--- title: LiveChat Reviews meta_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 812 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 812 scale: '5' date_modified: '2026-09-01' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveChat Reviews **Vendor:** Text **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 812 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. ## LiveChat Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users love the **ease of use** of LiveChat, facilitating quick and effective communication with customers. (24 reviews) - Users appreciate the **intuitive analytics and user monitoring** features of LiveChat, enhancing their ability to track leads. (20 reviews) - Users value the **real-time customer interaction** of LiveChat, enhancing communication efficiency and support personalization. (19 reviews) - Users value the **helpful features** of LiveChat, which enhance support speed and effectiveness while improving user engagement. (16 reviews) - Users highlight the **easy setup** of LiveChat, facilitating effective communication and seamless integration for customer service. (14 reviews) - Users are impressed by the **seamless third-party integrations** of LiveChat, enhancing customer engagement and communication efficiency. (13 reviews) - Intuitive (12 reviews) - Users value the **approachable and supportive customer support** of LiveChat, enhancing their overall experience significantly. (11 reviews) - Automation (10 reviews) - Users praise the **easy integrations** of LiveChat, enhancing communication and streamlining customer engagement effortlessly. (10 reviews) **What users dislike:** - Users find the **interface not intuitive** , struggling with product selection and navigating notifications during busy periods. (7 reviews) - Users experience **notification issues** and insufficient support from LiveChat, making chat management frustrating and challenging. (6 reviews) - Users face issues with **notification sounds and visibility** , making it easy to miss important chats and complicate access. (5 reviews) - Users note that the pricing is **expensive** , which poses challenges for affordability, particularly for nonprofits. (5 reviews) - Users note that **improvements are needed** for AI integration and outdated information in LiveChat's responses. (5 reviews) - Users struggle with the **learning curve** of LiveChat, finding integrations and initial setup unintuitive and frustrating. (5 reviews) - Users express dissatisfaction with **poor customer support** and questionable billing practices, impacting their overall experience. (5 reviews) - Users experience **slow loading** issues during high traffic, which hampers the efficiency of the LiveChat system. (5 reviews) - Chat Issues (4 reviews) - Integration Issues (4 reviews) ## LiveChat Reviews ### 1. Livechat **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 07, 2019 **What do you like best about LiveChat?** I like that I can chat with people about the issues that I am having. **What do you dislike about LiveChat?** I dislike that the response time is not fast enough **What problems is LiveChat solving and how is that benefiting you?** it has helped me contact people that can help me out. ### 2. Best service to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 07, 2019 **What do you like best about LiveChat?** The fact that there is actual help and someone who can answer questions right then and there **What do you dislike about LiveChat?** They take forever but sometimes it can be the internet’s speed **What problems is LiveChat solving and how is that benefiting you?** It helped a lot w ### 3. Always keep in touch. Very useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Eugenio S. | CRM Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 10, 2018 **What do you like best about LiveChat?** I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most. **What do you dislike about LiveChat?** I can say that all communication is great and does not have any delay. All facilities are open and understandable so we don't lose our time to learning about that solution. **Recommendations to others considering LiveChat:** An amazing tool which can make our job faster and qualification. With this platform, you can simply assist your customers and give to them a correct answer in time. It is a big time saver. **What problems is LiveChat solving and how is that benefiting you?** I like that of every chat and always develop the quality of our support to our customers. With the opportunity of this platform, we can do much more than ever. We can cooperate with our clients and always be sure that they have all our support. ### 4. LiveChat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey L. A. | Personal Caregiver, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 19, 2018 **What do you like best about LiveChat?** I like the fact that I can interact with customers immediately. **What do you dislike about LiveChat?** There isn't anything about LiveChat that I dislike. **What problems is LiveChat solving and how is that benefiting you?** I am usually solving light tech issues. ### 5. livechat review **Rating:** 5.0/5.0 stars **Reviewed by:** Briana D. | Social media influencer, YouTuber, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 22, 2018 **What do you like best about LiveChat?** Customers like being able to get answers quickly. It is a feature I use often on other websites as well, so I knew it'd be a perfect addition to my business. Being able to talk to more than one customer at once is also a great feature. **What do you dislike about LiveChat?