HelpDesk Nova is help desk software for support teams that want to see every request through to resolution. Manage tickets in one place, with threads for each conversation and internal notes kept separate from customer replies. Set SLA targets by priority so at-risk tickets are flagged early. Track ticket volume, agent workload, and SLA performance in live insights. Email alerts keep the team informed. Access is split by role: owners, admins, agents, and requesters each see what they need. Try the live demo at helpdesknova.com to explore it with sample data.