Total Products under this Category: 206
Last updated: September 26, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
ETS supports the development and continuous delivery of improvements and new features throughout your contact centre operations. Once operational, ETS provides continual, real-time performance feedback, delivering early identification of customer-impacting errors.
feebak allows purecloud organizations to offer surveys to their callers soon after their conversation with an agent.
Rating: 5.0/5.0 stars
— Carolyn Stephany J.
CRMate Mobile enables a new style of contact center for mobile applications or web applications for visual IVR. By tapping the inquiry purpose from the smartphone.
Genesys Cloud Accelerator™ is a cloud hosted Genesys Professional Services application that can be utilized in any Genesys Cloud deployment, be it a new organization or a migration from a legacy environment. It allows for the rapid creation and import of configuration settings in minutes. Genesys Cloud Accelerator™ streamlines the process, and simplifies the administrative work related to the set-up of commonly updated objects and attributes of the Genesys Cloud configuration.
A guide/template for customers using Genesys Cloud for their business. This solution enables contact centers to a chat assistant for agents as interaction widgets over Genesys Cloud chat interactions.
A guide/template for customers using both Genesys Cloud and Vonage Video solutions for their business. This solution enables contact centers in integrating Vonage Video room sessions as interaction widgets over Genesys Cloud ACD interactions.
Adapter integrates easily existing Voxeo Prophecy IVR into Genesys platform.
Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX.
Average Rating: 4.5/5.0
Total Reviews: 23
AI-generated summary from verified user reviews
"Makes paying out insurance claims easy"
Rating: 5.0/5.0 stars
— Brittany R.
"Incredible Experience ( Support)"
Rating: 5.0/5.0 stars
— Verified User in Construction
The Google Speech Recognition (GSR plugin for the UniMRCP server enables Interactive Voice Response (IVR platforms to integrate Google's Cloud Speech-to-Text services using the Media Resource Control Protocol (MRCP versions 1 and 2. This integration allows for accurate and efficient speech-to-text conversion, enhancing the capabilities of voice-driven applications. Key Features and Functionality: - Automatic Speech Recognition (ASR: Utilizes deep learning neural networks to convert spoken language into text, facilitating applications like voice search and transcription. - Extensive Language Support: Recognizes over 110 languages and variants, accommodating a diverse user base. - Streaming Recognition: Provides real-time transcription by returning results while the user is still speaking. - Customizable Word Hints: Allows customization of speech recognition by providing specific words and phrases, enhancing accuracy for specialized vocabularies. - Noise Robustness: Effectively handles audio from noisy environments without requiring additional noise cancellation measures. - Inappropriate Content Filtering: Offers the ability to filter out inappropriate content in text results for certain languages. Primary Value and User Solutions: The GSR plugin addresses the need for high-accuracy speech recognition in IVR systems by leveraging Google's advanced ASR capabilities. By integrating this plugin, developers can enhance user interactions through reliable voice command processing and transcription services. The plugin's support for multiple languages and real-time processing ensures a seamless and inclusive user experience across various applications.
Gyst is an enhancement for existing voice self-service systems that delivers easier, better, faster, and more cost effective customer service. Delivered via our simple to use web-based rest API, Gyst is platform agnostic - so it will work with whatever voice system you use today, and the system you use years from now.
Multimedia, SaaS-based virtual interviewing and candidate evaluation software application
Average Rating: 4.1/5.0
Total Reviews: 9
"Streamlined UI/UX interface with maximum flexibility"
Rating: 5.0/5.0 stars
— Sumeet L.
"A great solution for the HR team to meet the ongoing resource management and hiring needs."
Rating: 4.5/5.0 stars
— Mandeep S.
With the Holiday Message Changer from Avtex, you now have the ability to have these message changes happen automatically. Schedule all of your holiday schedules and play a special greeting for each one without having to change Interaction Attendant each ti
Indicate me is a strong player in AI and insight visualization. Our advanced AI tool summarizes and categorizes all customer interactions, showing how satisfied your customers are and providing in-depth insights valuable to your entire organization. Our AI Buddy coaches your employees to enhance the quality of customer interactions. With Indicate me, you can make faster and more informed decisions, gaining insights into what you should improve and what your customers demand.
The instGenesys connector provides an integration between Instagram and Genesys PureEngage contact center platform. The connector automatically routes Instagram customer interactions related to your organization to the skilled agents trained to respond to Instagram feeds.
Simply by specifying a source location for the interactions to be played users can access recorded calls and screen recordings directly from an archive storage location. The application automatically determines if the selected interaction is encrypted or not and applies the appropriate decryption processes.
