# Best Patient Engagement Software - Page 12 ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Aug 2026) - **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,700+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612) Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Adit, and Pabau Practice Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management) **Sponsored** ### Indinero The only financial team you’ll ever need With a team comprised of Certified Public Accountants (CPAs), CFOs, Controllers, and everything in between, we guarantee you’ll get the accounting services and business insights you need. We’re dedicated to making your accounting and taxes not only simple to manage but easy to act on—the secret weapon for accomplishing your business strategy and bringing your vision to life. Let our experts take a load off by outsourcing your bookkeeping and financial tasks to us -- so you can focus on growing your business. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-03T10%3A41%3A14Z&secure%5Bdisplayable_resource_id%5D=798&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=10751&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=10751&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D12&secure%5Btoken%5D=389f89a6a20316467be5ff8c99fb114c496d83d25bcc8207912a9cecad36310d&secure%5Burl%5D=https%3A%2F%2Findinero.com%2F&secure%5Burl_type%5D=company_website) ### [3PHealth Choice](https://www.g2.com/products/3phealth-choice/reviews) Consumerization and digital technologies are transforming healthcare. You can’t stop the change, but you can shape it to your strategic advantage. Unify and personalizing access to digital health services supports improved outcomes and sustainable margins. #### Who Is the Company Behind 3PHealth Choice? - **Seller:** [3PHealth](https://www.g2.com/sellers/3phealth) - **HQ Location:** Boulder, CO - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9081d9af4da0c773b09140daa3fe62b44f3f8643134b339839637f717c76f04f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3phealth%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [5thPort](https://www.g2.com/products/5thport/reviews) 5thPort is a digital patient education, engagement and eConsent platform. It can be used across individual practices, hospitals, health systems, and in clinical research. The platform utilizes high quality, prescriptive multimedia and teach-back to educate patients and their caregivers on their diagnosis, care plans, risks and benefits of recommended procedures. Once the patient is well-informed, our digital eConsent process helps to facilitate a meaningful conversation with your healthcare provider. The analytics collected by our platform are a significant source of understanding of each patient's level of engagement and their understanding of their disease, treatment options and associated risk/benefits, allowing providers to focus on patients who had difficulty with comprehension. 5thPort is multilingual capable, so engagement can be done in the patient’s language of choice, reducing socio-economic and cultural barriers. With 5thPort, achieve the following results: 1. Save 15 to 20 minutes per consult (without spending any incremental effort) 2. Enhance the patient experience 3. Reduce patient stress on the day of their appointment 4. Empower patients to actively participate in their healthcare conversations with their provider 5. Reduce nurse burnout #### Who Is the Company Behind 5thPort? - **Seller:** [5thPort](https://www.g2.com/sellers/5thport) - **Year Founded:** 2017 - **HQ Location:** Newark, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f73119d5750523aaecf546616a0618a5f707335c130eba4514398da1138fdc9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5thport%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® ### [AccuReg](https://www.g2.com/products/accureg/reviews) AccuReg offers a full suite of all critical front-end RCM process solutions that hospital Patient Access departments need. #### Who Is the Company Behind AccuReg? - **Seller:** [AccuReg Software](https://www.g2.com/sellers/accureg-software) - **HQ Location:** Eden Prairie, Minnesota, United States - **Twitter:** @AccuRegSoftware 393 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33071ff09e546ff075f2afde0adc7656eb530de8c1db4c1b899c00dd37cb31d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foptum%2F&secure%5Burl_type%5D=linkedin_company_website) 95,430 employees on LinkedIn® ### [Actium Health](https://www.g2.com/products/actium-health/reviews) With over 50 million calls automated, ActiumHealth is the largest AI Agent Patient Communication Platform, deployed across 250+ hospital and independent practice locations since 2017. We deliver healthcare's only complete conversational AI platform, uniquely integrating Inbound, Outbound, and Insights capabilities where competitors offer only partial solutions. Our voice-first platform operates seamlessly across all modalities—voice, SMS, chat, and email—retaining