Callbell Reviews & Product Details

The onboarding process and ongoing support have been the best experiences we’ve had with any SaaS company. Callbell’s support team is consistently available, extremely knowledgeable, and willing to jump in on complex connection setups without hesitation. On top of that, the product’s features have been genuinely effective for us: centralizing WhatsApp and our social media channels in one place, monitoring agent response times, and using automated quick replies have helped our departments scale smoothly while improving overall productivity. Yes Review collected by and hosted on G2.com.

There’s very little to complain about overall. If anything, the integration process for certain social channels could be a bit more automated. That said, their support team guides you through the entire setup, so it ends up being a non-issue. Review collected by and hosted on G2.com.

I like how easy it is to set up the platform; it is very intuitive, and the metrics are excellent and highly detailed. They offer integrations via Zapier and API, which has allowed us to automate a large part of our processes.

Support is available via WhatsApp Monday through Friday, and they respond quickly and efficiently. They also assist with account onboarding and agent training.

We have a bot that combines a journey bot with integrated AI—it's excellent.

The platform is stable; in terms of pricing, it isn't the cheapest, but the service is worth it. Review collected by and hosted on G2.com.

They could improve the notifications, mainly. Review collected by and hosted on G2.com.

The most useful thing is that it allows you to centralize the attention of WhatsApp, Instagram, etc., on a single screen. The interface is super intuitive, it works very fast, and if you have any questions, the technical support responds immediately. Review collected by and hosted on G2.com.

The use of WhatsApp templates doesn't quite appeal to me, but it's inevitable due to Meta's rules. Review collected by and hosted on G2.com.

I like how easy it is to use Callbell, and that I can access it from my computer, tablet, or phone. Additionally, the AI chatbot is extremely useful for providing accurate responses when I'm not available. The initial setup was very easy and the team helps you set everything up. Since we started using Callbell, the team feels much more agile, organized, and professional. Review collected by and hosted on G2.com.

I think the notifications could improve. Review collected by and hosted on G2.com.

I especially value the customization capability that Callbell offers, although I recognize it is somewhat limited. It allows us to create custom fields and tags to better classify our leads, which is essential for our operation. Additionally, I consider the startup process to be quite simple, as it is only necessary to connect the digital channels. We were able to link Instagram, Facebook, and WhatsApp messages without complications, and the Cobra team is available to provide assistance during the process if needed. Callbell integrates easily and its support team is willing to help with the connections in case they are complex to carry out on our own. In our organization, we use the platform daily, as we handle a volume of over 60,000 messages monthly, which equates to an average of 2,000 messages daily. Review collected by and hosted on G2.com.

The connection with chat agents is very limited and does not work very well. A bit more development is needed to efficiently integrate the communication scheme for proper lead qualification. Many times people get lost, as they struggle to find those accesses for new users. Review collected by and hosted on G2.com.

I use Callbell for my sales team and it helps us see metrics and team performance. I like that it's easy to use and has helped us a lot in increasing sales. The initial setup was very easy because they assisted us throughout the process. Review collected by and hosted on G2.com.

The process to schedule the demo was a bit tedious. Review collected by and hosted on G2.com.

I like that Callbell allowed usage by different people without adding extra users, which was convenient for our team at different timeframes. The learning curve was really small, making it easy for our team to start using it effectively. Review collected by and hosted on G2.com.

Their reporting system is a mess and their support is deficient. The reporting tool doesn't provide any remarkable information that allows you to better organize your team and their support time when you have any issue is really bad. Review collected by and hosted on G2.com.

Callbell's service is absolutely the best I've experienced in my life. I've been dealing with Joaquin who is based in France, and I am located in South Africa, we've tried other companies closer to home, but I have no words to describe how happy I am to have found Callbell. Joaquin, you are really an asset! Review collected by and hosted on G2.com.

No issues yet, I've been assisted step by step all the way. Review collected by and hosted on G2.com.

The clear and straightforward interface is designed, built and evolving with a sales or support agent workflow in mind. Easy to set up and manage. Close support in our language with precise knowledge of the Latin market needs. Review collected by and hosted on G2.com.

Not a dislike but analytics can be easier to understand; the modules sometimes are tricky. Not a downside, just a thing to develop better. Review collected by and hosted on G2.com.

Integration with the leading social networks used for communication; Predefined messages that facilitate communication with the customer; Metrics in the form of graphs; Contact funnel that can be used as a sales funnel Review collected by and hosted on G2.com.

Chat stops working in general from time to time, it is necessary to refresh the page and often the conversation is lost, being necessary to "find" it again to be able to continue. Review collected by and hosted on G2.com.