# Best Last Mile Delivery Software - Page 5

## How Many Last Mile Delivery Software Products Does G2 Track?

**Total Products under this Category:** 196

### Category Stats (Jul 2026)

- **Average Rating:** 4.55/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** eShipz (+0.92%) - Among all products in this category, eShipz recorded the largest rating increase compared to last month

_Last updated: July 26, 2026_

## How Does G2 Rank Last Mile Delivery Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 3,000+ Authentic Reviews
- 196+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Last Mile Delivery Software
 ![G2 Grid® for Last Mile Delivery Software plotting products by satisfaction and market presence](https://www.g2.com/categories/last-mile-delivery/grids.png?focus%5B%5D=124078&focus%5B%5D=77526&focus%5B%5D=1328599&focus%5B%5D=20527&focus%5B%5D=16775&focus%5B%5D=36354&focus%5B%5D=53581&focus%5B%5D=130689)

Highlighted products: Elite EXTRA, FarEye, Metrobi Delivery Management Software, project44, Route4Me, Shipsy, Locus, and Lalamove.

Underlying data: [Grid® JSON](https://www.g2.com/categories/last-mile-delivery/grids.json?focus%5B%5D=elite-extra&focus%5B%5D=fareye&focus%5B%5D=metrobi-delivery-management-software&focus%5B%5D=project44&focus%5B%5D=route4me&focus%5B%5D=shipsy-shipsy&focus%5B%5D=locus-locus&focus%5B%5D=lalamove)

**Sponsored**

### SAP Integrated Business Planning

Respond to new market expectations with real-time supply chain planning capabilities and fulfill future demand profitably supply chain management. Powered by in-memory computing technology within SAP HANA, this cloud-based solution combines capabilities for sales and operations; demand, response, and supply planning; and inventory optimization. - Cloud deployment - Real-time scenarios and simulation - Social collaboration - Powerful predictive Analytics KEY BENEFITS: Achieve a rapid deployment Get up and running quickly with SAP Integrated Business Planning by using preconfigured process templates for an accelerated implementation. Empower employees with intuitive features Offer a unified, intuitive user experience with SAP Fiori and planning and simulation capabilities based on Microsoft Excel. Plan resources effectively Optimize resource efficiency by creating supply plans based on prioritized demands, allocations, and supply chain constraints. KEY CAPABILITIES: Integration with SAP Supply Chain Control Tower Gain end-to-end visibility of your supply chain, decision support, and fast corrective action through integration with SAP Supply Chain Control Tower. Forecasting and demand management Get full demand transparency with short-term, mid-term, and long-term forecasting. Take advantage of best-in-class capabilities for demand sensing and statistical forecasting. Inventory optimization Establish optimal inventory targets that enable you to maximize profits, while leaving a buffer to help you meet unexpected demand. Sales and operations planning Deliver a cross-departmental sales and operations plan that balances inventory, service levels, and profitability. Response and supply planning Optimize resourcing efficiency by creating supply plans based on prioritized demands, allocations, and supply chain constraints.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2447&secure%5Bchosen_at%5D=2026-07-27T21%3A28%3A16Z&secure%5Bdisplayable_resource_id%5D=1406&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1406&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=59587&secure%5Bresource_id%5D=2447&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flast-mile-delivery%3Fpage%3D5&secure%5Btoken%5D=fde737d7c12e87fd5571831b2c288a27218f2903cad80c48c149f9e99f836048&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2025%2F04%2F5256c341-007f-0010-bca6-c68f7e60039b.html%3Fcampaigncode%3DCRM-YD25-DSC-407451%26source%3DIBP-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Fleet - Route Planning & Delivery Management](https://www.g2.com/products/fleet-route-planning-delivery-management/reviews)

Fleet's makes it easy to manage and analyse your businesses delivery operations. Fleet's product includes a smartphone apps for drivers, a powerful modern web dashboard for dispatchers, and automatic notifications and real-time tracking for recipients. From route planning, territory management, dispatch and much more. Join hundreds of businesses using Fleet to win their delivery operations every day!

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Fleet - Route Planning & Delivery Management?

- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Customer communication:** 8.3/10 (Category avg: 8.8/10)
- **Customer feedback:** 10.0/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.4/10 (Category avg: 1.0/10)

#### Who Is the Company Behind Fleet - Route Planning & Delivery Management?

- **Seller:** [Fleet](https://www.g2.com/sellers/fleet)
- **Year Founded:** 2019
- **HQ Location:** Paris, Île-de-France, France
- **LinkedIn® Page:** https://www.linkedin.com/company/fleet-computer (207 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Large

#### What Are Recent G2 Reviews of Fleet - Route Planning & Delivery Management?

**["A Remarkable Logistics Solution"](https://www.g2.com/survey_responses/fleet-route-planning-delivery-management-review-8488222)**

**Rating:** 5.0/5.0 stars

_— Ward Z._

[Read full review](https://www.g2.com/survey_responses/fleet-route-planning-delivery-management-review-8488222)

**["Optimizing Logistics for Efficiency"](https://www.g2.com/survey_responses/fleet-route-planning-delivery-management-review-9648353)**

**Rating:** 4.5/5.0 stars

_— Gagan B._

[Read full review](https://www.g2.com/survey_responses/fleet-route-planning-delivery-management-review-9648353)

### [Fynd TMS](https://www.g2.com/products/fynd-tms/reviews)

Fynd TMS is a modern transport management solution built to streamline and scale delivery operations. It addresses the core inefficiencies in logistics—from manual dispatching and underutilized fleet capacity to fragmented customer visibility by bringing everything into a single, powerful platform. With Fynd TMS, retailers and logistics partners gain complete control over their fleet operations through features like automated dispatching, AI-powered route optimization, real-time order tracking, and digital proof of delivery via rider apps. What Fynd TMS helps you solve: - Inefficient Dispatching → Rule-based auto allocations reduce manual effort & errors - Lack of Delivery Visibility → Live tracking & notifications improve customer experience - Underused Fleet Capacity → AI-based routing increases delivery density & efficiency - Scalability Challenges → Access to a carrier ecosystem during high-volume periods - Manual Reporting → Instant, actionable analytics drive faster decisions Key Modules: 📍 Rider App – Live navigation, order updates, proof of delivery capture 📍 Control Tower – Unified dashboard with real-time fleet & route visibility 📍 Customer Interface – Real-time tracking, accurate ETAs, and proactive communication Fynd TMS brings together all the moving parts of transport logistics into a single, streamlined system built for scale, speed, and smarter delivery operations.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Fynd TMS?

- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.0/10)

#### Who Is the Company Behind Fynd TMS?

- **Seller:** [Fynd](https://www.g2.com/sellers/fynd)
- **Year Founded:** 2012
- **HQ Location:** Mumbai, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/fynd-shopsense/ (1,237 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Fynd TMS?

**["Seamless Fleet Management with Exceptional Support"](https://www.g2.com/survey_responses/fynd-tms-review-12947523)**

**Rating:** 5.0/5.0 stars

_— Vikas ._

[Read full review](https://www.g2.com/survey_responses/fynd-tms-review-12947523)

**["Great UI/UX That’s a Joy to Use"](https://www.g2.com/survey_responses/fynd-tms-review-12475468)**

**Rating:** 5.0/5.0 stars

_— Verified User in Cosmetics_

[Read full review](https://www.g2.com/survey_responses/fynd-tms-review-12475468)

### [GoBOLT](https://www.g2.com/products/gobolt/reviews)

GoBOLT is a tech-logistics company operating in Line Haul & Short Haul Trucking, creating value through dis-intermediation, increased asset utilization and extensive use of technology. We are building a next generation logistics platform with disruptive operating models, simple yet scalable processes & digitization at its core

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate GoBOLT?

- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)
- **Customer communication:** 9.2/10 (Category avg: 8.8/10)
- **Customer feedback:** 8.3/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.4/10 (Category avg: 1.0/10)

#### Who Is the Company Behind GoBOLT?

- **Seller:** [GoBOLT](https://www.g2.com/sellers/gobolt)
- **Year Founded:** 2015
- **HQ Location:** Gurugram, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/gobolt (155 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About GoBOLT?

_AI-generated summary from verified user reviews_

##### Pros

- Users value GoBOLT for its **customizable solutions** and extensive experience in the logistics industry.
- Users value the **customizability** of GoBOLT, adapting solutions to meet diverse logistics needs effectively.
- Users value the **customization options** of GoBOLT, tailored to meet specific logistics needs effectively.
- Users praise GoBOLT for its **customizable solutions** and deep understanding of the logistics industry.
- Users value the **customizable one-stop solution** of GoBOLT, leveraging a decade of logistics expertise to meet their needs.

##### Cons

- Users note that **customization can be slow** , which may hinder efficiency and productivity during initial stages.
- Users experience **difficult customization** that can slow down processes, impacting efficiency and productivity despite good eventual results.
- Users note that **customization can be slow** , which may affect overall efficiency and productivity in the long run.
- Users find the **limited customization** of GoBOLT can hinder efficiency, though improvements are expected over time.
- Users note that **poor customization** can slow down the process, affecting overall efficiency and productivity.

#### What Are Recent G2 Reviews of GoBOLT?

**["One of the Best SaaS Based TMS Solution"](https://www.g2.com/survey_responses/gobolt-review-10425882)**

**Rating:** 4.5/5.0 stars

_— Manik A._

[Read full review](https://www.g2.com/survey_responses/gobolt-review-10425882)

**["GoBolt's Intuitive TMS Solution"](https://www.g2.com/survey_responses/gobolt-review-7960414)**

**Rating:** 4.0/5.0 stars

_— Peter B._

[Read full review](https://www.g2.com/survey_responses/gobolt-review-7960414)

### [Ingrid](https://www.g2.com/products/ingrid/reviews)

Ingrid Delivery Experience Platform helps retailers optimize delivery, streamline returns, and drive results across conversion, loyalty, and shipping revenue. From product discovery to potential return, consumer-facing to back office, Ingrid is the only market solution to cover the end-to-end customer journey. With over 200 million orders processed and 250+ leading retailers on board — including Paul Smith, ME+EM, GANT, Nudie Jeans, Nordic Nest, Apoteket, Samsøe Samsøe, and NA-KD — Ingrid powers seamless delivery experiences in 170+ markets worldwide.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Ingrid?

- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)
- **Customer communication:** 5.0/10 (Category avg: 8.8/10)
- **Customer feedback:** 6.7/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 10/10 (Category avg: 1.0/10)

#### Who Is the Company Behind Ingrid?

- **Seller:** [Ingrid](https://www.g2.com/sellers/ingrid)
- **Year Founded:** 2015
- **HQ Location:** Stockholm, SE
- **LinkedIn® Page:** https://www.linkedin.com/company/ingridhq (141 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 50% Small, 25% Medium

#### What Are Recent G2 Reviews of Ingrid?

**["Company that excells in customer insight"](https://www.g2.com/survey_responses/ingrid-review-8960682)**

**Rating:** 4.0/5.0 stars

_— Christoffer A._

[Read full review](https://www.g2.com/survey_responses/ingrid-review-8960682)

**["Flexibel platform"](https://www.g2.com/survey_responses/ingrid-review-8972334)**

**Rating:** 4.5/5.0 stars

_— Niklas T._

[Read full review](https://www.g2.com/survey_responses/ingrid-review-8972334)

### [Internet Dispatcher](https://www.g2.com/products/internet-dispatcher/reviews)

Internet Dispatcher is a cloud-based solution that allows you to enter shipments into the system with call taker screens, and online shipping portal for customers to help you audit shipments, dispatch, schedule and route shipments, and more.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Internet Dispatcher?

