--- title: ServiceTitan Reviews meta_title: 'ServiceTitan Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 373 reviews by the users' company size, role or industry to find out how ServiceTitan works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 373 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceTitan Reviews **Vendor:** ServiceTitan **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 373 ## About ServiceTitan Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results. ## ServiceTitan Pros & Cons **What users like:** - Users find ServiceTitan's **ease of use** exceptional, enhancing customization and access across devices for seamless operations. (29 reviews) - Users commend the **exceptional customer support** of ServiceTitan, noting their helpfulness and thorough onboarding process. (24 reviews) - Users appreciate the **comprehensive features** of ServiceTitan, enhancing workflow and efficiency for commercial use. (22 reviews) - Users appreciate the **exceptional tracking capabilities** of ServiceTitan, enhancing workflow and efficiency for their businesses. (19 reviews) - Users value the **efficiency** of ServiceTitan, optimizing operations and enhancing safety and management capabilities seamlessly. (17 reviews) - Users value the **rapid platform growth** of ServiceTitan, enhancing efficiency and analytical capabilities for their businesses. (15 reviews) - Users appreciate the **all-in-one scheduling platform** of ServiceTitan, enhancing efficiency and profitability for their businesses. (15 reviews) - Data Management (13 reviews) - Reporting Features (13 reviews) - All-in-one Tools (12 reviews) **What users dislike:** - Users face a **steep learning curve** with ServiceTitan, making initial setup and usage challenging without proper training. (17 reviews) - Users report that **improvements are needed** for features like the scheduling assistant and addressing bugs. (15 reviews) - Users express dissatisfaction with **poor customer support** , citing misinformation and difficulty in obtaining satisfactory assistance. (11 reviews) - Users experience **poor support** , facing delays and misinformation when seeking help from ServiceTitan's technical assistance team. (11 reviews) - Users criticize ServiceTitan for its **limited functionality** , often needing workarounds and facing complications with essential features. (9 reviews) - Users face **difficult training** and find the learning process complicated due to decentralized functionality in ServiceTitan. (7 reviews) - Feature Limitations (6 reviews) - Integration Issues (5 reviews) - Setup Difficulties (5 reviews) - Update Issues (5 reviews) ## ServiceTitan Reviews ### 1. Service Titan hits the mark **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** Service Titan has so many pros. It handles memberships well, we can see our revenues in real time, all the tech details are so important! Make sure you take the time to set up everything well - they will help you! **What do you dislike about ServiceTitan?** Like with any software its not always intuitive how to do something. But they have a lot of information to get you through it. **What problems is ServiceTitan solving and how is that benefiting you?** They are always updating and they take in User feedback so its getting better and better all the time. **Official Response from Emily Smith:** > Five stars—wow! Thank you so much for taking this time to post this review. ### 2. Best CRM software **Rating:** 5.0/5.0 stars **Reviewed by:** Aden R. | Director Of Operations, Marketing And Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2022 **What do you like best about ServiceTitan?** It's stream lines everything in the business from appointments to scheduling, accounting, payments **What do you dislike about ServiceTitan?** I dislike that the implementation team wasn't more on top of it **What problems is ServiceTitan solving and how is that benefiting you?** It's keeping our schedule organized and ensuring our client communication is timely. Keeps all client info in one place **Official Response from Emily Smith:** > Thank you for taking time to leave us a review, Aden! We are so happy to hear ServiceTitan streamlines your business. ### 3. My Experience with ServiceTitan **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** The design, which creates a very user-friendly experience. ServiceTitan's design is lightyears ahead of other industrial softwares I have worked with in the past. **What do you dislike about ServiceTitan?** Some minor things, like technicians not being able to add tags to equipment. I also wish we could create text message campaigns that are not tied to recurring services. **What problems is ServiceTitan solving and how is that benefiting you?** Allows us to have automatic campaigns running in the background, allows technicians and other roles to easily complete jobs and have all the information they may need right at their fingertips. **Official Response from Emily Smith:** > We love hearing feedback like this at ServiceTitan—thank you! Make sure to submit any ideas you have in Community and you just might show up on BCN's YAWL video! ### 4. Game-changing software for the trades! **Rating:** 5.0/5.0 stars **Reviewed by:** Sheena P. | Business Strategist & ServiceTitan Solutionist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about ServiceTitan?** ServiceTitan is a game-changing software for businesses in the home service industry. It provides a comprehensive suite of tools and features designed to streamline and optimize your business operations, leading to increased productivity, profitability, and customer satisfaction. **What do you dislike about ServiceTitan?** If you don't take the time to configure your account with a strong foundation from the start, you will find it challenging to track your KPIs accurately. Hire a ServiceTitan Certified Provider to help you with onboarding, configuration, and optimization! **What problems is ServiceTitan solving and how is that benefiting you?** Increased efficiency and improved customer experience is the biggest areas of benefits, to name a few. **Official Response from Emily Smith:** > Thanks for this amazing review, Sheena! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. ### 5. My ST review. **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceTitan?** Ease of use for technicians and office staff. **What do you dislike about ServiceTitan?** Having to hunt for a specific report and try to decifer if it is a legacy report or a regular report. **What problems is ServiceTitan solving and how is that benefiting you?** It solves most problems with dispatch and assigning technicians to their jobs. **Official Response from Emily Smith:** > Thank you for taking the time to leave us this review, James! ### 6. Best Home Services CRM platform in the Industry! **Rating:** 5.0/5.0 stars **Reviewed by:** Moroni M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2023 **What do you like best about ServiceTitan?** The sheer number of features and automatetions available for use. Pricebook features are awesome! **What do you dislike about ServiceTitan?** At times the system can become slow or non-responsive. **What problems is ServiceTitan solving and how is that benefiting you?** Pricebook usability and features. Job costing and profitability in terms of good services and other offerings in the Pricebook that are profitable and user friendly. ### 7. CEO **Rating:** 5.0/5.0 stars **Reviewed by:** Jared R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2023 **What do you like best about ServiceTitan?** THE SALES SYSTEM FOR OUR TECHS. THE CALL CENTER NUMBERS FOR BOOKING RATES. **What do you dislike about ServiceTitan?** NO PRE SALES INFO FOR PROSPECTING AND LIMITED FOLLOW UP ON LEADS **What problems is ServiceTitan solving and how is that benefiting you?** OVERALL MAKING IT EASY FOR US TO DO BUSINESS FROM ONE APP **Official Response from Emily Smith:** > Thank you for sharing this feedback! At ServiceTitan, we’re truly humbled to be a part of our customers’ success stories and reviews like this one remind us that our hard work towards supporting tradespeople and service professionals can really pay off. Thanks for choosing ServiceTitan and for sharing this experience with us. ### 8. Best CRM on the market for the trades! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about ServiceTitan?** Service Titan is the best CRM on the market for trades. The KPI tracking and reports you can run are unbeatable. **What do you dislike about ServiceTitan?** The one-on-one support for small businessess. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan pulls up the customer automatically when they call. It tracks my CSR's booking metrics and my tech's conversion rates. **Official Response from Emily Smith:** > This is exactly the kind of feedback we love to hear at ServiceTitan—thank you! We’ve spent a lot of time and effort making ServiceTitan easy to use for CSRs and technicians, so we’re glad to hear your team is having success. We’re still hard at work developing new features and aiming sure your business stays on the cutting edge! ### 9. Premium Field Service Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Banibrata D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about ServiceTitan?** It is like a one stop software destination for all home and commercial contractors to keep all their service visits and construction projects running smoothly. **What do you dislike about ServiceTitan?** We cannot sell equipment via the system, as it is not capable for AHRI matchups **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan helps us to do Field Service management perfectly and improves the overall management of the organisation. **Official Response from Emily Smith:** > Thank you so much for leaving this review, Banibrata! Reviews like this let us know we're on the right track and help us continue to improve. ### 10. Great Product - Needs a manual **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about ServiceTitan?** Great product with an all-in-one tools offering. Every aspect of the interaction with customers can be supported by the tools offered. The audit function is especially useful. **What do you dislike about ServiceTitan?** It's very complex to install and has a very steep learning curve. The learning curve is so steep, that for a short period of time you will need to hire one person to handle the transition. Due to its initial complexity and subpar customer support team, It's probably better suited for mid-size and large companies with a large IT department. **What problems is ServiceTitan solving and how is that benefiting you?** Interacting with customers in a way that leaves a paper trail and can be audited easily. **Official Response from Emily Smith:** > Thank you for taking the time to leave us this review! If there’s anything we can do to improve your experience with ServiceTitan, don’t hesitate to contact your Success team. ### 11. Great software, always evolving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about ServiceTitan?** I like the fact that Service Titan is always evolving. There is a lot more functionality than other field services software. Also, the reporting functionality makes it easy for users to see what's happening in their businesses. **What do you dislike about ServiceTitan?** Sometimes the features can be overwhelming. If you don't keep up, you will fall behind. Also, getting a resolution of issues can take a lot of time, even if you have the problem and fix it well-documented. **What problems is ServiceTitan solving and how is that benefiting you?** I work with customers that struggle with implementation or functionality after implementation. Service Titan's internal support or lack thereof, makes my job, and others like it a necessity. I feel that my explanation and training of ST to customers helps them see/use the benefits. **Official Response from Emily Smith:** > This is exactly the kind of feedback we love to hear at ServiceTitan—thank you! ### 12. Garbage in, Garbage out! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about ServiceTitan?** What I like most about Service Titan is that at any given time we are able to see the numbers for the day, week, month or YEAR! **What do you dislike about ServiceTitan?** If everyone isn't on board with the platform and pulling in the same direction, it will not be a success. **What problems is ServiceTitan solving and how is that benefiting you?** The most important problem that we are solving with Service Titan is the problem that has not yet arrived. **Official Response from Emily Smith:** > Wow, our team loves hearing feedback like this. ServiceTitan prides itself on finally giving contractors and business owners the numbers they need to start making better, data-backed decisions to help grow their business. ### 13. My experience with Service Titan **Rating:** 4.5/5.0 stars **Reviewed by:** Roze R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about ServiceTitan?** The best part about Service Titan is the software they have, which is many beneficial for our business to run it smoothly. **What do you dislike about ServiceTitan?** The thing I dislike about Service Titan is when some of the software gives trouble and runs slow. **What problems is ServiceTitan solving and how is that benefiting you?** As mentioned earlier, the software there are making is helping us to run our business smoother and making me more productive. **Official Response from Emily Smith:** > Thanks for taking the time to share your experience with ServiceTitan, Roze! We're so glad to hear it's making your business more productive. ### 14. Great CRM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jerod S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** Ease of use and features. They are on the cutting edge of this industry **What do you dislike about ServiceTitan?** Takes a while to on-board and get the hang of things. **What problems is ServiceTitan solving and how is that benefiting you?** Business automation and systems flows. **Official Response from Emily Smith:** > Five stars—wow! Thank you so much, Jerod, for taking this time to post this review. ### 15. Great product that keeps improving!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** The ease of use. It's a very intuitive progam. **What do you dislike about ServiceTitan?** The calendar page does not seem very useful. **What problems is ServiceTitan solving and how is that benefiting you?** It helps so steamline call booking and managing job capacity very well. **Official Response from Emily Smith:** > Thanks for the review! We’re still hard at work developing new features and aiming to make sure your business stays on the cutting edge! ### 16. Easy to use system! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about ServiceTitan?** User friendly, up to date technology, improvements happening all the time! **What do you dislike about ServiceTitan?** Can at times be a little challenging to find help quickly (on the fly) **What problems is ServiceTitan solving and how is that benefiting you?** Labor review, scheduling. Easy to see analytics. **Official Response from Emily Smith:** > Thank you so much for leaving us this review! We are so happy to hear you find ServiceTitan user-friendly - it lets us know we're on the right track! Thank you for allowing us to be a partner to your business. ### 17. AFTER 5 YEARS **Rating:** 0.0/5.0 stars **Reviewed by:** Skip C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2023 **What do you like best about ServiceTitan?** SCHEDULING DISPATCHING **What do you dislike about ServiceTitan?** When I need help setting up or fixing functions **What problems is ServiceTitan solving and how is that benefiting you?** Eliminates repetitive tasks associated with booking and closing jobs and posting to accounting. **Official Response from Emily Smith:** > We’re sorry to hear about this experience, Skip. If you could tell us a little more about your situation, we’re happy to help resolve it. Let us know how we can contact you. ### 18. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Adnan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about ServiceTitan?** Service Titan is all-in-one software is built for home and commercial contractors, and that really good for us. **What do you dislike about ServiceTitan?** Till now I have not faced any issues to have any dislikes about Service Titan **What problems is ServiceTitan solving and how is that benefiting you?** We are able to dispatch techs with a schedule provided by our clients and automate payments, manage, inventory, and even improve marketing. **Official Response from Emily Smith:** > Hey, thanks for taking the time to share your feedback, Adnan. At ServiceTitan, we aim to impress all our customers, so this kind of review let’s us know we’re on the right track. Thanks again for sharing this and we look forward to working further with you! ### 19. Service Titan Review **Rating:** 3.5/5.0 stars **Reviewed by:** Austin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** All the options avilable and all the different videos. Our ST coach is one of the most amazing people ever! Mariam is such an amazing help! **What do you dislike about ServiceTitan?** All the bugs and glitches with the system. we always have issues with Inventory... espically serialized inventory **What problems is ServiceTitan solving and how is that benefiting you?** Keeos us organized and on top of things when the system works properly. **Official Response from Emily Smith:** > Thank you for the feedback, Austin! So glad to hear you're having a wonderful experience with Mariam. Please don't hesitate to reach out to your success team if there is anything we can do to support! ### 20. Best CRM Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ServiceTitan?** The thing i like best about ST is the ability to see everything all in one platform. **What do you dislike about ServiceTitan?** My biggest complaint about ST is it seems like most new features come out prematurely before being completely finished. **What problems is ServiceTitan solving and how is that benefiting you?** ST has helped us be able to constantly view our numbers and adjust pricing on the fly. **Official Response from Emily Smith:** > Thanks for the positive feedback! This is the kind of insight we need to make our customer experience even better. ### 21. Regional Operations Support Administrator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about ServiceTitan?