8x8, Inc. is a provider of cloud-based communication solutions, offering a unified platform that integrates voice, video, chat, and contact center functionalities. Designed to enhance both employee collaboration and customer engagement, 8x8's services cater to businesses seeking efficient and scalable communication tools. Key Features and Functionality: - Unified Communications: Seamless integration of voice, video, and chat services to facilitate effective internal and external communication. - Contact Center Solutions: Advanced tools for managing customer interactions, including intelligent routing, analytics, and omnichannel support. - Communications APIs: Flexible APIs that allow businesses to customize and extend communication capabilities within their existing applications. - AI-Powered Insights: Utilization of artificial intelligence to provide actionable insights, enhancing decision-making and operational efficiency. Primary Value and Solutions Provided: 8x8's platform addresses the need for cohesive and reliable communication systems in modern businesses. By consolidating various communication channels into a single, intelligent platform, 8x8 helps organizations improve customer experiences, streamline operations, and adapt to evolving market demands. The platform's scalability and security features ensure that businesses can grow and operate with confidence, knowing their communication infrastructure is robust and compliant.