- **Ease of Use:** 6.7/10 (Category avg: 9.0/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.0/10)

#### Who Is the Company Behind Internet Dispatcher?

- **Seller:** [IDS Internet Dispatch Services](https://www.g2.com/sellers/ids-internet-dispatch-services)
- **Year Founded:** 2006
- **HQ Location:** Vancouver, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/ids-internet-dispatch-services-ltd (3 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of Internet Dispatcher?

**["Solid ePOD solution"](https://www.g2.com/survey_responses/internet-dispatcher-review-575294)**

**Rating:** 4.5/5.0 stars

_— Matt P._

[Read full review](https://www.g2.com/survey_responses/internet-dispatcher-review-575294)

**["This is the system I started with in 2010, system is easy to use and customisable."](https://www.g2.com/survey_responses/internet-dispatcher-review-7845772)**

**Rating:** 4.0/5.0 stars

_— Francis A._

[Read full review](https://www.g2.com/survey_responses/internet-dispatcher-review-7845772)

### [Locate2u](https://www.g2.com/products/locate2u/reviews)

Locate2u is a software platform designed for any delivery or service business. Our solution helps these businesses improve their route efficiency, improve their customer's delivery experience, and increase productivity, all while reducing the time it takes to plan routes. Our solution provides companies with everything they need to run their delivery or service business. Including: GPS Tracking, Live Location Sharing, Booking Management, Route Optimization, Driver App, Notifications, Proof of Delivery, API, Customization and much more!

**Average Rating:** 4.5/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Locate2u?

- **Ease of Use:** 8.7/10 (Category avg: 9.0/10)
- **Customer communication:** 10.0/10 (Category avg: 8.8/10)
- **Customer feedback:** 10.0/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.0/10)

#### Who Is the Company Behind Locate2u?

- **Seller:** [Locate2u](https://www.g2.com/sellers/locate2u)
- **Year Founded:** 2019
- **HQ Location:** Sydney, Australia
- **Twitter:** @locate2u (61 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/locate2u/ (37 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 67% Small, 25% Medium

#### What Are Recent G2 Reviews of Locate2u?

**["Easy to find"](https://www.g2.com/survey_responses/locate2u-review-8515189)**

**Rating:** 4.0/5.0 stars

_— Veena K._

[Read full review](https://www.g2.com/survey_responses/locate2u-review-8515189)

**["Dedication to satisfying their customers"](https://www.g2.com/survey_responses/locate2u-review-8696928)**

**Rating:** 5.0/5.0 stars

_— Didier C._

[Read full review](https://www.g2.com/survey_responses/locate2u-review-8696928)

### [MobiWork](https://www.g2.com/products/mobiwork/reviews)

MobiWork is a Field Services Management (FSM) software solution that helps businesses with field employees or contractors streamline operations, increase productivity, and deliver consistent, high-quality services across small, mid-size, and enterprise-level organizations. MobiWork is a mobile-first, cloud-based platform that unifies all critical field operations into one system, connecting office personnel and mobile workers in real-time. The MobiWork solution is utilized by any company with employees or contractors in the field on a regular basis. The field services management software solution is fast and responsive, ready for immediate deployment, and available worldwide. Designed for operations across 16+ industries, including HVAC Services, Plumbing Services, Oil & Gas Field Services, Pool & Spa Services, Hauling Services, and Vegetation Management Services, MobiWork addresses the core challenge of managing remote workforces, paper-based processes, and fragmented data systems. The platform's architecture is built for robust scalability, supporting customers from two users up to thousands globally. The platform centralizes job management and execution, providing consistency and visibility from quote to final payment. Core operational management includes real-time job scheduling, dispatch, mobile work orders, time tracking, and detailed job costing. For the mobile workforce, the system enables technicians to complete digital forms, capture signatures and images, and receive step-by-step guidance via patented workflow technology. Financially, the system handles customizable quoting, automated invoicing, on-site payment capture, and supports progressive billing. For enterprise needs, the platform includes AI-driven route optimization, inventory management, asset tracking, and preventative maintenance, alongside integration with ERP, CRM, and accounting systems like QuickBooks and Sage Intacct. MobiWork provides tools that support reducing operational costs and boosting productivity and efficiency, offering a consistent operational framework.

**Average Rating:** 4.9/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate MobiWork?

- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Customer communication:** 10.0/10 (Category avg: 8.8/10)
- **Customer feedback:** 10.0/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 4.2/10 (Category avg: 1.0/10)

#### Who Is the Company Behind MobiWork?

- **Seller:** [MobiWork](https://www.g2.com/sellers/mobiwork)
- **Company Website:** https://www.mobiwork.com/
- **Year Founded:** 2010
- **HQ Location:** Delray Beach , Florida
- **Twitter:** @mobiwork (842 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2303837/ (30 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Recreational Facilities and Services, Real Estate
- **Company Size:** 51% Small, 34% Medium

#### What Do G2 Reviewers Say About MobiWork?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of MobiWork, highlighting its intuitive design and smooth implementation process.
- Users value the **exceptional customer support** from MobiWork, appreciating their responsiveness and tailored solutions for efficiency.
- Users appreciate the **flexibility and customization** of MobiWork, perfectly tailored to meet diverse business needs.
- Users praise MobiWork for its **intuitive platform and exceptional customer support** , enhancing productivity and ease of use.
- Users value the **high customizability** of MobiWork, enhancing productivity and adaptability to their specific business needs.

##### Cons

- Users find the **learning curve challenging** , citing complexity in features and difficulties in navigating the interface.
- Users find the **complex setup** of MobiWork challenging, particularly for scheduling and invoicing processes.
- Users find **inventory management cumbersome** , requiring significant effort to make it functional and efficient.
- Users find **limited customization** options in MobiWork, hindering efficient integration of forms and inventory tracking.
- Users experience **poor usability** with MobiWork, citing complicated scheduling and invoicing processes that hinder efficiency.