the same conversational intelligence with each. Unlike fragmented solutions requiring multiple vendors, ActiumHealth provides unified patient engagement with a consistent brand voice and consolidated analytics, enabling healthcare organizations to manage their entire patient communications through a single, integrated platform. Our battle-tested infrastructure includes automatic failover to secondary providers and graceful degradation capabilities. ActiumHealth’s scalable fleet management enables centralized control, allowing updates and improvements to be deployed across all locations simultaneously. Changes to workflows, scripts, or capabilities can be rolled out seamlessly across your entire health system, ensuring consistent patient experience and operational efficiency at scale. --Inbound delivers always-on, multilingual conversational AI that answers 100% of calls with zero wait time, automating up to 70% of routine interactions including appointment management, prescription refills, and intelligent routing while maintaining empathetic, brand-aligned communication. -- Outbound proactively engages patients at scale using voice-first AI agents to schedule open orders, reduce no-shows, and follow up on care gaps, generating up to $40M+ in additional appointment revenue while enabling staff to focus on more complex tasks. -- Insights transforms patient interaction data into actionable intelligence using LLM-powered analytics that provide human-level understanding, moving from \<1% to 100% of calls quality-assured against existing rubrics. This comprehensive analysis enables data-driven coaching and continuous operational improvement across your organization. #### Who Is the Company Behind Actium Health? - **Seller:** [Actium Health](https://www.g2.com/sellers/actium-health-7d0cd021-c877-46e6-8309-0599199bc520) - **Year Founded:** 2014 - **HQ Location:** Mountain View, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b99a8855eeddcc37a7913505150e133a6d285a0d71bfe17c638f01d05d97736&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Factiumhealth&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® ### [acuPortal](https://www.g2.com/products/acuportal/reviews) acuPortal is designed to be a next generation communication portal. #### Who Is the Company Behind acuPortal? - **Seller:** [AcuMedSoft](https://www.g2.com/sellers/acumedsoft) - **Year Founded:** 2010 - **HQ Location:** N/A - **Twitter:** @AcuMedSoft 42 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=caeb50041721f6745a2353c47fcc85d50c5a1513dc7822b21493ca88487a605c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facumedsoft&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Aescape](https://www.g2.com/products/aescape/reviews) Aescape is revolutionizing the wellness industry by integrating advanced robotics and artificial intelligence to deliver personalized, precise, and consistent therapeutic massage experiences. By merging traditional massage techniques with cutting-edge technology, Aescape offers a unique solution that caters to individual needs, ensuring optimal comfort and effectiveness. #### Who Is the Company Behind Aescape? - **Seller:** [Aescape](https://www.g2.com/sellers/aescape) - **Year Founded:** 2017 - **HQ Location:** New York, New York, United States - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4561978bda5756db66a8ba41dbbdab91dec4207d5bc37d1cad083f863d21560&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faescape&secure%5Burl_type%5D=linkedin_company_website) 127 employees on LinkedIn® ### [Affineon Health](https://www.g2.com/products/affineon-health/reviews) Affineon Health offers an AI-powered inbox solution designed to alleviate the administrative burdens faced by healthcare providers. By automating routine tasks such as lab result processing, prescription renewals, and patient communications, Affineon enables clinical teams to spend less time managing their inboxes and more time focusing on patient care. The platform seamlessly integrates with electronic health record (EHR) systems, ensuring a smooth workflow without the need for additional applications or significant changes to existing processes. #### Who Is the Company Behind Affineon Health? - **Seller:** [Affineon Health](https://www.g2.com/sellers/affineon-health) - **HQ Location:** Denver, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=07af03d18613bd46a50563f8f8ae4da0292ec2adca51c1ab6fcfe47e2cb834af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faffineon&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® ### [Agentforce Life Sciences (formerly Salesforce Life Sciences Cloud)](https://www.g2.com/products/agentforce-life-sciences-formerly-salesforce-life-sciences-cloud/reviews) Agentforce Life Sciences (formerly Life Sciences Cloud) is an intelligent, AI-first end-to-end engagement platform that redefines how the clinical, medical, and commercial teams engage with patients, healthcare providers, clinical trial sites and care ecosystems