Discussioni Google Workspace Communication Tools

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

I would like to have a duplicate account to separate teams

iwish you guys to add the extension for multiple browsers including firefox

Penso che un'integrazione di chat dal vivo sarebbe ottima per la maggior parte delle aziende poiché consente di risolvere i problemi più rapidamente, oltre al fatto che la maggior parte delle persone non ha il tempo di inviare email o chiamare l'azienda.

as the campaign will be based on google sheet, can I do a sequence bulk email ? for example actually sending the follow up email to those who click / open my email after 1 / 2 days

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Leggi di più

I noticed you recently added a video chat feature to Dialpad. Are there any other features you are working on to enhance the program?

There's an occasional glitch where my voice doesn't come through on outbound calls, or the user's voice doesn't come through on inbound calls. This has been pretty frustrating to me in the past.

Sometimes voicemails will go to my phone and not the app, so I have missed a few.

I am looking to use Dialpad more from my keyboard. Any shortcuts?

Like Google (Gmail) or Microsoft (Outlook), I'm hoping I can connect this tool in synch with my business email. In situation that you like to send full detail info to your customer like the SMS feature.

Possiamo vedere dove i dipendenti hanno chiamate in entrata/uscita; ci piacerebbe poter vedere gli stessi dati per i messaggi di testo per i dipendenti

I hope to link multiple customer contacts into 'groups' or 'channels' for easier access and better organization. Do they need to stay as individual contacts, or is there a way to link several customer records together in Dialpad?

I've not yet integrated my system to my CRM is there is a quick way to create client accounts or do i just need to do this as i call the clients? Also, will these be overwritten once I do connect it to my crm?

Ad esempio, se volessi fare un 3-way con qualcuno e poi volessi aggiungere un'altra persona

Changing the profile picture on your profile and how to manage your calls and your stats

like put it in dark mood

Mi piacerebbe conoscere alcune app secondarie davvero buone che sono molto utili per altre organizzazioni e che potremmo considerare di acquistare se sono di grande aiuto. Mi sono sempre chiesto cosa usano le altre persone per rendere la loro vita più facile.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Vorrei integrare Zendesk in modo che per ogni utente creato io abbia un nuovo utente in Zendesk.

Limitation in explore

Quando in Zendesk Chat ricevi un allarme audio ma questa funzione non è presente in Zendesk Agent

Attualmente abbiamo migliaia di clienti e potremmo considerare di implementare o distribuire gli strumenti di chat per determinate richieste. Dovremmo offrirlo prima a un numero limitato di clienti, o quale consideri la strategia migliore per provarlo?

We are a small company of 8-10 employees and i think its 30 per user. The agent said its' gonna be cheaper for a yealy plan. But its only going to be $5 cheaper per user. We're looking for something more cheaper.You have to consider that not all the users are big companies and having a 300 bill... Leggi di più

Io

We have about 5 operators on at a time and when using round-robin, fixed order, or longest idle calls kept being missed but simultaneous does not allow for a hold queue... does anyone struggle with this or have any suggestions?

Sometime the transcripts can work appropiated but not at a real time conversation.

Dove lavoro, di solito componiamo numeri di aziende. Essendo in grado di personalizzare come vogliamo che i nostri contatti siano ordinati, aumenteremmo la produttività di un livello.

There is a chat feature availble in the corner of the screen.

Ho bisogno di sapere come aggiornare agli ultimi aggiornamenti.

Non ho domande al momento. Contatterò il supporto di Gmelius se avrò domande o se avrò bisogno di aiuto con qualcosa.

La domanda è semplice: fondamentalmente come ha aiutato la tua organizzazione in diversi aspetti.

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

I found the audio notification forgettable... I would like it to be more dynamic, so it catches my attention. I am a kinetic person, so a combination of visual and audio cues would help me get through the process of using Support faster.

currently I send them from my email and mention our support mail in CC

Should I create a company email first to make use of Zendesk?

Why is the company so disconnected and disorganized?

If you embed some solution videos on the website that will help more zendesk users to find solutions regarding any problems. Because videos show the actual steps for the services we are looking for.

I need to review every function and formula so that I can build better reports.

On ServiceNow, we can split up tickets based on the team a user sent the ticket to - for example, our product team versus our infrastructure team. Can this be done?

While I've to downgrade an user from "Staff" to "Contributor", it forces me to reassign all the tickets to other first, however, there are a lot of tickets, I can only select at most 30 tickets at once for reassignment. There is no way to select all tickets at once. I've to done multiple times.

Gestisco molti progetti e molti compiti. Qualche suggerimento per la formazione?

Ho aggiunto il mio capo al mio account, ora sono il suo amministratore. È possibile che entrambi siamo amministratori?