# Best Patient Engagement Software - Page 23

## How Many Patient Engagement Software Products Does G2 Track?

**Total Products under this Category:** 404

### Category Stats (Aug 2026)

- **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Patient Engagement Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 12,700+ Authentic Reviews
- 404+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Patient Engagement Software
 ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612)

Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Adit, and Pabau Practice Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management)

**Sponsored**

### Practice Better

Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-03T11%3A27%3A00Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=47168&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D23&secure%5Btoken%5D=e35bcdffeb15da7aa4877dae7b8477100c038eff67217ddc7223a7fd2b13e566&secure%5Burl%5D=https%3A%2F%2Fpracticebetter.io%2F&secure%5Burl_type%5D=free_trial)

### [PatientClick](https://www.g2.com/products/patientclick/reviews)

All-in-one or modular EHR, practice management, and medical billing solution.

#### Who Is the Company Behind PatientClick?

- **Seller:** [PatientClick](https://www.g2.com/sellers/patientclick)
- **HQ Location:** San Diego, US
- **Twitter:** @PatientClick  
221 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7b6203df812a54e5c31a9f79bb0c89164ea757114b3c48bb9788e5eb1604a927&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpatientclick&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

### [PatientFetch](https://www.g2.com/products/patientfetch/reviews)

The PatientFetch platform helps automate the patient feedback process to capture your Net Promoter Score, testimonials and online reviews.

#### Who Is the Company Behind PatientFetch?

- **Seller:** [PatientFetch](https://www.g2.com/sellers/patientfetch)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c061a804d3e63e229008b479176129a3ba982a91937fdab0c4fd01e65067d6d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhealthcaresuccess%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [PatientLink Online](https://www.g2.com/products/patientlink-online/reviews)

PatientLink provides the widest variety of online and point-of-service solutions to automate patient intake and improve the patient experience. Our affordable products make it possible for clinics to collect and send patient information as discrete structured data into your EHR and/or PM system, removing the burden of manual data entry, and promoting a quality patient encounter. Patients can sign forms, complete custom forms, pay bills, complete satisfaction surveys, and much more.

#### Who Is the Company Behind PatientLink Online?

- **Seller:** [PatientLink](https://www.g2.com/sellers/patientlink)
- **Year Founded:** 1999
- **HQ Location:** Oklahoma City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2fb5a14bf70d2140fc99950be5151535b58b22d2733fba0a51f92bdb07a802de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1375256&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

### [Patient Mobile App](https://www.g2.com/products/patient-mobile-app/reviews)

Finerr’s mobile patient engagement app is designed to help pharmacies, clinics, and healthcare providers streamline communication, automate routine workflows, and improve patient experience — all from one powerful platform. With features like refill requests, automated reminders, and secure patient interactions, your team spends less time on repetitive tasks and more time delivering quality care.

#### Who Is the Company Behind Patient Mobile App?

- **Seller:** [Finerr](https://www.g2.com/sellers/finerr)
- **HQ Location:** East Rutherford, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=50b75da15e5d510895ab5151d2b605b12fb2cd88437602b7feee323596d607a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffinerr%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [PatientPage](https://www.g2.com/products/patientpage/reviews)

Patient Page is a digital intake software that drives revenue, improves operational efficiency, and enables better patient outcomes for healthcare practices. Patient Page offers: Integrated self-scheduling & appointment reminders. Seamless scheduling integration on your website and two-way SMS reminders increase bookings while reducing no-shows and ensuring your schedule is always full. Scheduling can be configured to only allow patients to book certain appointment types or providers online vs. having to call the practice. Digital intake and pre-registration. Patients are sent intake forms via text and email to complete ahead of their appointment to reduce in office wait times. Patient Page averages a 70% pre-registration completion rate at least 1 hour ahead of patient appointments. Capture demographics, insurance, pharmacy, medical and social history, and signed consent forms with our simple mobile UI. Discrete intake data flows in real time to the patient QuickView and chart, with PDF documents storing consent and other forms organized however you’d like. Onsite self service check in and payments. Allow patients to complete registration digitally, collect co-pays and outstanding balances, and self check in using their own device or office tablet. Reputation management. Manage your reputation online with post-visit patient surveys and reviews and get found by more prospective patients to grow your business. Take control of where your reviews are posted (Google, Yelp, etc.)

#### Who Is the Company Behind PatientPage?

- **Seller:** [Patient Page](https://www.g2.com/sellers/patient-page)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Patient Pathway](https://www.g2.com/products/patient-pathway/reviews)

Patientpathwayapp is a platform for healthcare organisations to enable better patient journey, care pathway and patient experience. The app aims at providing information at our patients fingertips, boosting your brand reputation and allowing patients to track their progress at reduced cost. It comes with powerful management console, dynamic timeline and custom branding facilities. Educate, engage, build confidence and promote health campaigns among your patients!