** It is for the most part, very user friendly. As well as the fact it is cloud based, so you can access it anywhere. **What do you dislike about ServiceTitan?** Anytime there is an update, it inevitably breaks one or more things. **What problems is ServiceTitan solving and how is that benefiting you?** rumor has it, we might be getting combined ACP WITH zoned capacity as well. That would be HUGE **Official Response from Emily Smith:** > Thanks for the feedback! This is the kind of insight we need to make our customer experience even better. ### 22. Unreliable at best **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ServiceTitan?** One portal for all things from sales to invoicing. It allows you to get all your information in one spot. This may help stream line business **What do you dislike about ServiceTitan?** In most things, we have been bounced from one success manager to another. NONE of our core problems are being addressed. The system implementation killed us and now we are stuck with a system that is barely functional. **What problems is ServiceTitan solving and how is that benefiting you?** It is supposed to stream line the experience help routing and lessen the amount of staffing needed, however it has done the opisite. **Official Response from Emily Smith:** > Thanks for bringing this to our attention, and we’re sorry you’ve had this experience. We’re ready to help you resolve this - please let us know the best way to contact you! ### 23. Service Titan - A total Failure **Rating:** 0.0/5.0 stars **Reviewed by:** Tracie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about ServiceTitan?** I really can't think of anything that I like about Service Titan. **What do you dislike about ServiceTitan?** Onboard - Go Live - Using Daily - Reports - Payroll - Tax Tracking - Price Book - Integrations with any other software... I could go on and on. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan made big promises and delivered on nothing; everything has become significantly more complicated with Service Titan. **Official Response from Emily Smith:** > We're sorry to hear this has been your experience, Tracie. Please email reviews@servicetitan.com if there is anything we can do to support making your experience with ServiceTitan better. ### 24. ServiceTitan Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ServiceTitan?** The software itself and its features are very good and they are ahead of their competitors in that regard. **What do you dislike about ServiceTitan?** Support can sometimes take a while to get back to you and sometimes the answers are not close to what I am looking for but they are getting better on that front. **What problems is ServiceTitan solving and how is that benefiting you?** It has made our reporting exponentially better and has made our customer communication from 0 to 100. Customers love the texts they get when a technician is on the way and a link to track them. **Official Response from Emily Smith:** > Thanks for the feedback! This is the kind of insight we need to make our customer experience even better. ### 25. A Pillar of Our Company's Success **Rating:** 4.5/5.0 stars **Reviewed by:** Adam J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about ServiceTitan?** We love that any and all customer information can be found in ServiceTitan. It saves us so much time from having to hop over to multiple platforms when we need to get an answer quickly. **What do you dislike about ServiceTitan?** Their MarketingPro arm can be a pain in the sense that we do not have the ability to upload lists for specific email blasts following street team events for lead generation. **What problems is ServiceTitan solving and how is that benefiting you?** They make communicating with both customers and technicians a breeze, saving us time and keeping everyone in communication! **Official Response from Emily Smith:** > Thank you for taking the time to write us this review, Adam! We are so happy to hear you are benefiting from all your information being in one place. We are always looking to improve our products. Make sure to leave any ideas you have (for Marketing Pro and other product areas) in the customer Community! ### 26. Been Using ServiceTitan for Years **Rating:** 5.0/5.0 stars **Reviewed by:** Jake M. | Marketing guy, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about ServiceTitan?** I've used ServiceTitan for several years now with more than one company. I've recommended it to more than one company as it's clearly the best CRM. **What do you dislike about ServiceTitan?** Many CRMs are a bit intimidating to roll out and use for contractors, but ServiceTitan's support team makes the transition easy and painless. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan has made dispatching and lead management very easy and transparent. ### 27. owner, user, tech **Rating:** 4.5/5.0 stars **Reviewed by:** John A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** functionality of the app and website of service titan. **What do you dislike about ServiceTitan?** Help desk.... your csr team, when setting up add-on parts. We are currently at year 2 of getting inventory setup... **What problems is ServiceTitan solving and how is that benefiting you?** a complete look into the company and the interaction with customers for sales, install, and service **Official Response from Emily Smith:** > Thanks for the feedback, John! This is the kind of insight we need to make our customer experience even better. ### 28. A Decent Software for the Trades **Rating:** 2.5/5.0 stars **Reviewed by:** Adam V. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about ServiceTitan?** Basic functions are relatively easy to train on and use. Connects with our accounting software for the transfer of data. **What do you dislike about ServiceTitan?** Working in the accounting department, ServiceTitan is not built for accounting functionality. A lot of workflows that should be simple are very clunky. **What problems is ServiceTitan solving and how is that benefiting you?