# Best Patient Engagement Software - Page 17 ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Aug 2026) - **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,700+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612) Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Adit, and Pabau Practice Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management) **Sponsored** ### NexHealth NexHealth is the patient experience platform that provides true practice automation. We help you eliminate the tedious tasks that slows your team down and keeps them tied to the front desk. Our proprietary Synchronizer technology syncs directly with your health record system in real-time, with updates appearing in seconds, not minutes or hours. This unique, reliable sync means you can actually automate every step of the patient journey from booking to payment without the errors and delays common on other platforms. Our patient booking software helps you fill the calendar without endless phone calls. Real-time online booking lets patients schedule 24/7 while our automated Waitlist fills last-minute cancellations in minutes. Bring patients back for the care they need with automated patient recall messages. Our unique 1-Click Booking links makes it easy for patients to schedule follow-ups via SMS or email without a patient portal, saving your team from hours of manual outreach and delighting patients with fewer steps to make an appointment. Handle your entire patient intake process with our HIPAA compliant digital forms software that eliminates the need for paperwork and manual data entry. We digitize your existing forms for you or you can easily create your own with the powerful form builder. Capture all the data you need - from consent, history, payments, and more. Patient information syncs automatically to their record in your EHR, saving you hours of time and reducing data mistakes. Stay on schedule with patients that show up with their intake forms already completed by sending the right forms automatically before each appointment. Next, NexHealth helps you eliminate phone tag with a comprehensive patient communication suite. Automate everything from customizable appointment reminder sequences that reduce no-shows to review requests after appointments that boost your online reputation using feedback from your happiest patients. Our HIPAA-compliant two-way messaging lets your team text directly with patients, ending the game of phone tag for good. Finally, get paid faster with in-office terminals and digital payment requests that sync with your EHR ledger. You can collect outstanding balances with simple text and email payment requests that make it convenient for patients to pay. Ledger Sync instantly shows who has a balance and automatically posts payments back to the patient record with correct provider and procedure attribution, saving hours valuable admin time every week. Free your team from repetitive tasks so they can focus on what matters most: the patients. Get started with flexible, month-to-month billing and no long-term contracts. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-03T18%3A28%3A58Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=87629&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D17&secure%5Btoken%5D=d825788f82378625be05681c27e3f9f9006d2a316d03fde53aa190c018b92180&secure%5Burl%5D=https%3A%2F%2Fwww.nexhealth.com&secure%5Burl_type%5D=custom_url) ### [evooia](https://www.g2.com/products/evooia/reviews) evooia is a standardized before-and-after photo documentation system for aesthetic clinics, dermatology practices, and plastic surgeons. Unlike traditional clinical photography setups, evooia works on any smartphone: no dedicated photo room, no expensive camera, no manual calibration. Real-time visual guidance locks angle, distance, and framing automatically on every capture, making every image directly comparable across visits, staff, and locations. Key capabilities: - Guided in-clinic capture with automatic alignment - Remote patient capture between appointments - Continuous visual treatment journal per patient - One-click before-and-after export and sharing Swiss-developed. GDPR and Swiss FADP compliant. Hosted on Microsoft Azure in Switzerland. #### Who Is the Company Behind evooia? - **Seller:** [evooia](https://www.g2.com/sellers/evooia) - **Year Founded:** 2025 - **HQ Location:** Zürich, CH - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de4f9a6c37efdd2d3b4bca3a19416b9dd489ff3b399caf629a3f28edafb351cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevooia%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® ### [ExperClinic](https://www.g2.com/products/experclinic/reviews) ExperClinic is a growth platform for medical practices. It turns every patient visit into a growth opportunity: more reviews, fewer no-shows, reactivated patients, all on autopilot. After every appointment, the right message goes to the right patient at the right time. Every patient can leave a public Google review or send private feedback to the practice. The patient chooses. We never route patients based on expected sentiment. The platform supports 91 practice types with specialty-specific defaults. Built in Ontario, Canada with PIPEDA compliance by default. Plans from $129/month CAD with a 30-day free trial, no credit card required. #### Who Is the Company Behind ExperClinic? - **Seller:** [ExperClinic](https://www.g2.com/sellers/experclinic) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Experity Patient Engagement](https://www.g2.com/products/experity-patient-engagement/reviews) Experity Patient Engagement software helps reduce wait time, streamline registration, improve patient flow, automate visit surveys, increase patient