### Contents - [**Discussions**](#resources-discussions) # Theater Venue Management Software Resources ##### Discussions to expand your knowledge on Theater Venue Management Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you. [ContentsExpand/Collapse Contents](#) - [**Discussions**](#resources-discussions) ## Theater Venue Management Software Discussions 0 Question on: ThunderTix [What options do I have for ticket delivery?](/discussions/ticket-delivery) Ticket Delivery All at-home customers receive an email receipt. A print-at-home PDF ticket will be attached if you desire. We support most industry thermal ticket printers if you prefer hard tickets. To learn more, read our ticket printing options guide. A comprehensive Will Call report at the door let’s you use wristband, hand stamps, or other forms of entry. Answered: Jacob Migdal on November 30, 2016 By default, tickets are delivered electronically via email as soon as the order is processed. Ticket buyers will receive a branded print at home PDF that you may customize with sponsor advertising or your own graphics. The PDF ticket may be disabled if you prefer they only receive an emailed receipt of purchase. In addition, we integrate with thermal ticket printers or receipt/label printers to print tickets on-site. The most popular printer is the Boca Lemur for the traditional 5.5" x 2" ticket with a 1" stub. Pre-print tickets to be given at will call or print tickets on-demand as you sell them from the box office at the event. Answered: Stacy Chapman on May 28, 2020 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/ticket-delivery/comments/new?remote=true) 0 Question on: ThunderTix [Who can access our sales and reports?](/discussions/sales-access) Sales Access The primary administrator of the account can grant or restrict access to virtually all parts of the system by setting a user’s “permission levels”. Answered: Jacob Migdal on November 30, 2016 You and your team will have access to ticket sales and event reports. Create unlimited user logins for each member of your team with customized permissions for what each person can see and do within the platform. Disable the ability to view reports for those that shouldn't have access to financials. For those that are renters of the space, you may provide them access to your account restricted only to their own events. Give them access to their own event sales reports and financials, saving you and your team time from repeatedly downloading event reports leading up to the event. Allow them to pull their own reports as often as desired any time. Answered: Stacy Chapman on May 28, 2020 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/sales-access/comments/new?remote=true) 0 Question on: ThunderTix [When do I receive money earned from our ticket sales?](/discussions/payment-retrieval) Payment Retrieval Your money is deposited nightly to your bank account as tickets are purchased. Answered: Jacob Migdal on November 30, 2016 One of the benefits of using ThunderTix is that you are able to work with your own preferred payment gateway for credit card processing. Having your own payment gateway means that all proceeds will be directly deposited to your preferred checking account nightly. You'll never have to wait to access ticket proceeds! In addition, you'll get three other benefits to your own gateway. First, it's a direct relationship between you and the processor. That means that we don't mark up the cost of credit card processing to act as a middle man which ultimately saves you money! Second, when a patron reviews their bank statement weeks or months after their purchase, they'll be more likely to recognize the name of your organization than if they were to see "ThunderTIx". Chargebacks and payment disputes occur from not recognizing the name of the company far after an event takes place. Finally, you'll have complete control over your own voids, refunds, and exchanges! Process them if you want to as needed depending on your own policies. Answered: Stacy Chapman on May 28, 2020 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/payment-retrieval/comments/new?remote=true) - ‹ Prev‹ Prev - 1 - [2](/categories/theater-venue-management/resources?discussions_page=2) - [3](/categories/theater-venue-management/resources?discussions_page=3) - [4](/categories/theater-venue-management/resources?discussions_page=4) - [Next ›Next ›](/categories/theater-venue-management/resources?discussions_page=2)