Riva
Riva captures and connects trusted client context from emails, calendars, meetings, and voice notes to the CRM. It brings that context and AI into the systems where client-facing teams work, helping them use the full relationship story without disrupting established workflows. For regulated, relationship-driven enterprises, Riva combines governed activity capture, meeting intelligence, and embedded access to client-owned agents to reduce manual work and improve user adoption, client engagement, and operational. With Riva, teams improve performance without compromising the data quality, governance, and continuity that regulated enterprises require. With over 15 years of experience serving teams in complex regulated environments, Riva supports more than 650 enterprises and fast-growing companies. Contact us if you're looking to capture, connect, and put trusted client context to work across your CRM, AI, and engagement workflows. https://rivaengine.com/
Average Rating: 4.1/5.0
Total Reviews: 106
How Do G2 Users Rate Riva?
- Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
- Quality of Support: 8.8/10 (Category avg: 8.7/10)
- Ease of Use: 8.4/10 (Category avg: 8.6/10)
- Ease of Admin: 8.0/10 (Category avg: 8.4/10)
Who Is the Company Behind Riva?
- Seller: Omni Technology Solutions
- Company Website:
- Year Founded: 2008
- HQ Location: Edmonton, Alberta
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LinkedIn® Page: www.linkedin.com
135 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Financial Services, Banking
- Company Size: 41% Medium, 31% Small
What Do G2 Reviewers Say About Riva?
AI-generated summary from verified user reviews
Pros
- Users value the high accuracy in data processing and evaluation, enhancing their workflow and error management.
- Users appreciate the time-saving automation of Riva, enhancing productivity and streamlining workflows effortlessly.
- Users appreciate the automation capabilities of Riva, which streamline workflows and enhance productivity significantly.
- Users appreciate the seamless CRM integration of Riva, enhancing productivity through reliable data synchronization.
- Users commend Riva's expert customer support, noting its responsiveness and high level of expertise throughout their experience.
Cons
- Users find the automatic integration frustrating, as it limits manual control when necessary for tasks.
- Users express frustration with AI limitations in Riva, as it hinders manual control when necessary.
- Users express frustration with the automation difficulty of Riva, finding it challenging to perform tasks manually when needed.
- Users dislike the automation issues causing difficulties when manual intervention is required.
- Users find the installation process complicated, often requiring additional support to complete successfully.
What Are Recent G2 Reviews of Riva?
"Riva Platform User Experience Review"
Rating: 5.0/5.0 stars
— Danny H.
"Excellent for Business Growth and Team Success"
Rating: 5.0/5.0 stars
— aqib j.