satisfaction, and manage brand reputation for urgent care clinics. The platform integrates online self-scheduling, eRegistration, queue management, and reputation management into clinic websites and allows patients to self-schedule appointments, register online, and check actual wait times from any electronic device or at check-in with in-lobby screens. Clinics manage walk-ins and self-schedulers from one system and send text reminders and alerts to engage with patients as they wait from a location of their choice. Survey tools allow clinics to manage brand reputation, promote patient retention, and improve their online presence with automatic SMS-based patient surveys after every visit. Content and timing of text messages can be customized for real-time performance and satisfaction feedback, and for patient follow-up tracking. This solution provides door-to-door benchmarks and reports for clinic visibility into performance and trends. #### Who Is the Company Behind Experity Patient Engagement? - **Seller:** [Experity](https://www.g2.com/sellers/experity) - **Year Founded:** 2019 - **HQ Location:** Machesney Park, IL - **Twitter:** @ExperityHealth 278 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a2ddc6e847785f02d4ac7138487abc6c32cc7e74445091350b88406611dd5ecb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F14034745%2F&secure%5Burl_type%5D=linkedin_company_website) 471 employees on LinkedIn® ### [Ezovion Clinical and Hospital Management Software](https://www.g2.com/products/ezovion-clinical-and-hospital-management-software/reviews) Ezovion Hospital Management Software is an exclusive, dynamically integrated platform that manages your OPD, IPD, EHR, Daycare, Queue management, Lab, Pharmacy, Radiology, Inventory, Tele-Consultancy, IVR and workforce management solutions. We offer a scalable, secure platform to healthcare facilities that provides tremendous value at a low cost and enables medical businesses to provide exceptional healthcare service and patient care through technology across globe. Our Solution : 1. Outpatient Management Software. 2. Inpatient Management Software 3. Laboratory Information Management System 4. Pharmacy Management Software 5. PACS Software 6. Teleconsulting Software 7. Queue & Token Management​ 8. Medical Camp Management Software 9. Inventory & Asset Management Software 10. Blood Bank Management Software 11. SMS, Email Communication​ 12. Analytics 13. Mobile App #### Who Is the Company Behind Ezovion Clinical and Hospital Management Software? - **Seller:** [Ezovion](https://www.g2.com/sellers/ezovion) - **Year Founded:** 2017 - **HQ Location:** CHENNAI, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09237a2ab0675913210a87230af0b698df6b835fc78c068c37630f7e354755ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fezovion&secure%5Burl_type%5D=linkedin_company_website) 66 employees on LinkedIn® ### [Firefly Health](https://www.g2.com/products/firefly-health/reviews) Firefly Health is reshaping what great healthcare looks like #### Who Is the Company Behind Firefly Health? - **Seller:** [Firefly Health](https://www.g2.com/sellers/firefly-health) - **Year Founded:** 2016 - **HQ Location:** Watertown, US - **Twitter:** @CareByFirefly 916 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=30e600d9f05ca67e6041d93d17c6b975e898521b61d368412b9a029e825030e7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffirefly-health%2F&secure%5Burl_type%5D=linkedin_company_website) 107 employees on LinkedIn® ### [FitPeo](https://www.g2.com/products/fitpeo/reviews) From Remote Patient Monitoring (RPM), Chronic Care Management (CCM), scheduling and automating patient encounters to connecting, engaging, educating, guiding, monitoring and intervening, FitPeo is the future of healthcare. We are transforming healthcare by replacing episodic approaches with the most complete, patient-centered, and holistically connected care platform. Currently, we provide a variety of Bluetooth-enabled hardware devices, including blood pressure monitors, pulse oximeters and Weight ` #### Who Is the Company Behind FitPeo? - **Seller:** [FitPeo](https://www.g2.com/sellers/fitpeo) - **Year Founded:** 2021 - **HQ Location:** Miami, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=81a9b6bbff4cdf70796f10742a3b6a380914d5835b6a505f697448b3a2083524&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffitpeo&secure%5Burl_type%5D=linkedin_company_website) 42 employees on LinkedIn® ### [Foothold Care Management](https://www.g2.com/products/foothold-care-management/reviews) Foothold Care Management is a comprehensive, cloud-based software solution designed to enhance care coordination and streamline administrative processes for health homes and care management agencies. By integrating case management, client tracking, treatment planning, and billing functionalities, FCM empowers organizations to deliver efficient and effective care to their communities. Key Features and Functionality: - User-Friendly Interface: Provides an intuitive platform for managing client encounters, core service interactions, and billing statuses, enabling care managers to monitor and address gaps in member care effectively. - Integrated Billing System: Facilitates seamless billing processes by automatically handling health home billing requirements, including claim generation and submission to the Medicaid Analytics Performance Portal Health Home Tracking System . - Comprehensive Reporting and Analytics: Offers robust tools for tracking outcomes, generating reports, and analyzing data to support informed decision-making and demonstrate population health outcomes. - Interoperability: Ensures compatibility with other essential tools, such as referral management systems, to foster effective