# Best Genesys AppFoundry Marketplace - Page 12

## How Many Genesys AppFoundry Marketplace Products Does G2 Track?

**Total Products under this Category:** 211

### Category Stats (Aug 2026)

- **Average Rating:** 4.39/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Cogito (+6.25%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Genesys AppFoundry Marketplace Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,200+ Authentic Reviews
- 211+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

**Sponsored**

### Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2450&secure%5Bchosen_at%5D=2026-08-04T20%3A07%3A26Z&secure%5Bdisplayable_resource_id%5D=2450&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2450&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=2450&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-appfoundry-marketplace%3Fpage%3D12&secure%5Btoken%5D=67df230720496c0e3782f23831b4e742916b0ba7ada63de7faa41853c9da7d78&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website)

### [Slidy Cloud Data Mart](https://www.g2.com/products/slidy-cloud-data-mart/reviews)

Slidy Cloud Data Mart is a cloud-based data management solution designed to streamline data integration, storage, and analysis for businesses. It offers a centralized platform that enables organizations to efficiently manage their data assets, ensuring seamless access and insightful analytics. Key Features and Functionality: - Real-Time Data Integration: Facilitates the immediate incorporation of data from various sources, ensuring up-to-date information is always available. - Self-Service Data Delivery: Empowers users to access and retrieve data independently, reducing reliance on IT departments and accelerating decision-making processes. - Enterprise Data Governance: Provides robust tools for data quality management, metadata handling, and data lineage tracking, ensuring compliance and data integrity. - Interactive Querying and Analytics: Supports advanced analytics, including machine learning and natural language processing, enabling users to derive meaningful insights from their data. - Unified Data and Metadata Dictionary: Maintains a comprehensive repository of data definitions and metadata, promoting consistency and understanding across the organization. Primary Value and Solutions Provided: Slidy Cloud Data Mart addresses the challenges of fragmented data management by offering a cohesive platform that integrates disparate data sources. It enhances operational efficiency through real-time data processing and self-service capabilities, allowing businesses to respond swiftly to market changes. By ensuring robust data governance and providing advanced analytical tools, it empowers organizations to make informed, data-driven decisions, ultimately driving growth and innovation.

#### Who Is the Company Behind Slidy Cloud Data Mart?

- **Seller:** [CC Expertise Ltd](https://www.g2.com/sellers/cc-expertise-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [SmartCalling™](https://www.g2.com/products/smartcalling/reviews)

Your outbound calls are bonafide, helpful, even expected, but 8/10 times they still get ignored. Decades of nuisance callers have damage voice channel's trust. Our proprietary solution will help customers establish that your calls are not spam calls.

#### Who Is the Company Behind SmartCalling™?

- **Seller:** [SmartCom](https://www.g2.com/sellers/smartcom)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aa807c899f57747b0268f09518ca87f1db2b047f40cb32a6ed13f1197b80086&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmartcom_2%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Smart Connector for SAP C/4HANA](https://www.g2.com/products/smart-connector-for-sap-c-4hana/reviews)

The Smart Connector for SAP C/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP C/4HANA (also known as SAP Hybris or C4C) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside SAP so always visible and accessible whatever interaction is managed by the agent.

#### Who Is the Company Behind Smart Connector for SAP C/4HANA?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

### [Smart Connector for SAP S/4HANA](https://www.g2.com/products/smart-connector-for-sap-s-4hana/reviews)

The Smart Connector for SAP S/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP S/4HANA using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside SAP so always visible and accessible whatever interaction is managed by the agent.

#### Who Is the Company Behind Smart Connector for SAP S/4HANA?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

### [SmartVideo](https://www.g2.com/products/smartvideo/reviews)

SmartVideo for Genesys is simple, easy to use and offers an escalation from the existing Genesys communication channels: chat, voice, SMS, email and social networks to mobile, real-time, interactive video directly from the Genesys environment.