to bring new therapies to market faster. Built on the deeply unified Agentforce 360 Platform, it enables pharma and medtech organizations to personalize customer interactions, streamline clinical operations, and improve patient outcomes with data, contextual insights, and trusted AI. Transform Clinical Trials - Automate personalized engagement, prescreening, and scheduling for efficient enrollment into clinical trials - Streamline clinical trial site and investigator selection with AI powered by comprehensive site performance data - Enable study teams and sites to manage and oversee clinical trials, ensuring timely and high quality clinical trials Reimagine HCP Engagement - Enable field teams with data-driven intelligence on a mobile-first application - Drive product adoption with 24x7 support for medical inquiries - Deliver impact during visits powered by pre-approved content - Manage schedules, samples, and signature captures with compliance built in the flow of work Improve Patient Outcomes - Increase patient onboarding to latest therapies with seamless benefit (re)verification and financial assistance. - Take immediate actions based on AI-powered recommendations to boost patient adherence and prevent dropoffs Compliance at Every Step - Maximize efficiency with structured and unstructured data consolidated with zero-copy integration powered by Data 360 - Maintain adherence to global and regional regulations including HIPAA, GDPR, GxP, and FedRamp with Life Sciences Cloud - Set user-based permissions within your organization to control patient data visibility Open Ecosystem for Interoperability - Leverage AppExchange, AgentExchange, and the extensive network of partners across domains - Seamlessly integrate with Salesforce Customer 360 products like Slack, Marketing Cloud, Tableau, and Commerce Cloud - Bring rich industry data natively into the application via Data 360 from partners like H1, Viz.ai, and IQVIA to unlock precise insights and tailored recommendations **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Agentforce Life Sciences (formerly Salesforce Life Sciences Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of Agentforce Life Sciences (formerly Salesforce Life Sciences Cloud)? **["Powerful, Simple, and Highly Recommended"](https://www.g2.com/survey_responses/agentforce-life-sciences-formerly-salesforce-life-sciences-cloud-review-12790133)** **Rating:** 5.0/5.0 stars _— Andriu U._ [Read full review](https://www.g2.com/survey_responses/agentforce-life-sciences-formerly-salesforce-life-sciences-cloud-review-12790133) ### [Agora Care](https://www.g2.com/products/agora-care/reviews) Agora Care is a Swiss digital health platform that gives patients one secure place to store, view, and share their medical records. It connects directly with imaging centres so radiology scans and reports land in the patient's account automatically, viewable in a practitioner-grade DICOM viewer - no CDs or USB sticks. Patients can add records from any provider, manage health data for family members, and share their history with any doctor, across providers, insurers, and borders. Built in Geneva with Swiss data-privacy standards at its core. #### Who Is the Company Behind Agora Care? - **Seller:** [Agora Care](https://www.g2.com/sellers/agora-care) - **Year Founded:** 2021 - **HQ Location:** Plan-Les-Ouates, CH - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e8c129e9a89cfb6919803dd4e48aae762d0baea87b1cd1e583d19439ada67bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fagora-care%2F&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® ### [Aline](https://www.g2.com/products/aline-aline/reviews) The Aline senior living operating system tackles senior living’s most complex challenges in a single, user-friendly platform customized to support your business processes. Aline unites critical workflows— from sales and marketing, operations, leasing, billing, and payments, to resident care and accounting — which together drive occupancy and revenue growth, while enabling a better workday for staff. Purpose-built for senior living, the Aline suite includes CRM, marketing automation, contact center, leasing, billing, payments, care and medication management, quality, accounting, and business intelligence. Powerful automation, senior living designed features, an intuitive UI, mobile apps and streamlined workflows drive productivity and revenue potential, for mid to large size portfolios. Aline easily scales and features an open API that facilitates 100+ integrations and 175+ pharmacy partners. Includes 100+ built-in reports, plus custom reporting capabilities, including real-time executive dashboards and reports. Drive community and portfolio performance through operational efficiency, cost savings, and improved oversight. Aline is purpose-built for senior living, including assisted living, independent living, memory care, long-term care, and skilled nursing facilities. **Average Rating:** 4.2/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate Aline? - **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind Aline? - **Seller:** [Aline](https://www.g2.com/sellers/aline) - **Year Founded:** 2010 - **HQ Location:** Louisville, KY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90021a45c56fbb8fc903f577355cfe9169f56305e2a3b1ff6caa64b848534272&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falineops%2F&secure%5Burl_type%5D=linkedin_company_website) 198 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 70% Medium, 30% Small #### What Do G2 Reviewers Say About Aline? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Aline, highlighting its streamlined and efficient metric acquisition process. - Users value the **efficiency** of Aline, enabling quick access to metrics without wasting time. - Users value the **time-saving efficiency** of Aline, allowing for quick access to metrics with minimal effort. #### What Are Recent G2 Reviews of Aline? **["Aline is the best CRM product."](https://www.g2.com/survey_responses/aline-review-10322363)** **Rating:** 5.0/5.0 stars _— Andy E._ [Read full review](https://www.g2.com/survey_responses/aline-review-10322363) **["Executive Director, Glenwood Mt Zion"](https://www.g2.com/survey_responses/aline-review-10322043)** **Rating:** 4.0/5.0 stars _— Suzie L._ [Read full review](https://www.g2.com/survey_responses/aline-review-10322043) #### What Are G2 Users Discussing About Aline? - [What is Enquire CRM used for?](https://www.g2.com/discussions/what-is-enquire-crm-used-for) ### [Altera Digital Health - TouchWorks](https://www.g2.com/products/altera-digital-health-touchworks/reviews) Enabling your clinicians to provide the best patient-focused care in your practice can be a challenge. With Allscripts TouchWorks® EHR , paired with our expertise, it doesn’t have to be that way. TouchWorks EHR is a powerful, scalable and flexible platform designed by clinical and industry experts for large ambulatory practices. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 #### Who Is the Company Behind Altera Digital Health - TouchWorks? - **Seller:** [Altera Digital Health](https://www.g2.com/sellers/altera-digital-health) - **HQ Location:** N/A - **Twitter:** @AlteraHealth 19,851 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88c8b3c6df199608d6b858d8b85cdfcd0b59b3008f732f46d2f31d097fe72f7b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faltera-health%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 3,045 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Altera Digital Health - TouchWorks? **["Very likely"](https://www.g2.com/survey_responses/altera-digital-health-touchworks-review-5379629)** **Rating:** 4.5/5.0 stars _— Paresh M._ [Read full review](https://www.g2.com/survey_responses/altera-digital-health-touchworks-review-5379629) **["Good features"](https://www.g2.com/survey_responses/altera-digital-health-touchworks-review-7283207)** **Rating:** 4.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/altera-digital-health-touchworks-review-7283207) #### What Are G2 Users Discussing About Altera Digital Health - TouchWorks? - [What is Allscripts TouchWorks used for?](https://www.g2.com/discussions/what-is-allscripts-touchworks-used-for) ### [Ampersand HealthSuite for Clinicians](https://www.g2.com/products/ampersand-healthsuite-for-clinicians/reviews) A scientifically validated digital therapeutic for inflammatory conditions committed to value-based collaborations with clinicians, patients and the industry to achieve better health outcomes. #### Who Is the Company Behind Ampersand HealthSuite for Clinicians? - **Seller:** [Ampersand Health](https://www.g2.com/sellers/ampersand-health) - **Year Founded:** 2019 - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2430a89721720472b7a99ed657e8af82574223f3f365810b330275b19460eb6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famp1&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® ### [AnodynePay](https://www.g2.com/products/anodynepay/reviews) AnodynePay is a product of Plutus Health Inc. AnodynePay is a software solution developed to cater to the US healthcare market. It is more inclined toward the patient payment software and offers better services and experiences to them. AnodynePay helps healthcare providers with analytics, online patient payments, tracking, patient engagement solutions, etc. You can learn more about AnodynePay from here. #### Who Is the Company Behind AnodynePay? - **Seller:** [Calpion](https://www.g2.com/sellers/calpion) - **Year Founded:** 2004 - **HQ Location:** Dallas, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58822517e3a84e8de080992b1bb594a7ef35e685c9beb57053ca6e43f95cdf0a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalpion-inc-&secure%5Burl_type%5D=linkedin_company_website) 833 employees on LinkedIn® ### [Appointuit Pty Ltd](https://www.g2.com/products/appointuit-pty-ltd/reviews) Appointuit is a comprehensive patient engagement solution designed to streamline healthcare