data sharing and coordination across networks. - Security and Compliance: Maintains high standards of data security, adhering to HIPAA regulations and achieving notable scores in security assessments. Primary Value and Solutions Provided: FCM addresses the complexities of care coordination by offering a centralized platform that simplifies administrative tasks, enhances data accuracy, and improves service delivery. By automating billing processes and providing insightful analytics, FCM enables care management agencies to focus more on client engagement and outcomes, ultimately leading to better health results and operational efficiency. Its interoperability and compliance features ensure that organizations can adapt to evolving healthcare regulations and integrate seamlessly with other systems, positioning them for success in a dynamic healthcare environment. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Foothold Care Management? - **Seller:** [Radicle Health](https://www.g2.com/sellers/radicle-health) - **Year Founded:** 2021 - **HQ Location:** Walnut Creek, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=804021c2fdf99bfc7d879d0e95882436bbce3ff9398da68ae73de5ba925cc28e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fradiclehealth%2F&secure%5Burl_type%5D=linkedin_company_website) 114 employees on LinkedIn® - **Ownership:** Privately Held #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are G2 Users Discussing About Foothold Care Management? - [What is Foothold Care Management used for?](https://www.g2.com/discussions/what-is-foothold-care-management-used-for) ### [FORCE Therapeutics](https://www.g2.com/products/force-therapeutics/reviews) Founded in 2010, Force Therapeutics is a leading patient engagement platform designed to help clinicians intelligently extend their reach. The Force platform leverages video and digital connections to directly engage patients at every step of the care journey – from the point of surgery scheduling to post-op recovery and beyond. Backed by millions of clinically validated patient data points and insights from more than 70 leading healthcare centers across the country, Force Therapeutics is proven to drive more effective recovery, lower costs, and improve patient outcomes and satisfaction. #### Who Is the Company Behind FORCE Therapeutics? - **Seller:** [FORCE Therapeutics](https://www.g2.com/sellers/force-therapeutics) - **Year Founded:** 2010 - **HQ Location:** New York, US - **Twitter:** @FORCETherEx 1,236 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f3766101d558039db25a0f1ef9799e5226174bd1a78cb7c092c7adbc90e8d0d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fforce-therapeutics&secure%5Burl_type%5D=linkedin_company_website) 40 employees on LinkedIn® ### [Formic Solutions](https://www.g2.com/products/formic-solutions/reviews) Formic Fusion enables health and care providers to turn data into insight to inform quality and service improvement through easy-to-use and flexible multichannel data capture and analysis survey technology and support. #### Who Is the Company Behind Formic Solutions? - **Seller:** [Formic Fusion](https://www.g2.com/sellers/formic-fusion) - **Year Founded:** 1991 - **HQ Location:** Uxbridge, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb1a1d89638884341708f7dfb99fa4d69014e3bfe593bbf25b20c58b93f4e326&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fformic-ltd%2F&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® ### [Formisoft](https://www.g2.com/products/formisoft/reviews) Formisoft is a patient engagement and front-office automation platform built for healthcare practices. It brings digital intake forms, online scheduling, payment collection, patient messaging, and workflow automation together in a single platform that's simple enough to set up in minutes. Unlike legacy systems that bolt on features as paid add-ons, Formisoft includes everything out of the box: HIPAA-compliant digital forms, online appointment booking, automated reminders via email and SMS, secure patient messaging, payment processing, document management, and e-signatures. No surprise fees, no feature gating. #### Who Is the Company Behind Formisoft? - **Seller:** [Formisoft](https://www.g2.com/sellers/formisoft) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=031f2be84dc88797bd374edbf79904013f1fb1c2a0b9bfd9fff11f12642bfde8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fformisoft-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [GalenX](https://www.g2.com/products/galenx/reviews) GalenX helps private practitioners to grow their clinical practice by providing digital and automated solutions focused on customer service and marketing strategies #### Who Is the Company Behind GalenX? - **Seller:** [GalenX](https://www.g2.com/sellers/galenx) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [GEMMS](https://www.g2.com/products/gemms/reviews) An EHR solution with patient medical progress tracking, operating cost capture, and a single database for clinical and financial data. #### Who Is the Company Behind GEMMS? - **Seller:** [GEMMS](https://www.g2.com/sellers/gemms) - **HQ Location:** Clovis, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=62825589755af7101b01f98e45d619d4b9a60456df8061b2969435cc7a594551&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgemms-one-a-harris-healthcare-company%2F&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® ### [Hale Health](https://www.g2.com/products/hale-health/reviews) Hale Health is a comprehensive remote care platform designed to enhance the efficiency and effectiveness of clinical teams by facilitating seamless communication and engagement with patients beyond traditional office visits. By integrating advanced