** Software that works well in the field and in the office. ### 29. For running residential business easier & effectively , the ServiceTitan is of high quality **Rating:** 4.0/5.0 stars **Reviewed by:** Akash M. | QA Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about ServiceTitan?** The quick service of scehduling & dispatching of technicians & automated payment **What do you dislike about ServiceTitan?** the service can be little bit more faster **What problems is ServiceTitan solving and how is that benefiting you?** For field service management solution & comprehensive reporting **Official Response from Emily Smith:** > Thanks for this review, Akash! We work really hard to provide the best experience possible for our customers, so your feedback is exactly what we need to keep improving. ### 30. Easy & Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about ServiceTitan?** Great software designed to make running your business easier. Easy to use interface. You can schedule and dispatch technicians, automate payments, manage, inventory. Has even improved my marketing. **What do you dislike about ServiceTitan?** Mobile version is limited when in the field. Notifications for reminders are limited and small, can't get enough information across to customers **What problems is ServiceTitan solving and how is that benefiting you?** Solving scheduling, time management and staff management **Official Response from Emily Smith:** > Thanks for the feedback! This is the kind of insight we need to make our customer experience even better. Stay tuned for some amazing mobile updates coming in the future! ### 31. Service Titan **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** We are a small business that was using paper for the most part. Service Titan has taken us to the next level. **What do you dislike about ServiceTitan?** The accounting in Service Titan needs improvement. **What problems is ServiceTitan solving and how is that benefiting you?** We are able to see reports, photos, etc in live time. The customers no longer need to wait for anything and we in the office do not need to double enter what the technicians have written up. **Official Response from Emily Smith:** > Thanks for taking the time to leave us this incredible review. We’ve always made designing ServiceTitan to be easy to learn a huge priority, so hearing this kind of story is really rewarding for our team. Thanks again and be on the lookout for new features dropping soon! ### 32. Excellent Potential **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** That most of the modules are well prepared for rapid deployment **What do you dislike about ServiceTitan?** It's very much "go teach yourself" from Videos etc. Live support is minimal. **What problems is ServiceTitan solving and how is that benefiting you?** Scheduling coordination, billing, AR **Official Response from Emily Smith:** > Thanks for the feedback! This is the kind of insight we need to make our customer experience even better. ### 33. Your premiere partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about ServiceTitan?** ST is a great asset to have to keep your company organized and advance it to the next level! **What do you dislike about ServiceTitan?** I always hear clients complain about how expensive it is! **What problems is ServiceTitan solving and how is that benefiting you?** Communication with customers and marketing to them more efficiently **Official Response from Emily Smith:** > Hey, thanks for taking the time to share your feedback. Thanks again for sharing this and we look forward to working further with you! ### 34. It is not the easiest to navigate, but once you figure it out it's ok **Rating:** 3.5/5.0 stars **Reviewed by:** Katherine H. | csr, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about ServiceTitan?** I like the ability to store alot of info about different area's of a location/customer, however i feel like some of the information should automatically fill in instead of having to add the same info to multiple pages. **What do you dislike about ServiceTitan?** Not having the ability to auto-populate across the board, I should not have to add the year of the same unit from the same location in each job, until it is updated with a new install, the year should auto-populate within each job **What problems is ServiceTitan solving and how is that benefiting you?** I honestly have no idea because that is above my paygrade, i would love to learn more though ### 35. Most user-friendly program out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Sheena G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about ServiceTitan?** ServiceTitan is one of those programs that just about anyone can figure out. Extremely user-friendly and easy to use. **What do you dislike about ServiceTitan?** Although I really appreciate the updates, my team has a really hard time with the amount of changes that come with each update. **What problems is ServiceTitan solving and how is that benefiting you?** Being able to upload customer equipment into the system easier. ### 36. More Hype than Function **Rating:** 1.0/5.0 stars **Reviewed by:** Aaron R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about ServiceTitan?** Service Titan provides the potential means to ensure consistent billing of service work. I would like the live/support chat feature but it often takes several minutes for a rep to respond and the chat has a timeout that closes it if you're not focused on the discussion. I would like the support I do receive but they often just refer the user to a support article (sometimes outdated) and move on. I would like the task management but it appears to be an abandoned feature in terms of development. I would like the project feature but there is no practical workflow benefit aside from grouping the invoices for billing. I would like the reports feature but there is very little to speak of in terms of customization and control. I would like payroll but bugs in the mobile app cause more work fixing timesheets than I hoped for. **What do you dislike about ServiceTitan?