** Can be glitchy occasionally, really not much to dislike. People don't use it as much as we would like, although we are able to answer many customer questions through live chat. **What problems is LiveChat solving and how is that benefiting you?** The custom surveys can be used to gain information and help solve problems. Getting feedback on the quality of our videos so quickly is a huge benefit of LiveChat. ### 6. Great functionality and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Jim I. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 26, 2018 **What do you like best about LiveChat?** LiveChat is really easy to implement, and it is simple. I also like that is more affordable than Intercom. Great for teams that need a low cost solution, and aren't investing the money and energy required to build a fully-integrated inbound marketing system. **What do you dislike about LiveChat?** I sometimes see users transfer a chat to an agent who is away from their desk, and then the chat sits there inaccessible because you can't recall it. I will like to see a better improved mobile app. We should be able to do everything from the mobile app. **Recommendations to others considering LiveChat:** LiveChat is quick, effective, user friendly, fun to work with, and thus far glitch-free. It is a good support tool for large and medium companies. For small companies, I do not think the investment is justified. **What problems is LiveChat solving and how is that benefiting you?** LiveChat provides my team with analytical data detailing web visitor interaction with our website. These analytical data helps the help desk team improve the quality of our game while also aiding the product design team to effectively customize our website for maximized sales conversion. ### 7. Great way to communicate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 03, 2019 **What do you like best about LiveChat?** I like the way it makes it easy to get customer service quickly **What do you dislike about LiveChat?** I haven’t had any issues yet so I have no dislikes **What problems is LiveChat solving and how is that benefiting you?** It allows you to get help without placing a call ### 8. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Sara S. | Cafe Manager, Entertainment, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 20, 2018 **What do you like best about LiveChat?** It is very intuitive to use and simple. Also makes searching for past chats easy by being able to search by many different things such as the agent or Chat ID. **What do you dislike about LiveChat?** The website could use an update but other than that it is very easy to use and makes working chat easier. **Recommendations to others considering LiveChat:** LiveChat's integration with Zendesk could be improved so if you rely heavily on Zendesk for your business as well, another chat option might be better. **What problems is LiveChat solving and how is that benefiting you?** Helps with people who have sales questions or who haven't received a reply yet on their help ticket. It helps us answer the questions quickly and in a live format! ### 9. Live Chat me! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 22, 2019 **What do you like best about LiveChat?** I really like to the real time 24/7 responses from the LiveChat. **What do you dislike about LiveChat?** I wish it was more diverse for every user. **Recommendations to others considering LiveChat:** none **What problems is LiveChat solving and how is that benefiting you?** technical support. ### 10. Clients love it! **Rating:** 3.5/5.0 stars **Reviewed by:** Tiffany G. | Intern, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 08, 2019 **What do you like best about LiveChat?** It makes it very accessible for my clients to reach me. **What do you dislike about LiveChat?** I dislike that it can lagging at times thus creating stops during chat. **What problems is LiveChat solving and how is that benefiting you?** Sometimes customers are unable to stop by. So they'll use this instead. ### 11. Simple Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 15, 2018 **What do you like best about LiveChat?** It's format is set-up like imessages. I also enjoy being able to monitor where users are and how long they have been on the page in order to gauge if I should reach out to them for assistance. **What do you dislike about LiveChat?** No way to capture guest info to convert into a lead. **Recommendations to others considering LiveChat:** Easy integration to website platform for hospitality industry users. **What problems is LiveChat solving and how is that benefiting you?** Guest inquiries for hotel bookings. ### 12. Easy communication with customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 14, 2019 **What do you like best about LiveChat?** Can easily communicate with customers around the world. **What do you dislike about LiveChat?** Sometimes the signal depending on customers location is weak. **What problems is LiveChat solving and how is that benefiting you?** Fixing customers problems answering their questions ### 13. Good platform for communication **Rating:** 2.5/5.0 stars **Reviewed by:** Phuong N. | Receptionist , Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 30, 2019 **What do you like best about LiveChat?** I like its interactive platform, good design and easy to use. **What do you dislike about LiveChat?** Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed **What problems is LiveChat solving and how is that benefiting you?** For marketing, communicating between coworkers ### 14. Live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 22, 2019 **What do you like best about LiveChat?** What I like most about LiveChat is it's reliability. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. **What do you dislike about LiveChat?** Visitor view options need to be changed to allow it to be more customizable for customers. **What problems is LiveChat solving and how is that benefiting you?** The ability to stay in connection to my customers. ### 15. On the daily **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 18, 2019 **What do you like best about LiveChat?** It is effective form of communication that allows us to work effectively. **What do you dislike about LiveChat?** Sometimes there is a delay in the communication when it’s raining heavily outside **Recommendations to others considering LiveChat:** If u are looking for ease of use then look no further.. **What problems is LiveChat solving and how is that benefiting you?** It cuts down on having to take time fave to face and frees up time that can be used for other aspects on the job. ### 16. LiveChat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 20, 2019 **What do you like best about LiveChat?** People are pleasantly surprised in smaller companies when this is available and it helps drive sales and upgrades. **What do you dislike about LiveChat?** So far, I haven't found any features that are disliked. **What problems is LiveChat solving and how is that benefiting you?** I have to attend to queries everyday and LiveChat is the only way I can do that. ### 17. My review after 2 years of use **Rating:** 0.0/5.0 stars **Reviewed by:** Jimmy H. | Event Management, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 27, 2018 **What do you like best about LiveChat?** Streamlined, However developers are no longer keeping the clients best interest in mind. **What do you dislike about LiveChat?** No ticket delete function, Ineffective spam system (sent all work orders to spam cost us thousands) **Recommendations to others considering LiveChat:** Do not use, they will cost you thousands if not millions. **What problems is LiveChat solving and how is that benefiting you?** Great customer support when it used to work ### 18. Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 03, 2019 **What do you like best about LiveChat?** Once you learn the backend dashboard, it’s a very easy software to use. **What do you dislike about LiveChat?** The dashboard is not very user friendly. **What problems is LiveChat solving and how is that benefiting you?** Chatting with customers in real time. Finding the solutions to the problem before it’s too late. ### 19. Chat support for a software company **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 13, 2019 **What do you like best about LiveChat?** I like that it connects with our available resources so you can just reply with those. **What do you dislike about LiveChat?** It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day. **What problems is LiveChat solving and how is that benefiting you?** Quick support response times for simple questions and ability to open a Support case if their question is more complicated. ### 20. universal online chat **Rating:** 5.0/5.0 stars **Reviewed by:** Roland M. | Web Developer, Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 28, 2018 **What do you like best about LiveChat?** LiveChat is an important tool for attracting customers to the site in my company. Since the introduction of LiveChat, our volume of incoming phone calls of customers has decreased by an order of magnitude. Most of our customer acquisition now takes place on this platform, through the form on our website. Customers like to have immediate access to someone when they need it. And LiveChat includes great opportunities that provide metrics and data to improve planning, tracking. **What do you dislike about LiveChat?** I want Livechat to introduce a feature that allows users to call us on the Livechat dashboard. **Recommendations to others considering LiveChat:** It's easy to use and easy to learn how to use. It's frustrating that there is a typing lag and that the customer's bubbles move around, but it makes it so the agent supports does not have to prioritize the chat, LC does this part for you. **What problems is LiveChat solving and how is that benefiting you?** We use it to answer questions from users on the site. We have a lot of canned answers prepared, but constantly collect new questions to add to our FAQ support and experience new ideas for art products. ### 21. LiveChat is a convenient Chat **Rating:** 4.5/5.0 stars **Reviewed by:** Damion W. | Marketing Manager, Biotechnology, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 28, 2018 **What do you like best about LiveChat?** LiveChat Easy to use and convenient enough. The program allows us to serve customers and answer their questions faster than via email and more efficiently than by phone. Customers are satisfied that they do not have to wait long for questions that arise. **What do you dislike about LiveChat?