Best Incident Management Software - Page 13

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 226

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,000+ Authentic Reviews
  • 226+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, PagerDuty, Rootly, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=rootly&focus%5B%5D=new-relic)

RevDeBug Standalone Recorder

Meet RevDeBug – the revolutionary local and remote reverse debugging software for companies of all sizes and shapes! Release your software lightning fast, no bug can stop you now! RevDeBug allows you to inspect past state and performance profile of your applications, even directly from production environments! This is achieved with exquisite features. Get a free RevDebug for Developers Edition. No strings attached!

Who Is the Company Behind RevDeBug Standalone Recorder?

  • Seller: RevDeBug
  • Year Founded: 2018
  • HQ Location: Bydgoszcz, PL
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

RiskTeq

At RiskTeq, we are passionate about safety. We're also passionate about software. Our thoughtful uniting of these two passions has resulted in a safety and risk management framework that delivers simplicity in a complex environment to embed your risk management culture in your organisation.

Who Is the Company Behind RiskTeq?

  • Seller: Riskteq
  • Year Founded: 2011
  • HQ Location: Battery Point, AU
  • Twitter: @RiskTeq
    5 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Runframe

Runframe is the modern incident management and on-call scheduling platform for engineering teams. Declare incidents, assign responders, set severity, and track every status change in real time. Build on-call rotations with primary and backup coverage, automatic escalation policies, and coverage gap detection. Run structured post-incident reviews with auto-generated timelines. Track MTTR, MTTA, incident volume trends, and on-call burnout scores. Deep integrations with Slack, Jira, Google Meet, Datadog, Sentry, Prometheus, etc. Built for teams of 10-200 who need reliable incident response without enterprise complexity.

Who Is the Company Behind Runframe?

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Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

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Safesite

Proven to reduce incidents by up to 57%, Safesite is an award-winning safety management solution trusted by over 18,000 companies of all sizes and industries. Safesite’s intuitive, easy-to-use platform is used daily by safety pros and teams to complete safety actions in the field, ensure compliance, improve safety engagement, and drive down incident rates. Members can access the platform on any device and streamline safety management processes, saving up to 8 hours per week per employee. And with the highest number of free features on the market, including a custom inspection builder, hazard management, incident reporting, and an advanced safety scorecard, Safesite reduces safety-related expenses by up to 20% annually.

Average Rating: 4.5/5.0

Total Reviews: 6

How Do G2 Users Rate Safesite?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Safesite?

  • Seller: Safesite
  • Year Founded: 2012
  • HQ Location: San Francisco, US
  • Twitter: @safesitetech
    1,127 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Safesite?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient task management of Safesite, enhancing safety compliance in fast-paced construction environments.
  • Users appreciate the ease of use of Safesite, finding it simple and user-friendly for onsite workers.
  • Users praise the simplicity and user-friendliness of Safesite, making it easy for all workers to adapt quickly.
  • Users value the intuitive interface of Safesite, making it easy for everyone to use and adapt quickly.
  • Users value the efficient issue management in Safesite, streamlining safety tasks and ensuring regulatory compliance.
Cons
  • Users face connectivity issues in remote areas, despite there being no apparent network problems.
  • Users find the subscription to Safesite to be expensive, particularly for larger organizations.
  • Users experience integration issues with Safesite, impacting connectivity and functionality across different systems.
  • Users find the high subscription cost concerning, especially when combined with occasional integration issues.

What Are Recent G2 Reviews of Safesite?

Safety PAL

Safety PAL key features work together, creating an effective system for managing your Health, Safety, Environment and Quality (HSEQ).

Who Is the Company Behind Safety PAL?

  • Seller: Safety PAL
  • Year Founded: 2015
  • HQ Location: Newark, GB
  • Twitter: @YourSafetyPAL
    1,986 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Safety Platform

CENTEGIX is the leader in Every Moment Safety™, helping organizations create safer, more connected environments through intelligent safety and communication technology. Trusted by thousands of schools, healthcare facilities, government agencies, and commercial organizations nationwide, the CENTEGIX Safety Platform unifies emergency response, everyday safety operations, communication, and situational awareness into one connected ecosystem. From routine moments to critical events, CENTEGIX empowers organizations to respond faster, communicate clearly, and support the people they serve with confidence. K-12 Education | Government | Healthcare | Commercial Emergency Management | Panic Buttons | Dynamic Maps | Visitor Management Dismissal Automation"

Who Is the Company Behind Safety Platform?

  • Seller: CENTEGIX
  • Year Founded: 2018
  • HQ Location: Atlanta, Georgia, United States
  • LinkedIn® Page: www.linkedin.com
    307 employees on LinkedIn®

Sedai

Sedai goes beyond recommendations. Our platform takes action to autonomously manage and optimize your cloud resources, without manual intervention. It analyzes your production environment to find cost and reliability optimization opportunities in real time — learning from behavior patterns and adapting to new releases. Under the hood, Sedai uses deep reinforcement learning to predict the impact of potential optimizations, enabling the platform to take these actions safely. Sedai's unique approach makes it the only way way to manage and optimize the cloud at scale. Unlike conventional automation, Sedai doesn't follow fixed rules and scripts. Instead, it acts like an experienced SRE: incrementally adjusting the configuration of your resources until the exact point where performance or availability would be impacted. The result? Sedai has executed more than 25 million autonomous actions in production — with 0 incidents. Ready to save 30–50% on your cloud costs? Visit sedai.io to speak with our cloud optimization experts.

Average Rating: 4.5/5.0

Total Reviews: 4

How Do G2 Users Rate Sedai?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)

Who Is the Company Behind Sedai?