#### Who Is the Company Behind Patient Pathway?

- **Seller:** [Altobo Ltd](https://www.g2.com/sellers/altobo-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Patient Portal](https://www.g2.com/products/napier-healthcare-solutions-patient-portal/reviews)

Increase Patient Engagement, & Boost Productivity. Napier Patient Portal is your one stop solution for Patient Engagement, Patient Communication and Customer Retention and Promotion. In today’s era where there is a high demand of every service being offered online, healthcare services can no longer be an exception. Napier Patient Portal is way beyond the limited functionality portals available in the market and has transformed the experience into a user-friendly technology which brings not only brings patient’s entire medical history on a single platform but also enables you to increase awareness and build interest via online promotions. Napier Patient Portal is agnostic to any HIS/EMR and can be easily integrated with your already installed software systems. It has already been successfully integrated with Napier product suite leveraging each product’s functional diversity. Patient Portal Features: #1 EASY & SECURE SIGN-UP; - Sign-up by authentication via OTP for new or already registered patients. #2 SIMPLIFIED PATIENT’S DASHBOARD; - Enhanced user experience with all patient centric information on dashboard. #3 FIND DOCTOR; - Publish doctors profile, consultation charges, schedules, etc. online. #4 APPOINTMENTS & PAYMENTS; - Book appointment online, view past and upcoming appointments, pay for deposit amounts and outstanding bills. #5 LAB REPORTS; - Track status of investigations and can download and email reports as soon as they are available. #6 EMAIL VISIT & DISCHARGE SUMMARIES; - Patients can view their visit and discharge summaries online and send email. #7 FAMILY ACCESS; - Access family member’s medical records and book appointment and pay bills for them. #8 UPDATE DEMOGRAPHIC INFORMATION; - Patients can update their demographic and insurance details. #9 FEEDBACK & SUPPORT - Patients can raise feedback and contact hospital staff in real time for support.

#### Who Is the Company Behind Patient Portal?

- **Seller:** [Napier Healthcare Solutions](https://www.g2.com/sellers/napier-healthcare-solutions)
- **Year Founded:** 1996
- **HQ Location:** Singapore, SG
- **Twitter:** @napierhealthit  
181 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=23611d5779ae3f47a032a4c99994524376e7cb7edc9dd6a97bf80bc8e12ee30b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1362722&secure%5Burl_type%5D=linkedin_company_website)  
290 employees on LinkedIn®

### [Patient Rewards Hub](https://www.g2.com/products/patient-rewards-hub/reviews)

The Pa­tient Re­wards Hub™ is an En­gage­ment Mar­ket­ing Suite fea­tur­ing Re­wards, Kids Clubs, So­cial Me­dia and Con­test En­gage­ment Pro­grams all rolled in­to one simple and easy to use cloud ap­plic­a­tion!

#### Who Is the Company Behind Patient Rewards Hub?

- **Seller:** [PracticeGenius](https://www.g2.com/sellers/practicegenius)
- **HQ Location:** N/A
- **Twitter:** @practicegenius  
207 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cff0b0b55d033df6a3ddda836a50aff7542acebfa95574f11fdecda2b7ebf2f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fculturello%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Patricia™](https://www.g2.com/products/patricia/reviews)

Patricia™ is a virtual assistant powered by a team of trained medical administrators. Enhancing the patient experience with powerful communication, Patricia™ improves patient management by scheduling appointments and preventive treatment, managing waitlists and monitoring patients.

#### Who Is the Company Behind Patricia™?

- **Seller:** [Eniax](https://www.g2.com/sellers/eniax)
- **Year Founded:** 2015
- **HQ Location:** Las Condes, CL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0020069279a15735720f47dc6497733954fd808cd864ed3392931a64efff8504&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feniax-spa&secure%5Burl_type%5D=linkedin_company_website)  
59 employees on LinkedIn®

### [PerfectServe](https://www.g2.com/products/perfectserve/reviews)

PerfectServe accelerates speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients and their families in the care experience. Our cloud-based software simplifies complex clinical workflows and schedules with secure and timely communication by dynamically routing messages to the right person at the right time. We drive more efficient care collaboration in all settings to improve patient outcomes and bring joy back to caregivers. PerfectServe has more than 20 years of experience and is a trusted partner to more than 500 hospitals and 30,000 medical practices.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind PerfectServe?

- **Seller:** [PerfectServe](https://www.g2.com/sellers/perfectserve)
- **Year Founded:** 1997
- **HQ Location:** Knoxville, Tennessee, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6ac795c38909faa544ebbaf48bc76a7030359da3efa7794dc7dfba120ec2a478&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fperfectserve&secure%5Burl_type%5D=linkedin_company_website)  
319 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About PerfectServe?

- [What is the use of Perfectserve?](https://www.g2.com/discussions/what-is-the-use-of-perfectserve)
- [How many employees does PerfectServe?](https://www.g2.com/discussions/how-many-employees-does-perfectserve)
- [What does PerfectServe do?](https://www.g2.com/discussions/what-does-perfectserve-do)

### [Perioperative Care](https://www.g2.com/products/perioperative-care/reviews)

Opmed's AI-Powered Scheduling Optimization for Perioperative Care is a comprehensive solution designed to enhance the efficiency of perioperative departments, including pre-operative care, operating rooms (OR), and post-anesthesia care units (PACU). By leveraging advanced artificial intelligence, Opmed optimizes scheduling processes, predicts potential bottlenecks, and ensures seamless patient transitions, thereby improving overall operational performance.