** Always it is necessary aspires to any convictions, but I yet can not offer anything concrete. **Recommendations to others considering LiveChat:** If you are a team that wants to always be a step ahead of competitors, then LiveChat is for you. Nobody wants to wait for an answer to your question a day, or even two if all the problems can be solved immediately. **What problems is LiveChat solving and how is that benefiting you?** This program helps our team, quickly and efficiently serve customers without forcing them to wait. Also, we can more easily and quickly monitor what interests our customers the most. When analyzing our work, we realized that orders increased on our site after we started using LiveChat. And feedback on our work has become higher. ### 22. Great Support! **Rating:** 3.5/5.0 stars **Reviewed by:** Karen L. | Management analyst, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 01, 2019 **What do you like best about LiveChat?** The staff pop up immediately seeking to assist. **What do you dislike about LiveChat?** Sometimes it stalls and responses take too long. **What problems is LiveChat solving and how is that benefiting you?** Looking for products in stock before ordering supplies for our operation. ### 23. LiveChat - great tool for your website customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Rozalia M. | Social Media Editor, Office Assistant & Primary bookkeeper - Subcontractor, Writing and Editing, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 19, 2018 **What do you like best about LiveChat?** It is easy to use, captures visitors attention, creates a quick connection with the visitor. It saves time and it is satisfying for the customers. Software also lets you know which page the customer landed when started the chat. Our customer support can work in a team of 2 to 4 at a time. **What do you dislike about LiveChat?** It may be distracting when you answer multiple chats, so take one at a time, then continue with the next one. Other than that, its a great tool. **Recommendations to others considering LiveChat:** Take chats one at a time. You can classify your daily chats by the pages they were coming. **What problems is LiveChat solving and how is that benefiting you?** Connect with customers, find what they need, being able to follow-up. We integrated it with WordPress and work with it through the web interface at LiveChatInc.com We answer customers with pre packaged information, whenever it's possible, to save time. ### 24. I would definitely recommend it! **Rating:** 4.0/5.0 stars **Reviewed by:** India B. | Tech support rep, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 21, 2019 **What do you like best about LiveChat?** The interaction is wonderful.it definitely serves its purpose. **What do you dislike about LiveChat?** Nothing...it’s a great product.i would suggest it. **What problems is LiveChat solving and how is that benefiting you?** Education ### 25. Livechat increases our mailing list daily. **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca O. | Customer Relationship Manager, Hospitality, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 25, 2018 **What do you like best about LiveChat?** Integration with mailchimp ; By integrating our Livechat with Mailchimp ,we have successfully grown our mailing list on a daily basis ,via the newsletter subscription option on our prechat survey.Ensuring every new web visitor is likely added to our newsletter list. Chat reporting : Livechats chat reporting system provides us with analytical insights into key chat metrics between our customer care team and web visitors.We are provided with metrics such as the chat satisfaction ratio ,chat duration report ,average response time report etc These insights assist us to note the weak points of our support structure ,while consolidating on the strong points. **What do you dislike about LiveChat?** The Livechat botengine chatbot was introduced last year and we were never informed about this.Until I stumbled upon it,on the Livechat website. That was pure over site on the part of Livechats sales team. **What problems is LiveChat solving and how is that benefiting you?** Livechat enable our agents respond faster to more customer enquiry than they are usually able to on other support mediums like emails ,physical office visits ,post mails or phone calls. Thus we have completely downgraded every other means for customers to reach us for support and focused majorly on Livechat. On an economic level,it is also way cheaper to maintain than the previously mentioned support mediums. ### 26. Live chat is wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** kimberly s. | unit secretary, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 23, 2019 **What do you like best about LiveChat?** Very easy to connect with customers and others in need of help **What do you dislike about LiveChat?** Nothing to dislike about this product at all! **Recommendations to others considering LiveChat:** Do it!! Works wonderfully!! **What problems is LiveChat solving and how is that benefiting you?** Help with customers, general information etc ### 27. Increíble experiencia **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** August 08, 2018 **What do you like best about LiveChat?** From Live Chat, what I like the most without a doubt is the simple and easy communication with the people I want to keep in touch with. The dialogue is fluid and I can communicate without any problems. It doesn't have delays when sending video with words as happens in other programs of the same kind. I am happy with the program but it can always be improved to not fall behind in the market. **What do you dislike about LiveChat?