Best Help Desk Software - Page 34

Inbenta AI Unified CX Platform

Inbenta leverages over two decades at the forefront of innovation to help companies unify data, simplify operations, and enhance customer satisfaction through value-driven AI-solutions. Grounded in the belief that AI success starts with data, Inbenta helps businesses break down silos, centralize knowledge, and unlock real-time insights for smarter decision-making. Built on proprietary AI that combines Conversational and Generative technologies, Inbenta AI leverages the industry's only patented Semantic Lexicon that combines universal, industry-specific, and client-specific language for near-perfect accuracy. Inbenta AI offers a suite of products including Chat, Assist, Learn, Search, and Knowledge, which can be applied to various use cases across diverse industries. At the heart of Inbenta’s offering is a fully integrated AI ecosystem that includes scalable AI Agents, seamless AppHub integrations, patented Composite AI technology, multi-modal UX, and real-time advanced analytics.

Average Rating: 4.6/5.0

Total Reviews: 18

Infizo Desk

Helpdesk, Ticketing and Incidence Management Tool. Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency.

InnoDesk

InnoDesk - Customer Support Software that never sleeps. Modern, intelligent, and uncluttered customer support software with AI automation and human handover to help you provide high-quality, reliable customer support around the clock. Our Mission Make 24/7 Customer Support Possible to Every Business. We believe every business — regardless of size — should be able to deliver instant, high-quality customer support. That's why InnoDesk combines powerful Agentic AI with a clutter free interface, making it easy for anyone to create, train, and deploy an AI support agent in minutes — without technical knowledge.

Inserve

A completely free and feature packed reservation system with a revolutionary floorplan tool. It's perfect for restaurants, bars and other businesses. You don't need an credit card and you don't have any reservation limitations. It's truly 100% free.

Inserve PSA

Inserve is user-friendly PSA software designed for Dutch Managed Service Providers (MSPs). Built specifically for small to midsized MSPs, Inserve helps to give owners and managers a real-time grip on performance, productivity, and profitability. From ticketing and time tracking to project management, asset management, sales, reporting, and a self-service portal - we've got you covered. Inserve integrates with tools your team already uses, including RMM platforms (NinjaOne, Datto, N-able), cloud distributors (Ingram Micro, ALSO, TD Synnex), accounting tools (Exact Online, Snelstart), VoIP, and more. These connections eliminate manual data entry, automate license billing, and free up time for valuable work. And with clear dashboards and reports, MSP owners and managers get real-time insight into performance, productivity, and profitability. We pride ourselves on being different from the big, bulky enterprise PSA tools. Our customers choose Inserve for its fast and intuitive interface, all-in-one pricing (with no hidden costs), and personal support — including free onboarding and data migration. No pushy sales cycles. No vendor lock-in. Just good software that helps you grow. Our value lies in what it enables: “We make 10% more billable hours with the same team.” “We finally found a tool that lets us do more without hiring more staff.” “Switching from TopDesk to Inserve was fast and smooth — we were productive right away.” “Support, phone, email and site visits are now properly logged — and revenue is up.” Inserve was founded in 2019 and based in Boxmeer (Netherlands). Inserve is a small, no-nonsense software company with a mission to simplify operations for IT service providers. With more than 150 MSPs using the platform daily, Inserve continues to grow by listening to users and improving the product — every single day. Our product is purpose-built for small to midsized MSPs looking for clarity, structure, and control in their business. Inserve offers essential modules like ticketing, time tracking, project management, asset management, CRM, quotes & sales tracking, recurring revenue tracking, reporting, a plan board, SLA tracking, license managemnet, and a self-service portal — all designed with simplicity in mind. MSPs can get started quickly, without complex onboarding or expensive consultancy projects. Whether you’re just getting started or scaling up, Inserve gives you the structure and freedom to focus on your business — not just your tickets.

INSIDE by Powerfront

INSIDE™ by Powerfront is a cutting-edge Agentic AI customer service platform designed to replicate the personalized experience of in-store service in a digital environment. This innovative solution leverages real-time data to successfully address over 90% of customer inquiries autonomously, ensuring that users receive immediate and precise assistance at any time of day. The platform is engineered to facilitate seamless transitions to human agents when necessary, maintaining a high standard of customer service throughout the interaction. Targeted primarily at businesses seeking to enhance their customer engagement strategies, INSIDE™ is particularly beneficial for e-commerce platforms, retail brands, and service-oriented companies. By acting as a virtual Personal Shopper, INSIDE™ assists customers in locating products, tracking orders, and navigating complex tasks with ease. This capability not only streamlines the shopping experience but also fosters customer loyalty through efficient service. One of the standout features of INSIDE™ is its omnichannel structure, which integrates various communication channels such as social media, messaging apps, email, voice, and ticketing systems. This comprehensive connectivity ensures that customers receive a consistent and cohesive experience, regardless of the platform they choose to engage with. The use of a humanized avatar, powered by journey-based and real-time data, enhances proactive engagement, allowing businesses to personalize interactions and anticipate customer needs effectively. Additionally, INSIDE™ supports human agents through its Internal Agentic AI, which provides instant access to knowledge and guidance. This feature empowers agents to resolve inquiries more efficiently and effectively, thereby improving overall service quality. By combining advanced AI technology with a focus on personalized customer experiences, INSIDE™ stands out in the customer service software category, offering businesses a robust tool to enhance their customer engagement and satisfaction levels.

Average Rating: 5.0/5.0

Total Reviews: 1

Intellium Technology

We provide IT Support and deliver Internet connectivity to some of New Zealand's most iconic brands.

Intelocate

Intelocate is the operations platform for multi-location organizations: K-12 school districts, retail chains, wireless dealers, and other distributed teams that have outgrown spreadsheets, email chains, and disconnected point tools. It brings the work of running many sites into one connected system: issue reporting, task management, work orders, facilities maintenance, IT helpdesk, field trips, community rentals, audits, vendors, and communication. Instead of buying and stitching together separate products for each department, teams run everything on a single platform — where a single request can move across IT, facilities, admin approval, and budget tracking without leaving the system. What sets Intelocate apart is its AI-powered issue reporting. Frontline staff describe a problem in plain language — by text, voice, or photo, and Intelocate gathers what's needed and routes it automatically to the right person. No forms to learn, no guessing who to contact, nothing lost in an inbox. The results are measurable. Districts and operators using Intelocate have reported up to 60% faster response times and up to 65% reductions in software costs by consolidating multiple point solutions onto one platform. Whether you're managing 50 schools or 5,000 retail locations, Intelocate gives multi-location teams the visibility, accountability, and execution layer their operations have been missing.

ISL Light

ISL Light is a remote support software solution.

IssueLinker

IssueLinker connects HubSpot tickets to Linear, Jira and GitHub issues with two-way sync. Support teams create or link an issue from a card on any HubSpot ticket, and engineering keeps working in its own tracker. Support always knows where a bug stands without having to ask. Key features: - Create or link Linear, Jira and GitHub issues from the HubSpot ticket - Two-way comment sync between the ticket and the issue - Issue status saved on the ticket - AI drafts the issue from the ticket conversation - One flat price per HubSpot portal, with unlimited users and no per-seat charges - Works on any HubSpot plan, including free - Takes about two minutes to set up Try it free for 14 days, no credit card required.

iSupport Software

iSupport is an ITIL-aligned service desk that automates incident, problem, and change management, approvals, asset tracking, knowledge, self-service, and customer surveys for small and midsize organizations. Rules-based routing, escalations, and SLA tracking keep work moving, while approval workflows, e-signatures, and audit history build governance and clear accountability into every process. Built-in AI summarizes incidents and helps technicians write responses, using OpenAI or a self-hosted model to keep data in-house. iSupport connects to the tools your teams already use, including Microsoft 365, Microsoft Teams, Slack, Active Directory, Google Calendar, and BeyondTrust. Deploy on-premises with a one-time perpetual license or as a hosted subscription.

Average Rating: 4.2/5.0

Total Reviews: 22

ITCO

News and information about ITCO events, customers and staff. ITCO provides great technical support for business computer systems from a fun technical team. With it's own dedicated contact centre staffed with smart people and operating 24 hours a day, your business systems are in safe hands.

ITsDone Help Desk

Wouldn't it be nice to roll something out that users didn't rebel against - and then actually used after rollout? We have the solution: help desk software designed by IT help desk employees.

JediDesk

JediDesk is an AI customer support and sales platform that helps businesses automate conversations while keeping human teams in control. It answers customers across website chat, Telegram, Viber, Instagram, Messenger, WhatsApp and email. The AI works with text, voice messages, photos and video, learns from company knowledge bases, and hands complex conversations to an operator. Teams can use the Magic Button to generate ready replies and connect JediDesk with CRM and eCommerce systems such as Pipedrive, SalesDrive and Horoshop. Smart integrations can create tasks, update customer records, and work with orders and products through APIs. JediDesk also provides dialog and productivity analytics for monitoring support activity. The platform is designed for online stores, service businesses, agencies, SaaS teams and other companies that need faster, consistent customer communication and scalable support.

JSupportDesk

JSupportDesk is a web-based support desk software.