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2Checkout Monetization Platform

By Verifone

3.9 out of 5 stars

How would you rate your experience with 2Checkout Monetization Platform?

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2Checkout Monetization Platform Reviews & Product Details

Profile Status

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Pricing

Pricing provided by 2Checkout Monetization Platform.

2SELL

3.5% + $0.35
per successful sale

2SUBSCRIBE

4.5% + $0.45
per successful sale

2Checkout Monetization Platform Media

2Checkout Monetization Platform Demo - 2Checkout Reporting
eCommerce, Subscription Billing, Distribution, Global Payments and Merchant & Marketing services
2Checkout Monetization Platform Demo - 2Checkout Dashboard Homepage
eCommerce, Subscription Billing, Distribution, Global Payments and Merchant & Marketing services
2Checkout Monetization Platform Demo - 2Checkout Add New Product
eCommerce, Subscription Billing
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2Checkout Monetization Platform Reviews (192)

Reviews

2Checkout Monetization Platform Reviews (192)

3.9
193 reviews

Pros & Cons

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Octavian C.
OC
CEO
Small-Business (50 or fewer emp.)
"Been using them since 2009, sadly went downhill"
What do you like best about 2Checkout Monetization Platform?

Their system is designed to take the burden off selling your product (or service) so you can focus more on your work. They are up to date with all legal aspects and can handle all payment-related taxes so you can sell practically anywhere in the world.

They have lots of currencies, supported payment methods, configurable pricing (subscription support which is the basis of our company), A/B testing, well-optimized templates for shopping carts and so on. It's one of the best payment processors out there as far as features are concerned and this is why we're still using them. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Their customer support used to be good. Sadly, the changes from Avangate to 2Checkout and now to Verifone took their toll on the quality of support. To give you some context, we've had major issues this year either with their API or their shopping cart and while their impact was noticeable, the resolutions were extremely slow.

It's been two weeks since invoice generation stopped working and our account manager simply ignores our pleas for help - with each reply acknowledging the issue and promising that they will address this urgently but it seems we have different understandings of what that means. Meanwhile, our customers are turning to us for assistance and we're stuck. Invoice sending through their control panel also doesn't work so all we can do is direct our customers to the 2Checkout support - which, from what we've heard, replies in a couple of weeks and is usually not very helpful.

The last time we had a major issue (which was concerning EU VAT validation on the shopping cart) it took 5 months to be sorted. Review collected by and hosted on G2.com.

Response from Raluca Bejgu of 2Checkout Monetization Platform

Hello, Octavian!

Firstly, thank you for your honest review. We would like to sincerely apologize for any inconvenience we might have caused. We also want to reassure you that our product team is handling the invoicing issue as we speak, as the case has high priority.

We will let you know about any updates as soon as possible, on the email thread you already opened with your account manager.

We appreciate your understanding on this.

Verified User in Consumer Services
UC
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Checkout payment call."
What do you like best about 2Checkout Monetization Platform?

Most This is the best and esiast way to provide checkout payment for any sales. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

During electronic paymen some time it fails. Review collected by and hosted on G2.com.

Response from Maria Pana of 2Checkout Monetization Platform

Thank you very much for taking the time to write us a review; it means a lot as we constantly strive to enhance our platform and services.

We're delighted to hear that our company is your preferred choice for easy and efficient checkout payment processing. We sincerely apologize for any inconvenience you may have experienced due to occasional electronic payment failures.

If you ever need additional assistance or some helpful tips to make the most out of our platform, please don't hesitate to reach out to us.

Thank you for your partnership!

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"They close your account and steal your money"
What do you like best about 2Checkout Monetization Platform?

Support tries to help, but is very slooooowin responding. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

We had a merchant account with 2checkout for 6 years.....then suddenly they closed the account. No information on WHY , but some silly generic email. Since March 2003 they can only handle payment through Paypal, how sad is that? Probably because Paypal is now also doing their "risk management" they will close many merchant accounts soon which they just do not like, especially in service related industries.

So you have been warned, open an account with 2Checkout-Verifone and its just a matter of time when they will close it and just sit on your money. I have already seen many negative reviews on other well known "merchant services" websites and its only getting worse and worse since they have been acquired by Verifone.