** Perhaps the biggest problem with the Live Chat program is that it lacks the resources to send certain files at the moment, more complex files that are required in certain jobs and businesses. However, I don't find any bigger problems than the one already mentioned. I could mention the program's operating speed, as it could be faster when starting up and shutting down. **Recommendations to others considering LiveChat:** My opinion is that the LiveChat program is of great quality and for maintaining online conversations, it can perfectly fulfill its function. I think it is a good alternative for keeping in touch with someone who is not in the same place as you. **What problems is LiveChat solving and how is that benefiting you?** The LiveChat or Live Chat program allows me to get in touch with people with whom I require a video conference and adjust business details, or hold meetings with high-ranking officials who are in another location and cannot attend in person. The greatest benefit is the ease of communication and the fluidity with which communications usually develop. The experience is very pleasant. ### 28. Best customer support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Precious I. | Marketing Operations Supervisor, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 24, 2018 **What do you like best about LiveChat?** Quality customer cover in terms of customer service support for users is the major reason I have stuck with Livechat at my workplace. We use a variety of internet software solutions at work,and I dare say Livechat has the standout customer support team ; they are available every minute of the day,not via email but live chat and this only makes it better : as it means we get real time response to any questions ,we ask the Livechat team. Livechat has got an helpful collection of resources via which it teaches users ways to maximise the benefits of the Livechat helpdesk solution too.The most valuable of these resource is the weekly articles we receive from Livechat,which introduces us to a new way to maximize sales with Livechat ; it has been really helpful. **What do you dislike about LiveChat?** I dislike that our agents are unable to respond to tickets via the Livechat smartphone app. Which is strange.I have complained about this to the Livechat support team and hopefully ,they will upgrade this app very soon. **What problems is LiveChat solving and how is that benefiting you?** Livechat serves as another channel apart from phone calls ,for our clients ,users and customers to reach us.It is at no cost to customers ,when they reach out to us via Livechat in contrast to via phone.Our agents also work faster on Livechat as against at the call centre,as they are able to respond to multiple persons at same time. ### 29. The best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 16, 2019 **What do you like best about LiveChat?** It looks profeshional and very easy to use! **What do you dislike about LiveChat?** Nothing everything is just purfect **What problems is LiveChat solving and how is that benefiting you?** Consultashions about the projects ### 30. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Haley F. | Customer Service Representatives , Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 02, 2019 **What do you like best about LiveChat?** Definitely great for easier communication between employees **What do you dislike about LiveChat?** Parts of it are a little hard to grasp for newer employees **What problems is LiveChat solving and how is that benefiting you?** Easier communication between colleagues ### 31. Easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Diana M. | Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 15, 2019 **What do you like best about LiveChat?** Easy to use and chat with customers regarding their inquiries. **What do you dislike about LiveChat?** Everything is pretty good with this LiveChat product **Recommendations to others considering LiveChat:** Get it! It is great for any retail company. **What problems is LiveChat solving and how is that benefiting you?** customers regarding their inquiries. ### 32. MY QUESTION ANSWERED VERY QUICKLY **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 19, 2019 **What do you like best about LiveChat?** RESPONSE IS QUICK AND VERY INFORMATIVE AND IF REP NOT ABLE TO ANSWER DIRECTED TO CORRECT DEPARTMENT **What do you dislike about LiveChat?** DISLIKE THE SLOWNESS OF RESPONSE. SOME TIMES FEEL AS IF I HAVE BEEN DISCONNECTED OR NOT PAID ATTENTION TO QUESTION **What problems is LiveChat solving and how is that benefiting you?** FROM A BUSINESS STAND POINT ABLE TO DIRECT AND SHARE WITH EMPLOYEES/CO-WORKERS NEW INSIGHT ### 33. Great program to allow quick response to customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 26, 2018 **What do you like best about LiveChat?** I enjoy the Livechat app because its very customizable. It allows for auto-responses which is very helpful for hours you aren't open. **What do you dislike about LiveChat?** Haven't found any issues so far or anything that we are not happy with. **Recommendations to others considering LiveChat:** Great tool to help you better interact with your customers quickly. **What problems is LiveChat solving and how is that benefiting you?** We are able to reply to citizens much faster than before. It helps remove stigma about local government by immediately receiving the question so we can respond in a timely manner. ### 34. instant service for our customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 31, 2018 **What do you like best about LiveChat?