Both over the last year, since I signed up to 20i, and in the most recent case the level of support and their responsiveness have impressed me.

In the most recent incident Callum responded almost instantly and when we couldn't find an immediate resolution to my enquiry the ticket was escalated and the issue resolved. Any delays in the progress of the ticket were more down to my response times rather than on the part of Callum or 20i. This, I have learnt over the few support tickets I’ve raised, is the norm.

I’m very satisfied with my decision to pull my physical servers from my previous data centre and open a reseller account with 20i using their own cloud hosting. The service thus far has been exemplary and the management of their services using the 20i control panel has made management of the 30+ sites that I currently manage a breeze. Being able to set-up customised individual control panels for individual clients where needed has also streamlined my operations and impressed the clients that want that level of control. Review collected by and hosted on G2.com.

None really. Recent change from unlimited number of sites for one price to a tiered tariff is something of a negative. Though in reality not a great hardship as the costs are still manageable given the allowances within each tier. Review collected by and hosted on G2.com.

Not only is the hosting incredibly reliable, but the support is second to none. One of my biggest reasons for using them is they offer green hosting which ticks my business ethos. Review collected by and hosted on G2.com.

Not found any downsides to using 20i. They are a brilliant company to work with. Review collected by and hosted on G2.com.

Most useful aspect is that support tickets are read by humans at the first step rather than auto replied and then having to re explain as a human has clearly not read the request Review collected by and hosted on G2.com.

Hosting is occasionally not as fast as I'd hope for on shared hosting Review collected by and hosted on G2.com.

I have been using 20i for 5 years and have in excess of 100 hosting accounts. Up-time has been excellent and they offer a wide range of services. On the rare occassion I need some help, the support team have been excellent, often responding to my questions in less than an hour, at any time of day or night. Review collected by and hosted on G2.com.

Nothing comes to mind. Everything I need has been provided and it's really straightforward. Review collected by and hosted on G2.com.

Support team at 20i doing amazing job. Very helpfull with huge websites migration. Server offering is good and their platform is vell build. Big thanks to expoerts at 20i Connor B, Callum B, Peter H, Joshua S, Braydon W, Nathan N, Arron H, Jake E for amazing support. Review collected by and hosted on G2.com.

Noting to dislike at the moment. They doing good job. Review collected by and hosted on G2.com.

The best thing is supporting these guys helped me a ton and saved me multiple times. Then the whole system and a friendly user panel. Review collected by and hosted on G2.com.

Currently, I can't use Hostshop as I can't translate it into my language Slovenian.

The second problem is my Nacional domain .si is four times more expensive here because of that I am forced to use other registrars. Review collected by and hosted on G2.com.

I've been using 20i for several years now and still consider this to be one of the best decisions I made. Their support is always prompt, efficient and helpful.

I have no hesitation in recommending them. First-class service always. Review collected by and hosted on G2.com.

There is nothing that I dislike about 20i. They have never disappointed me. Review collected by and hosted on G2.com.

The support are always responsive and they listen to the information that you give to them

Communication is clear and timely

The server options available are good and cater to many needs

The control panel is easy to use in general Review collected by and hosted on G2.com.

Nothing much, the only issue we came across was the intra account migration service has some peculiarities that affect the migration of a website from one 20i account to another. The issue is that if the website container is named the same in both accounts and DNS is managed externally then 20i do not know where to point requests. There is a hidden process called authentication which decided which of the two places/accounts will address requests. Be aware that from when you initiate that transfer the old location for the website will become inactive, not good if you still have migration testing to do in the new environment. Other than that though they seem excellentm better than many hosts I have dealt with. Review collected by and hosted on G2.com.

20i reliability, ease of use, straightforward user interface. and excellent support team for that weird question I sometimes have, before I make a change I like to make sure. They answer quickly, professionally, and more importantly. accurately. Whats not to admire? Review collected by and hosted on G2.com.

Setting up hostshop is quir=te easy for resellers, but it still has a little way to go as regards editing. as I spend quite a bit of time trying to figure it out when it should be clear. Review collected by and hosted on G2.com.

Faith in hosting companies restored! Thank you 20i. The system and interface etc works well, and whenever we have a problem, we can live chat or post a ticket and we get timely and helpful replies quickly and easily. Review collected by and hosted on G2.com.

Can't think of anything negative to be honest. Review collected by and hosted on G2.com.