# Prioritizing open tickets by the number of updates from the requestor

I'm having a hard time finding a way with automations or triggers to update the priority on a ticket by the number of updates from the requestor. Ideally, I'd like to move faster on tickets where the requestor has left more than one update since our support team's response. Trying to address tickets where someone might be getting frustrated and asking for updates. Curious if this is possible or if I'm trying to tackle the problem the wrong way.

##### Post Metadata
- Posted at: almost 6 years ago
- Author title: VP of Growth @ Sling
- Net upvotes: 1


## Comments
### Comment 1

Jed, if you shoot this question to Zendesk Support they can tell you quickly.

##### Comment Metadata
- Posted at: almost 6 years ago
- Author title: I love startups!


#### Reply 1

Angelie- Thanks for answer so many question on here. I can see I'm not the only one benefitting from your help. Super helpful, thanks!

##### Reply Metadata
- Posted at: almost 6 years ago
- Author title: VP of Growth @ Sling



## Related Product
[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

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