Total Products under this Category: 203
Last updated: November 08, 2026
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Social Data Router (SDR) allows your contact center agents to engage with customers across different Social Media platforms through a single router. Facebook, Instagram, LinkedIn, YouTube and Twitter are all supported by SDR.
Spitch is a Swiss provider of solutions based on Automatic Speech Recognition (ASR) and voice biometrics, Voice User Interfaces (VUI), and natural language voice data analytics.
Average Rating: 5.0/5.0
Total Reviews: 1
"MultiLingual Support is their best feature"
Rating: 5.0/5.0 stars
— Dharmesh M.
For enterprises that are migrating from Avaya and Cisco legacy contact center platforms to Genesys, Starfish offers best-in-class migration and automation solutions. Starfish aligns with Genesys’ proven Walk, Run, Fly process to easily migrate agents and related resources - resulting in greater customer satisfaction.
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Starfish Provisioning Solution for ServiceNow automatically fulfills service requests, tasks and incidents to automate the management of communication resources on multi-vendor communication platforms including Avaya, Cisco, Microsoft and Genesys.
The Embrava Status Lights for Agents solution is a productivity tool designed to give your contact center supervisors the ability to know the state of all their agents at an instant.
SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents.
The Survey Comment Transcriber for PureConnect is a specialized tool designed to enhance the functionality of the PureConnect platform by converting audio-based survey comments into accurate, searchable text. This transcription capability allows organizations to efficiently analyze customer feedback, leading to improved service quality and customer satisfaction. Key Features and Functionality: - Automated Transcription: Seamlessly converts recorded survey comments into text, eliminating the need for manual transcription. - Integration with PureConnect: Fully integrates with the PureConnect system, ensuring smooth operation within existing workflows. - Searchable Text Output: Provides transcribed text that is easily searchable, facilitating quick retrieval and analysis of customer feedback. - Enhanced Data Analysis: Enables organizations to perform in-depth analysis of customer sentiments and trends by leveraging textual data. Primary Value and Problem Solved: By automating the transcription of audio survey comments, the Survey Comment Transcriber for PureConnect addresses the challenge of efficiently processing and analyzing qualitative customer feedback. This automation reduces the time and resources required for manual transcription, minimizes errors, and allows organizations to gain timely insights into customer experiences. Consequently, businesses can make informed decisions to enhance service delivery, address customer concerns promptly, and foster stronger customer relationships.
SWIFT™ List2Campaign is a web-based tool that facilitates the loading of client records for a source system file (e.g. Client Database, CRM) into the Genesys Outbound calling format.
The SWIFT Marketo Adapter connects the Genesys CX platform with Marketo. Users can leverage Marketo marketing attributes to provide an enhanced customer experience through intelligent routing. Agents can better service clients and prospects by having marketing customer profiles and marketing campaign information at their fingertips.
Sycurio digital delivers better CX and more secure payments across every enterprise engagement channel. Our solutions remove the cost and complexity of payment systems integration and PCI DSS compliance and make your customers’ payment experiences flow seamlessly – giving them choice and trust in the way you process their payments. Our powerful payment APIs are built to integrate with your cloud contact center solutions, CRM and payment gateways enabling you to take payments in any and every digital channel you choose. And our engineered-in PCI compliance solutions ensure that your PCI DSS reporting is kept to the minimum Self-Assessment Questionnaire ‘A’ level (SAQ-A). Sycurio’s payment API and agent user interface delivers a platform that you can use to build a customer experience that both matches their needs and your goals. Each digital payment link can be personalised, is highly secure and fully configurable. They can be protected by passwords or become inactive after successful payment, set to expire after a specific number of clicks, or by time- or be geolocation-specific. Agents and your systems can view and track each link in real time using Sycurio’s comprehensive tools and API, ensuring you have complete control to initiate further automated processes or engage with customers to encourage the progression of the payment. In addition, Sycurio.Digital payment links can be utilized by all agents, remote workers and field workforces without mandatory PCI DSS clearance or the PCI payment security training. Your organization and people are automatically protected in every Sycurio protected payment transaction. Your customer’s sensitive payment card information is completely shielded from your network, systems and agents, ensuring maximum security for you and them, and PCI DSS compliance with minimal effort. Sycurio.Digital secure payment links can be easily embedded in: • Contact center & CRM systems • ERP platforms • SMS & email messages • Agent chat and messaging applications • Social media and social commerce environments • AI driven chat & voicebots • IVR systems • Used as alternative payment methods for e-commerce • Presented as QR payment codes on printed invoices and point of sale materials Sycurio’s payment solutions perfectly balance CX with security As a longstanding Level 1 PCI Service Provider and accredited by both Visa & Mastercard, Sycurio creates better ways to create brilliant payment journeys that plug directly into your existing systems and platforms – we help you to create lasting customer trust and loyalty in every payment transaction.
Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.
Sync for Genesys allows simple sync scripts to synchronize partial or whole Genesys environments. Maintain full records of synchronized changes. Crate portable and scripts for use in any Genesys Configuration environment. All links and dependencies are automatically handled.
Syndeo g-Connect is an AI-powered communication platform which makes it easy for businesses to engage with customers via the messaging apps they already use on a daily basis.
The System Report Handler for PureConnect is a specialized tool designed to enhance the reporting capabilities within the Customer Interaction Center (CIC environment. It automates the execution of reporting tasks by integrating seamlessly with the CIC reporting system, thereby streamlining the generation and management of reports. Key Features and Functionality: - Automated Report Execution: Utilizes handler steps to invoke the I3RunCrReport executable within the CIC environment, passing necessary parameters via a named pipe for efficient report generation. - Synchronous Operation: Operates synchronously, awaiting completion codes from report executions to ensure accurate and timely reporting. - Resource Management: Limits concurrent report executions to five instances to maintain system performance, with a timeout mechanism to handle prolonged executions. - Error Handling: Incorporates safeguards to terminate reports exceeding a ten-minute execution time, preventing potential system degradation and addressing issues like unresponsive processes. Primary Value and User Benefits: The System Report Handler addresses the need for efficient and reliable report generation within the PureConnect platform. By automating reporting tasks and managing system resources effectively, it ensures that organizations can produce timely and accurate reports without compromising system performance. This automation reduces manual intervention, minimizes errors, and enhances the overall efficiency of contact center operations.
TACTAL is a patented, cloud-based communication solution developed by i-Comm Connect, designed to enhance customer engagement by enabling real-time, secure voice interactions directly through a business's digital platforms. By integrating a simple call button into websites, mobile apps, or digital marketing materials, TACTAL allows customers to connect instantly with live representatives without the need for downloads or plugins. This seamless integration not only improves the customer experience but also significantly reduces telecommunication costs associated with traditional toll-free numbers. Key Features and Functionality: - Instant Web-Based Calling: Customers can initiate voice calls directly from a company's digital touchpoints, facilitating immediate communication without leaving the platform. - Visual Directory: A user-friendly interface that guides customers to the appropriate department or individual, streamlining the communication process and eliminating the need for complex IVR systems. - Data Analytics and Tracking: TACTAL captures essential caller data, including location and device information, enabling businesses to offer personalized and proactive customer support. - CRM and Contact Center Integration: Seamless integration with existing CRM systems and contact center solutions allows for efficient call routing and access to customer profiles, enhancing service quality. - Cost Efficiency: By leveraging VoIP technology, TACTAL reduces telephony expenses, offering a cost-effective alternative to traditional communication methods. Primary Value and User Solutions: TACTAL addresses the critical need for businesses to provide accessible, efficient, and secure communication channels for their customers. By embedding a call button directly into digital platforms, it eliminates barriers to communication, ensuring customers can reach support effortlessly. This not only enhances customer satisfaction and loyalty but also streamlines internal processes by directing inquiries to the appropriate channels. Additionally, the reduction in telecommunication costs and the ability to capture valuable customer data position TACTAL as a strategic tool for businesses aiming to optimize their customer service operations and drive growth.
