# Best Patient Engagement Software - Page 18 ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Aug 2026) - **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,700+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612) Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Adit, and Pabau Practice Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management) **Sponsored** ### NexHealth NexHealth is the patient experience platform that provides true practice automation. We help you eliminate the tedious tasks that slows your team down and keeps them tied to the front desk. Our proprietary Synchronizer technology syncs directly with your health record system in real-time, with updates appearing in seconds, not minutes or hours. This unique, reliable sync means you can actually automate every step of the patient journey from booking to payment without the errors and delays common on other platforms. Our patient booking software helps you fill the calendar without endless phone calls. Real-time online booking lets patients schedule 24/7 while our automated Waitlist fills last-minute cancellations in minutes. Bring patients back for the care they need with automated patient recall messages. Our unique 1-Click Booking links makes it easy for patients to schedule follow-ups via SMS or email without a patient portal, saving your team from hours of manual outreach and delighting patients with fewer steps to make an appointment. Handle your entire patient intake process with our HIPAA compliant digital forms software that eliminates the need for paperwork and manual data entry. We digitize your existing forms for you or you can easily create your own with the powerful form builder. Capture all the data you need - from consent, history, payments, and more. Patient information syncs automatically to their record in your EHR, saving you hours of time and reducing data mistakes. Stay on schedule with patients that show up with their intake forms already completed by sending the right forms automatically before each appointment. Next, NexHealth helps you eliminate phone tag with a comprehensive patient communication suite. Automate everything from customizable appointment reminder sequences that reduce no-shows to review requests after appointments that boost your online reputation using feedback from your happiest patients. Our HIPAA-compliant two-way messaging lets your team text directly with patients, ending the game of phone tag for good. Finally, get paid faster with in-office terminals and digital payment requests that sync with your EHR ledger. You can collect outstanding balances with simple text and email payment requests that make it convenient for patients to pay. Ledger Sync instantly shows who has a balance and automatically posts payments back to the patient record with correct provider and procedure attribution, saving hours valuable admin time every week. Free your team from repetitive tasks so they can focus on what matters most: the patients. Get started with flexible, month-to-month billing and no long-term contracts. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-03T10%3A55%3A30Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=87629&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D18&secure%5Btoken%5D=128fcc0ea6f0183a1c42ddd6cec19d559065386cbaff4e2bec80a67d72f016e2&secure%5Burl%5D=https%3A%2F%2Fwww.nexhealth.com&secure%5Burl_type%5D=custom_url) ### [HealtheIntent](https://www.g2.com/products/healtheintent/reviews) HealtheIntentSM, aggregates and normalizes data from various sources to create a longitudinal record for each member. **Average Rating:** 4.0/5.0 **Total Reviews:** 6 #### How Do G2 Users Rate HealtheIntent? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind HealtheIntent? - **Seller:** [Cerner](https://www.g2.com/sellers/cerner) - **Year Founded:** 1979 - **HQ Location:** Kansas City, MO - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=75d0af8822bb891cc7a50a01b3c1f6ffaec8faadb2805782949553298c50f524&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2812%2F&secure%5Burl_type%5D=linkedin_company_website) 11,348 employees on LinkedIn® - **Ownership:** VIE - Vienna Stock Exchange - **Total Revenue (USD mm):** $5,505 #### Who Uses This Product? - **Top Industries:** Hospital & Health Care - **Company Size:** 33% Large, 33% Medium #### What Are Recent G2 Reviews of HealtheIntent? **["Excellent tool for Healthcare"](https://www.g2.com/survey_responses/healtheintent-review-3462524)** **Rating:** 4.0/5.0 stars _— Ashel D._ [Read full review](https://www.g2.com/survey_responses/healtheintent-review-3462524) **["Very nice"](https://www.g2.com/survey_responses/healtheintent-review-3065683)** **Rating:** 