SentiOne Reviews & Product Details

SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform.

Seller

SentiOne

Discussions

SentiOne Community

Languages Supported

Bulgarian, Czech, German, English, Finnish, French, Croatian, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Ukrainian

Overview by

Agnes Uba

Pricing

Pricing provided by SentiOne.

TEAM

299$

per month

ENTERPRISE

Individual price

View More Pricing Information

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SentiOne Media

Measure your performance in social media, compare channels, monitor mentions over time, breakdown your data by sentiment or gender.

Monitor all mentions of your brand and easily reply to comments, posts and messages - directly from one tool.

Manage all channels from one tool and assign incoming requests to various teams.

Set up the priority and assign customer requests from all channels automatically - save time with automated routing.

Measure the effectiveness of your customer service team, analyze KPIs and optimize your resources and workload.

SentiOne’s intuitive bot-building interface enables you to create multiple scenarios and automate your customer service on social media, email, and WhatsApp.

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Verified User in Market Research

Small-Business (50 or fewer emp.)

3/19/2026

"Broad Data Coverage with Responsive, Flexible Support"

4/5

What do you like best about SentiOne?

The platform covers data sources that others don't. The team is very responsive and flexible in terms of features and payment options. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

They are not a Tier 1 X/Twitter data provider so they get less X data than some other providers (but cover more platforms and they are more cost effective, so it balances out) Review collected by and hosted on G2.com.

Monika C.

consulting, prowadzenie i działania w social media - CEO

Internet

Small-Business (50 or fewer emp.)

11/22/2017

"Very useful app"

5/5

What do you like best about SentiOne?

The new functions are a real game changer. Even small ones - like showing a map of mentions and gallery of pictures is a nice addition. But the new AI is great! Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Bit more analytic options + make it easier to change multiple things (like easy changing sentiment) Review collected by and hosted on G2.com.

Michael T.

IT Director

Mid-Market (51-1000 emp.)

1/27/2025

"Great Endpoint Protection"

4/5

What do you like best about SentiOne?

It stops malwalre very effectively without using to much of your resources. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Managing Sentinal One can be an issue if your permissions are insufficient. Removing it can be a real problem if you discontinue service and don't have admin privileges anymore. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

11/10/2021

"Personalized social media management with AI automation"

3.5/5

What do you like best about SentiOne?

Auromated Audience insights and communication management Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Customer support isn't responsive enough. Review collected by and hosted on G2.com.

Kacper B.

Online Community Specialist

Mid-Market (51-1000 emp.)

10/8/2019

"SentiOne in order to help IT market in Poland"

5/5

What do you like best about SentiOne?

The most I like that Sentione is showing the real quantity of mentions with very short delay. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Nothing special caught my attention about what I most dislike. Review collected by and hosted on G2.com.

Anish S.

CEO

Mid-Market (51-1000 emp.)

10/26/2018

"A lot more features than other similar service providers"

5/5

What do you like best about SentiOne?

I really like the numerous features on the dashboard. I click on my project in the analytical section and I get a lot of audience insights like gender, geolocation, days and hours when most mentions are published. There are also a lot of very useful charts that other tools unfortunately did not have. The dashboard sharing feature is also of great help to us, due to involvement and interest of cross functional teams. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Some of the charts take a long time to load. That could be faster. The default dashboard was also very overcrowded with numerous features. But after making some custom adjustments, I got it to a level where it’s quite useful. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

Running a service based startup, with numerous contact points with users, we get a lot of reviews and mentions online, which had been difficult to track with other tools. Sentione turned out to be a great time saver. I take the statistical data from my projects and use it when planning our business communication strategies. More or less it’s like a startup-budget-friendly focus group, but more vast and instantly available. Review collected by and hosted on G2.com.

Marta S.

Founder

Internet

Small-Business (50 or fewer emp.)

12/7/2018

"Great tool for expanding sales opportunities "

5/5

What do you like best about SentiOne?

I like that there are no limitations with keywords. Thanks to this I can search multiple phrases connected with the marketing industry - not only my brand mentions, sales opportunities, but also the most recent trends Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Nothing so far, the app is really great. Review collected by and hosted on G2.com.

Recommendations to others considering SentiOne:

I highly recommend this product, it's great for my work, easy to use and works perfectly. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

At my company we mainly track purchase intents on forums and social media related to our services and follow up on them on different channels. We also track trends and our brand mentions. Review collected by and hosted on G2.com.

Mateusz P.

Head of Marketing & Sales // Partner

Small-Business (50 or fewer emp.)

8/8/2018

"Works perfect! Nothing more to add."

5/5

What do you like best about SentiOne?

The best part is that I have all the information visible in easy, user friendly UX dashboards. It's just one glance to check all mentions and information about monitored brand (my company).

Second thing are daily reports. I like the fact I have all the information about new mentions to my inbox everyday. There's no need to open the tool to get most useful information during my inbox review.

And the last part as I mentioned is user friendly UX that is very light and easy to use. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Sometimes I don't see some mentions, but in most cases, it was due to my wrong configuration, that needed to be improved, but that's normal I think. Besides that, I think everything works fine.

I must mention that they have great customer support, ready to help at any time, so even if I had any problems, they were always helpful. Review collected by and hosted on G2.com.

Recommendations to others considering SentiOne:

Try it first (there's free trail I think) and ask their support (or anyone experienced in SentiOne tool) to help you with first configuration & use-cases. It can be tricky at the beginning and with additional help, you're also getting broader perspective. Review collected by and hosted on G2.com.

What problems is SentiOne solving and how is that benefiting you?

- Engage in conversation about specific topics (building an expert position in area through social listening / social selling)

- Getting to know all that conversation about my brand or specific topics that I am interested in

- Monitoring competition in social media Review collected by and hosted on G2.com.

Bartłomiej G.

Small-Business (50 or fewer emp.)

10/12/2018

"Reliable tool"

5/5

What do you like best about SentiOne?

Tool itself is very easy to use, so I would mention UX as a first "best thing", but of course clue of whole tool is internet and media monitoring - I have no doubt that SentiOne covers and gathers every information that was important to us. Last thing that I would like to complement is customer service - great team of very helpful and patient people. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

To be honest, I have not found any significant issues yet. But I will keep digging :) Review collected by and hosted on G2.com.

Grzegorz B.

Menedżer ds. marketingu

Small-Business (50 or fewer emp.)

10/24/2018

"Best tool for social listening"

5/5

What do you like best about SentiOne?

- Unlimited keywords allows us to use a lot of exclusions to narrow down results

- Interface is very user friendly and its easy to find single mention as well as get more complex analysis.

- For most crucial keywords we get notifications straight to our inbox, which makes our work much easier

- Analysis for our campaigns is exactly what we need. We track reach, sentiment and look for keywords cloud to be always up to date and measure effectiveness.

- Customer support is always helpful, quick to response and support us on most optimised monitoring set up for different needs Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

We would like to have more sources, however as we have asked for it, new specific sources should be added. Review collected by and hosted on G2.com.