** I dislike that several reviews of Service Titan appear to be from individuals who are rather disconnected from the actual software workflow and really only appreciate the idea of the reporting and accountability Service Titan promises. Customer service is lackluster at best. Setup and onboarding is a significant investment itself - a cost above and beyond Service Titan's already excessive (function v. value) fee structure. The User Interface is inconsistent and often illogical. Configuration is convoluted and not up to modern standards for UX. Correcting user mistakes takes longer than you would expect. Offline use-ability is hit or miss; they recommend only using Service Titan with a "strong signal". Of course, through onboarding and pre-sales they said it was fully functional offline. **What problems is ServiceTitan solving and how is that benefiting you?** Our adoption of Service Titan replaced paper timesheets and has the potential to speed up billing... **Official Response from Natalie Koch:** > Thanks for the feedback, Aaron, and sorry you've experienced these issues and shortcomings. We’re going to go ahead and forward this review to both your Success Manager and our Support department, so expect to hear from someone shortly. We appreciate your patience. ### 37. Revenue at your Fingertips! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about ServiceTitan?** What is most helpful for me is the ability to pull revenue and the ease of comparing it year-over-year, year-to-date, monthly, etc. **What do you dislike about ServiceTitan?** I can't say much about what does not work well, maybe just that only one person can be logged in at a time. **What problems is ServiceTitan solving and how is that benefiting you?** Staying on top of appointments and invoicing. **Official Response from Emily Smith:** > Wow, our team loves hearing feedback like this. ServiceTitan prides itself on finally giving contractors and business owners the numbers they need to start making better, data-backed decisions to help grow their business. ### 38. Overall it is a Robust system with various attributes to help grow your business. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about ServiceTitan?** Love the features and reporting. Lots of ways to control it. **What do you dislike about ServiceTitan?** The flipside is the support after purchase is needing some help, takes a while to get help. **What problems is ServiceTitan solving and how is that benefiting you?** Helping us control daily workflow **Official Response from Emily Smith:** > Thanks for the feedback. This is the kind of insight we need to make our customer experience even better. ### 39. Great way to build revenue **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about ServiceTitan?** The automation in terms of review gathering and targeted audiences. **What do you dislike about ServiceTitan?** Troubleshooting issues in different accounts sometimes have different routes to resolve, depending on the account **What problems is ServiceTitan solving and how is that benefiting you?** Reaching out to customers and maximizin revenue by usin target audiences. ### 40. I have not personally used ST with NMI but it is a feature that we sell and have heard great things **Rating:** 5.0/5.0 stars **Reviewed by:** Katy S. | Enterprise Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about ServiceTitan?** That it provides a solution for a niche market and furthers our effective solutions to sell to our merchants. **What do you dislike about ServiceTitan?** I can't think of anything or I at least have not heard anything negative from our merchants. **What problems is ServiceTitan solving and how is that benefiting you?** It is another solution that we can provide to our merchants and combining that with the value-added features of NMI, makes every solution customizable based on our merchants needs. ### 41. A dismal failure **Rating:** 0.0/5.0 stars **Reviewed by:** Dan L. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about ServiceTitan?** Their sales team are outstanding. The graphical interface is good. Their upfront onboarding concept is good, and the onboarding staff are professional. **What do you dislike about ServiceTitan?** Service Titan was designed for Residential HVAC contractors. That's it. They HAVE NO CLUE when it comes to what commercial contractors need nor do they understand industries other than HVAC. All of their training including online training, documentation, and videos are designed and presented specifically for Residential HVAC contractors. It is 98% useless for a Commercial Electrical Contractor like us. There are very fundamental functions that are completely missing. When I've asked tech support for help trying to get these things working, they tell me 'the design team decided' and then some uninformed answer about 'best practice' and why we don't need that specific function. (I could give a LONG LIST of missing capabilities) Their design team has to be a bunch of college graduates with NO EXPERIENCE IN THE REAL WORLD. This has been an absolute nightmare. Now we are stuck because we canceled the contract with our previous software, we are in a contract with Service Titan, and have invested so much time and money getting it set up. It's a joke. For commercial contractors it is a dismal failure. Many times I have literally wanted to pull my hair out. If you are a commercial service contractor - go somewhere else **Recommendations to others considering ServiceTitan:** If you are a commercial service contractor you should look elsewhere. The design team has no clue what commercial service contractors need. When telling them what we need, they try to explain their 'best practice' instead of listen to what other products offer and what we need. **What problems is ServiceTitan solving and how is that benefiting you?** I'm not sure they are solving anything yet. I've seen willing help from tech support, however, they are limited by glitches in the system, bugs in their programming, and limited capabilities in their design. 