#### What Are Recent G2 Reviews of MobiWork?

**["Mobiwork: A Versatile and User-Friendly Platform for Field Service Management"](https://www.g2.com/survey_responses/mobiwork-review-8303593)**

**Rating:** 5.0/5.0 stars

_— Michelle G._

[Read full review](https://www.g2.com/survey_responses/mobiwork-review-8303593)

**["Intuitive platform with a lot of flexibility."](https://www.g2.com/survey_responses/mobiwork-review-12129747)**

**Rating:** 4.5/5.0 stars

_— David M._

[Read full review](https://www.g2.com/survey_responses/mobiwork-review-12129747)

### [Pidge](https://www.g2.com/products/pidge/reviews)

Pidge is an AI-powered unified logistics platform that enables businesses to simplify, scale, and optimize their delivery operations across 1PL, 2PL, and 3PL networks. Designed to bring intelligence and control to logistics, Pidge helps companies deliver faster, reduce costs, and build complete visibility across their supply chain while ensuring a reliable customer experience. For businesses managing their own fleet (1PL), Pidge provides end-to-end tools for fleet and rider management, including smart order allocation, rider analytics, performance tracking, and proof of delivery. This ensures companies can improve rider productivity, minimize idle time, and maintain consistent service levels, all while offering a branded experience to their customers. When it comes to vendor and courier partner management (2PL), Pidge allows businesses to seamlessly integrate multiple delivery partners on one platform. From automated partner allocation and SLA monitoring to real-time performance tracking, Pidge eliminates the need for manual coordination and gives enterprises greater reliability and scalability in their delivery operations. Businesses can compare partner performance, ensure accountability, and manage a hybrid ecosystem of couriers with ease. For third-party logistics providers (3PL), Pidge delivers the technology to handle complex, high-volume, and multi-partner operations. With AI-driven route optimization, predictive insights, and real-time visibility, Pidge empowers 3PLs to reduce inefficiencies, lower return-to-origin rates, and strengthen SLA adherence. By building interoperable delivery networks, 3PL companies can meet diverse customer demands while remaining competitive in a fast-evolving logistics landscape. What makes Pidge unique is its intelligence layer that unifies the demand side—customers and orders—with the supply side—vendors, riders, and fleets. Its advanced capabilities include AI-powered route optimization to reduce travel time and costs, real-time vehicle tracking to build transparency and trust, and automated order allocation to match capacity with demand. Businesses also benefit from rider analytics, fraud prevention, proof of delivery, and predictive reporting, which ensure logistics operations are not only managed but continuously improved through data-driven insights. Pidge serves a wide range of industries including eCommerce, retail, direct-to-consumer brands, grocery, healthcare, quick commerce, and large enterprise supply chains. Whether it is a small business looking to streamline hyperlocal delivery or a large enterprise managing national operations, Pidge adapts to diverse needs and scales seamlessly with growth. With Pidge, companies experience faster turnarounds, lower operational costs, greater delivery visibility, and reduced return-to-origin rates. Most importantly, businesses can offer customers a reliable and consistent delivery experience that strengthens brand trust and loyalty. In a logistics environment that is fragmented and complex, Pidge brings everything together into a single unified platform. By bridging the gap between 1PL, 2PL, and 3PL logistics while layering AI and automation at every stage, Pidge helps businesses deliver smarter, scale faster, and remain competitive in today’s on-demand economy.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Pidge?

- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)
- **Customer communication:** 9.2/10 (Category avg: 8.8/10)
- **Customer feedback:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Pidge?

- **Seller:** [Pidge](https://www.g2.com/sellers/pidge)
- **Year Founded:** 2019
- **HQ Location:** Gurgaon, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/pidge-technologies/?originalSubdomain=in (89 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Pidge?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **fast delivery times** enabled by smart technology optimizing routes for efficient order fulfillment.
- Users appreciate the **smart mapping features** of Pidge, enabling quicker and more efficient delivery routes.
- Users value the **performance efficiency** of Pidge, enabling faster and smarter delivery routes for riders.
- Users value the **smart route optimization** of Pidge, enabling faster deliveries and improved efficiency.

##### Cons

- Users find the **complex interface** challenging, particularly those with limited technical skills, despite its benefits for businesses.
- Users find Pidge's **complexity** overwhelming, especially those who are not tech-savvy, despite its suitability for other businesses.
- Users find Pidge's **confusing dashboard** challenging, especially if they lack technical expertise, despite its suitability for some businesses.
- Users find Pidge's interface **difficult to navigate** , especially those who aren't very tech-savvy.
- Users find Pidge **not user-friendly** , especially those lacking tech skills due to its cluttered feature dashboard.

#### What Are Recent G2 Reviews of Pidge?

**["Pidge makes deliveries smarter"](https://www.g2.com/survey_responses/pidge-review-11642372)**

**Rating:** 4.5/5.0 stars

_— Gulam R._

[Read full review](https://www.g2.com/survey_responses/pidge-review-11642372)

**["Pidge helped us grow our business exponentially"](https://www.g2.com/survey_responses/pidge-review-8911976)**

**Rating:** 5.0/5.0 stars

_— Verified User in Restaurants_

[Read full review](https://www.g2.com/survey_responses/pidge-review-8911976)

### [Pingdelivery Last Mile Delivery Software](https://www.g2.com/products/pingdelivery-last-mile-delivery-software/reviews)

Scalable full-cycle automation software designed to save time, bring transparency, minimize fraud, cut costs, increase revenue and retention.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Pingdelivery Last Mile Delivery Software?

- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.0/10)

#### Who Is the Company Behind Pingdelivery Last Mile Delivery Software?

- **Seller:** [PingDelivery](https://www.g2.com/sellers/pingdelivery)
- **Year Founded:** 2018
- **HQ Location:** N/A
- **Twitter:** @pingdelivery (1 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10810624 (2 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Pingdelivery Last Mile Delivery Software?

**["The best software for delivery services!"](https://www.g2.com/survey_responses/pingdelivery-last-mile-delivery-software-review-871322)**

**Rating:** 5.0/5.0 stars

_— Verified User in Chemicals_

[Read full review](https://www.g2.com/survey_responses/pingdelivery-last-mile-delivery-software-review-871322)

**["Solving many problems"](https://www.g2.com/survey_responses/pingdelivery-last-mile-delivery-software-review-873132)**

**Rating:** 4.5/5.0 stars

_— Verified User in Biotechnology_

[Read full review](https://www.g2.com/survey_responses/pingdelivery-last-mile-delivery-software-review-873132)

### [RouteStripe](https://www.g2.com/products/routestripe/reviews)

last-mile delivery optimization service

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate RouteStripe?

- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)
- **Customer communication:** 10.0/10 (Category avg: 8.8/10)
- **Customer feedback:** 10.0/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.0/10)

#### Who Is the Company Behind RouteStripe?

- **Seller:** [RouteStripe](https://www.g2.com/sellers/routestripe)
- **HQ Location:** Warsaw, PL
- **LinkedIn® Page:** https://www.linkedin.com/company/routestripe/ (1 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About RouteStripe?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficiency** of RouteStripe, as it streamlines delivery processes and significantly reduces costs.
- Users appreciate the **real-time route optimization** of RouteStripe, making the delivery process organized and efficient.
- Users benefit from **significant cost savings** with RouteStripe, achieving over 25% reduction in transportation expenses.
- Users value the **organization of the delivery process** with RouteStripe, enhancing efficiency and providing real-time updates.
- Users value the **ease of use** of RouteStripe, making the delivery process feel organized and efficient.

#### What Are Recent G2 Reviews of RouteStripe?

**["Organized Deliveries Made Simple and Efficient"](https://www.g2.com/survey_responses/routestripe-review-11999147)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/routestripe-review-11999147)

**["Effortless Route Planning That Saves Time and Cuts Costs"](https://www.g2.com/survey_responses/routestripe-review-11922126)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/routestripe-review-11922126)

### [Speedline](https://www.g2.com/products/speedline/reviews)

A technology partner to thousands of restaurants and franchise companies, SpeedLine provides software solutions that deliver new efficiency and insight. Their specialty is the unique point of sale demands of pizza and delivery chains. Founded in 1990, SpeedLine has a long, successful track record in pizza and delivery point of sale. Today, SpeedLine serves restaurant companies throughout the USA, Canada, Mexico, and select franchises abroad.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Speedline?

- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.0/10)

#### Who Is the Company Behind Speedline?

- **Seller:** [SpeedLine Solutions](https://www.g2.com/sellers/speedline-solutions)
- **Year Founded:** 1990
- **HQ Location:** Abbotsford, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/speedline-solutions-inc--restaurant-point-of-sale (79 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Large

#### What Are Recent G2 Reviews of Speedline?

**["Great system easy to use"](https://www.g2.com/survey_responses/speedline-review-2030881)**

**Rating:** 5.0/5.0 stars

_— Verified User in Food & Beverages_

[Read full review](https://www.g2.com/survey_responses/speedline-review-2030881)

**["SpeedLine Pizza + Delivery POS is amazing"](https://www.g2.com/survey_responses/speedline-review-7907388)**

**Rating:** 5.0/5.0 stars

_— Alex N._

[Read full review](https://www.g2.com/survey_responses/speedline-review-7907388)

### [Spoke Dispatch](https://www.g2.com/products/spoke-dispatch/reviews)

Spoke Dispatch (Formerly Circuit) is a last-mile delivery management platform built for couriers managing multiple routes across a team of drivers. Dispatch replaces the combination of legacy systems, spreadsheets, messaging apps, and phone calls that growing operations typically rely on. The platform brings together route assignment, customer comms, and delivery tracking & documentation into a single system. The capabilities are tailored for expanding delivery companies that want more control of their operations, land bigger contracts, and comply with SLAs. The Spoke Dispatch platform is specifically designed for dispatchers, operations managers, or anyone who coordinates deliveries day-to-day. As stop volumes grow and dispatchers start managing 10–50 drivers, they hit the limits of manual coordination and dated tools, creating a drain on operations: missed deliveries, unresolved disputes, and time spent firefighting issues that better visibility could have prevented. Core capabilities include: Route planning and assignment: Build, optimise, and assign routes to drivers with stop sequencing tailored for volume and geography. Driver mobile app: A dedicated app for drivers to receive or create their own routes, navigate stops, capture proof of delivery, and update dispatch, all usable independently from the desktop platform. Real-time delivery tracking: Monitor driver progress and stop status throughout the day without relying on manual check-ins, with data to hand when you need it. Proof of delivery capture: Set rules for photo and signature confirmation at the point of delivery, with a timestamped record for dispute resolution. Customer notifications: Automated delivery status and ETA updates that reduce inbound enquiries to the dispatch team. Dispatch integrates driver activity, stop data, and customer communication into one view, giving dispatchers the clarity to manage a full day's routes without switching between systems. Over time, courier companies using Dispatch report fewer missed deliveries, faster dispute resolution, and reduced time spent on manual coordination as fleet size and stop volume scale.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Spoke Dispatch?

- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.0/10)

#### Who Is the Company Behind Spoke Dispatch?

- **Seller:** [Spoke](https://www.g2.com/sellers/spoke-8de73705-0fae-4084-953f-419796479cca)
- **Company Website:** https://spoke.com/
- **Year Founded:** 2018
- **HQ Location:** London, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/18776837 (67 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Small, 33% Medium

#### What Do G2 Reviewers Say About Spoke Dispatch?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time tracking** in Spoke Dispatch, enhancing organization and operational efficiency for their teams.
- Users appreciate the **user-friendly design** of Spoke Dispatch, which simplifies route planning and improves team efficiency.
- Users appreciate the **real-time location tracking** of Spoke Dispatch, enhancing organization and efficiency for their teams.
- Users value the **real-time updates** from Spoke Dispatch, which enhance organization and operational efficiency significantly.

##### Cons

- Users desire more **customization options** in Spoke Dispatch, wishing for enhanced flexibility in features.

#### What Are Recent G2 Reviews of Spoke Dispatch?

**["Seriously good routing software. They've legit thought of everything"](https://www.g2.com/survey_responses/spoke-dispatch-review-9195863)**

**Rating:** 5.0/5.0 stars

_— Osamah Q._

[Read full review](https://www.g2.com/survey_responses/spoke-dispatch-review-9195863)

**["One of the best routing software we found so far"](https://www.g2.com/survey_responses/spoke-dispatch-review-9171835)**

**Rating:** 5.0/5.0 stars

_— Yvo B._

[Read full review](https://www.g2.com/survey_responses/spoke-dispatch-review-9171835)

### [Trakop](https://www.g2.com/products/trakop/reviews)

Trakop is a user-friendly delivery management software that helps business owners deliver their products on daily business online. Trakop connects customers and business owners through its amazing platform equipped with artificial intelligence and rich features.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Trakop?

- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Customer communication:** 10.0/10 (Category avg: 8.8/10)
- **Customer feedback:** 9.2/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 1.7/10 (Category avg: 1.0/10)

#### Who Is the Company Behind Trakop?

- **Seller:** [Trakop](https://www.g2.com/sellers/trakop)
- **Year Founded:** 2018
- **HQ Location:** Mohali, IN
- **Twitter:** @trakopglobal (43 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/trakop/ (10 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of Trakop?

**["Trakop solved our day to day chaos of managing and tracking drivers during delivery"](https://www.g2.com/survey_responses/trakop-review-6756820)**

**Rating:** 4.5/5.0 stars

_— Keech r._

[Read full review](https://www.g2.com/survey_responses/trakop-review-6756820)

**["Trakop makes the complete process automated for my daily delivery business."](https://www.g2.com/survey_responses/trakop-review-4934381)**

**Rating:** 5.0/5.0 stars

_— Hansal S._

[Read full review](https://www.g2.com/survey_responses/trakop-review-4934381)

### [X](https://www.g2.com/products/x/reviews)

The #1 Shipping Carrier For High Growth D2C Ecommerce Brands

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate X?

- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)
- **Customer communication:** 6.7/10 (Category avg: 8.8/10)
- **Customer feedback:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind X?

- **Seller:** [ONELIVEX](https://www.g2.com/sellers/onelivex)
- **Year Founded:** 2010
- **HQ Location:** Austin, US
- **LinkedIn® Page:** http://www.linkedin.com/company/music-one-live (59 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of X?

**["Networking platform for social media at no cost"](https://www.g2.com/survey_responses/x-review-9789124)**

**Rating:** 4.5/5.0 stars

_— Ramneet k._

[Read full review](https://www.g2.com/survey_responses/x-review-9789124)

**["I mostly use Wayland now"](https://www.g2.com/survey_responses/x-review-7168236)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/x-review-7168236)

### [Autofleet](https://www.g2.com/products/autofleet/reviews)

Run your fleet with confidence, clarity, and control, even as complexity grows. Autofleet helps you turn operational complexity into steady, predictable execution. By bringing vehicles, drivers, routes, tasks, and workflows into one intelligent operating layer, you gain command of your operation in real time, without adding operational noise. Whether you're managing daily routing, coordinating dynamic fleet activity, or scaling multi-entity operations, Autofleet gives you the clarity and command to run reliably in real-world conditions. Your plans hold up under pressure. Your operation stays steady as volume grows. Exceptions surface early instead of becoming disruptions. By combining advanced AI with practical operational logic, Autofleet helps you maximize utilization, reduce operational noise, and make data-driven decisions, without adding complexity. You’re not reacting to the day. You’re guiding it with confidence. Trusted across five continents, we support sustainable growth and measurable performance improvement at every scale. Through long-term partnership and continuous innovation, Autofleet helps you improve while you operate, delivering calm, predictable execution today and readiness for what’s next. Enterprise and large-fleet operators in mobility, autonomous vehicles, last-mile delivery operations, postal service, rental and car-sharing, and service fleets use Autofleet to create a unified operational layer for all stakeholders, from fleet/ops leadership and dispatch teams to demand-side coordinators and drivers. Autofleet is particularly beneficial for businesses that require dynamic coordination of fleet activities, including routing. Whether managing daily operations or scaling multi-entity fleets, users can leverage Autofleet's capabilities to maintain clarity and command. The software is designed to ensure that operational plans remain resilient under pressure, allowing businesses to adapt quickly to changing conditions while minimizing disruptions. Using advanced AI and integrations to enhance operational logic and decision-making processes. This technology enables users to maximize vehicle utilization and reduce unnecessary operational noise, allowing for a more streamlined approach to fleet management. By providing real-time insights and data-driven recommendations, Autofleet allows users to proactively manage their operations rather than merely reacting to daily challenges. This proactive approach fosters a more controlled and efficient operational environment. Additionally, Aufofleet offers advanced analytics capabilities and a Fleet Planning Simulator that uses the fleet’s actual data to create a digital twin to plan and experiment with operational strategies, including fleet electrification, new market penetration, depot location planning, fleet rightsizing, and more.

**Average Rating:** 4.8/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Autofleet?

- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **How long did it take to go live?:** 8.8/10 (Category avg: 1.0/10)

#### Who Is the Company Behind Autofleet?

- **Seller:** [Autofleet](https://www.g2.com/sellers/autofleet)
- **Company Website:** https://www.autofleet.io/
- **Year Founded:** 2018
- **HQ Location:** Tel Aviv, IL
- **LinkedIn® Page:** https://www.linkedin.com/company/autofleet/ (120 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 56% Medium, 44% Small

#### What Do G2 Reviewers Say About Autofleet?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **real-time tracking** feature on an understandable map, enhancing usability and reliability.
- Users appreciate the **real-time updates** of Autofleet, finding the tracking on an understandable map very cool.
- Users value the **reliability and real-time tracking** of Autofleet, appreciating its fast and tech-savvy interface.
- Users appreciate the **speed** of Autofleet, enjoying real-time tracking on an understandable map.

##### Cons

- Users report experiencing **slow loading** times with Autofleet, impacting their overall efficiency and satisfaction.
- Users find Autofleet to have **slow performance** , experiencing delays that disrupt their workflow occasionally.

#### What Are Recent G2 Reviews of Autofleet?

**["Nimble, Scalable Platform with Powerful Automation and Responsive Support"](https://www.g2.com/survey_responses/autofleet-review-13119234)**

**Rating:** 5.0/5.0 stars

_— Bharath S._

[Read full review](https://www.g2.com/survey_responses/autofleet-review-13119234)

**["Improved Visibility and Accountability for Student Transportation Operations"](https://www.g2.com/survey_responses/autofleet-review-12833306)**

**Rating:** 5.0/5.0 stars

_— Anthony P._

[Read full review](https://www.g2.com/survey_responses/autofleet-review-12833306)

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- [Demand Planning](/categories/demand-planning)
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[Browse Last Mile Delivery Themes](/categories/last-mile-delivery/themes)

 ![Daniel Rivera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel Rivera")
DR

Researched and written by [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera)

Updated October 3, 2024

Last mile delivery software provides features for businesses to manage and streamline deliveries from the warehouse to the customer’s front door. Last mile delivery software performs this task through route optimization, advanced dispatching, customer alerts, proof of delivery, and delivery analytics. With all these features in place, businesses can speed up delivery times as well as stay in constant communication with customers on the status of their deliveries. Last mile delivery software is mostly used by dispatchers and drivers to stay in communication and provide efficient deliveries to customers. While last mile delivery software is similar in many ways to courier software, the main differentiator is that last mile delivery software focuses solely on the delivery process while courier software can focus on back office and other operations involved in receiving and delivering.

Last mile delivery software is often implemented in supply chain and logistics departments at businesses that manage delivery orders on a daily basis. Last mile delivery software is implemented alongside other supply chain and logistics software such as [supply chain planning software](https://www.g2.com/categories/supply-chain-planning).

To qualify for inclusion in the Last Mile Delivery category, a product must:

- Provide tools for route optimization and automatic dispatch
- Provide delivery management tools for customers such as preferred delivery window and package tracking
- Provide tools for logistics companies to manage and track deliveries

Show More

* * *

## How Do You Choose the Right Last Mile Delivery Software?

### What You Should Know About Last Mile Delivery Software

### What is Last Mile Delivery Software?

Last mile delivery software allows businesses to manage deliveries in the last leg of supply chain operations—delivering packages from distribution centers to customers’ doorsteps. This phase of the delivery process is generally the longest and most difficult to manage since it usually involves multiple stops along the way. While the final stage of delivery may be challenging for businesses to navigate, it hasn’t stopped customers from demanding quick and seamless service. Nowadays, consumers expect options like free two-day or, in some cases, same-day delivery. To stay competitive, retailers must find ways to make deliveries more efficient. This is where last mile delivery platforms come into play.

Last mile delivery software provides businesses with all the tools necessary to complete deliveries while minimizing costs. This tool includes route planning to optimize couriers’ routes and automatic dispatching for reduced service time and labor costs. It also offers functionalities such as package tracking and selecting ideal delivery times to prioritize customer needs and offer them insight into the location of their packages. It is more important than ever for businesses to provide real-time visibility into operations due to social media becoming an outlet for customers to air grievances, which can harm a company’s reputation and turn away new customers looking for peer recommendations. Finally, last mile logistics tools can allow for contactless delivery, where proof of delivery is sent to customers through a photo of the product after it is dropped off.

### What are the Common Features of Last Mile Delivery Software?

All features that come prepackaged in a last mile delivery system aim to decrease costs, optimize labor, and shorten delivery times. The higher customer expectations are, the more efficient a retailer needs to be in completing deliveries. The below features of last mile logistics tools help accomplish this.

**Route planning:** This feature eliminates the time-consuming process of manually planning travel and instead uses machine learning to find efficient routes that minimize gas usage, distance traveled, and estimated time of arrival  (ETA) for deliveries. This helps to reduce labor and fuel expenditures.

**Automatic dispatching:** Last mile delivery software allows new orders to be instantly added to the ideal driver’s queue based on the route their other packages will be traveling. This feature ensures efficient distribution of labor and shorter wait times for customers to receive their orders.

**Smart tracking and delivery windows:** These features track customers’  packages and allow them to select an ideal time for the item to arrive. Real-time visibility into delivery is vital for logistics companies because unsatisfied customers sometimes write scathing reviews on social media, which can repel prospective customers looking for peer recommendations. Delivery windows also give more power to the customer.

**Proof of delivery:** Last mile logistics tools facilitate contactless delivery that confirms proof of drop off with a photo. This feature protects companies against unfounded customer complaints while conveniently notifying recipients of their package’s arrival.

**Performance metrics:** The ability to track metrics such as on-time delivery, service rates, and distance traveled are central to this software. One can also segment the data based on the time of the week, individual drivers, or teams to assess performance based on different dimensions.

**Customer feedback:** Customer reviews allow businesses to assess driver performance and gauge consumer satisfaction. Last mile delivery software allows customers to rate their service on an e-commerce platform. This functionality helps retailers improve operations and provide constructive feedback to workers.

**Mobile and external integration:** Drivers can manage their deliveries via mobile integrations while on the road. In addition, customers are able to track their deliveries and leave feedback in mobile apps. Some last mile delivery software may even integrate with transportation management systems or ERP tools.

### What are the Benefits of Last Mile Delivery Software?

**Faster delivery time:** Route planning and automatic dispatch allow couriers to quickly add a package to their route while optimizing their travel to speed up ETAs. When a parcel is delivered quicker, this means happier customers, brand loyalty, and a strong corporate reputation. 

**Better customer experience:** Tangential to delivery times is improved customer satisfaction. When packages arrive quickly and when promised, customers feel satisfied and are more likely to convert to repeat purchasers. In addition, allowing customers to select package arrival windows gives them power and control over a process that can be frustrating without proper visibility. Centering the customer in the last mile delivery process means better customer service. 

**Improved delivery operations and lower costs:** Machine learning, automation, and fleet analytics used in last mile delivery software also smooth out operations by queuing up orders, dispatching workers, and reducing fuel usage through route optimization. Because more efficient and less expensive operations are the ultimate goal of any strategic supply chain, last mile logistics platforms are vital for any business that uses e-commerce and ships goods to consumers’ houses.

### Who Uses Last Mile Delivery Software?

Last mile delivery solutions are generally used by any company that sells and delivers products to a customer’s doorstep. Since many brick-and-mortar stores have online shopping platforms, this software can be used by virtually any business that sells a physical product or delivers food and beverages.

**Food and beverage delivery businesses** : An increasing number of grocery stores and restaurants are offering on-demand delivery of food and beverages. For food that qualifies as perishable goods, they must be delivered as quickly as possible. Last mile delivery software helps make food deliveries more efficient through automatic group dispatching. This allows businesses to quickly group deliveries together by location, so drivers are able to cover multiple deliveries in one location. In addition, last mile logistics software keeps customers informed about when their order is arriving by providing a tracking feature as well as notifications of any delays or food adjustments.

**E-commerce businesses** : Retailers that sell goods online can take advantage of all of the features that last mile delivery software has to offer. Nowadays, e-commerce businesses are expected to deliver goods promptly to prevent customers from moving to competitors that have fast delivery times. This software helps businesses by offering features for faster route planning, fleet management, and prioritized schedules for deliveries that need to be delivered quickly. From the customer side, they appreciate features such as live driver tracking, ETAs on package arrival, and driver communication options. 

**Pharmaceuticals:** Companies that ship pharmaceuticals to customer doorsteps must have highly efficient supply chains that comply with legal regulations surrounding the transportation of controlled substances and protected patient information. Last mile delivery tools help consumers plan for when their medications arrive so as to prevent theft, and the software also provides vendors visibility into the final leg of transporting sensitive goods.

#### Software Related to Last Mile Delivery Software

Related solutions that can be used together with last mile delivery software include:

[Fleet tracking software](https://www.g2.com/categories/fleet-tracking) **:** This software uses GPS technology to monitor activity, vehicles, and drivers while en route. Fleet track systems collect real-time data on driver performance and update ETAs for packages, much like last mile delivery tools. A key difference is this tool enables in-app communication between drivers and managers, whereas last mile tracking solutions include customers in the interaction with drivers. Fleet tracking is also mainly suited to assess driver performance and analyze operation costs.

[Fleet management software](https://www.g2.com/categories/fleet-management) **:** Route planning, dispatching, cost analysis, and vehicle or driver tracking are core features of fleet management tools, which makes them similar to last mile logistics systems. However, fleet management isn’t limited to the last mile of parcel delivery and can be used more generally for the transportation of goods in company vehicles.

### Challenges with Last Mile Delivery Software

Automation in the supply chain helps a business's bottom line, but that does not mean integrating software into operations is a pain-free process. Change management is sometimes necessary to ensure culture shifts toward industrialization, and getting company-wide buy-in to a tool is crucial to achieving ROI.

Last mile delivery software has the following challenges.

**Shifting cultures toward automation:** The supply chain is one of the industries most notorious for resisting progress. Despite the enormous benefit supply chains gain from automation, innovation usually happens through select forward-thinking companies or operations becoming so inefficient that there is no other option. With many companies falling into the latter category, integrating last mile logistics systems requires growing pains and change management.

**Requires total buy-in and training:** An extension of culture shifts toward innovation is the need for cross-company buy-in to ensure a business can attain ROI with its new last mile delivery software. Multiple stakeholders use this software, such as couriers and warehouse managers, so there must be ample training to ensure the product is used correctly to increase efficiency, cut costs, shorten ETAs, and make customers happy. Without swift and total acceptance of the product and willingness to master using it, a company may not receive the full benefits of software that manages the last mile logistics process.

**Insufficient customer engagement:** Not all last mile delivery tools are created equal when it comes to engaging customers. Although certain platforms have fully built-out chat, survey, and customer notification features, not all do. Thus, it’s crucial to invest in software that has robust customer service features to ensure a business gets the maximum ROI for automating the final leg of the logistics process.

### How to Buy Last Mile Delivery Software

#### Requirements Gathering (RFI/RFP) for Last Mile Delivery Software

The first step of the purchasing process is aligning with internal teams on the most important components they need from the last mile delivery system. Once the key requirements are identified, long and shortlists are created to select the best software for one’s company.

#### Compare Last Mile Delivery Software Products

**Create a long list**

User experience and user-friendliness are important criteria to consider when forming a long list. Also, not all delivery management tools have robust customer engagement features, so note which products have built-out surveys, feedback systems, and live chatting with customers. Perhaps the most crucial thing to look for with a long list is the ease of integration with one’s existing tech stack. 

**Create a short list**

A shortlist can be created based on more unique criteria, such as the industry for which a product is designed. For example, some software is specifically designed for pharmaceutical delivery that takes into account additional regulatory requirements surrounding patient privacy and the distribution of controlled substances. 

**Conduct demos**

The next step is to have last mile delivery software vendors demonstrate the products on the shortlist to buyers. Buyers must have questions ready to check that the product meets core business requirements. 

#### Selection of Last Mile Delivery Software

**Choose a selection team**

The selection team should include C-suite leadership from management, finance, logistics, and IT. CEOs offer direction to ensure the product makes sense with the company’s vision, CFOs can speak to the financial feasibility of the software’s implementation, logistics leaders can ask pointed questions about the tool’s functioning in day-to-day operations, and IT ensures it neatly fits with existing tech stacks.

**Negotiation**

Buyers must make sure to get an array of quotes that delineate how much the contract will cost and for how long it lasts. It is important to know that a vendor will bring its best salespeople to get the largest possible quote for their company, so buyers must be prepared to walk away if the contract does not meet your expectations.

**Final decision**

Logistics executives should be the final decision makers since they understand the nuances of last mile delivery and know in detail the unmet needs surrounding supply chain management. However, IT leaders must act as a check during the process to verify that the software can integrate into existing tech stacks.