Total Products under this Category: 206
Last updated: September 26, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
SmartVideo for Genesys is simple, easy to use and offers an escalation from the existing Genesys communication channels: chat, voice, SMS, email and social networks to mobile, real-time, interactive video directly from the Genesys environment.
Snapshotz is the first CX assessment app to evaluate and map the current state of contact centre and digital (RPA & AI) service delivery to the ISO 18295 customer service delivery standards.
The SocialCom® Genesys Connector is a specialized integration tool designed to seamlessly incorporate social media interactions into the Genesys Cloud™ platform. This connector enables businesses to manage customer engagements across various social media channels, such as Facebook and Twitter, within a unified contact center environment. By consolidating social media communications, organizations can enhance their customer service capabilities, ensuring timely and efficient responses to inquiries and comments. Key Features and Functionality: - Social Media Integration: Connects platforms like Facebook and Twitter directly to the Genesys Cloud environment, allowing for centralized management of social interactions. - Advanced Social Listening: Monitors and analyzes conversations across major social platforms, enabling businesses to track keywords, accounts, and hashtags. - AI-Powered Sentiment Analysis: Utilizes natural language processing to classify posts as positive, negative, or neutral, helping teams prioritize and respond efficiently. - Unified Agent Interface: Provides agents with a single interface to manage social media interactions alongside other customer communications, ensuring consistency and ease of use. - Intelligent Routing and Queueing: Employs the same routing and queueing methodologies as other channels, allowing for prioritized and accurate responses to social inquiries. Primary Value and User Solutions: The SocialCom® Genesys Connector addresses the challenge of managing customer interactions across multiple social media platforms by integrating these channels into the Genesys Cloud™ platform. This integration provides a comprehensive omnichannel customer experience solution, enabling businesses to: - Enhance Customer Engagement: By unifying marketing and customer support, brands gain a holistic view of the customer journey, allowing for proactive engagement that addresses concerns before they escalate. - Reduce Support Costs: Efficient management of social media interactions helps in reducing support costs by streamlining processes and minimizing the need for multiple tools. - Safeguard Brand Reputation: Timely and effective responses to customer inquiries and comments on social media help in maintaining and enhancing brand reputation. - Leverage AI for Efficiency: AI-driven solutions, such as Agent Copilot, provide real-time support to agents, enhancing efficiency and ensuring consistent, high-quality experiences across social channels. By integrating social media care into the Genesys Cloud™ platform, the SocialCom® Genesys Connector empowers businesses to deliver exceptional customer experiences, streamline operations, and maintain a strong brand presence across social media channels.
Social Data Router (SDR) allows your contact center agents to engage with customers across different Social Media platforms through a single router. Facebook, Instagram, LinkedIn, YouTube and Twitter are all supported by SDR.
Spitch is a Swiss provider of solutions based on Automatic Speech Recognition (ASR) and voice biometrics, Voice User Interfaces (VUI), and natural language voice data analytics.
Average Rating: 5.0/5.0
Total Reviews: 1
"MultiLingual Support is their best feature"
Rating: 5.0/5.0 stars
— Dharmesh M.
For enterprises that are migrating from Avaya and Cisco legacy contact center platforms to Genesys, Starfish offers best-in-class migration and automation solutions. Starfish aligns with Genesys’ proven Walk, Run, Fly process to easily migrate agents and related resources - resulting in greater customer satisfaction.
Starfish Provisioning Solution for ServiceNow automatically fulfills service requests, tasks and incidents to automate the management of communication resources on multi-vendor communication platforms including Avaya, Cisco, Microsoft and Genesys.
The Embrava Status Lights for Agents solution is a productivity tool designed to give your contact center supervisors the ability to know the state of all their agents at an instant.
SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents.
The Survey Comment Transcriber for PureConnect is a specialized tool designed to enhance the functionality of the PureConnect platform by converting audio-based survey comments into accurate, searchable text. This transcription capability allows organizations to efficiently analyze customer feedback, leading to improved service quality and customer satisfaction. Key Features and Functionality: - Automated Transcription: Seamlessly converts recorded survey comments into text, eliminating the need for manual transcription. - Integration with PureConnect: Fully integrates with the PureConnect system, ensuring smooth operation within existing workflows. - Searchable Text Output: Provides transcribed text that is easily searchable, facilitating quick retrieval and analysis of customer feedback. - Enhanced Data Analysis: Enables organizations to perform in-depth analysis of customer sentiments and trends by leveraging textual data. Primary Value and Problem Solved: By automating the transcription of audio survey comments, the Survey Comment Transcriber for PureConnect addresses the challenge of efficiently processing and analyzing qualitative customer feedback. This automation reduces the time and resources required for manual transcription, minimizes errors, and allows organizations to gain timely insights into customer experiences. Consequently, businesses can make informed decisions to enhance service delivery, address customer concerns promptly, and foster stronger customer relationships.
SWIFT™ List2Campaign is a web-based tool that facilitates the loading of client records for a source system file (e.g. Client Database, CRM) into the Genesys Outbound calling format.
The SWIFT Marketo Adapter connects the Genesys CX platform with Marketo. Users can leverage Marketo marketing attributes to provide an enhanced customer experience through intelligent routing. Agents can better service clients and prospects by having marketing customer profiles and marketing campaign information at their fingertips.
Sycurio digital delivers better CX and more secure payments across every enterprise engagement channel. Our solutions remove the cost and complexity of payment systems integration and PCI DSS compliance and make your customers’ payment experiences flow seamlessly – giving them choice and trust in the way you process their payments. Our powerful payment APIs are built to integrate with your cloud contact center solutions, CRM and payment gateways enabling you to take payments in any and every digital channel you choose. And our engineered-in PCI compliance solutions ensure that your PCI DSS reporting is kept to the minimum Self-Assessment Questionnaire ‘A’ level (SAQ-A). Sycurio’s payment API and agent user interface delivers a platform that you can use to build a customer experience that both matches their needs and your goals. Each digital payment link can be personalised, is highly secure and fully configurable. They can be protected by passwords or become inactive after successful payment, set to expire after a specific number of clicks, or by time- or be geolocation-specific. Agents and your systems can view and track each link in real time using Sycurio’s comprehensive tools and API, ensuring you have complete control to initiate further automated processes or engage with customers to encourage the progression of the payment. In addition, Sycurio.Digital payment links can be utilized by all agents, remote workers and field workforces without mandatory PCI DSS clearance or the PCI payment security training. Your organization and people are automatically protected in every Sycurio protected payment transaction. Your customer’s sensitive payment card information is completely shielded from your network, systems and agents, ensuring maximum security for you and them, and PCI DSS compliance with minimal effort. Sycurio.Digital secure payment links can be easily embedded in: • Contact center & CRM systems • ERP platforms • SMS & email messages • Agent chat and messaging applications • Social media and social commerce environments • AI driven chat & voicebots • IVR systems • Used as alternative payment methods for e-commerce • Presented as QR payment codes on printed invoices and point of sale materials Sycurio’s payment solutions perfectly balance CX with security As a longstanding Level 1 PCI Service Provider and accredited by both Visa & Mastercard, Sycurio creates better ways to create brilliant payment journeys that plug directly into your existing systems and platforms – we help you to create lasting customer trust and loyalty in every payment transaction.
Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.
Sync for Genesys allows simple sync scripts to synchronize partial or whole Genesys environments. Maintain full records of synchronized changes. Crate portable and scripts for use in any Genesys Configuration environment. All links and dependencies are automatically handled.
