Proactive Notification Software Resources
Discussions and Reports to expand your knowledge on Proactive Notification Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find discussions from users like you and reports from industry data.
Proactive Notification Software Discussions
I am a teacher and sometimes I do not have time to call 30 parent individually in one day with out it taking up my time. If there was a way to have a more accessible crevice for teachers at a discounted rate that would be fantastic.
I have had instances where I was respinding to messages and another agent took it before submission.
I'm having a hard time finding a way with automations or triggers to update the priority on a ticket by the number of updates from the requestor. Ideally, I'd like to move faster on tickets where the requestor has left more than one update since our support team's response. Trying to address tickets where someone might be getting frustrated and asking for updates. Curious if this is possible or if I'm trying to tackle the problem the wrong way.