  • Seller: Sedai
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Pleasanton, California, United States
  • Twitter: @sedai_io
  • LinkedIn® Page: www.linkedin.com
    156 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Sedai?

What Are G2 Users Discussing About Sedai?

SendQuick Cloud

sendQuick onCloud is a systems availability monitoring and notification management platform for the cloud. It works with public cloud services to monitor systems, applications, services, and networks and flags up issues to your staff on duty. sendQuick onCloud integrates seamlessly with your IT monitoring services within major public cloud platforms. You can configure our services to meet your business needs. In return, we track system performance, latency, and availability metrics for you. We make monitoring easy and convenient, just the way you need it. In the event of system issues, sendQuick onCloud receives strings of information from the public cloud platforms and breaks down this information into parameters. Users are able to click on the desired parameter as the condition and set it as a threshold to trigger the alerts. We provide instant notifications right into your devices, exactly in the format that you prefer.

Who Is the Company Behind SendQuick Cloud?

Servicely

Servicely is the AI-native service management platform where AI agents do the work, a complete ITSM and Enterprise Service Management (ESM) platform that combines the system of record and the system of action in one product. Legacy service management platforms log tickets, route queues and manage work. Servicely resolves it. AI agents embedded across the platform classify and triage requests, summarise incidents, retrieve knowledge, recommend resolutions, trigger workflows, update records and complete fulfilment inside governed, auditable enterprise workflows with humans in the loop where you want them. The result: faster resolution, less manual admin, lower cost of service delivery, and a platform you configure without armies of consultants. Full-function ITSM ITIL-aligned Incident, Problem, Change, Request, Knowledge, Service Catalogue, CMDB and SLA management production-ready out of the box, extended without code. Enterprise Service Management on one platform Run every service team on the same platform and data model: IT Service Management (ITSM), IT Asset Management (ITAM), HR Service Delivery, Customer Service Management (CSM), Project Portfolio Management (PPM), Security Operations, Risk Management, and Vendor & Contract Management. AI agents that do the work Always-on AI agents deliver self-service to employees and customers, resolve or triage requests autonomously, and proactively identify and act on problems cutting ticket volume and operational cost, not just deflecting questions. Generative AI in every workflow An AI copilot for every service agent: summarise tickets, draft responses, generate knowledge articles and surface next-best actions, grounded in your own data with Retrieval Augmented Generation for accuracy. Orchestration & automation Automate actions inside the platform and across integrated systems. Eliminate swivel-chairing and low-value work, and build complex multi-system automation without scripting. No-code / low-code/ vibe-code configuration Fully configurable from a field change to a custom application. Workflow builder, forms, business rules and app builder let service teams ship changes in days, not quarters. Unified self-service portal One portal for every enterprise service. Employees and customers log requests, resolve incidents and find answers with AI agents resolving the majority before they ever reach a queue. Enterprise-grade integrations & governance Native integrations plus REST API to your key business applications, with AI actions running across them. Single-tenant architecture, role-based access, full audit trails and governed AI controls for enterprise assurance. Servicely is trusted by enterprise organisations across APACV. UK/EU and North America to replace legacy ITSM tools with AI-native service management delivering enterprise capability without the legacy cost and complexity.

Who Is the Company Behind Servicely?

ServiceNetwork

ServiceNetwork™ helps unify and simplify contract service for both Service Providers and Authorizers. The solution helps OEMs, Insurers, Third Party Authorizers (TPA), and PaaS companies to refer their customers to one of thousands of walk-in independent and franchise retail repair providers (Service Providers) or other services in a managed service network.

Average Rating: 4.5/5.0

Total Reviews: 3

Who Is the Company Behind ServiceNetwork?

  • Seller: ServiceCentral
  • Year Founded: 1991
  • HQ Location: Atlanta, GA
  • Twitter: @ServiceCentral
    83 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of ServiceNetwork?

Signal9

Before the incident, there are alerts. Signal9 is a Signal Operations platform that helps teams manage alerts, on-call response, and operational automation in one place. Ingest alerts from your existing monitoring tools, coordinate response through integrated escalation and on-call workflows, and automate repetitive operational tasks using backtesting, shadow mode, and AI-driven recommendations.

Who Is the Company Behind Signal9?

Sinexo

Sinexo is claims management software that centralizes insurance claim lifecycles from declaration to archival. It consolidates case details, participant information, communication timelines, documentation, and financial tracking into one interface. The software adapts to organizational workflows, terminology, and processes. Its single-screen design organizes claims into sections like participant management, chronological action tracking, encrypted document storage, and financial elements such as quotes, invoices, and payments. Field configurations adjust based on claim type, ensuring relevant data appears for scenarios like water damage or theft. Features include follow-up reminders, integrated email with claim-specific templates, and secure document submission links. Access controls restrict visibility by claim type, department, or location. Data protection includes encryption, daily backups, IP filtering, and exportable formats.

Who Is the Company Behind Sinexo?

Smart Integrity Platform

The Smart Integrity Platform is a blockchain-based, secure and easy to implement software for complying with the requirements of the EU Whistleblowing Directive and the Whistleblower Protection Act in Germany. The platform is customisable and could be used as a complaint management system to meet the requirements of the supply chain act or for patient complaints in the healthcare sector. Visit us: https://diss-co.tech

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Smart Integrity Platform?

  • Seller: DISS-CO
  • Year Founded: 2021
  • HQ Location: Hamburg, DE
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Smart Integrity Platform?

smartQED

Who Is the Company Behind smartQED?

  • Seller: smartQED
  • Year Founded: 2016
  • HQ Location: San Mateo, US
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®
Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026