BeyondTrust Remote Support Funktionen
Administration (19)
Usage Information
Based on 92 BeyondTrust Remote Support reviews.
Offers visibility into employee device activity
Integrations
This feature was mentioned in 84 BeyondTrust Remote Support reviews.
Allows for integration of support, chat, diagnostic or other IT management tools
Diagnostics
90 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Provides administrators with performance information to
Session Recording
Based on 86 BeyondTrust Remote Support reviews.
Provides the ability to record remote access and support sessions
Session Transfer
91 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Allows remote access and support sessions to be transferred between users
Unattended Access
As reported in 88 BeyondTrust Remote Support reviews.
Allows administrators access to devices, regardless of end-user's presence
File Sharing
Based on 97 BeyondTrust Remote Support reviews.
Allows remote users to share files with other remote users
Policy, User, and Role Management
25 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Creates access requirements and standards and establishes user, roles, and access rights.
Approval Workflows
As reported in 21 BeyondTrust Remote Support reviews.
Allows administrators to approve or reject access changes to using defined workflows.
Automated Provisioning
This feature was mentioned in 22 BeyondTrust Remote Support reviews.
Automates provisioning and deprovisioning to reduce the amount of administrative manual work.
Bulk Changes
As reported in 21 BeyondTrust Remote Support reviews.
Reduces manual administrative work.
Centralized Management
As reported in 23 BeyondTrust Remote Support reviews.
Manages identity information from on-premise and cloud applications.
Self-Service Access Requests
Based on 21 BeyondTrust Remote Support reviews.
Automatically allows access if users meet policy requirements.
Screen Sharing
Based on 125 BeyondTrust Remote Support reviews.
Provides screen sharing options to allow access to view or control real-time activities.
File Sharing
This feature was mentioned in 125 BeyondTrust Remote Support reviews.
Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.
Session Recording
Based on 111 BeyondTrust Remote Support reviews.
Provides the ability to record remote access and support sessions.
Unattended Remote Access
This feature was mentioned in 113 BeyondTrust Remote Support reviews.
Provides remote access to computers at any time, without an end-user present.
Multi - Session Handling
As reported in 115 BeyondTrust Remote Support reviews.
Provides multiple technician support simultaneously.
Multi-Monitor Support
Based on 123 BeyondTrust Remote Support reviews.
Allows users to switch between multiple end users’ monitors with a single click.
Platform (4)
Cross-Platform Access
As reported in 91 BeyondTrust Remote Support reviews.
Allows remote usage and access across a range of operating systems and device types
Mobile Device Access
79 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Allows remote desktop administrators access to connected mobile devices
Applications Management
This feature was mentioned in 82 BeyondTrust Remote Support reviews.
Centrally manages, configures, and oversees applications on employee devices
Remote Device Control
Based on 93 BeyondTrust Remote Support reviews.
Allows administators to take control of a connected endpoint device
Security (5)
Remote Wipe
This feature was mentioned in 63 BeyondTrust Remote Support reviews.
Enable the remote locking down and encryption of employee devices
Device Management
As reported in 76 BeyondTrust Remote Support reviews.
Unifies endpoint management of employee devices
Device Enrollment
Based on 77 BeyondTrust Remote Support reviews.
Registers employee-owned or company-distributed devices for IT access
Data Encryption
This feature was mentioned in 98 BeyondTrust Remote Support reviews.
Implements encryption standards to secure data both in transit and at rest.
Compliance
108 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Provides compliance to multiple industry standards like HIPAA and GDPR.
Functionality (10)
Multi-Factor Authentication
24 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Provides support for Multi-Factor authentication, so users are required to provide multiple factors to authenticate.
Single Sign-On
This feature was mentioned in 24 BeyondTrust Remote Support reviews.
Provides a single access point for users to access multiple cloud products without multiple logins.
BYOD support
21 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Enables users to bring-your-own-device to access company applications.
Password Vault
21 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Stores credentials and passwords in a secure vault. Eliminates hard-coded passwords. Hides passwords from users.
Centralized management
Based on 23 BeyondTrust Remote Support reviews.
Ensures that credentials are centrally stored (in a secure vault) and when changed, that systems remain connected.
Role-based security
As reported in 24 BeyondTrust Remote Support reviews.
Allows privileges based on roles, such as business unit or other factors.
Live notifications
As reported in 22 BeyondTrust Remote Support reviews.
Configure which events will trigger a notification to prevent privileged access abuse in real-time.
Live session recording & playback
Based on 21 BeyondTrust Remote Support reviews.
Offers live session recording and playback for compliance and auditing purposes.
Hide passwords
As reported in 21 BeyondTrust Remote Support reviews.
Offers the option to hide passwords when sharing with users, such as contract workers
Temporary, time-limited privilege
As reported in 20 BeyondTrust Remote Support reviews.
Allows for temporary privileges for a defined task or period of time, to reduce the risk of credential abuse.
Monitoring (3)
Audit Logging
As reported in 23 BeyondTrust Remote Support reviews.
Provides audit logs for compliance reasons.
Activity Logging
24 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Monitors, records, and logs both real-time and post-event activity.
Anomaly Detection
As reported in 19 BeyondTrust Remote Support reviews.
Detects abnormal user behavior to mitigate risks.
Reporting (2)
Audit log
21 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Creates a comprehnsive log of all activities when utilizing Privileged Access Management Software software.
Reporting
Based on 22 BeyondTrust Remote Support reviews.
Includes reporting functionality.
ServiceNow Apps (2)
ServiceNow Integration
How satisfied are you with this app/integration in the ServiceNow ecosystem?
Value
How valuable is it to be able to use this product with ServiceNow?
Maintenance (2)
Remote Reboot
As reported in 112 BeyondTrust Remote Support reviews.
Remotely wake, restart, and install applications on sleeping devices.
Remote Printing
Based on 86 BeyondTrust Remote Support reviews.
Print files from remote computer onto the local printer, without having to transfer the file between computers.
Communication (4)
Text Chat
This feature was mentioned in 117 BeyondTrust Remote Support reviews.
Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.
VoIP
As reported in 82 BeyondTrust Remote Support reviews.
Provides voice over IP calling solutions.
Video Conference Call
78 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Provides pre-session or in-session video call options to resolve issues.
Screen Annotations
96 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.
Device Support (3)
Mobile Device Access
This feature was mentioned in 92 BeyondTrust Remote Support reviews.
Allows mobile device access to provide support or connect to your computer from anywhere.
Multi-Platform Support
This feature was mentioned in 103 BeyondTrust Remote Support reviews.
Provides support across iOS, Mac, Android, PC and other devices.
Cross-Platform
103 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.
Performance (1)
Reporting
As reported in 105 BeyondTrust Remote Support reviews.
Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.
Agentic AI - ServiceNow Store Apps (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting






