Best Help Desk Software - Page 38

Serviere

Serviere revolutionizes the way businesses look at service requests. Our solution breaks down silos, improves bi-directional communication, and simplifies the entire service request process. Empower your service engineers and managers with Impiger’s Serviere to collect, analyze, manage, and respond to queries in real-time under one roof. Also, our system enables the customer to track the complaint status whenever they want.

Servodesk

ServoDesk is an AI-powered, cloud-based help desk software and service management platform used to manage incidents, service requests, ticket workflows, and internal support operations across organisations. It combines intelligent ticket management, workflow automation, self-service capabilities, mobile access, and knowledge management within one unified platform to support consistent and structured service delivery. Designed for teams across IT, HR, Facilities, and other business functions, ServoDesk enables organisations to manage support processes, streamline request handling, and maintain visibility across multiple departments. With customisable solutions and dedicated training support, ServoDesk provides a flexible and scalable foundation for help desk management, service operations, and IT service management.

Shared Inbox by Canary

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ.

Average Rating: 4.8/5.0

Total Reviews: 3

Silvox

Silvox ist ein Support- und Ticketing-Tool für kleine Online-Shops. Kundenanfragen per E-Mail landen gebündelt in einem übersichtlichen Postfach, statt im normalen Mailpostfach unterzugehen. Ein Kernfeature ist die direkte Abfrage von Bestell- und Versanddaten, sodass Fragen wie Wo ist meine Bestellung schnell beantwortet sind. Silvox lässt sich als App mit Shopify verbinden, funktioniert aber auch für andere Shopsysteme. Entwickelt in Deutschland, ideal für inhabergeführte Shops, für die Enterprise-Tools wie Zendesk oder Gorgias zu groß und zu teuer sind. 14 Tage kostenlos testen.

Sitechange

Sitechange is a really simple ticket system for your web design clients to get ongoing support.

Smitey Ticket-System

Self-hosted help desk and ticketing system for IT support teams and anyone who needs to handle requests as tickets. Buy once per major version: no subscription, no per-agent fees. Runs on your own server or VPS, your data stays with you. Free 30-day trial with the full feature set.

Socialboards

SoftBCom Help Desk

Sqanit

Sqanit is a Munich-based software company founded in 2014 with the mission to increase customer satisfaction while reducing service costs. Through its platform, sqanit empowers end-users to solve minor problems themselves and enables service employees to support their customers faster and with greater confidence. A sophisticated ticketing system and an AR video call feature facilitate uncomplicated and effective communication between all involved parties. This allows even complex issues to be resolved remotely. The platform is accessed by simply scanning a QR code. There is no need to download or install an app. Therefore, support is available quickly and conveniently at any location, exactly when it is needed.

Stames

Stames is a platform that helps businesses improve their customer services through powerful tools and data. From sales pipeline tools to APIs that makes it easier to access customer data, requests, queries, complaints, feedback and much more. Stames connects teams to customers and helps businesses monitor, track & respond to the needs of their customers effectively & effortlessly.

supahelp

supahelp is an AI-native support platform for SaaS teams. You can chat with Supa, our AI agent, to sort out a support request before you even open it, and you can let it build and manage your whole help center. Get onboarded and get your AI powered help center under 5 minutes.

SupDesk

SupDesk is a customer support platform that centralizes feedback management, live chat, help center publishing, and email ticketing into one inbox. It unifies communication channels—feedback posts, chat messages, and support emails—eliminating the need for multiple tools. Users can submit ideas, vote on features, and track progress via the feedback board, while the Kanban board organizes feedback by development stages. Live chat integrates with a script tag, capturing visitor emails to avoid lost messages. Inbound email threads conversations for seamless replies. The help center provides self-service support with searchable articles and feedback ratings. AI features categorize feedback, suggest responses, analyze sentiment, and detect duplicates. Additional tools include changelog announcements, private messaging, beta testing, waitlist management, analytics, CSAT surveys, and spam protection for feedback portals.

Suppmail

SupportAndGo

Shared inbox, email ticketing and AI-assisted replies for Australian businesses. Your customer conversations stay onshore.

SupportLayer

SupportLayer is a cloud-based help desk software solution that helps customer support teams and IT helpdesks manage ticket queues, track service level agreements (SLAs), and control user access through role-based permissions. Designed for small and mid-sized organisations running B2B customer support or internal IT helpdesk operations, SupportLayer provides a single workspace for ticket management, SLA tracking, agent reporting, and customer communication. The platform supports both external customer-facing support teams and internal IT service desks, with workflows that accommodate requesters, front-line agents, senior support staff, and administrators within the same system. SupportLayer operates on a per-agent pricing model and includes the full feature set on every account, without separating functionality across plan tiers. Tickets can be submitted by customers via email-to-ticket intake or directly through the portal, and agents manage all communication in-thread from a centralised dashboard. Key features of SupportLayer include: - SLA management with pause and resume logic - first-response deadlines are set by urgency level, and the SLA clock pauses automatically when a ticket moves to "on hold" or "with client" status, resuming when the ticket returns to an active state - Role-based access control - four role types (end user, support agent, service manager, administrator) each with distinct permissions for ticket management, escalations, and workspace settings - Embeddable live chat widget - a JavaScript snippet that can be added to any website to allow visitors to start a conversation, with agents responding from the portal - SLA compliance reporting - built-in reporting covering compliance rate, average first response time, ticket volume by day, and agent workload, without requiring a separate analytics tool - Multi-factor authentication enforcement - administrators can set MFA policy at the organisation level, requiring all users to enrol in two-factor authentication before accessing the workspace - Business hours SLA - deadlines can be calculated against configured working hours and timezone, excluding weekends and non-working hours from SLA calculations - REST API and SDK - a documented REST API with PHP SDK allows integration with external tools and custom workflows SupportLayer is hosted and accessed through a web browser, with no self-hosting or installation required. Each organisation operates in a fully isolated workspace with tenant-level data separation. The platform supports multiple organisations per user account, allowing agents or administrators to belong to and switch between several workspaces. Pricing starts with the first agent seat free, with additional seats billed at a flat per-agent rate. Administrators and end users are unlimited and free on all accounts.