Best Help Desk Software - Page 34

NITRO Help Desk

NITRO Help Desk by Crow Canyon Software is a unified IT and HR ticketing platform built natively for Microsoft 365, Teams, and SharePoint, featuring flat-rate pricing and native Teams integration. Core Platform Features Omnichannel Access: Multi-channel ticketing (Teams app, portals, email) with secure Single Sign-On (SSO). Staff Automation: Automates ticket routing, notifications, and custom SLA tracking. Manager Insights: Real-time dashboards, historical reporting, and user satisfaction surveys. Optional AI Copilot: Uses the NITRO Engage bot in Teams and interactive adaptive cards to instantly answer IT FAQs and HR policy questions. Deployment includes SharePoint On-Premises (including connected and air-gapped environments), SharePoint Online, and Azure-hosted deployments, including commercial, GCC, and GCC High environments (customer-hosted for GCC and GCC High). NITRO Help Desk for IT Focuses on technical service delivery, minimizing downtime, and replacing basic SharePoint lists with robust workflows: Incident & Problem Management: Smart routing and grouping of related incidents under master tickets for bulk resolution. Asset Tracking: Links equipment and serial numbers directly to user profiles with automated maintenance alerts. Change Management: Governs infrastructure updates with risk assessments, conflict checks, and approval loops. NITRO Help Desk for HR Built around the employee journey and strict data compliance, using robust privacy controls to protect sensitive data: Structured Onboarding/Offboarding: Automatically triggers and sequences cross-departmental tasks (IT setup, workstation prep, payroll). Self-Service & Benefits: Provides a secure, private portal for sensitive health insurance modifications and leave tracking.

NITRO Help Desk for IT

NivaDesk

NivaDesk is order management software for businesses that make, repair or customise things to order: jewellers, watch repairers, tailors, furniture makers, engravers, print shops and design studios. Every custom order lives on a single card. The client, the quote, the deposit and balance, photos of the piece, files, due dates, the to-do list and the current stage of work sit together, instead of being spread across notebooks, spreadsheets and message threads. Core capabilities: - Custom order tracking with workflow stages you define - Client records with full order history - Quotes, deposits and payments, with profit after fees and tax - Photos, files and per-order to-do lists - Deadline reminders so promised dates are not missed - Carrier tracking for DHL, UPS, FedEx and Royal Mail - Team accounts with per-person permissions - Open Banking feed and CSV export NivaDesk runs natively on Mac, iPhone, iPad and Android and in any web browser, in sync. Available in 12 languages.

NTS

NTS Trouble Ticket Management is a comprehensive solution designed to provide organizations with complete visibility into their trouble ticket performance. By enabling quick identification of root causes, implementation and tracking of corrective and preventive actions, and maintaining an auditable record of issue resolutions, NTS TTM enhances operational efficiency and service quality. Key Features and Functionality: - Multi-Channel Integration: Supports issue capture through email, phone, SMS, chat, web portal, and mobile app, ensuring seamless reporting and tracking of incidents. - Customizable Ticket Types: Allows creation of various trouble ticket categories tailored to specific organizational needs. - Automated Workflows: Facilitates automation and customization of issue handling processes, including assignment to appropriate personnel and routing across multiple departments. - Real-Time Reporting: Offers an extensive suite of real-time reports, providing managers with a quick overview of organizational issues and performance metrics. - SLA Management: Ensures adherence to Service Level Agreements by monitoring and managing response and resolution times. - Issue Escalation: Automates escalation procedures for unresolved issues, maintaining service quality and customer satisfaction. - Agent Performance Reporting: Tracks and evaluates agent performance, aiding in resource optimization and training needs assessment. - Multi-Lingual Support: Accommodates diverse user bases with support for multiple languages. - Cloud Readiness: Offers cloud deployment options for scalability and accessibility. The primary value of NTS TTM lies in its ability to streamline the management of customer and network trouble tickets, thereby enhancing operational efficiency and service quality. By automating and customizing issue handling processes, it reduces manual effort, minimizes errors, and accelerates resolution times. The solution's real-time reporting capabilities empower managers to make informed decisions, while its multi-channel integration ensures that issues are captured and addressed promptly, regardless of how they are reported. Ultimately, NTS TTM helps organizations maintain high service standards, improve customer satisfaction, and achieve operational excellence.

