Best Help Desk Software - Page 32

Gorilla Panel

Gorilla Panel is a client portal and SLA help desk for B2B companies running business critical websites and online stores. Clients submit tickets through the portal, email or GP Connect (a Chrome extension for reporting issues straight from any website), track their support hour pool, response times and task progress, and keep invoices, monthly time reports, contracts and NDAs in one dashboard available 24/7. Two way ClickUp sync shows live statuses, priorities and deadlines. Help Desk packages offer 10 to 40 support hours per month with response from 4 working hours, and a separate SLA service adds uptime, SSL and 5xx monitoring, backup restore tests and P1 response from 30 minutes. Built by Gorilla Software, a Polish software house with 27 developers.

Grux

Grux is a Google Workspace task management, shared inbox, and workflow platform that turns Gmail and Google Chat conversations into structured, trackable work. Teams running on Google Workspace often coordinate work through Gmail threads, Google Chat messages, shared Drive folders, and informal conversations. Requests arrive through email or chat, but ownership, status, and workflow are rarely defined. As organizations grow, work becomes harder to track, follow-ups become manual, and execution depends on memory rather than systems. Grux solves this by adding task management and workflow structure directly inside Google Workspace. Using the Grux Chrome extension, teams can convert Gmail messages and Google Chat conversations into trackable tasks, assign ownership, define workflow stages, and maintain shared visibility across projects without switching tools. Instead of moving work into a separate project management platform, Grux enables teams to manage tasks and workflows directly inside Gmail and Google Workspace. Grux also functions as a collaborative shared inbox for teams managing high volumes of communication. Incoming requests from clients, teammates, and partners can be routed through defined workflows, assigned to the right owners, and tracked through completion. This makes Grux useful for operations teams, professional services organizations, and customer support teams looking for a shared inbox for Gmail or a help desk workflow built on Google Workspace. Grux connects execution directly to the files and conversations that created the work. Teams can link Google Drive documents to tasks, collaborate through shared views, annotate screenshots, and record short walkthroughs when additional context is needed. By linking conversations, files, and task tracking together, Grux prevents work from getting lost across inboxes, chat threads, and documents. Many organizations rely on multiple disconnected tools to manage task tracking, shared inboxes, internal coordination, documentation, and customer communication. Over time this creates SaaS sprawl, where different teams adopt overlapping software that increases cost and operational complexity. Grux consolidates these workflows into a single execution system built directly on top of Google Workspace. Organizations often use Grux to replace lightweight task managers, shared inbox software, internal help desk tools, and coordination platforms. By centralizing work inside Gmail, Google Chat, and Google Drive, teams can manage projects, requests, and communication without introducing additional software layers. Designed for organizations running on Google Workspace as their operational backbone, Grux improves visibility, accountability, and coordination by turning everyday communication into structured work.

HallaHelps

HallaHelps is a shared inbox and help desk for small businesses that answer customer email. Connect the address your customers already write to, like support@ or info@, and every message lands in one inbox your whole team can see. Assign conversations, set a status, leave internal notes, and see who is already replying, so nothing gets missed or answered twice. Replies still go out from your own email address. Every plan includes saved replies, tags, rules that auto-assign and sort mail, customer history, satisfaction ratings, reports, a public help center, and a help widget for your website. Slack and Microsoft Teams alerts and a Stripe connection show billing details right in the conversation. Teams moving from Help Scout, Zendesk or Freshdesk can import their past conversations. The optional Pro add-on adds translation in 33 languages, AI rewriting, advanced reports, webhooks, Zapier and Make, and a help center on your own domain. Pricing is flat by plan, not per agent: Starter is $39 a month for up to 3 people, and Pro is one price for all seats.

Halo

HaloCSM is a type of customer service software that helps support teams manage, track and resolve customer enquiries across multiple communication channels from a single system. It is developed by Halo Service Solutions, a software company headquartered in the United Kingdom, and is used by organisations that support external customers rather than internal employees. Customer service software, also referred to as help desk software or customer support ticketing software, centralises incoming customer contact into a shared queue so that agents can respond consistently and managers can measure service performance. HaloCSM is commonly adopted by B2B software companies, financial services firms, retailers, universities, healthcare providers and public sector organisations. Most implementations replace a shared email inbox, a legacy help desk tool, or several separate point solutions used across different channels.

