2Checkout Monetization Platform Reviews & Product Details

Hello!

We appreciate you taking the time to leave us feedback, it is highly appreciated in our efforts to improve our services.

We are also delighted to learn that our platform provides you with all the capabilities you need for your subscription business.

Regarding your concern, we sincerely apologize for any inconvenience we might have caused. We are doing our best to deliver an excellent level of services, including technical support.

However, if there are instances when you are dissatisfied with the technical support you receive, do not hesitate to escalate your request to your Customer Success Manager. Alternatively, if you are not happy with the documentation we provide, please let us know at supportplus@2checkout.com, and we'll do our best to address the issues you mentioned.

Thank you so much for your understanding!

Hello there!

Thank you so much for taking the time to give us feedback! We are glad to hear that you are enjoying our platform and that it helps you address several business problems.

We are constantly working towards optimizing our platform, and we will do our best to keep delivering excellent service and robust platform capabilities so you can easily tackle the complexities of digital commerce.

Thank you and good luck!

Hello there!

Thanks a lot for your review! We are happy you are enjoying our platform and services and we are grateful you took the time to give us feedback.

Regarding your note on chargebacks - a chargeback is the reversal of a financial transaction, typically raised by a customer (cardholder) who disputes a transaction made with their payment card. The amount of the chargeback is automatically deducted from your merchant account.

Once a chargeback has been initiated, 2Checkout acts as a mediator between the bank, the customer and you. You will receive a request for additional details regarding the transaction to help us defend the dispute against the bank. 2Checkout forwards all details received from you to the bank, adding further explanations if necessary.

Based on the evidence received from 2Checkout and from the buyer, the bank and the credit/debit card issuer offer a resolution to the dispute. The outcome of the dispute is based on a standard set of rules and regulations created by Visa/MasterCard and is always decided by the cardholder’s card issuer.

In order to lower the chargeback rate, you should:

- Offer clear, transparent pricing details in the cart;

- Send notifications to keep your buyers informed;

- Provide excellent customer service;

- Set a smart and clear refund policy or refine return & cancellation policies

- Reject refunds with caution and make cancellations easy

If you have further inquiries regarding the chargeback process, feel free to contact us directly at chargeback@2checkout.com.

Thank you for your understanding!

Hello!

Thank you so much for taking the time to leave us feedback. We're happy to know that our solution helps you simplify the eCommerce and taxation complexities for your business.

Regarding your concern, we truly understand that bugs affect your business, and we always strive to fix them as soon as possible. However, some bugs are linked to different features within the platform, so an extensive investigation and testing process is needed to ensure that releasing a fix will not affect other features. In some cases, this process may take longer than expected. We will nevertheless forward your feedback to our development team for future improvements.

Thank you very much!

Hello Wu!

We are happy you are enjoying our platform and services.

Thank you also for your honest review, it is highly appreciated in our efforts to improve our services.

Regarding your note on chargebacks, please know that 2Checkout applies a chargeback fee for each open dispute based previous month’s chargeback rate. You can find more information on those fees and rats directly in your cPanel.

If you have further questions regarding this, feel free to reach out to us at supportplus@2checkout.com. Thank you for your understanding!

Hello!

Thanks a lot for your review! We are happy you are enjoying our platform and services, and we are grateful you took the time to give us feedback.

Please know that we have forwarded your feedback on the Affiliate platform to our Product and Development teams. They are currently working on an improvement plan for it.

Good luck with your business, and never hesitate to contact your Account Manager should you need further assistance to make the best of our platform.

Hello Albina!

We sincerely apologize for the inconvenience this may have caused. Please reach out to supportplus@2checkout.com so we can further investigate why you did not receive our notification.

We truly value our partnership and we can assure you that we treating this with high priority. Also, we would like to remind you that Visa processing and other payment methods will continue to be available.

Thank you for your patience and understanding, Albina!

PS - This reply was updated on June 8th, 2021

Hello! Thank you for your honest feedback. We appreciate you taking the time to review our platform and services, and we apologize for any inconvenience we might have caused.

Please know that personal and business information is required in order for 2Checkout and the merchant to comply with anti-money laundering and anti-terrorism regulations, financial services and other applicable laws and regulations, as well as Know Your Customer (KYC) requirements imposed by the Payment Organizations and Acquirers. To achieve this level of compliance, the merchant needs to provide information about itself, its activities, its shareholders, its tax ID / VAT ID, and its nexus (before or when entering into the Merchant Agreement).

As per the agreement signed by both the merchant and 2Checkout, each party needs to maintain the confidentiality of the other’s Confidential Information and will not disclose such Confidential Information, unless it is necessary to perform the Services under this Agreement, is allowed under this Agreement or is required by law or court order. The obligation of confidentiality will be valid for the period of this Agreement and for a period of 5 years after termination of this Agreement.

For additional details please review our Terms and conditions at https://www.2checkout.com/legal/terms/ and our Service agreement at https://secure.2checkout.com/cpanel/services_agreement.php.

Thank you for your understanding and let us know if we could assist you further! You can reach out to us directly at supportplus@2checkout.com.