OakMega

What is OakMega Social CRM? OakMega—The Social CRM, empowering your business to acquire, engage, retain & grow VIP customers through different media & social platforms, and build trusted relationships with VIP customers with real-time 1st-party data.

OASYS

OASYS is a cloud-native Business Process Orchestration Platform that automates, streamlines, and connects enterprise operations across departments, built on a no-code architecture for teams that need speed without complexity. The Platform: OASYS unifies four integrated modules in one secure, scalable system: Workflow / Process Automation — drag-and-drop workflow builder, automated approvals, SLA tracking, real-time visibility Helpdesk Automation — automated ticketing, smart routing, first-call resolution, self-service portals Asset Lifecycle Management (ALM) — asset auto-discovery, lifecycle tracking from procurement to retirement e-Signature — secure digital signing embedded in approval and contract flows Proven at Scale: 100,000+ automated processes monthly 50,000+ connected users globally 99.9% system uptime ISO 27001 certified | ITIL compliant Trusted Globally: Enterprises across Sri Lanka, the Philippines, Egypt, Kenya, and Kazakhstan rely on OASYS to replace fragmented legacy systems with a unified digital operations platform. Integrations: Microsoft 365, Microsoft Teams, Jira, HRIS systems, and DIY API integration for custom connectivity. Who It's For: IT, HR, Finance, Procurement, Legal, and CX teams in mid-market and enterprise organisations that are automating CAPEX approvals, employee onboarding, IT change management, legal clearance workflows, and more. Visit www.oasys.global or email sales@oasys.global to request a demo.

OfficeAmp

OfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop shop for all of their requests and questions.

OFORK

OFORK is a help desk and ticketing system for managing support processes, tickets, and customer communication in a simple and flexible way.

Omfax

Omnicus

Make the Contact Center Your Competitive Advantage. We provide you with everything you need to manage your omnichannel contact center more efficiently. Because life is too short for bad customer service experiences.

OMQ Assist | ChatGPT/GPT-4 Beta-Version

NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries. OMQ Assist upgrades your ticket system by automatically suggesting precise solutions through a self-learning knowledge base. The processing time of each individual ticket is reduced because of the quick search process and the built-in answering templates. As soon as a ticket is opened, OMQ Assist reads the message automatically. OMQ Artificial Intelligence understands the customer request and proposes matching entries from the knowledge base. In case you want to use a different one than the suggested by OMQ Assist, you can search individual answers with the SmartSeach feature. Just enter a term in the search field and OMQ Assist will display all entries for this search term. The number in the first place indicates how many entries for the term are stored in the knowledge base as a whole. Below is listed which specific entries there are related to the term and how many of them exist. OMQ Assist is also integrated as an API in Freshdesk, Zendesk and Salesforce.

Open Helpdesk

Orin

Orin is the first customer support platform coming with pre-trained AI Agents, for Fintech companies. It gives a single stack of Ticketing, modern Chat widget, Feedback surveys, and Knowledge base along with AI Workers.

OTOBO

Patchdesk Helpdesk

Patchdesk Helpdesk is software for bug tracking and support, merging customer tickets and engineering issues into one workspace. Its shared inbox lets teams assign tasks, monitor SLA timers, use macros for consistent replies, and add internal notes for collaboration. Tickets can be turned into tracked bugs, ensuring seamless support and development workflows. The issue tracker uses unique identifiers that integrate with team chats and version control systems. A branded portal allows users to submit requests without accounts, requiring only a name, email, and issue description, with updates sent via email. SLA timers set priority-based response and resolution goals, while macros ensure consistent messaging. CSV import/export supports data management and reporting. Security features include data encryption, multi-factor authentication via TOTP, email, and SMS, plus role-based access controls.