#### Who Is the Company Behind Perioperative Care?

- **Seller:** [Opmed.ai](https://www.g2.com/sellers/opmed-ai)
- **Year Founded:** 2022
- **HQ Location:** Boston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3f9a54d4642deadd3bbbfa5514b11aca7830fac30ab93988825d925645cb034&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgreatmix&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

### [Pet Health Network Pro](https://www.g2.com/products/pet-health-network-pro/reviews)

Before, during and after every visit, Pet Health Network™ Pro's convenient online tools and services can help you strengthen client relationships and your business.

#### Who Is the Company Behind Pet Health Network Pro?

- **Seller:** [IDEXX Laboratories](https://www.g2.com/sellers/idexx-laboratories-4ceb70be-b24a-4466-9073-38921d96be4a)
- **Year Founded:** 1983
- **HQ Location:** Westbrook, Maine
- **Twitter:** @IDEXX  
5,886 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe30ab153ffe963abb4f48a942db968fc87504c6d77fe3f00e0243f27de864be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7963%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,232 employees on LinkedIn®
- **Ownership:** NASDAQ: IDXX

### [Pharmboost](https://www.g2.com/products/pharmboost/reviews)

Pharmboost is HIPAA compliant patient engagement solution for independent pharmacy stores.

#### Who Is the Company Behind Pharmboost?

- **Seller:** [Rao Information Technology](https://www.g2.com/sellers/rao-information-technology)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6806149aeb6ab28c596f25ba3aff9f218feb3eef4e7f422784b2d32fb7f86dfb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpharmboost%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Practice Alpha](https://www.g2.com/products/practice-alpha/reviews)

Scans your appointment book and automatically sends an email to your patients reminding them about their upcoming appointment.

#### Who Is the Company Behind Practice Alpha?

- **Seller:** [Practice Alpha, formerly ConfirmByEmail](https://www.g2.com/sellers/practice-alpha-formerly-confirmbyemail)
- **HQ Location:** Calgary, CA
- **Twitter:** @ConfirmByEmail  
377 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78beea1d65022efbf50fc7859a63b933d9839d2452813240884c3261c76089e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2704218&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [PracticeDilly](https://www.g2.com/products/practicedilly-practicedilly/reviews)

PracticeDilly is an affordable patient engagement platform for dental practices which integrates with EHR platforms like Dentrix, Eaglesoft, and Opendental. Our product offers automated appointment reminders, automated confirmations, re-care reminders, 2-way texting, online reviews, paperless forms, and more.

#### Who Is the Company Behind PracticeDilly?

- **Seller:** [PracticeDilly](https://www.g2.com/sellers/practicedilly)
- **Year Founded:** 2014
- **HQ Location:** Irvine, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373a4a8545dd0b83a1c398103fe11988ec10e780c633a454c904a31ff2e65ea8&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fappdilly&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

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Similar Categories

- [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc)
- [Other Patient Experience](/categories/other-patient-experience)
- [Patient Case Management](/categories/patient-case-management)

- [Patient Intake](/categories/patient-intake)
- [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm)
- [Patient Scheduling](/categories/patient-scheduling)

- [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm)

[Browse Patient Engagement Themes](/categories/patient-engagement/themes)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers.

Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging).

Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration).

To qualify for inclusion in the Patient Engagement category, a product must:

- Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms
- Improve or provide insight to healthcare organizations on ways to improve patient satisfaction
- Track and measure improvement of patient experience

Show More

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## How Do You Choose the Right Patient Engagement Software?

### What You Should Know About Patient Engagement Software

### What is Patient Engagement Software?

Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management. 

Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR).

### What are the Common Features of Patient Engagement Software?

The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction:

[**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more. 

[**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback.

[**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information. 

**Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance. 

Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management)

### What are the Benefits of Patient Engagement Software?

**Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction. 

**Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions. 

**Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows.

### Who Uses Patient Engagement Software?

**Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments.

**Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care.

**Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind. 

#### Software Related to Patient Engagement Software

Related solutions that can be used together with patient engagement software include:

[Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement.

[Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally.

[EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former. 

[HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method. 

### Challenges with Patient Engagement Software

Software solutions can come with their own set of challenges. 

**Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app. 

**Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it.

**Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems. 

### Which Companies Should Buy Patient Engagement Software?

All health care providers interacting with patients should invest in a patient engagement solution. 

**Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume. 

**Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients.

**Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement. 

### How to Buy Patient Engagement Software

#### Requirements Gathering (RFI/RFP) for Patient Engagement Software

During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point.

#### Compare Patient Engagement Software Products

**Create a long list**

Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality. 

**Create a short list**

At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options.

**Conduct demos**

At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined. 

#### Selection of Patient Engagement Software

**Choose a selection team**

Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved.

**Negotiation**

The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.