'The design team' has not stepped up and taken on real-world commercial contractors' needs. **Official Response from Jessica Schaefer:** > Thanks for bringing this to our attention. We appreciate your feedback and definitely don't want this kind of experience for any of our customers. We'll be forwarding this review to our Customer Success team immediately. ### 42. The Key to our Success **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about ServiceTitan?** It is all-encompassing and streamlines the office and sales tasks in our business. **What do you dislike about ServiceTitan?** The lack of support and how complicated some aspects can be. **What problems is ServiceTitan solving and how is that benefiting you?** They got me up and running quickly and I appreciated the ability to use my tenure with the software to help me start my new business. **Official Response from Natalie Koch:** > Thanks for the feedback, Stephanie. This is the kind of insight we need to make our customer experience even better. ### 43. Operations Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey P. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about ServiceTitan?** Service Titan has allowed us to increase business with our current team and has allowed us to be completely digital! We love the Customer communication tools, and our customers love to get a photo of our technicians before they arrive! The support that Service Titan provides us is incredible as they are always willing to answer questions as they arise. **What do you dislike about ServiceTitan?** Service Titan is such a massive program, sometimes it is challenging to stay on top of new features making sure we are using it to its fullest! Some of the features are still fairly manual: I would love to see more ease with creating infinite schedules on each technician and reporting features available for nonjob events. **Recommendations to others considering ServiceTitan:** Service Titan helps set our Company apart due to the customer communications, automatic processes, easy reporting, and live KPI tracking! It is second to none software, and I would recommend it to and contractor looking to make a change! Be prepared to learn and keep learning as this product is continually growing and changing, keeping up with industry demands! **What problems is ServiceTitan solving and how is that benefiting you?** We are currently working on a significant glitch regarding our confirm feature. Our appointments are un-confirming themselves, and there is a recognized bug the tech team is working out. We are still waiting on a resolution for this. **Official Response from Natalie Koch:** > Thanks for taking the time to leave us this incredible review, Lindsey. Hearing this kind of story is really rewarding for our team, and lets us know where we're succeeding and where we can keep improving. Thanks again and be on the lookout for new features dropping soon! ### 44. I've experienced a bit better before **Rating:** 2.5/5.0 stars **Reviewed by:** Natasha P. | CXO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about ServiceTitan?** It is easy to use and everything is in one place **What do you dislike about ServiceTitan?** forcing service titan payments is sometimes frustrating **What problems is ServiceTitan solving and how is that benefiting you?** ease of use, and easy reconciliation ### 45. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about ServiceTitan?** More user friendly than other PoS -- good invoicing, work orders, etc **What do you dislike about ServiceTitan?** Some limited functionality w/ invoicing if you don't have ST Payments -- the toggled features off is a bit hard to work w/ **What problems is ServiceTitan solving and how is that benefiting you?** Keeping track of work orders and payments is great ### 46. Email campaigns are a nightmare to create. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about ServiceTitan?** Everything other than MarketingPro seems to work. If you are using ServiceTitan for marketing purposes you better have an ethernet connection because the smallest hiccup will delete the whole campaign. **What do you dislike about ServiceTitan?** There is not much freedom in formating an email. Image size requires too many modifications and the scale sizing is not accurate. I wish they allowed larger file sizes and more user-friendly adjustments within the templates. Customer support is a nightmare. **What problems is ServiceTitan solving and how is that benefiting you?** It is easy to save client information and pull reports. You are able to identify very specific client groups and manage them independently. It does seem that they know they are a step above the industry standard CRM and stopped progessing there. **Official Response from Natalie Koch:** > Thanks for bringing this to our attention. This is definitely not the kind of experience we want for our customers. We’re forwarding this review to our Customer Success Team immediately. ### 47. Service Titan has been great **Rating:** 4.5/5.0 stars **Reviewed by:** Amber L. | S.T.E.V.I.E.- Service Titan Efficiency Verification & Implementation Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about ServiceTitan?** The software itself is very user-friendly and makes streamlining everyday processes very easy. Service Titan is forever evolving and improving, so it is nice to have software to grow with you. **What do you dislike about ServiceTitan?** Because they are a continuously growing company, their employee turnover rate per position is pretty high, so it can be a little frustrating having to continuously work with new success managers. Also, yes the software is forever evolving, which is great, but we find it hard sometimes to be able to customize the software to fit every aspect of our business model and day to day operations. **Recommendations to others considering ServiceTitan:** Make sure that you research whether or not the software will fit your business model, and be prepared to take ALOT of time setting up your system as it is very intricate. The setup can be very frustrating at times but once you get the system in working order it really is a great software to use. **What problems is ServiceTitan solving and how is that benefiting you?