5.0/5.0 stars _— Nate A._ [Read full review](https://www.g2.com/survey_responses/healtheintent-review-3065683) ### [Healthera Connect](https://www.g2.com/products/healthera-connect/reviews) Healthera gives pharmacies the tools they need to earn more revenue, attract more patients and save time and money. From digital prescription ordering to service bookings - digital prescribing to e-commerce, our patient experience platform - Healthera Connect - will help your pharmacy grow. Last year, partners using our platform our outgrew the market by 3.75x - earning thousands of pounds in extra revenue per site. #### Who Is the Company Behind Healthera Connect? - **Seller:** [Healthera](https://www.g2.com/sellers/healthera) - **Year Founded:** 2015 - **HQ Location:** CAMBRIDGE, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8dcaba28923f2a0d54432a39e00fee530497b90bc3ecf1c5b87fa6ea87a00f4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhealthera%2F&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® ### [healthgrades Patient Access](https://www.g2.com/products/healthgrades-patient-access/reviews) Increase your doctors’ presence and differentiation with competitive intercepts and cross-promotion of your health system on healthgrades.com — the #1 site where Americans find a doctor. #### Who Is the Company Behind healthgrades Patient Access? - **Seller:** [Mercury Healthcare](https://www.g2.com/sellers/mercury-healthcare) - **Year Founded:** 1998 - **HQ Location:** Denver, US - **Twitter:** @Healthgrades 6,744 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=acb8d170c10e4ce45daf91846df4099f7bf5a2ed72e4615c93eb9b36e1deef8d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F25190%2F&secure%5Burl_type%5D=linkedin_company_website) 513 employees on LinkedIn® ### [HealthInfo](https://www.g2.com/products/healthinfo/reviews) HealthInfo offers a practice management system (PMS), electronic medical records (EMR) , electronic health records (EHR) and patient portal. #### Who Is the Company Behind HealthInfo? - **Seller:** [GSTN INFO](https://www.g2.com/sellers/gstn-info) - **HQ Location:** Nashville, TN - **Twitter:** @gstninfo 2 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Health Plan Gap Closure & Member Experience Solution](https://www.g2.com/products/health-plan-gap-closure-member-experience-solution/reviews) We help health plans of all sizes create a meaningful member experience by providing personalized support and engaging with their members via multi-channel communications. Welltok provides a proactive and innovative approach to member experience from day one, nailing the key touchpoints that drive stickiness and member loyalty. This means getting ahead on retention, delivering a better welcome experience, and improving the annual plan change process – while creating a best-in-class experience with personalized resources for total wellbeing that are sure to keep members engaged and satisfied. Eliminate the guesswork by precisely identifying health plan members with current or future gaps and pinpointing the ones who would be most receptive to outreach and most likely to take action. Harness the power of consumer data (including social determinants) and predictive insights with our proven method for closing targeted gaps – even with hard-to-reach members. The result? Better quality ratings (HEDIS, Star, CMS), higher revenue and happier members engaged in their total wellbeing. #### Who Is the Company Behind Health Plan Gap Closure & Member Experience Solution? - **Seller:** [Welltok, a Virgin Pulse company](https://www.g2.com/sellers/welltok-a-virgin-pulse-company) - **Year Founded:** 2009 - **HQ Location:** Denver, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f5f7ea45cbdb250b3ea828f6a9a216ff92a0da4858ce87588635d89736b74f8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F449778&secure%5Burl_type%5D=linkedin_company_website) 56 employees on LinkedIn® ### [Healthspace](https://www.g2.com/products/healthspace/reviews) Healthspace is your trusted partner for all your healthcare needs. It connects you with everything you need to take good care of yourself and your family - assessing health issues, finding the right doctor, booking diagnostic tests, storing health records or learning new ways to live healthier. #### Who Is the Company Behind Healthspace? - **Seller:** [Healthspace](https://www.g2.com/sellers/healthspace) - **Year Founded:** 2018 - **HQ Location:** Delhi, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=611195e57282559fb5c363a8833d9536e722968c1826cdc5471a71a1424f1d2b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F14474795&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® ### [Healthvana](https://www.g2.com/products/healthvana/reviews) Healthvana’s