telemedicine tools, Hale Health enables healthcare providers to deliver high-quality care remotely, improving patient access and satisfaction. Key Features and Functionality: - Video Visits: Conduct live video consultations with patients, ensuring continuity of care through integrated scheduling and open APIs that support existing workflows. - Patient Engagement: Utilize case management features and rich-media messaging to triage patient requests, automate follow-ups, and streamline communication, thereby enhancing clinical efficiency. - Remote Monitoring: Enroll and monitor patients using real-time data from connected devices, allowing for prompt identification of potential health issues and timely interventions. - Automated Programs: Implement pre-defined programs that include messages, questionnaires, educational materials, and scheduled visits to encourage patient engagement and compliance. Primary Value and Solutions Provided: Hale Health addresses the challenges of limited practice capacity and the need for improved patient access by offering a robust remote care solution. It enables clinical teams to expand their services beyond the confines of the clinic, thereby increasing practice capacity and operational efficiency. Patients benefit from enhanced access to care through secure messaging, live video visits, and continuous monitoring, leading to improved health outcomes and satisfaction. By streamlining triage processes and automating follow-ups, Hale Health reduces administrative burdens on healthcare providers, allowing them to focus more on patient care. #### Who Is the Company Behind Hale Health? - **Seller:** [Hale Health](https://www.g2.com/sellers/hale-health) - **Year Founded:** 2013 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5e60a87cdb4098c0341f0f070d867f4b58fdfedecf2ef8dd8dfa4163e31c967&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhale-health&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® ### [HCP Reputation Management](https://www.g2.com/products/hcp-reputation-management/reviews) Take control of your online reputation with a review management solution that monitors and sends email alerts straight to your inbox. At a glance, HCP Reputation Management analyzes trending keywords and tracks overall ratings across all review sources. Boost review visibility and SEO with HCP's site widgets. Launch review campaigns with ease to request reviews to a specific audience and track the success directly from your dashboard. #### Who Is the Company Behind HCP Reputation Management? - **Seller:** [Home Care Pulse](https://www.g2.com/sellers/home-care-pulse) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0005c581fb76af7ccabcfe2af4f9a867f1b13ad320c9ecf9f7fe24f3a6439df2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Factivated-insights%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Health Check](https://www.g2.com/products/xund-health-check/reviews) XUND's Health Check is a comprehensive digital tool designed to proactively assess patients' health risks before the onset of symptoms. By evaluating factors such as lifestyle, medication use, and medical history, it generates a 360° risk profile across all organ systems. This enables healthcare providers to guide preventive measures and enhance the accuracy of subsequent assessments. #### Who Is the Company Behind Health Check? - **Seller:** [XUND](https://www.g2.com/sellers/xund) - **Year Founded:** 2018 - **HQ Location:** Wien, AT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d44ad03d491245f2e95135819e8f437c3393645b9a980c078434b9553cf23f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxund&secure%5Burl_type%5D=linkedin_company_website) 70 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/patient-engagement?order=g2_score&page=16#product-list) - [1](/categories/patient-engagement?order=g2_score#product-list) - [2](/categories/patient-engagement?order=g2_score&page=2#product-list) - … - [13](/categories/patient-engagement?order=g2_score&page=13#product-list) - [14](/categories/patient-engagement?order=g2_score&page=14#product-list) - [15](/categories/patient-engagement?order=g2_score&page=15#product-list) - [16](/categories/patient-engagement?order=g2_score&page=16#product-list) - 17 - [18](/categories/patient-engagement?order=g2_score&page=18#product-list) - [19](/categories/patient-engagement?order=g2_score&page=19#product-list) - [20](/categories/patient-engagement?order=g2_score&page=20#product-list) - [21](/categories/patient-engagement?order=g2_score&page=21#product-list) - … - [26](/categories/patient-engagement?order=g2_score&page=26#product-list) - [27](/categories/patient-engagement?order=g2_score&page=27#product-list) - [Next ›Next ›](/categories/patient-engagement?order=g2_score&page=18#product-list) Spotlight Categories [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) [SEO Tools](https://www.g2.com/categories/seo-tools) [Corporate Performance Management (CPM) Software](https://www.g2.com/categories/corporate-performance-management-cpm) [Sales Compensation Software](https://www.g2.com/categories/sales-compensation) Similar Categories - [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc) - [Other Patient Experience](/categories/other-patient-experience) - [Patient Case Management](/categories/patient-case-management) - [Patient Intake](/categories/patient-intake) - [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm) - [Patient Scheduling](/categories/patient-scheduling) - [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm) [Browse Patient Engagement Themes](/categories/patient-engagement/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience Show More * * * ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.