AestheticsPro Reviews & Product Details

The system looks great on paper during the sales pitch, and on google reviews (note, some of those are from employees) but none of those promises hold up in actual practice. Review collected by and hosted on G2.com.

The core functionality is highly unstable and the customer support is useless. Basic, non-negotiable tools like online booking and medical charting fail regularly. We constantly have full charts disappear mid-entry, forcing repetitive charting. When you submit tickets, support takes ages to reply, fails to read the details provided, and deflects responsibility by claiming they can't replicate the bug and blaming our computers—despite it happening across all of our clinic locations. Their updates consistently introduce severe bugs that break working features. Review collected by and hosted on G2.com.

The platform is extremely easy to use and practical. The support staff for AP is top notch, helpful, easy to work with, and really invested in solving the problem. Review collected by and hosted on G2.com.

Sometimes -communicating with the upper level support team can be tedious because they always want a specific name to solve a problem, even if the problem is a general one. Review collected by and hosted on G2.com.

I have used two other aesthetic medspa EMR's in the past. AestheticPro is by far the most comprehensive, well thought-out application to manage my patient documents, clinical tracking, inventory and patient communication. Aesthetic Pro has excellent customer service and support videos to address any of the challenges I have had when I initially onboarded or after using the system for several months. The team is professional, responsive and always helpful. The price for the application is well worth my monthly subscription cost. I give AP a major thumbs-up compared to their competition. Review collected by and hosted on G2.com.

Pretty sophisticated so I have needed more help than the videos for email campaigns and certain initial set up for reminders. Review collected by and hosted on G2.com.

My favorite part of using AestheticsPro is the support team. Whenever an issue arises support is quick to respond and always helpful. Our account manager Daija Martos is always fast to reply as well and happy to help with any questions we have. Review collected by and hosted on G2.com.

We wish the appointments that have been checked out for the day were visually different on the calendar so we can easily see where we're at for the day. For example if the checked out appointments were grayed out it would be easier to see what appointments we have left. Also we dislike that patient's can't upload photos through their client portal. Review collected by and hosted on G2.com.

AestheticsPro does a lot of things, and it does most of them ok. The highlights are custom form creation and reporting. Review collected by and hosted on G2.com.

AP is confusing to use. Even after a year of consistent use, my office staff was making mistakes. There are far too many junctures for staff to make a "mistake" which results in the transaction not being accurate and reporting being thrown off. Lastly, support seems to pride itself on being as unhelpful as possible. Their lead API has zero documentation. Messages from support are never signed, so there's no accountability for their responses. We left after our one year contract was up. Review collected by and hosted on G2.com.

Rarely any service failures. Comprehensive record-keeping and scheduling. Very reliable. Very fast customer support. Review collected by and hosted on G2.com.

Inability to import client profiles. I have to manually enter my clients' info. Haven't seen any upgraded improvements to the user interface. Review collected by and hosted on G2.com.

I thoroughly enjoy the smooth functionality of AP. I am a first-time user and couldn't be more pleased with how it streamlines my marketing campaigns! Review collected by and hosted on G2.com.

I haven't found anything that I dislike yet. Review collected by and hosted on G2.com.

it's easy to customizing forms and services Review collected by and hosted on G2.com.

lack of reports and very much looking forward to the update with email marketing. The landing pages for scheduling need a facelift and the online portal for patients has been a frustrating learning curve Review collected by and hosted on G2.com.

Being able to submit a support ticket and get a response quickly! Review collected by and hosted on G2.com.

Not being able cut and paste appointments when rescheduling. Review collected by and hosted on G2.com.

Very user-friendly and intuitive software. Everything from form creation, template building and documentation. The support team is very responsive and helpful whenever I'm stumped so makes customization a breeze. Review collected by and hosted on G2.com.

Additional, advanced level training videos would be helpful. Once I configured the system on a general level and started using it, I had some higher level questions that were not easily answered via training materials so I needed to reach out to the support team. The team was extremely responsive and helpful, but I could have avoided needing to place a ticket if more troubleshooting videos were available. Review collected by and hosted on G2.com.