mission is to help eliminate COVID-19 and HIV using technology. Since 2015, the mobile-first patient platform has been rooted in empathy, enabling HIPAA-compliant test results to be easily and quickly distributed to patients. Healthvana gives patients the ability to access their test results or vaccination records anytime, in order to share easily and make healthy choices. During the COVID-19 pandemic, speed is particularly critical to preventing spread, keeping people at work, and supporting efforts such as contact tracing. Healthvana has shared nearly 5 million COVID-19 tests with patients through their mobile phones – no application needed, just a phone browser and birthday. Additionally, cities and counties, labs, health systems, employers, skilled nursing facilities, homeless shelters, schools and more are able to use Healthvana to reduce costs, manage patient communication, and inspire informed action for better outcomes. Los Angeles-based Healthvana focuses solely on anxiety-provoking health information, and serves as the largest patient communication platform for COVID-19 and HIV in the U.S. #### Who Is the Company Behind Healthvana? - **Seller:** [Healthvana](https://www.g2.com/sellers/healthvana) - **Year Founded:** 2015 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=08ac2965196e648b4a1b4922c0249dbfa23707cba5afab1d0db1ed34ad1a0f4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhealthvana%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® ### [HealthViewX Annual Wellness Visit](https://www.g2.com/products/healthviewx-annual-wellness-visit/reviews) Boost your practice revenues while reducing administrative burdens with a simple, cloud-based HIPAA-compliant AWV solution.HealthViewX empowers practices to streamline and automate AWVs with accurate eligibility checks and patient-centric questionnaires. HealthViewX AWV Platform enables providers to seamlessly determine eligibility, schedule appointments and automate the AWV process by allowing the patient or pharmacist to complete the HRA on-line. The platform identifies all preventive screenings and health risks the patient medically qualifies and/or is covered by Medicare and offers additional screenings to maximize each visit.The Personalized Preventive Plan (PPP), physician reports and billing summary meeting all Medicare audit requirements are generated automatically. The providers referral network can be imported, streamlining the patient referral process for qualified screenings, Medicare Advantage Plans (MAP), vaccinations, counseling and Chronic Care Management. For more information, visit https://www.healthviewx.com/annual-wellness-visit/ #### Who Is the Company Behind HealthViewX Annual Wellness Visit? - **Seller:** [Payoda Technology](https://www.g2.com/sellers/payoda-technology) - **Year Founded:** 2005 - **HQ Location:** Plano, US - **Twitter:** @payoda 453 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d06147d910c92f6f3193c93bab93ef46733af2ac0379251f2b7139b13a988453&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpayodatechnology&secure%5Burl_type%5D=linkedin_company_website) 655 employees on LinkedIn® ### [HealthViewX Digital Health Management](https://www.g2.com/products/healthviewx-digital-health-management/reviews) Transform your care delivery and exponentially increase your patient engagement through a comprehensive and integrated digital healthcare ecosystem. There is a global need for a cutting-edge digital Chronic and Post-Acute Care Management system and we, at HealthViewX, have built just that! HealthViewX combines technological innovation with transformation services to give patients the care they need, when and where they need it. Our smart, intuitive, and user-friendly digital care ecosystem enables the clinical service provider to 1)Personalize Care Plans based on the underlying health status 2)Track key parameters including Vitals, Activities, Sleep, Medication Compliance, Pain, and much more 3)Alert Threshold Breaches 4)Retrieve relevant patient records during patient cross-referrals 5)Synchronizes data in a meaningful way to leverage analytics Learn how our DHM solution can elevate your practice by scheduling a no-obligation demo. #### Who Is the Company Behind HealthViewX Digital Health Management? - **Seller:** [HealthViewX](https://www.g2.com/sellers/healthviewx) - **Year Founded:** 2015 - **HQ Location:** Plano, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf208957f3a2e984fc8d953aa16f9ba6540dd072e31a0252f31aebaefabaff75&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhealthviewx&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® ### [HealthViewX Patient Engagement](https://www.g2.com/products/healthviewx-patient-engagement/reviews) Seamlessly engage and retain patients, then convert them for life! Our smart integrated Patient Engagement Platform empowers providers to deliver bi-directional conversational messaging at every digital touchpoint of the patient journey. HealthViewX offers an integrated Patient Engagement and Communication solution to seamlessly align and personalize the experience of the patient throughout the care journey with multiple automation touchpoints. With this HIPAA compliant two-way interactive communication platform, providers can effortlessly engage patients on a variety of activities including appointment reminders, alert notifications, feedback surveys, practice newsletters, educational content, perioperative instructions, information about special events like screenings, vaccination drives, etc. Building a hyper engaged Patient-Provider relationship just got easier! Outcomes of HealthViewX Patient Engagement - Life-time Patient-Provider Relationship - Education & Advocacy #### Who Is the Company Behind HealthViewX Patient Engagement? - **Seller:** [HealthViewX](https://www.g2.com/sellers/healthviewx) - **Year Founded:** 2015 - **HQ Location:** Plano, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf208957f3a2e984fc8d953aa16f9ba6540dd072e31a0252f31aebaefabaff75&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhealthviewx&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® ### [HealthViewX Principal Care Management](https://www.g2.com/products/healthviewx-principal-care-management/reviews) Deliver collaborative care and get reimbursed for PCM services seamlessly. Provide care for patients with one chronic illness to help navigate and stabilize the condition and the possible prevention of an exacerbation that may arise. With the HealthViewX PCM platform, generate pre-built care plans automatically based on the chronic condition mapped in the EHR and individual patient needs to prevent hospitalization and improve quality measures. Automatically identify eligible patients, enroll, document medications, capture accurate time spent with patients, generate billing reports based on CMS guidelines for guaranteed reimbursement. Providing PCM services traditionally with just the EHR or with Excel files is simply too much of a hassle. For more information, visit https://www.healthviewx.com/principal-care-management/ #### Who Is the Company Behind HealthViewX Principal Care Management? - **Seller:** [Payoda Technology](https://www.g2.com/sellers/payoda-technology) - **Year Founded:** 2005 - **HQ Location:** Plano, US - **Twitter:** @payoda 453 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d06147d910c92f6f3193c93bab93ef46733af2ac0379251f2b7139b13a988453&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpayodatechnology&secure%5Burl_type%5D=linkedin_company_website) 655 employees on LinkedIn® ### [HealthViewX Sync+ Patient Health Mobile App](https://www.g2.com/products/healthviewx-sync-patient-health-mobile-app/reviews) Sync+ Health Mobile App One platform to empower providers transform episodic transactional care into an ongoing relationship based contextual care pathway that is curated on a per patient basis. Managing your health just got easier! Sync+ shows you a different way to think about your health so you can experience lasting change. The platform will unify health and social care providers around each person’s longitudinal plan of care. The HealthViewX platform with its secure and compliant connections between technology systems that can move any data – medical, behavioral, social services, public health, and payer – to the right people across your community care ecosystem. With its integrated analytics & automation, providers will save their care team time while improving patient wellbeing and fostering positive outcomes. For more info, visit https://www.healthviewx.com/sync-plus-patient-health-mobile-app/ #### Who Is the Company Behind HealthViewX Sync+ Patient Health Mobile App? - **Seller:** [HealthViewX](https://www.g2.com/sellers/healthviewx) - **Year Founded:** 2015 - **HQ Location:** Plano, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf208957f3a2e984fc8d953aa16f9ba6540dd072e31a0252f31aebaefabaff75&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhealthviewx&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® ### [HealthViewX Transitional Care Management](https://www.g2.com/products/healthviewx-transitional-care-management/reviews) Reinvent and transform the post-acute continuum of care. Interact