They have destroyed many small businesses already by closing their merchant accounts for no valid reason at all. We have been in good standing all along, no where near 0.5% chargebacks and practically no refunds. But that is not important for 2checkout-verifone, they will close your account and now we have to wait 180 days to receive the remaining amount of money in our account. The worst thing is that we have read already that many other businesses were not able to get their money back after that 180 waiting period. Utterly disgusting bunch of corporate thieves and scammers. Review collected by and hosted on G2.com.

Response from Raluca Bejgu of 2Checkout Monetization Platform

Hello! Thank you for your honest feedback. We apologize for the inconvenience you may have experienced.

Please know that there are many factors that are taken into consideration when an account is reviewed. In general, all restrictive actions we take are to protect the partners and the customers from any negative scenarios. The most common reasons for closing accounts are generated by fraud scenarios, elevated chargeback rates, and consequences of banking regulations, among others. More details can be found on the Terms of Service that you agreed to when you signed up, where you can find an overview of cases where closures may be enforced. Please note that these funds are held to cover any potential refunds or chargebacks that may be received during this timeframe, and prevent your account balance from becoming negative.

We can certainly understand your disappointment, and we regret that we are unable to meet your business needs. We wish you the best of luck in the future!

GM
General Manager, Communications
Small-Business (50 or fewer emp.)
"Increase in Affiliate & Online Sales, and Optimization of eCommerce Operations"
What do you like best about 2Checkout Monetization Platform?

We increased our cart conversion rate by 11% using 2Checkout optimized purchasing templates and checkout flow.

In addition, the strong order tracking functionality helped us obtain improved and meaningful reporting that we can leverage to make informed decisions and set future goals. With the boost also from the affiliate sales, we estimate 2Checkout has helped us improve online sales overall by more than 18%.

We also really like the conversion optimization service, which allows us to continuously improve our checkout page. It's a paid service, but the fee is reasonable. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

We've recently had quite a few issues with the responsiveness of the support team. This makes running our own support team much more difficult (e.g. providing our customers with reliable, timely information about failed purchases or delayed refunds). We've also suffered from a few bugs/glitches in the shopping cart (e.g. currency conversion errors). Our account manager has been great, though. She has worked with us to resolve the majority of these issues in a very proactive way. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization Platform

Hello Glenn!

Thank you so much for taking the time to leave us a review, it's highly appreciated in our efforts to improve our platform and services.

We're happy that you are successfully using our various capabilities for online payments, digital commerce, affiliate sales, and reporting.

We sincerely apologize for the inconvenience created by the delay in support response times. We are currently working on several improvements in our systems, so we want to assure you that this is a temporary situation.

If you ever need additional assistance or some tips to make the most of our platform, do not hesitate to reach out to your Account Manager.

We look forward to collaborating with you for a long time going forward.

Thank you!

Mohsin S.
MS
Founder
Small-Business (50 or fewer emp.)
"One of the best payment service providers i have ever used"
What do you like best about 2Checkout Monetization Platform?

Verifone helps me with a lot of things. It helps me run my ecommerce payment infrastructures, helps me accept advanced payment methods, Also helps me a lot with acquiring brands Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Nothing wrong with verifone except for the fact that it has a few UI bugs here and there, sometimes their servers slow down, else its a really good service and absolutely don't regret using it Review collected by and hosted on G2.com.

Response from Raluca Bejgu of 2Checkout Monetization Platform

Thank you for your kind words, and your trust, Mohsin!

We will continue to work hard to live up to your expectations in the future.

Robert C.
RC
IPTV Software Engineer
Small-Business (50 or fewer emp.)
"Easy to integrate but poor customer support"
What do you like best about 2Checkout Monetization Platform?

I have been using 2Checkout for over 10 years integrated with Cubecart. Mostly it has worked fine. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

As long as there are no issues it works fine, but as soon as there are issues expect no support. I submitted refunds for the first time and some never got processed. Email support kept repeating the same story that they had issues and were using a third party to process. 2 months later no update and no refunds for my customers. I finally found a phone number and the phone rep was very rude and just sat on the phone not talking to me unless I asked him questions. What kind of support is that. How can you hire support who act like they don't want to talk to you and it is not their job to help you? This is the last straw and I cannot handle this company anymore.

If you think you can use them with no issues then good luck, but if you have problems and want help they treat you like trash. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization Platform

Hello Robert! Thank you for your honest feedback.

We sincerely apologize for the unpleasant experience you had throughout the process.