** They have been a huge help in us growing our company as a whole, and our annual revenue. ### 48. The best service platform, but they used to be better. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about ServiceTitan?** Service Titan does everything better than every other provider aside from their add ons. They have so much customizability that you can find a way to get just about anything you want. **What do you dislike about ServiceTitan?** The add ons for Service Titan are ludicrously expensive and require year long contracts. Also, the customer service that used to be tip top has fallen in the last few years. They used to give you a specific rep that would contact you when something new came out and help you implement it. Now you are basically on your own. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan connects with our website, google, gps, and text. We use it to keep track of sales, invoice customers, and many other objectives. It works the most consistently of any other field service software we've tried and we've tried a few. **Official Response from Natalie Koch:** > Hey, thanks for taking the time to share your feedback, Josh. At ServiceTitan, we aim to impress all our customers, so this kind of review lets us know we’re on the right track, but also helps us identify things we can work on. Thanks again for sharing this and we look forward to working further with you! ### 49. Software has it's pro's and con's **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about ServiceTitan?** It is easy to use when you learn it if you get the right CSM **What do you dislike about ServiceTitan?** Some of the processes should be so simple and an easy fix, but it is made so complex and harder than it has to be. **Recommendations to others considering ServiceTitan:** Do your homework, make sure this is the right software for you. **What problems is ServiceTitan solving and how is that benefiting you?** dispatching and customer records. easier to use then what we were using before **Official Response from Natalie Koch:** > Thanks for the feedback! This is the kind of insight we need to make our customer experience even better. ### 50. FRANKLY BEING HONEST PLEASE READ **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about ServiceTitan?** Overall attempt of professional layout. We like the way calls are recorded and can be answered by multiple CSRs. We currently use Memeberships but had a very bad experience exporting info from Housecall pro. **What do you dislike about ServiceTitan?** Honestly, great program if You dedicate 6 months plus in transferring and on boarding from a previous system. We felt very rushed from starting of Implementation all the way through going LIVE. Be aware, You will be rushed through a training course and are told everything will be handled in success by your manager and if you weren't able to look at all your emails and follow a college level Laid out class for on boarding you will have issues from a poorly designed program all the way to accounting issues, membership issues, idk not the program we thought we would get. Triple the money then house call pro and loosing money since we joined. Our success manager is trying to help but being in the field I'm not able to run a business and work around all there schedules as they have minimum time fames available. Unfortunately business owners refered to as Tennents by service Titan have a schedule to. If you have issues they will through lots of homework back at you as if you need to fix there issues. I don't have quit I'm hanging on best we can. But so far no impressed like we thought we would be. We were able to get one month credit that was all. We're going on 3 months with almost 0 issues completely rectified. I hope this helps someone who is questioning weather to make the same jump we did. YOU WILL BE IN FOR A RIDE OF YOUR LIFE! **Recommendations to others considering ServiceTitan:** Make sure you can dedicate your life to 6 months straight to set up properly **What problems is ServiceTitan solving and how is that benefiting you?** Answering phones, Some metrics there are tons to review still learning **Official Response from Natalie Koch:** > Thanks for bringing this to our attention, this is definitely not the kind of experience we want for our customers. We’re forwarding this review to our Customer Success Team immediately. ## ServiceTitan Discussions - [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) - 1 comment, 2 upvotes - [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) - 1 comment, 1 upvote - [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) - 1 comment, 1 upvote - [A way to make estimates in the office without first attaching them to an appointment?](https://www.g2.com/discussions/a-way-to-make-estimates-in-the-office-without-first-attaching-them-to-an-appointment) - 1 comment, 1 upvote - [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) - 4 comments, 1 upvote - [View ServiceTitan pricing details and edition comparison](https://www.g2.com/products/servicetitan/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+16%3A59%3A46+-0500&secure%5Bsession_id%5D=f39084e7-1040-4765-88c1-32860439b52c&secure%5Btoken%5D=1d05a13fae567f9b0f23aa823a8a919ac0e90a514662f7f1da9987e36d1ce697&format=llm_user) ## ServiceTitan Integrations - [Airship](https://www.g2.com/products/airship/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Intuit Enterprise Suite](https://www.g2.com/products/intuit-intuit-enterprise-suite/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [OnCall Air](https://www.g2.com/products/oncall-air/reviews) - [pulseM](https://www.g2.com/products/pulsem/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rilla](https://www.g2.com/products/rilla/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [ZyraTalk](https://www.g2.com/products/zyratalk/reviews) ## ServiceTitan Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceTitan Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (501 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.2/5.0 (428 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (367 reviews)