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A medida que las empresas se sienten más cómodas usando chatbots en sus sitios web, incluso aquellas sin desarrolladores internos podrían querer adoptar la tendencia.
Con la popularidad de las compras en línea y el crecimiento regular del mercado de comercio electrónico, la demanda de representantes de servicio al cliente (CSRs) para atender las preocupaciones de los clientes está aumentando continuamente.
El enfoque de "Human-in-the-loop" (HITL) es una estrategia de IA donde los humanos proporcionan retroalimentación directa para mejorar la precisión del modelo, la supervisión y los resultados de la toma de decisiones.
La lematización reduce las palabras a su significado raíz o lema. Aprende cómo esta técnica difiere de la derivación, sus beneficios y sus casos de uso adecuados.
Un asistente virtual es un agente de software o humano que realiza varias tareas en respuesta a cualquier entrada del usuario. Aprende los tipos y beneficios de tener uno.
El portal de autoservicio es un centro de recursos en línea que los visitantes utilizan para resolver problemas sin un representante de servicio al cliente. Aprende sobre sus beneficios.
La experiencia del cliente (CX) es la impresión general que tiene un comprador de sus interacciones con una empresa. Aprende sobre formas de medir y mejorar la CX.
Los chatbots automatizan tareas e imitan conversaciones sin intervención humana. Lee sobre los diferentes tipos y cómo crear una gran experiencia para el cliente.
El chat en vivo es una herramienta de sitio web que permite a los clientes chatear con la empresa en tiempo real. Aprende más sobre el chat en vivo, sus características comunes y beneficios.
¿Qué es el soporte en vivo y por qué es importante como una característica de software? Nuestra guía de G2 puede ayudarte a entender el soporte en vivo y el software popular con características de soporte en vivo.
Estoy tratando de enviar algunos correos electrónicos y mensajes de chat a una lista de usuarios, pero no tienen variables en común. Así que quería subir su dirección de correo electrónico o completarlas y enviarlas en un único chat/correo electrónico saliente. ¿Cómo puedo hacer esto?
Hola Gabriella, ¡perdón por la demora en responderte! Por si acaso no lo habías descubierto, pensé en explicártelo.
La mejor manera de hacer esto es etiquetar en bloque a un grupo y luego, en tus Reglas de Entrada para tus mensajes de correo electrónico y chat, seleccionas "la etiqueta es X". X siendo el nombre que decidas darle a este grupo cuando los etiquetes.
¿Cómo etiquetar en bloque?
Primero necesitarás tener una lista de las personas que quieres con sus correos electrónicos e ID de Usuario y guardar esto como un CSV, eliminando cualquier otra información en la lista que puedas tener.
Dentro de tu espacio de trabajo de Intercom:
- Ve a la sección "Contactos"
- Haz clic en "Nuevos usuarios o clientes potenciales" - botón azul en la esquina superior derecha
- Selecciona "Importar Personas"
- En la ventana emergente selecciona "CSV"
- Sube tu CSV
- Selecciona la columna que refleja los correos electrónicos de los contactos
- Selecciona la columna que refleja los ID de Usuario de los contactos
- Esto te llevará a la sección de etiquetas - aquí seleccionarás "Agregar otra etiqueta"
- Nota: ya hay una etiqueta aquí, pero siempre recuerda agregar tu nueva etiqueta también
- Escribe el nombre que quieres darle a la etiqueta, por ejemplo, "Mensaje de Correo & Chat 30.09"
- Selecciona "Crear nueva etiqueta: Mensaje de Correo & Chat 30.09"
- Haz clic en guardar
- Haz clic en "Importar Usuarios" en la esquina superior derecha
Luego recibirás un correo electrónico para decirte una vez que esta carga esté completa, pero generalmente no toma mucho tiempo, dependiendo del tamaño de la lista.
Puedes entonces ingresar esta etiqueta en "Reglas de Audiencia" ya sea dentro de Series o mensajes salientes individuales.
¡Espero que eso ayude!
Eabha (Compromiso con el Cliente)
Respondido: Eabha O'Sullivan el September 30, 2021
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