We are very grateful for our long-term partnership and would love to assist you in sorting out the matters you have pointed out. To do this, however, we will need additional information so that we can locate your account - such information includes the email address associated with your account or merchant ID.

So please reach out to us at supportplus@2checkout.com. Our team is looking forward to hearing from you.

Thank you for your patience and understanding!

TY
Marketing Consultant
Small-Business (50 or fewer emp.)
"Always available to give assistance when needed"
What do you like best about 2Checkout Monetization Platform?

The customer support is outstanding. We had a smooth transition from our previous e-commerce provider. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Currently, we do not have any major issues. Review collected by and hosted on G2.com.

Response from Raluca Bejgu of 2Checkout Monetization Platform

Thank you for your feedback, Tihomir! We appreciate your kind words, and we will work hard to continue to optimize our platform for you.

Thanks again for your review and for being an outstanding customer.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Great partner that helped us improve our cart conversion rate"
What do you like best about 2Checkout Monetization Platform?

The 2Checkout (now Verifone) team helped us with two A/B tests to improve our existing checkout experience and increase key metrics like the conversion rate and revenue per visitor. The first test compared our current template with a 3-column variation, while the second test went further and compared the winner of the previous test (i.e., the 3-column checkout) with an optimized version of the same 3-column template.

The CRO team was very committed and responsive throughout the two tests and provided us with detailed updates and recommendations to make the most out of the results.res, reliability of the provider Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

The CRO project went smoothly. We are very happy with our collaboration with the 2Checkout (now Verifone)’s team on this. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization Platform

Hello, partner!

Thanks a lot for your review. We appreciate you taking the time to give us feedback.

It's a pleasure to learn that your business benefited from our CRO services and that you were able to improve key metrics like the cart conversion rate.

We're looking forward to continuing to collaborate with you on many exciting projects!

FH
Director eCommerce
Mid-Market (51-1000 emp.)
"Solid platform to sell software worldwide"
What do you like best about 2Checkout Monetization Platform?

The order, subscription, and refund management work very well.

The client manager is always reachable and has ideas for improving processes.

Out of the box, many features like cart recovery, retry logic and automated trigger mails are included.

Customizing the shopping cart features and layout is also possible by URL parameters. This allows flexibility on the vendor side.

Custom development for specific features is possible without substantial extra efforts. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

The shopping cart design is not up-to-date and others have a more modern looking design.

Only one cart design can be selected. It is not possible to quickly switch to a 3 step approach, or have a lighweight design or a bold one.

A/B testing is unfortunately also not possible out of the box. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization Platform

Hello Felix!

We appreciate you taking the time to review our platform and services. It is a pleasure to learn that you find our digital commerce and subscription billing capabilities easy to use and beneficial for your online business.

Regarding your concerns, we want to reassure you that we are constantly working on improving our documentation, cart designs, and others.

Your valuable feedback on improving our cart design will be shared with our team for future improvements.

Thank you once again, Felix!

Jakob S.
JS
Consumer Operation Manager
Enterprise (> 1000 emp.)
"Great support and dedication"
What do you like best about 2Checkout Monetization Platform?

It's a complete and easily managed solution that requires minimal resources from us. 2Checkout offering also a great support and possibilities for custimzation. Review collected by and hosted on G2.com.

What do you dislike about 2Checkout Monetization Platform?

Sometimes you need the patience to get an answer from the support team, but in the end, the problem will be solved. With so many opportunities and features on the platform, it can be hard to get to everything. Review collected by and hosted on G2.com.

Response from Stefania Oprea of 2Checkout Monetization Platform

Thank you for taking the time to leave us feedback, Jakob! We highly appreciate it.

We're happy that our solution takes the burden of online payments off your shoulders, so you can focus on your own product.

Regarding the extended waiting time on support requests, we sincerely apologize for the inconvenience. We are currently working on several improvements in our systems, so we want to assure you that this is a temporary situation.

Thank you for your understanding and patience with us.

Pricing Options

Pricing provided by 2Checkout Monetization Platform.

2SELL

3.5% + $0.35
per successful sale

2SUBSCRIBE

4.5% + $0.45
per successful sale

2MONETIZE

6.0% + $0.60
per successful sale
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2Checkout Monetization Platform Features
Promotions and Discounts
Checkout Process
Tax Display and Processing
Payment Processing
Customer Service
APIs
Customization
Reporting / Analytics