
I really appreciate TaxCloud's phenomenal support. I get answers very quickly from a real human being. I love that I get the same rep throughout the issue and they follow up with me, if I haven't said the issue has been solved. The dashboard is also really helpful because it clearly shows what state I should be reporting on and paying taxes for. When we're at the threshold, it’s easy to just turn it on, saving us valuable resources. I also found the initial setup to be very easy thanks to their guidance every step of the way. It has saved us so much time. Reseña recopilada por y alojada en G2.com.
The uploading of files every month is a bit clunky. They are improving it, but we in the middle of setting up with their API. This will make it even easier for us. Reseña recopilada por y alojada en G2.com.
Hi Anisa,
Thank you so much for the very kind review — really appreciate you taking the time to share this.
We’re extremely happy to hear that your experience with the TaxCloud support team has exceeded your expectations — and especially to see it described as ‘phenomenal.’ One of our main focuses at TaxCloud is to keep support as efficient and helpful as possible, connecting customers with real people on our team — not outsourcing or relying on chat bots — especially for something as complex as sales tax. So it’s great to know that this is making a real difference in your experience.
Also really glad to hear that the interface and the TaxCloud nexus threshold dashboard are helping your team stay on top of multi-state compliance without adding extra overhead or complexity.
Appreciate you calling out the file uploads (CSV upload) as well — that’s very fair feedback. Not everything can be fully automated from day one, but we’re actively improving that experience. And as you mentioned, moving to the TaxCloud API is definitely the best path for optimising any sales tax workflows — it should make things much smoother and more automated over time for your team and business.
If there’s anything we can do to support you further as you continue to scale or complete the integration, don’t hesitate to reach out.
Thanks again!





