itilite Reviews & Product Details

The real-time trip notifications are a complete lifesaver for me whenever I’m traveling. Getting instant alerts about gate changes, delays, and schedule shifts sent straight to my phone keeps me from running around a crowded airport feeling stressed. It also gives me a chance to adjust my plans early, before everyone else even realizes there’s a delay. Review collected by and hosted on G2.com.

Honestly, there isn’t anything that stands out as a genuine dislike for us. It supports our workflows effectively, and the overall UI feels much cleaner and more intuitive than it used to. Review collected by and hosted on G2.com.

The best thing I liked is the new UI, which makes it super easy to navigate. They’ve also improved the app’s performance. Support has always been a strong point, although it could still be improved a bit more. Another feature I find really useful is the voice assistant for expenses—now I don’t have to type everything, which makes the whole process easier, especially with the integration too. Review collected by and hosted on G2.com.

The flight search has degraded a bit, not sure why but they have degraded a bit from last time. Review collected by and hosted on G2.com.

As a founder, I’m always looking for where time and money leak out of the system. Travel and expense was one of those areas that felt surprisingly opaque-people booking outside policy, receipts showing up weeks late, and no clear way to understand the true end-to-end cost of a trip. ITILITE addressed that without forcing us to overhaul how we operate. Review collected by and hosted on G2.com.

Honestly, there isn’t anything major that stands out as a dislike so far. The platform has been doing what we need it to do, and we haven’t run into any real issues that feel worth calling out. Review collected by and hosted on G2.com.

The biggest improvement for me is the UI, it’s much cleaner and easier to use than the earlier version I tried. The Expense AI features are especially useful for simplifying expense management and reducing the manual effort involved in tracking and processing expenses. I also appreciate the transparent pricing, with costs clearly communicated upfront.

Performance can be a little slow at times, but overall it works well. And, as always, one of the strongest points is the support, having help available through phone, chat, and the support team makes a big difference when you need assistance. Review collected by and hosted on G2.com.

I feel the performance could be better. When I’m searching for flights, the app feels a bit slow. Review collected by and hosted on G2.com.

Intuitive Ui - absolutely hits the spot when it comes to make a quick booking

Stable Performance - Never experienced a drop in my booking

Pricing - At par or sometimes better than market rates

ITIlite integrates seamlessly with our company systems - The approval workflows, the calendar integrations all work perfectly.

Support - Never required support as the site is self explanatory. Never faced a single event where tickets / money was stuck. Review collected by and hosted on G2.com.

Do not dislike anything. It is a perfect tool for my utility. Review collected by and hosted on G2.com.

Honestly there are a few things I genuinely like about ITILITE.

Support

No real complaints here. Every time we've reached out, the team has been responsive and actually helpful. Issues don't linger and we've never felt like we were chasing someone down for an answer. That alone puts them ahead of a lot of tools we've used.

Ease of Use

The UI is one of those things you don't notice when it works well — and that's exactly how it's been. Nothing feels out of place, the flows are logical, and new users pick it up without needing a manual. We haven't had a single "how do I find this" moment that turned into a real problem.

Reporting

The reporting has been solid. Getting visibility into travel spend, policy compliance and booking trends is straightforward and the data is presented in a way that actually makes sense. Pulling reports for leadership takes minutes, not hours.

UI / UX

The interface makes sense for the most part. Once you get past the initial setup, the core travel booking flow is fairly straightforward and the dashboard gives you a decent overview of what's going on without too much digging.

AI / Intelligence

The policy compliance checks are actually pretty smart. It flags out-of-policy bookings before they go through, which has saved us from a few awkward conversations. Not perfect but better than doing it manually.

Integrations

Connects with our HR and finance tools without too much trouble. The data sync works reliably and we haven't had major issues with it breaking on us.

Performance & Speed

Search results for flights and hotels load reasonably fast. Booking confirmations come through quickly and the mobile app works well enough for employees on the go.

Support & Onboarding

The initial onboarding was structured and the team was available when we had questions. They assigned us an account manager which helped during the early weeks.

Pricing / ROI

The savings tracker is a nice touch — it shows how much is being saved against market rates which makes it easier to justify the tool internally. Review collected by and hosted on G2.com.

Honestly, nothing major stands out as a dislike so far. The platform has been doing what we need it to do and we haven't run into any real issues worth calling out. Maybe a few minor things here and there but nothing that's actually impacted our work in a meaningful way. No complaints from the team either.

Overall nothing stands out as something I'd want changed right now. It's doing what it's supposed to do and doing it well. Review collected by and hosted on G2.com.

The real-time trip notifications are a lifesaver whenever I travel. Getting instant alerts for gate changes, flight delays, and schedule updates right on my phone keeps me informed without the stress of constantly checking airport screens. It also lets me adjust my plans in advance—often before other travelers even realize something has changed—which makes the whole travel experience smoother and a lot less stressful. Review collected by and hosted on G2.com.

I don’t see any real, genuine drawbacks so far. It supports our workflows efficiently, and the overall user interface feels noticeably cleaner, more intuitive, and easier to navigate than it used to be. Review collected by and hosted on G2.com.

The app is super easy to use with the new UI, and the changes they made feel a lot better overall. The best part for me is the AI features, especially the voice search they added, because it lets me skip the whole writing process. Support is also surprisingly good, with quick access and smooth help when I need it. Pricing feels very affordable too, with a flat $10. Review collected by and hosted on G2.com.

There are a few things that could be improved, mainly the UI feel. It would be better if it were smoother overall, with cleaner transitions. Performance could also be improved. Review collected by and hosted on G2.com.

Honestly, their new UI is better than before, and it makes navigating around the app much easier. Performance has also improved compared to the previous version. I also liked the support—it’s typically better than most software. My onboarding experience was good as well, and it was super easy.

I also like the new AI agents/features they’ve added in the app. It’s easier to click the image and upload receipts now. Review collected by and hosted on G2.com.

In some cases, I’ve noticed the flight search requires an exact match of the words I type. I tried many times, and it gets frustrating. Review collected by and hosted on G2.com.

I like Itilite’s overall webpage and how it helps me manage my expenses. The initial setup was easy, and integrating it with my system was straightforward too. The AI features have also made it simpler to file expenses and search for flights while travelling. Overall, their performance has improved as well. Review collected by and hosted on G2.com.

Not much specific but the UI could be better for expense side. Review collected by and hosted on G2.com.