with patients during the critical 30-day post-dischargeHealthViewX’s HIPAA compliant cloud-based software application designed specifically for managing patients in care transitions.Automate your entire care transition workflow - from enrolling the patient, creating the electronic care plan, reconciling medications, scheduling and documenting phone calls to generating reports needed for billing purposes. For more information, visit https://www.healthviewx.com/transitional-care-management/ #### Who Is the Company Behind HealthViewX Transitional Care Management? - **Seller:** [Payoda Technology](https://www.g2.com/sellers/payoda-technology) - **Year Founded:** 2005 - **HQ Location:** Plano, US - **Twitter:** @payoda 453 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d06147d910c92f6f3193c93bab93ef46733af2ac0379251f2b7139b13a988453&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpayodatechnology&secure%5Burl_type%5D=linkedin_company_website) 655 employees on LinkedIn® ### [Healthward](https://www.g2.com/products/healthward/reviews) There’s a growing need for population health management software that empowers health care providers to drive positive behavior change among at-risk populations. As a result, capturing and analyzing data beyond what is found in a patient’s electronic health record (EHR) is vital. Our population health management software, Healthward, aggregates patient data from numerous relevant sources. As a provider, it enables you to deliver intentional, patient-centered care that consistently produces positive outcomes without added administrative burden. Complete, integrated data about each patient is paired with smart technology and intuitive workflows. As a result, you will gain valuable insights that drive care collaboration efforts and cost efficiencies. #### Who Is the Company Behind Healthward? - **Seller:** [SentryHealth](https://www.g2.com/sellers/sentryhealth) - **HQ Location:** Louisville, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73c873928c6371bba00e6882370d267c024077c42544162943f6982e4278719b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsentryhealth%2F&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® ### [higi platform](https://www.g2.com/products/higi-platform/reviews) higi is a health engagement platform that empowers consumers to measure, track and act on their health data through easily accessible smart health stations currently found at over 10,000 retail pharmacies and other community points of trust #### Who Is the Company Behind higi platform? - **Seller:** [higi](https://www.g2.com/sellers/higi) - **Year Founded:** 2012 - **HQ Location:** Chicago, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=438b6a9b27f6dd7b1a52d1cff4bf268297673fd11b55a9cda50c76266c597281&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhigi&secure%5Burl_type%5D=linkedin_company_website) 73 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/patient-engagement?order=g2_score&page=17#product-list) - [1](/categories/patient-engagement?order=g2_score#product-list) - [2](/categories/patient-engagement?order=g2_score&page=2#product-list) - … - [14](/categories/patient-engagement?order=g2_score&page=14#product-list) - [15](/categories/patient-engagement?order=g2_score&page=15#product-list) - [16](/categories/patient-engagement?order=g2_score&page=16#product-list) - [17](/categories/patient-engagement?order=g2_score&page=17#product-list) - 18 - [19](/categories/patient-engagement?order=g2_score&page=19#product-list) - [20](/categories/patient-engagement?order=g2_score&page=20#product-list) - [21](/categories/patient-engagement?order=g2_score&page=21#product-list) - [22](/categories/patient-engagement?order=g2_score&page=22#product-list) - … - [26](/categories/patient-engagement?order=g2_score&page=26#product-list) - [27](/categories/patient-engagement?order=g2_score&page=27#product-list) - [Next ›Next ›](/categories/patient-engagement?order=g2_score&page=19#product-list) Spotlight Categories [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) Similar Categories - [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc) - [Other Patient Experience](/categories/other-patient-experience) - [Patient Case Management](/categories/patient-case-management) - [Patient Intake](/categories/patient-intake) - [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm) - [Patient Scheduling](/categories/patient-scheduling) - [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm) [Browse Patient Engagement Themes](/categories/patient-engagement/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience Show More * * * ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.