Bloomfire Features

Queries and pulls enterprise data into a singular knowledge respository

Stores and organizes synthesized data

Analyzes search results to identify trends and patterns

Provides a simple, intuitive search interface for users

Leverages artificial intelligence technology to empower search

Leverages natural language processing technology to empower search

Crawls within the enterprise and outside the enterprise for data points

Provides filters for refined navigation

Leverages machine learning technology to empower search

Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable.

Operationalizes data delivery workflows to easily scale repeatable preparation needs

Provide workflows to create and escalate issues related to risks and requests

Integrates with live chat, chatbots, help desk, or other customer service software

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.

Ensures user access management, data lineage, and data encryption

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA.

Perform ad-hoc or ongoing IT audits at different levels of the company.

Identify risk data attributes such as description, category, owner, or hierarchy.

Protects data with some form of encryption as it leaves your secure or local network.

Allows administrators to set user access privileges to permit approved parties to access sensitive data.

Requires a second level of authentication, such as sms messaging or customized tokens, to access data.

Allows users to sign in using a single sign-on (SSO) login in.

Allows users to log in using account information for a socia media account.

Has a built-in reputation system that indicates a given user's previous post history and the validity of their previous posts.

Allows users to subscibe to specific topic areas.

Allows users to bookmark specific questions or answers for reference.

Records a user's viewing and posting history.

Allows posts to be tagged by subject area, team, etc.

Provides a more complex commenting system that allow users to comment on both questions and answers.

Offers notifications when new posts have been made in a tag a user is subscribed to or when someone has answered their question.

Integrates with other popular software in a business's stack.

Integrates with other knowledge repositories in the business to help users find answers to their questions

Allows the Q&A platform to be embedded onto an external website, usually for customer service purposes

Gives users advanced formatting options when posting questions and answers, such as a content editor, media uploads, mentions, and embeddable third-party content

Tracks key metrics related to content and members

Provides pre-made templates for wiki pages and knowledge articles.

Allows users to leave feedback within a wiki page or knowledge article.

Allows users to see version history and return to previous versions of wiki pages.

Displays knowledge articles to be arranged in a decision tree.

Detects any creation of already existing knowledge pages and alerts user

Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio

Provides data on wiki page and knowledge article use.

Allows administrators to provide permissions and gate pieces of content based on role.

Offers additional tools that facilitate knowledge sharing and collaboration.

Notifies users when changes occur.

Offers AI-based search capabilities

Allows users to capture knowledge from the web

Allows knowledge pages to be organized into sections and subsections as needed

Integrated with other tools to faciliate the sharing of information

Integrates with other knowledge repositories in the business

Enables the creation of an internal repository of knowledge articles

Provides workflows for writing, editing, approving, and publishing knowledge article content

Helps users understand which knowledge articles are working and identifies areas of improvement

Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query

Analyzes customer support tickets or conversations to suggest relevant knowledge articles

Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting