Best IT Documentation Software - Page 3

How Many IT Documentation Software Products Does G2 Track?

Total Products under this Category: 48

Category Stats (Nov 2026)

  • Average Rating: 4.55/5 (↓0.02 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Nuclino (+0.28%) - Among all products in this category, Nuclino recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank IT Documentation Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 13,200+ Authentic Reviews
  • 48+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for IT Documentation Software

G2 Grid® for IT Documentation Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, Confluence, IT Glue, Hudu, and M-Files.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-documentation/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=confluence&focus%5B%5D=it-glue&focus%5B%5D=hudu&focus%5B%5D=m-files)

Liongard

Liongard delivers the system of authority for modern IT operations by creating a trusted layer of asset intelligence across the entire technology stack. The platform continuously discovers and analyzes assets, configurations, and identities, providing the reliable data foundation needed to power automation, strengthen cybersecurity, and enable AI-driven operations. IT teams and managed service providers rely on Liongard to reduce operational friction, improve visibility, and build resilient, scalable environments.

Average Rating: 4.6/5.0

Total Reviews: 59

Who Is the Company Behind Liongard?

  • Seller: Liongard
  • Year Founded: 2015
  • HQ Location: Houston, Texas
  • LinkedIn® Page: www.linkedin.com
    85 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 64% Small, 36% Medium

What Do G2 Reviewers Say About Liongard?

AI-generated summary from verified user reviews

Pros
  • Users value Liongard for its real-time visibility and automation, enhancing security and compliance in IT management.
  • Users highlight the excellent customer support provided by Liongard, making onboarding and troubleshooting seamless and efficient.
  • Users value the easy integrations of Liongard, enabling seamless connections and automated documentation across client environments.
  • Users praise Liongard for its reliability in providing consistent visibility and proactive change management across systems.
  • Users value the seamless team collaboration in Liongard, facilitating easy integration and streamlined reporting across client systems.
Cons
  • Users find the complex setup of Liongard time-consuming, requiring significant technical expertise to fully utilize the system.
  • Users face a difficult learning curve with Liongard, requiring significant time for configuration and user adoption.
  • Users find the reporting output lacking, making client deliveries challenging due to poor readability and customization complexity.
  • Users find the reporting output complex and not visually appealing, making client delivery challenging.
  • Users experience a difficult setup with Liongard, requiring significant time and technical resources for successful implementation.

What Are Recent G2 Reviews of Liongard?

What Are G2 Users Discussing About Liongard?