** This application makes it possible to best meet the expectations of customers, and to guide them throughout a purchasing process for example. This software also allows the customer to note the benefit of the advised instantly, to improve its sales force and service this app also helps to increase customer satisfaction **What do you dislike about LiveChat?** this application even if it is very optimized, is compatible with computers but also phones, it has very few defects. I can only say that it is not possible to start a discussion on a computer and continue on your phone or tablet. it would be great to have this option **Recommendations to others considering LiveChat:** this application will meet the expectations of customers, while advising more, it's a huge step forward compared to the phone **What problems is LiveChat solving and how is that benefiting you?** this application allowed us to better meet the expectations of customers, and we were also able to guide some customers to the purchase of our items because they were blocked. ### 35. Helpful tools and big care to customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Rueben O. | Key Account Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 29, 2018 **What do you like best about LiveChat?** I have the much better way to help our clients. As for me, it is quicker than email and much efficient than the phone. I guess it is always great when I can help with the correct choice to my customers. **What do you dislike about LiveChat?** Actually, this very nice software which brings a lot of help to our company. Till now I don't have any bad problems with it and I hope I will not meet them. **Recommendations to others considering LiveChat:** With LiveChat. The best way to have the opportunity to increase the number of your clients and always support them. You will make your customers buy a right stuff for them with the much better assist. The program is easy to use for everyone. **What problems is LiveChat solving and how is that benefiting you?** Much better than we can evaluate the end of every chat and always develop the quality of our support to our customers. Also with LiveChat, we can do what we can't do on the phone. We are working with a higher level of our working way. ### 36. Livechat helped increase sales **Rating:** 4.5/5.0 stars **Reviewed by:** Maryanna F. | Education Instructor, Consumer Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 28, 2018 **What do you like best about LiveChat?** I like that I can effectively communicate with my clients using this program. Questions are solved very effectively. Something deserve a phone call, and some do not, and when something requires less than a phone call, chat has a chat room to help me solve problems with speed **What do you dislike about LiveChat?** There are several times that I was banned from the system automatically, but I think this can happen to anything. Otherwise I have zero problems with LiveChat. **Recommendations to others considering LiveChat:** It is easy to use and easy to learn. It's disappointing that there is an input delay and that the client's bubbles are moving, but it does so that the support agent does not have to prioritize the chat, LC does this part for you. **What problems is LiveChat solving and how is that benefiting you?** We process online chats from people around the world, and this tool is the best tool we've used so far. It has adequate reporting, interoperability, excellent support and reasonable evaluation ### 37. Real Value For Money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2018 **What do you like best about LiveChat?** It's very convenient to use, I like the multiple agents options that makes our life so much easier. **What do you dislike about LiveChat?** The chat box general design could be better, there is a serious room for improvement **Recommendations to others considering LiveChat:** If you're interested in easy implementation and user friendly platform, then you should use Live Chat Ince **What problems is LiveChat solving and how is that benefiting you?** connecting with our online clients ### 38. Great chat platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 25, 2019 **What do you like best about LiveChat?** Great platform. Easy to use and convenient. Customers are more satisfied as we can respond to their concerns in live time versus through email. **What do you dislike about LiveChat?** At the moment nothing bad to report about the use of this software **What problems is LiveChat solving and how is that benefiting you?** We can ensure and evaluate the quality of customer chats and allows us to develop better service skills as a company ### 39. Contacting hotel guests about their stay **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 27, 2019 **What do you like best about LiveChat?** It is a quick way to be interactive with our guests. **What do you dislike about LiveChat?** It sounds dumb, but the notification noise is pretty annoying. **What problems is LiveChat solving and how is that benefiting you?** We have bridged the gap between guests who don’t want to come down to our front desk and the staff. ### 40. Simple interface to connect clients to customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2018 **What do you like best about LiveChat?** LiveChat is a super simple interface to learn within minutes. We connect our website live with employees to help customers instantly. We have an international customer base, with LiveChat we can help worldwide. Lost in translation can happen quickly on the telephone, with LiveChat that problem is no more! **What do you dislike about LiveChat?** Sometimes I don't see the notifications or I don't have a quick way to turn them on and miss out helping customers that are on the website. Perhaps it's the settings, but I wish there was an easy "on/off" feature that could be turned off. **Recommendations to others considering LiveChat:** Do you have a worldwide customer base? A website that e-commerce website? LiveChat can help with all those quick questions or customer leads for future sales. **What problems is LiveChat solving and how is that benefiting you?** Instant help worldwide without dealing with telephone orders, which can be a pain. We can instantly link customers to products with links in live time. ### 41. Live Chat moving forward **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 01, 2019 **What do you like best about LiveChat?** I love being able to walk through the website with the Client and help them make the best decision during their research and purchase. It is almost if you were shopping live with them **What do you dislike about LiveChat?** Sometimes the connectivity is low and you loose that chat. Sometimes the client leaves you hanging . **What problems is LiveChat solving and how is that benefiting you?** Client Indecision ### 42. LiveChat is a lifesaver and timesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 16, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about LiveChat?** What I like best about LiveChat is that I can communicate with a live person via computer and not via phone. This comes in handy when you are in a crowded place and you are unable to hear when on the phone but be able to type or text to a live person. I use LIveChat only when the feature is available on a website in which I need to resolve a problem, have a question about an item, or a question in general. **What do you dislike about LiveChat?** What I dislike sometimes is that it takes 1 to 5 minutes for the customer service to respond to your inquiry. With LiveChat I am expecting an individual to respond immediately in lieu of calling and waiting for a representative to become available to answer. **Recommendations to others considering LiveChat:** My recommendation to others is to use LiveChat first before calling via landline or cellphone. **What problems is LiveChat solving and how is that benefiting you?** I am solving business problems by communicating faster with a live person via LiveChat. One major benefit is that a live person is available to help immediately via computer or mobile phone. ### 43. LIVE CHAT CAN SAVE A BUSINESS **Rating:** 5.0/5.0 stars **Reviewed by:** Shenishia B. | Nursing Student, Higher Education, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 30, 2018 **What do you like best about LiveChat?** Live chat is a great way for your customers to be help right then and right now by the click of a button. How awesome is that! We love being able to go above and beyond when it comes to customers. **What do you dislike about LiveChat?** At this moment I do not have any dislikes besides sometimes its like having to hold on the phone during high volume times. **Recommendations to others considering LiveChat:** If you want a product that is easy to set up and fast to use this is your product to get. **What problems is LiveChat solving and how is that benefiting you?** We do not have any business problems. The benefits is allow our customers the options to get in touch with us and actually talk to a real live person instead of automative system for several minutes. ### 44. Excellent Service That Every E-Commerce Business Should Have **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 19, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about LiveChat?** Love the features of live-chat that are all under the hood and buried in the settings. Can customize auto replies as well as make custom greetings to every customer. **What do you dislike about LiveChat?** Many of the great features of live chat are buried under layers of different tiers of membership which wasn't always the case. **Recommendations to others considering LiveChat:** Implement auto responses to save yourself time. **What problems is LiveChat solving and how is that benefiting you?** Customer service in an easy environment that is always available, much easier than dealing with customers via tickets/ phone calls. ### 45. Live Chat is a really helpful app that makes communicating really easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 03, 2019 **What do you like best about LiveChat?** I like how easy it is to connect with people. **What do you dislike about LiveChat?** There is nothing that I really dislike about Live Chat. **What problems is LiveChat solving and how is that benefiting you?** One problem I am solving is barriers within communication. This app is great for breaking those barriers. ### 46. Live chat made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 18, 2019 **What do you like best about LiveChat?** It's easy to use program. Can be logged in whenever needed. Can setup quick. **What do you dislike about LiveChat?** There's nothing I dislike. We use it to help people find things within our website. Any billing problems or quotes we do on the phone or by email since it takes more time to resolve. **What problems is LiveChat solving and how is that benefiting you?