appointment management and communication. By integrating seamlessly with major medical practice software, it enables patients to book appointments with their regular practitioners anytime, anywhere, via a mobile app or practice websites. This system promotes continuity of care and enhances the overall patient experience. Key Features and Functionality: - 24/7 Appointment Booking: Patients can schedule, reschedule, or cancel appointments at their convenience using the mobile app or web interface. - Seamless Integration: The platform integrates with existing medical practice software, ensuring a smooth workflow for healthcare providers. - Family Management: Users can manage appointments for themselves and family members, facilitating coordinated healthcare. - Automated Notifications: Patients receive instant email confirmations and reminders, including appointment details and maps, reducing no-show rates. - Calendar Integration: Appointments can be easily added to personal calendars, helping patients keep track of their healthcare schedules. Primary Value and Problem Solved: Appointuit addresses the inefficiencies of traditional appointment scheduling by offering a user-friendly, digital solution that benefits both patients and healthcare providers. For patients, it eliminates the stress of booking during business hours and reduces wait times, ensuring timely access to care. For medical practices, it optimizes clinic workflow, reduces administrative burdens, and enhances patient engagement, ultimately leading to improved healthcare delivery and patient satisfaction. #### Who Is the Company Behind Appointuit Pty Ltd? - **Seller:** [Appointuit](https://www.g2.com/sellers/appointuit) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Apps for clinics](https://www.g2.com/products/apps-for-clinics/reviews) RetinAI's Disease Evaluation Apps are advanced tools designed to enhance the management of retinal diseases in clinical settings. Integrated with Heidelberg's HEYEX 2 via the secure AppWay portal, these applications provide expert-level analysis of Optical Coherence Tomography (OCT) volumes. During a patient's visit, the apps generate detailed PDF reports that complement the evaluation and management of conditions such as Age-related Macular Degeneration (AMD), Diabetic Retinopathy (DR), Diabetic Macular Edema (DME), Cystoid Macular Edema (CME), and Geographic Atrophy (GA). By offering insights into disease status and biomarkers, these reports empower both clinicians and patients, facilitating informed decision-making and active participation in disease management. #### Who Is the Company Behind Apps for clinics? - **Seller:** [RetinAI](https://www.g2.com/sellers/retinai) - **Year Founded:** 2017 - **HQ Location:** Bern, CH - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19d11024493b25f65d975bbbb8e76d2499d056f1c9375011336098b64b644515&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11025877%2F&secure%5Burl_type%5D=linkedin_company_website) 48 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/patient-engagement?order=g2_score&page=11#product-list) - [1](/categories/patient-engagement?order=g2_score#product-list) - [2](/categories/patient-engagement?order=g2_score&page=2#product-list) - … - [8](/categories/patient-engagement?order=g2_score&page=8#product-list) - [9](/categories/patient-engagement?order=g2_score&page=9#product-list) - [10](/categories/patient-engagement?order=g2_score&page=10#product-list) - [11](/categories/patient-engagement?order=g2_score&page=11#product-list) - 12 - [13](/categories/patient-engagement?order=g2_score&page=13#product-list) - [14](/categories/patient-engagement?order=g2_score&page=14#product-list) - [15](/categories/patient-engagement?order=g2_score&page=15#product-list) - [16](/categories/patient-engagement?order=g2_score&page=16#product-list) - … - [26](/categories/patient-engagement?order=g2_score&page=26#product-list) - [27](/categories/patient-engagement?order=g2_score&page=27#product-list) - [Next ›Next ›](/categories/patient-engagement?order=g2_score&page=13#product-list) Spotlight Categories [Project Management Software](https://www.g2.com/categories/project-management) [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim) [Time Tracking Software](https://www.g2.com/categories/time-tracking-software) [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) Similar Categories - [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc) - [Other Patient Experience](/categories/other-patient-experience) - [Patient Case Management](/categories/patient-case-management) - [Patient Intake](/categories/patient-intake) - [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm) - [Patient Scheduling](/categories/patient-scheduling) - [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm) [Browse Patient Engagement Themes](/categories/patient-engagement/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience Show More * * * ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.