LocalDMS

LocalDMS (localdms.com) is free, secure, browser-based document management software and electronic document management system (EDMS) that deploys 100% on-premises on your local Windows network in under 5 minutes. It delivers enterprise-grade version control, full-text search, immutable audit trails, approval workflows, and role-based access control—with a free-forever Community Edition for up to 10 users and affordable perpetual licenses that let you pay once and own the software forever. Free Document Management for Small Teams. Enterprise Power for Everyone. LocalDMS solves the everyday chaos of shared drives, email attachments, outdated SOPs, and uncontrolled document versions. Teams in manufacturing, engineering, professional services, legal, healthcare, government, and quality-driven organizations gain a centralized, searchable repository where every file stays secure, current, and fully audited—whether users work on-site or remotely on the corporate network. Unlike expensive subscription DMS platforms that charge per user every month, LocalDMS prioritizes data sovereignty and low total cost of ownership. Your documents never leave your servers in the on-premises model. There is no internet dependency for core operations, no forced cloud migration, and no recurring licensing fees required. Core Features of LocalDMS Document Management Software LocalDMS includes the essential capabilities organizations expect from a professional EDMS: Instant full-text search — Query document content, metadata, and filenames across the entire repository in seconds. Automated version control — Every revision is tracked automatically. Retrieve any prior version at any time and eliminate messy “final_v3_revised” naming conventions. Immutable audit trails — Every user action is permanently logged in compliance-ready, tamper-proof records that support ISO 9001, quality audits, and regulatory requirements. Live browser previews — View documents directly in Chrome, Edge, or Safari without forcing downloads or creating uncontrolled local copies. Granular access control — Set exact permissions by role, workspace, folder, or individual user. Integrate with Active Directory and LDAP so teams log in with existing Windows credentials. Rapid approvals and workflows — Assign tasks, collect comments, and obtain electronic sign-offs inside the system. Remove email bottlenecks and create a clear, auditable approval chain. Hybrid flexibility — Run fully on-premises on your own Windows servers or choose a managed SaaS option when preferred. The architecture is deliberately lightweight. A one-click installer bundles the database components—no separate SQL Server setup required. The system detects network paths automatically, maps existing folder structures and security groups, and becomes available to users through any modern browser. Mobile devices on corporate Wi-Fi work immediately. Built-in backup scheduling and self-healing services keep operations simple. On-Premises EDMS That Installs Faster Than a Coffee Break Most enterprise document management systems require weeks or months of IT projects, custom configuration, and ongoing consultants. LocalDMS is designed for speed and self-sufficiency: Installs on a Windows desktop or server you already own in under 5 minutes. No complex network changes or external database licenses. Zero-client design—no desktop software to push or maintain on user machines. Full data control: documents stay on infrastructure you own and manage. This on-premises model is especially valuable for regulated or security-conscious environments where cloud data residency, long-term retention of quality records, or air-gapped networks matter. Quality records that must be retained for 10–30 years remain under your control regardless of vendor status. A hosted SaaS option is also available for teams that prefer zero infrastructure management, automatic updates, and access from any location. Pricing Built for Real Businesses LocalDMS uses transparent, perpetual licensing for on-premises deployments: EditionUsersPriceCommunity EditionUp to 10Free foreverProfessionalUp to 20$750BusinessUp to 50$3,000CorporateUp to 250$5,000Enterprise250+Contact us All on-premises licenses are perpetual—you pay once and own the software forever. There are no mandatory annual renewal fees or per-user monthly charges. An optional 10% annual maintenance plan provides access to the latest updates if you choose it. The free Community Edition is fully functional with the same core features (version control, search, audit trails, workflows, and access control) and requires no credit card. Ideal for Manufacturing Document Control and ISO 9001 Compliance Manufacturing operations depend on controlled documents. Outdated SOPs, missing quality records, or uncontrolled engineering changes lead directly to nonconformances, scrap, customer complaints, and audit findings. Studies indicate that a large percentage of manufacturing quality failures trace back to document or process control deficiencies. LocalDMS directly supports ISO 9001 clause 7.5 requirements for documented information: Version identification, review, and approval before issue Availability of current approved documents at the point of use Protection from unauthorized change Controlled distribution, access, retention, and disposition of obsolete versions Manufacturers use LocalDMS to manage: Standard Operating Procedures (SOPs) and work instructions Engineering specifications and control plans Test and inspection records, Device History Records (DHR), and Device Master Records (DMR) Safety Data Sheets (SDS) Process flow diagrams, product specifications, and change control records Training records and nonconformance reports When an SOP is revised and approved, the new version becomes the only current document visible to production staff. Prior versions remain in history for reference but are clearly marked obsolete—eliminating the classic problem of outdated paper binders or shared-drive copies. Engineering change requests, impact assessments, and coordinated document updates stay fully traceable. Quality records remain searchable by product, batch, date, or process for customer audits and regulatory inspections. Why Organizations Choose LocalDMS Over SharePoint and Traditional DMS Platforms SharePoint and general-purpose collaboration tools often lack enforced version control, immutable audit trails, and built-in approval workflows without extensive customization. Traditional enterprise EDMS platforms frequently carry high annual subscription costs and complex implementations. LocalDMS focuses on the document-control essentials that regulated and quality-driven teams actually need, delivered at a fraction of the cost and with dramatically faster deployment. It is particularly well-suited for engineering, manufacturing, consulting, legal, government, healthcare, and professional services organizations that require genuine control over their documents without perpetual SaaS fees. Get Started with Free Document Management Software Today Download the LocalDMS Community Edition—free forever for up to 10 users, no credit card, no time limit, and no feature restrictions on core EDMS capabilities. Larger teams can upgrade to a perpetual professional or business license starting at $750 and own the software outright. Visit localdms.com to request early access to the free edition, explore the full feature list, compare on-premises and SaaS options, or schedule a demonstration. Take control of your documents with secure, searchable, compliance-ready document management that installs in minutes and stays under your control.

Who Is the Company Behind LocalDMS?

MSP Outpost

MSP Outpost is a free resource for MSP owners and their teams: templates, an MSP tools directory, articles, calculators, answers and a free MSP SOP template.

Who Is the Company Behind MSP Outpost?

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Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

NavNotes

A browser extension to streamline the collection of important website information (requirements, bugs, technical info) about your website in one place and make it just as easy to access, update & share. As you navigate from page to page, the associated project information you and your team saved is displayed. For each entry created, you can give it a status, assign it out, pin and highlight its location on the screen, upload related documents, associate external URLs and more.

Who Is the Company Behind NavNotes?

NetworkSketch

NetworkSketch is network diagram and documentation software for network engineers, IT teams and MSPs. It runs in the browser with nothing to install. Devices carry real fields: hostname, management IP, model, serial number, MAC address and location. Cables are links with ports at each end, a media type (copper, single-mode or multi-mode fiber, DAC, wireless, WAN), speed and VLANs. Cables are color-coded by media type, and the Media Type Key fills itself in. Buildings, rooms, racks, zones and VLANs are areas that hold their devices and carry subnets. A network check flags duplicate IP addresses (IPv4 and IPv6, across pages), addresses outside their subnet, interfaces used by two cables and bad MAC addresses. One click auto-arranges the page. The PDF export includes an engineering title block, device inventory, cabling schedule, VLAN/subnet table, change log and a “verified against the network” stamp, which makes it suitable for as-built handovers and PCI DSS or SOC 2 evidence. Devices can be imported from a spreadsheet or SolarWinds Orion. Diagrams are never uploaded: they are saved as plain, documented files on your own computer. Templates cover campus and branch offices, SD-WAN, voice, MSP client sites, PCI cardholder data segments, data center rack rows and a CCNA lab. A subscription also includes CallSketch for call flow and IVR diagrams.

Who Is the Company Behind NetworkSketch?

Nodl

Who Is the Company Behind Nodl?

Octri

Octri (octri.dev) is a platform for teams building API developer experiences from an OpenAPI specification. Import an OpenAPI 3.0 or 3.1 document by upload, URL, or a connected GitHub repository; Swagger 2.0 is converted on import. Octri uses the same specification to build a hosted documentation site, client SDKs, and an MCP server, so API changes can flow through the developer-facing tools together. The documentation site includes generated API reference pages, guides, and a playground for trying endpoints. Teams can customize content and use their own domain. SDK generation supports TypeScript, Python, Go, Rust, Ruby, PHP, Dart, Swift, Java, and Kotlin. Octri can publish generated packages to supported registries, including npm, PyPI, Maven Central, crates.io, RubyGems, Packagist, and pub.dev. Each plan, including Free, includes publishing. For AI agents, Octri exposes documentation as context and API endpoints as callable tools through an MCP server. The @octri/mcp package is available on npm and listed in the official MCP Registry as dev.octri/mcp. API credentials for the package can be supplied through environment variables using bearer or OAuth access tokens, API-key headers, or HTTP Basic credentials. It does not provide a full OAuth authorization flow. Octri also provides monitoring for APIs and optional error reporting from generated SDKs. SDK error reporting ships switched off. A developer using an SDK turns it on with a setting; nothing is sent before that choice. When enabled, reports help API owners identify failing operations with error details and SDK release context. Octri is designed for API teams that want documentation, language-specific SDKs, agent access, and monitoring managed from one specification instead of separate generation pipelines. The Free plan supports 50 endpoints and one SDK language; paid plans expand endpoint and language limits.

Who Is the Company Behind Octri?

  • Seller: Octri
  • Year Founded: 2026
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

PingCode Wiki

PingCode Knowledge Base is a centralized and collaborative workspace designed to help teams organize, share, and scale their collective knowledge. Unlike traditional documentation tools, PingCode Knowledge Base is purpose-built for agile teams, offering structured content management and seamless integration across your product development workflows. From sprint retrospectives to onboarding guides, capture and access critical information in one place. With intelligent search, customizable templates, and powerful permissions, teams can stay aligned, informed, and productive—every step of the way.

Who Is the Company Behind PingCode Wiki?

ProProfs Knowledge Base Software

ProProfs Knowledge Base is built to run your customer help center and internal knowledge base in one place, powered by AI to help organizations create, manage, and deliver help content for both audiences without switching tools. Teams use it to build public help centers, internal wikis, product documentation, SOPs, and onboarding resources, all from one workspace, reducing support tickets and centralizing company knowledge along the way. Popular use cases: Customer help centers and self-service portals Internal wikis and company knowledge hubs Product documentation and user manuals SOPs and process documentation Employee onboarding and training material AI Knowledge Brain: the engine behind the platform The AI Knowledge Brain learns continuously from your existing articles, FAQs, documentation, and videos, keeping answers accurate as your content grows. It powers: AI Writer: drafts full articles from a topic or brief, and refines or simplifies existing content AI Search Assistant: gives a direct, synthesized answer instead of a list of links AI Article Suggestions: reads natural language queries and surfaces the most relevant content AI Translation: translates articles into multiple languages while preserving tone and formatting AI Insights & Reports: flags failed searches, broken links, and knowledge gaps AI SEO Optimization: generates optimized titles and meta descriptions automatically AI Style Guides: keeps brand tone and terminology consistent across every writer AI Guide Creator: converts screen recordings into annotated step-by-step guides Everything else you'd expect from a modern knowledge base: WYSIWYG editor with professionally designed templates Branding and customization (colors, fonts, custom CSS/HTML, custom domains) Roles and permissions, workflows, and conditional content Version control and revision history Ticket forms, deflection, and help widgets SSO/SAML support and multilingual content Detailed reporting and analytics Whether the goal is cutting support volume, keeping internal knowledge from scattering across tools, or building a help center customers actually want to use, ProProfs Knowledge Base brings it all together in one platform.

Average Rating: 4.6/5.0

Total Reviews: 31

Who Is the Company Behind ProProfs Knowledge Base Software?

  • Seller: ProProfs
  • Year Founded: 2009
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    213 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 48% Small

What Are Recent G2 Reviews of ProProfs Knowledge Base Software?

What Are G2 Users Discussing About ProProfs Knowledge Base Software?

Quartz Studio

Quartz Studio is a local-first Windows application designed to help teams create clear visual documentation from real workflows. It helps IT support, helpdesk, QA, operations, training, and technical documentation teams capture step-by-step procedures, support reports, incident evidence, onboarding guides, and internal process documentation faster. With Quartz Studio, users can start a manual or click-based capture session, collect screenshots while working, and then organize each step in a structured editor. Every captured step can include a title, description, annotations, blur zones, and OCR text extracted locally using Windows OCR. This makes it easier to turn complex software workflows, troubleshooting actions, or support interventions into clean, professional documentation. Quartz Studio is built with privacy and control in mind. Capture sessions require explicit consent, click-based capture only listens during the active session, and no keyboard input is captured. Screenshots, OCR text, and generated documents stay on the user’s local machine inside the selected workspace, with no cloud upload required. Before exporting, users can review their documentation, protect sensitive areas with blur tools, select confidentiality templates, and preview the final result. Documents can be exported to HTML, PDF, or DOCX, with branding options such as logo, watermark, copyright, and confidentiality notes. Quartz Studio is especially useful for teams that need repeatable procedures, internal knowledge base content, training material, QA evidence, customer support documentation, or incident reports without relying on a cloud-based documentation platform. Available on the Microsoft Store, Quartz Studio is offered as a one-time purchase with a lifetime license, making it a practical alternative for teams and independent professionals who want a focused desktop documentation tool without a recurring subscription.

Who Is the Company Behind Quartz Studio?

Supacodes

SupaCodes a simple SaaS tool that can automate the documentation process for dev teams in startups or agencies. Documentation takes time and it's a waste of time in most cases. Keeping them up-to-date is another great hassle. And then, it becomes a difficult situation when the new hire finds a huge undocumented codebase. Supacodes solves them all in just a few minutes.

Who Is the Company Behind Supacodes?

Thally

Thally is the product knowledge layer for software teams. When a pull request merges, Thally works out exactly what changed, traces the impact across docs, websites, and help centers, and opens evidence-backed pull requests for the team to review. It is a complete, AI-native docs platform with Git-based content, deploy previews, search, analytics, custom domains, self-hosting, and a remote MCP server. The open-source engine behind Thally Cloud is MIT licensed.

Who Is the Company Behind Thally?

Varaxon Scan Hub

Varaxon Scan Hub turns vulnerability scan results into clear, branded reports your clients can act on. Upload an export from Nessus/Tenable, Greenbone/OpenVAS, Qualys, Rapid7, Nuclei, Burp or Microsoft Defender, a TLS audit, or another network, host or web vulnerability scanner's CSV, XML or JSON export that lists findings by host, IP or URL. Or connect Microsoft Defender Vulnerability Management or ConnectSecure and pull findings on a schedule. Varaxon ranks every finding by real-world exploitation using CISA KEV and EPSS, explains what matters in plain English, and writes a client-ready PDF report with your logo. Key features: - Risk ranking with CISA KEV and EPSS - White-label PDF reports with your branding - Defender Vulnerability Management and ConnectSecure connections - HaloPSA and ConnectWise PSA tickets, created after you review them - Upload API for automated uploads - Free pre-flight check that shows what Varaxon can read before you spend anything - Team seats, MFA and an activity log - Full data export Built for MSPs, MSSPs and security consultants who report on vulnerabilities for many clients.

Who Is the Company Behind Varaxon Scan Hub?

Adam Crivello
AC
Researched and written by Adam Crivello
Updated March 18, 2025