** Anwersing website fuctions, or looking up products for customers. ### 47. Very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Larry A. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 13, 2018 **What do you like best about LiveChat?** Very user-friendly! I love the new look of LiveChat. it is intuitive, clean and easy to use **What do you dislike about LiveChat?** When leaving for the day, we have to be sure we are logged out because we only have a certain number of licenses. **What problems is LiveChat solving and how is that benefiting you?** Activation issues, Hardware/Software/Network Issues, Account issues. It is easier to deal with account and billing issues via live chat. It is a little more difficult to troubleshoot more advanced issues via live chat ### 48. The easiest way to earn more money every month. **Rating:** 4.0/5.0 stars **Reviewed by:** Mason R. | Finance Manager, Entertainment, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 06, 2018 **What do you like best about LiveChat?** I like that I can react faster than ever. That software works quicker than email and more effective than the telephone. I like to work on this platform because I do not want to make my customers waited. **What do you dislike about LiveChat?** I don't know the answer for what I don't like in this product. I guess everyone will like it the most open way to make customers happy and increase your sale. Also, I would like to admit that help service always cares about the client and they do it well. **Recommendations to others considering LiveChat:** Definitely, I will recommend it to you. As I like that software a lot. You will like the fast way of working tools. With LiveChat you have the ability to increase your customers and always will keep them near you. The best way to assist customers with purchase. **What problems is LiveChat solving and how is that benefiting you?** We like to work and help our customers. We can contact client on our site and just push them into to correct direction. We have the ability to receive an assessment at the end of the chat. We are always working on improving the quality of our support. Also, we can avoid the long line and surprise our clients with fast answers. ### 49. Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 27, 2019 **What do you like best about LiveChat?** It was a lot easier to get in touch with certain coworkers that are In different parts of the building. **What do you dislike about LiveChat?** not much to dislike worked very well. Resembled aim from aol. **What problems is LiveChat solving and how is that benefiting you?** communication between departments. ### 50. LiveChat is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Kiana C. | Marketing Manager, Sporting Goods, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 16, 2018 **What do you like best about LiveChat?** Livechat is super easy to use. You can have "canned" responses to the top questions you are asked. We are typically asked the same 5-10 questions.. so we set the canned responses for quick access and it's easy to respond to multiple messages at once. It also allows you to keep the same message for multiple agents.. this way, we aren't giving out different answers every time. I also like that when I am logged in on the computer, if I get a message it says "INCOMING CHAT" and alerts me. This is helpful because I an often multitask. **What do you dislike about LiveChat?** I dislike that for the basic package you can only have one agent. I also dislike the application for LiveChat. The app on android does not work properly. I will receive a message, and go to chat and it says i'm "offline".. when i'm connected to wifi. I will log out and log back in and I lose my chat. Its unfortunate that it doesn't work well because we lose a lot of business by not being available on weekeneds. **Recommendations to others considering LiveChat:** Definitely get LiveChat! We've had all kinds of questions from customers and potential customers. People like the convenience of having someone to chat with over the computer. **What problems is LiveChat solving and how is that benefiting you?** We've learned shoppers are lazy and impatient. They want answers right away. They go onto our website and immediately chat us to ask for the price of our product.. even when there is a big green button there that says SHOP. ## LiveChat Discussions - [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) - 3 comments, 2 upvotes - [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) - 2 comments, 2 upvotes - [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) - 3 comments, 1 upvote - [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) - 3 comments, 1 upvote - [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) - 2 comments, 1 upvote - [View LiveChat pricing details and edition comparison](https://www.g2.com/products/livechat/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-02+00%3A37%3A02+-0500&secure%5Bsession_id%5D=3655d368-6b3f-48d3-ae03-7b07fbcd9d2b&secure%5Btoken%5D=2197e305036a857c69cb120f5e9d43ea0957782f24278916f1d7f3a20126ceff&format=llm_user) ## LiveChat Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top LiveChat Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,704 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,744 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,898 reviews)