HaloCSM

HaloCSM is a type of customer service software that helps support teams manage, track and resolve customer enquiries across multiple communication channels from a single system. It is developed by Halo Service Solutions, a software company headquartered in the United Kingdom, and is used by organisations that support external customers rather than internal employees. Customer service software, also referred to as help desk software or customer support ticketing software, centralises incoming customer contact into a shared queue so that agents can respond consistently and managers can measure service performance. HaloCSM is commonly adopted by B2B software companies, financial services firms, retailers, universities, healthcare providers and public sector organisations. Most implementations replace a shared email inbox, a legacy help desk tool, or several separate point solutions used across different channels. Core capabilities of HaloCSM include: Omnichannel ticketing. Email, live chat, telephone, WhatsApp, social media and web forms feed into a single queue, with a unified customer history available to every agent regardless of the channel used. Customer self service. A brandable customer portal provides a knowledge base, ticket logging and ticket tracking, with AI powered search that allows customers to resolve common questions without contacting an agent. AI agents and automation. AI agents resolve routine enquiries end to end, and assistive features cover response drafting, conversation summarisation, sentiment analysis and automated ticket categorisation. Workflow and SLA management. A configurable workflow engine handles routing, escalation, approvals, custom fields and service level agreement tracking, and is configured by the customer's own team rather than through vendor professional services. Reporting and analytics. Dashboards and reports cover CSAT, first contact resolution, response and resolution times, agent performance, channel volume and open ticket backlog. HaloCSM is available as a cloud hosted service or installed on the customer's own infrastructure. Cloud hosting is offered with data residency options including the United Kingdom, United States, European Union and Australia. Licensing is per agent, with functionality included in the licence rather than divided across pricing tiers, and AI resolution is included rather than charged as a separate per resolution fee. Points of difference prospective buyers commonly evaluate: Internal IT support and external customer service can run on one platform, as HaloCSM shares an underlying platform with HaloITSM, HaloPSA and HaloCRM. Self hosted deployment is supported alongside cloud AI usage is not metered per resolution Configuration does not require paid professional services HaloCSM integrates with Microsoft 365, Microsoft Entra ID, Microsoft Teams, Salesforce, Slack, common telephony platforms and single sign on providers, and provides a REST API for custom integration.

HDA ESM

HDA ESM is the AI-powered Enterprise Service Management platform by PAT (Zucchetti Group) that keeps enterprises running. It unifies IT and business service workflows — ITSM, HR, facilities, customer care — in one omnichannel platform with native AI, no-code automation, and rapid time-to-value. Trusted by enterprise organizations across banking, energy, retail, and manufacturing, HDA ESM delivers ServiceNow-class capabilities with European data sovereignty and a fraction of the complexity. 𝐇𝐃𝐀 - 𝐊𝐞𝐞𝐩𝐬 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞𝐬 𝐑𝐮𝐧𝐧𝐢𝐧𝐠. HDA is the Enterprise Service Management (ESM) platform developed by PAT, a Zucchetti Group company and the leading Italian native player in the ESM market. HDA enables medium and large organizations to design, automate, and continuously improve every service process - from IT Service Management to HR, facilities, procurement, and customer care - on a single, unified platform. 𝐎𝐧𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦, 𝐞𝐯𝐞𝐫𝐲 𝐬𝐞𝐫𝐯𝐢𝐜𝐞. HDA combines an ITIL-aligned service desk, a powerful no-code/low-code workflow engine, a self-service portal, omnichannel request management (email, web, chat, phone), SLA and contract management, CMDB integration, and advanced reporting dashboards. Business departments can launch new digital services in days, not months, without writing code. 𝐀𝐈 𝐚𝐭 𝐭𝐡𝐞 𝐜𝐨𝐫𝐞. HDA embeds artificial intelligence throughout the service lifecycle: intelligent ticket classification and routing, an AI-powered virtual agent that resolves requests before they ever reach an operator, agent-assist suggestions, and knowledge automation. The upcoming DEFLECTION release pushes this further, focusing on autonomous resolution and dramatic reduction of L1 workload — measurably lowering cost-per-ticket while improving employee and customer experience. 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞-𝐠𝐫𝐚𝐝𝐞, 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐛𝐮𝐫𝐝𝐞𝐧. Organizations choose HDA as a concrete alternative to overweight ITSM suites: faster implementation, transparent licensing, direct access to the vendor's own consultants, and full European data sovereignty — a critical requirement for banks, utilities, healthcare, and public administration. 𝐏𝐫𝐨𝐯𝐞𝐧 𝐚𝐭 𝐬𝐜𝐚𝐥𝐞. PAT serves 350+ clients - 80% of them enterprise - across 50 countries, spanning banking, insurance, energy, manufacturing, retail, telco, and the public sector. Customers rely on HDA to manage millions of service interactions per year, with deployments ranging from mid-market service desks to 200,000+ user environments. 𝐖𝐡𝐲 𝐭𝐞𝐚𝐦𝐬 𝐥𝐨𝐯𝐞 𝐇𝐃𝐀: rapid time-to-value, genuine flexibility of the process engine, an AI roadmap that delivers today, and a vendor that acts as a partner - not a ticket number. HDA. Keeps Enterprises Running

HelpCenter

Help Desk by Officetree

HelpDesk by Portali.Space

HelpDesk by Portali.Space is a multi-tenant SaaS ticketing system built for customer support teams in Europe. It ships with five languages out of the box — Slovak, Czech, English, German and Spanish — and is fully GDPR-compliant with EU data residency. Inbound email becomes a ticket automatically, and replies thread correctly thanks to RFC-compliant email threading with sender anti-spam policies. SLA policies respect business hours, pause automatically while you wait for the customer, and escalate in three levels before a breach becomes a problem. An AI assistant (built on Anthropic Claude) answers from your knowledge base, creates and updates tickets, and runs macros — included in plans, not sold as an add-on. Support teams get automation rules, macros, tags, saved filters, CSAT surveys, watchers and bulk operations. Administrators get SLA compliance reporting with drill-down to individual tickets, webhooks, a REST API and SSO (Azure AD, Google, Okta) on the Enterprise plan. A public, SEO-friendly help center comes included. The Free plan is free forever — no credit card, no trial countdown. Paid plans add capacity and advanced features; see the live pricing page.

Helpdesk By Virtual Shinobis

Helpdesk by Virtual Shinobis is a simple customer support ticketing platform built for small businesses and growing teams. It turns incoming support emails into organised tickets so teams can assign conversations, set priorities, add internal notes, manage tags and track customer issues from one shared inbox. Built-in analytics help teams monitor response and resolution performance, while AI-powered ticket overviews make it easier to quickly understand longer conversations. Helpdesk is designed to give smaller teams the core support tools they need without the complexity of larger enterprise platforms.

Helpdesk Management

Helpdesk MX

Helpdesk MX brings email, live chat, contact forms, and social messages into one workspace for e-commerce support teams. Every message becomes a trackable ticket in a unified inbox, making it easier to support one or multiple stores without losing customer or order context. The platform is built for real support operations, not just message collection. Flexible workflows, automation, scripts, custom fields, and integrations help teams shape routing, priorities, and ticket handling around their own business logic. That makes it easier to support different stores, brands, and teams without forcing everyone into the same fixed process. This setup is especially useful for Shopify and other e-commerce platforms where support spans several stores, brands, and channels. Built-in live chat works inside the same system, not as a separate widget, and the product was shaped by real support workflows, with an emphasis on control, clarity, and predictable processes as teams scale.

help desk software

Teckinfo’s ActivDesk Help Desk Software is designed to help businesses deliver fast, consistent, and high-quality customer support in today’s experience-driven environment. As customer expectations continue to rise, organizations need a solution that ensures prompt responses, well-informed service desk agents, and faster resolution of issues. ActivDesk brings these critical service elements together on a unified, intelligent, and AI-enabled platform that empowers support teams to perform at their best. ActivDesk centralizes customer interactions from multiple channels such as voice, email, chat, WhatsApp, SMS, and social media into a single interface. This omnichannel approach ensures that no customer query is missed and every interaction is tracked from start to resolution. With intuitive ticket management, automatic ticket creation, and intelligent routing, issues are assigned to the most suitable agents in real time, reducing response times and improving resolution efficiency. The unified agent view allows access to complete interaction history including calls, emails, and chats, enabling customer service representatives to deliver consistent and personalized service. Built with modern service demands in mind, ActivDesk leverages AI-powered capabilities to enhance support operations. AI-enabled voice bots and chatbots help automate routine inquiries, provide instant responses, and support customers 24×7. Natural language processing and sentiment analysis assist agents in understanding customer intent better, improving interaction quality and decision-making. These intelligent tools help reduce service team workload while maintaining high service standards. The platform also includes robust SLA and escalation management to ensure service commitments are met consistently. Predefined SLAs set clear response and resolution timelines, while automated escalations ensure critical issues are routed promptly to supervisors or higher-level support. Real-time alerts and notifications keep teams informed, helping organizations maintain accountability and customer trust. ActivDesk further strengthens support efficiency with comprehensive knowledge base management. Centralized repositories of FAQs, guides, and tutorials enable faster issue resolution through self-service, improve first-contact resolution rates, and support employee training. Seamless integration with Teckinfo’s ID Cloud contact center software, and other third-party dialers and call center solutions, or in-house applications through flexible APIs ensures smooth data flow, eliminates silos, and enhances overall productivity. With advanced analytics and reporting, businesses gain actionable insights into agent performance, ticket trends, and operational efficiency. Designed for scalability, remote access, and cloud deployment, ActivDesk offers a cost-effective, secure, and future-ready help desk solution that adapts to growing business needs while delivering superior customer experiences.

HelpDeskStar

HelpDeskStar is a comprehensive tool for efficient management of customer inquiries and internal tasks within a company. With its high functionality and user-friendly interface, the ticketing system allows for effective tracking and processing of all types of inquiries: from customers, employees, or partners. Advantages of the HelpDeskStar System: - Unified Customer Communication: The system enables handling inquiries from various communication channels such as Email, Telegram, Viber, WhatsApp, Instagram, Facebook, Signal. - Convenient Ticket Management: HelpDeskStar allows you to easily create, track, and delegate tickets. You can set priorities, assign responsibilities, specify deadlines (SLA), and monitor the status of each request. - Automation of Routine Tasks: The system helps avoid routine operations by automating standard responses, reminders, and other processes. - Knowledge Base: Store important instructions, solutions, and tips in your own knowledge base, accessible to employees. - Customer Interface: Provide your customers with access to the system to track the status and submit new inquiries, ensuring transparency and user satisfaction. - Monitoring and Data Analysis: HelpDeskStar provides tools for monitoring the performance of your support service. Analyze data, identify trends, and improve your processes. - Time and Resource Savings: Our system allows for efficient task distribution among employees, significantly increasing productivity and reducing time spent on routine operations. - Flexibility and Custom Approach: HelpDeskStar can be tailored to your unique needs. We offer flexible settings and integrations to perfectly reflect your business. The ticketing system contributes to increased productivity, reduced response time to customer inquiries, and improved overall task management within the organization. By choosing HelpDeskStar, you not only gain a tool for managing inquiries but also a reliable partner for optimizing and enhancing your company’s efficiency.

Helpneer

Helpneer is a unified customer support platform that brings live chat, ticketing, visitor intelligence, AI-powered conversations, WhatsApp support, billing, and role-based access control into one platform. Designed for modern support teams, B2B SaaS companies, and multi-brand businesses, Helpneer provides a single workspace for managing customer conversations and support requests without relying on multiple disconnected tools. Its unified data model keeps live chats, tickets, customer context, and support activity connected throughout the customer support journey. Helpneer includes a real-time chat widget with visitor telemetry, allowing support agents to understand customer context while they interact with visitors. Conversations can be escalated into tracked and prioritized tickets without losing chat history or creating duplicate customer records. The platform also provides AI-powered, brand-aware chat assistants that can respond to customers 24/7 using business-specific information and escalate conversations to human agents with conversation summaries. WhatsApp Business integration enables two-way communication and ticket synchronization, allowing agents to manage WhatsApp conversations from the same support workspace. For organizations managing multiple brands, Helpneer provides hierarchical organization and brand structures, brand-specific widgets, routing, reporting, and granular role-based permissions. Teams can control View, Create, Update, and Delete access at the module and role level. Helpneer can be integrated with websites and web applications, including WordPress, Shopify, React, and Vue, using a lightweight integration approach. With its combination of live chat, ticketing, AI support, visitor intelligence, WhatsApp, multi-brand management, and granular permissions, Helpneer provides businesses with a centralized platform for managing and automating customer support operations.