Best Incident Management Software - Page 13

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 298

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,800+ Authentic Reviews
  • 298+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, Rootly, PagerDuty, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=rootly&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&segment=all)

KIX

Who Is the Company Behind KIX?

  • Seller: cape IT
  • Year Founded: 2006
  • HQ Location: Chemnitz, DE
  • LinkedIn® Page: www.linkedin.com
    38 employees on LinkedIn®

Klaxon - Incident Management

Deliver real-time messages across dispersed audiences, providing relevant information during critical incidents to ensure business continuity.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Klaxon - Incident Management?

  • Seller: Klaxon
  • Year Founded: 2015
  • HQ Location: Leeds, GB
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Klaxon - Incident Management?

Konexus

Konexus is an integrated emergency notification and crisis management solution featuring an easy-to-use mobile app with a modern and simple user interface. Konexus allows enterprises and organizations to securely send alerts from anywhere via mobile app, text message, email, or voice call and communicate two-way in real-time. The critical event management features help escalate the crisis response and recovery process to keep your people and business safe and protected.

Average Rating: 4.5/5.0

Total Reviews: 10

How Do G2 Users Rate Konexus?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Konexus?

  • Seller: Konexus
  • Year Founded: 2002
  • HQ Location: Eagle, Idaho
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 30% Small

What Are Recent G2 Reviews of Konexus?

What Are G2 Users Discussing About Konexus?

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LeanSuite Daily Issue Management

Operators flag safety, quality and maintenance issues by QR code. Issues escalate to the right person and are tracked to closure.

Who Is the Company Behind LeanSuite Daily Issue Management?

  • Seller: LeanSuite
  • Year Founded: 2021
  • HQ Location: Ontario, Canada
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

LimitRadar

LimitRadar for Jira forecasts Jira Cloud configuration limits per site and space and helps clean up unused configuration with a simulator and undo.

Who Is the Company Behind LimitRadar?

MetricStream Case and Incident Management

MetricStream Case and Incident Management built on the M7 Integrated Risk Platform - intelligent by design, enables you to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify compliance or regulatory risk. Reports and dashboards provide visibility into the case and incident management program.

Who Is the Company Behind MetricStream Case and Incident Management?

Microsoft 365 for Jira - Outlook Email, Teams, Calendar

Microsoft 365 for Jira is a robust integration solution designed to enhance collaboration and productivity by seamlessly connecting Microsoft 365 applications - such as Outlook, Teams, and To Do - with Jira, a leading project management tool. This integration allows users to streamline their workflows, ensuring that teams can work efficiently and effectively within a unified environment. Targeted primarily at organizations that utilize both Microsoft 365 and Jira, this product is particularly beneficial for teams involved in project management, internal ticketing, incident management, software development, and agile methodologies. By consolidating tools into a single application, Microsoft 365 for Jira addresses the challenges of context switching and fragmented communication, enabling teams to focus on their tasks without the distraction of managing multiple platforms. The integration offers several solutions that enhance user experience and productivity. Users can create and manage Jira issues directly from Microsoft Outlook, allowing for quick updates and communication without leaving their email environment. Additionally, the integration with Microsoft Teams facilitates real-time collaboration, enabling team members to discuss Jira work items and updates within their chat channels. The To Do integration ensures that tasks are organized and prioritized, helping users stay on track with their project deadlines. One of the standout benefits of Microsoft 365 for Jira is its ability to provide a centralized workspace for team-centric work. This not only improves visibility into project statuses but also fosters better communication among team members. By choosing Microsoft 365 for Jira, organizations can leverage the strengths of both Microsoft 365 and Jira, creating a cohesive and productive work environment that meets the needs of modern teams. This integration not only simplifies workflows but also empowers users to maximize their productivity through enhanced collaboration and task management capabilities. With over 12,000 customers relying on yasoon’s solutions, the product has proven its effectiveness in making digital work smarter and more efficient. The experience and expertise gained over more than a decade of developing award-winning applications further enhance the reliability and functionality of this integration solution.

Average Rating: 4.8/5.0

Total Reviews: 9

How Do G2 Users Rate Microsoft 365 for Jira - Outlook Email, Teams, Calendar?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Microsoft 365 for Jira - Outlook Email, Teams, Calendar?

Who Uses This Product?

  • Company Size: 56% Medium, 33% Small

What Do G2 Reviewers Say About Microsoft 365 for Jira - Outlook Email, Teams, Calendar?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless integration of Microsoft 365 with Jira, enhancing task management and team collaboration across platforms.
  • Users appreciate the seamless integration of Microsoft 365 for Jira, enhancing collaboration and productivity across teams.
  • Users appreciate the seamless integration of Microsoft 365 with Jira, enhancing task tracking and team collaboration.
  • Users value the seamless integration of Microsoft 365 for Jira with Outlook, Teams, and Calendar, enhancing collaboration and efficiency.
  • Users value the seamless integration of Microsoft 365 with Jira, enhancing collaboration and task management effortlessly.
Cons
  • Users find the overwhelming interface and notifications confusing, especially during initial setup and integration with Jira.
  • Users find the alert overload from too many enabled notifications to be overwhelming and distracting.
  • Users find the setup confusing, particularly when linking Jira with Outlook and Teams, impacting initial usability.
  • Users often experience connection issues in Microsoft 365 for Jira, affecting their overall productivity and collaboration.
  • Users experience syncing issues between Jira and Outlook, and find the interface overwhelming without adequate guidance.

What Are Recent G2 Reviews of Microsoft 365 for Jira - Outlook Email, Teams, Calendar?

Mint Service Desk

Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users. Mint Service Desk is also compatible with ITIL®️4 and tailored to the individual needs of companies.

Average Rating: 4.8/5.0

Total Reviews: 15

How Do G2 Users Rate Mint Service Desk?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)

Who Is the Company Behind Mint Service Desk?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 53% Small, 35% Medium

What Are Recent G2 Reviews of Mint Service Desk?

What Are G2 Users Discussing About Mint Service Desk?

myosh Safety

myosh Safety is an environmental health and safety management (EHS) cloud based. Its features include easy to use interactive dashboards and mobile apps servicing the requirements of many industries including government, defence, aviation, manufacturing, construction and mining.

Who Is the Company Behind myosh Safety?

  • Seller: myosh
  • Year Founded: 2002
  • HQ Location: Perth, AU
  • LinkedIn® Page: www.linkedin.com
    38 employees on LinkedIn®

NeoEHS

NeoEHS is a comprehensive EHS software designed to create a safer work culture and sustainable environment.

Who Is the Company Behind NeoEHS?

  • Seller: NeoEHS
  • Year Founded: 2012
  • HQ Location: Singapore , SG
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

NOCgenie

NOCgenie is an alerting and on-call management platform built as a drop-in replacement for Atlassian Opsgenie (end-of-life 5 April 2027). It ingests alerts from every monitoring system — Prometheus/Alertmanager, Grafana, Observium, LibreNMS, Zabbix, Uptime Kuma and generic webhooks — deduplicates and correlates them, then routes each to the right responder using timezone-aware on-call schedules and multi-step escalation policies. It keeps paging across SMS, voice call, mobile push, Slack, Microsoft Teams and email — with staggered delays and quiet hours — until someone acknowledges. A one-click importer and parallel-run routing diff make migrating off Opsgenie low-risk. Per-user AUD pricing with a genuinely free tier.

Who Is the Company Behind NOCgenie?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026