#### Who Is the Company Behind SmartVideo?

- **Seller:** [VideoEngager](https://www.g2.com/sellers/videoengager)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7dd622e3f8ad68763924df2d1fd56664ee9aca656da6463f64148aff953ca183&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10419236&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Snapshotz](https://www.g2.com/products/snapshotz/reviews)

Snapshotz is the first CX assessment app to evaluate and map the current state of contact centre and digital (RPA & AI) service delivery to the ISO 18295 customer service delivery standards.

#### Who Is the Company Behind Snapshotz?

- **Seller:** [CXSnapshotz](https://www.g2.com/sellers/cxsnapshotz)
- **HQ Location:** Auckland, New Zealand
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [SocialCom® Genesys Connector](https://www.g2.com/products/socialcom-genesys-connector/reviews)

The SocialCom® Genesys Connector is a specialized integration tool designed to seamlessly incorporate social media interactions into the Genesys Cloud™ platform. This connector enables businesses to manage customer engagements across various social media channels, such as Facebook and Twitter, within a unified contact center environment. By consolidating social media communications, organizations can enhance their customer service capabilities, ensuring timely and efficient responses to inquiries and comments. Key Features and Functionality: - Social Media Integration: Connects platforms like Facebook and Twitter directly to the Genesys Cloud environment, allowing for centralized management of social interactions. - Advanced Social Listening: Monitors and analyzes conversations across major social platforms, enabling businesses to track keywords, accounts, and hashtags. - AI-Powered Sentiment Analysis: Utilizes natural language processing to classify posts as positive, negative, or neutral, helping teams prioritize and respond efficiently. - Unified Agent Interface: Provides agents with a single interface to manage social media interactions alongside other customer communications, ensuring consistency and ease of use. - Intelligent Routing and Queueing: Employs the same routing and queueing methodologies as other channels, allowing for prioritized and accurate responses to social inquiries. Primary Value and User Solutions: The SocialCom® Genesys Connector addresses the challenge of managing customer interactions across multiple social media platforms by integrating these channels into the Genesys Cloud™ platform. This integration provides a comprehensive omnichannel customer experience solution, enabling businesses to: - Enhance Customer Engagement: By unifying marketing and customer support, brands gain a holistic view of the customer journey, allowing for proactive engagement that addresses concerns before they escalate. - Reduce Support Costs: Efficient management of social media interactions helps in reducing support costs by streamlining processes and minimizing the need for multiple tools. - Safeguard Brand Reputation: Timely and effective responses to customer inquiries and comments on social media help in maintaining and enhancing brand reputation. - Leverage AI for Efficiency: AI-driven solutions, such as Agent Copilot, provide real-time support to agents, enhancing efficiency and ensuring consistent, high-quality experiences across social channels. By integrating social media care into the Genesys Cloud™ platform, the SocialCom® Genesys Connector empowers businesses to deliver exceptional customer experiences, streamline operations, and maintain a strong brand presence across social media channels.

#### Who Is the Company Behind SocialCom® Genesys Connector?

- **Seller:** [brightONE Consulting](https://www.g2.com/sellers/brightone-consulting-737e5dc5-fd8c-44f5-93d0-cf2b44a8e9fb)
- **Year Founded:** 1982
- **HQ Location:** Munich, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfa969319aacd207e2856aa65d20c2077207e8636bff18d97af239eb8477d0e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finfinit-cx-gmbh&secure%5Burl_type%5D=linkedin_company_website)  
151 employees on LinkedIn®

### [Social Data Router](https://www.g2.com/products/social-data-router/reviews)

Social Data Router (SDR) allows your contact center agents to engage with customers across different Social Media platforms through a single router. Facebook, Instagram, LinkedIn, YouTube and Twitter are all supported by SDR.

#### Who Is the Company Behind Social Data Router?

- **Seller:** [IST Networks](https://www.g2.com/sellers/ist-networks)
- **Year Founded:** 2002
- **HQ Location:** Cairo, EG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fbc67e62a277f29c5aca3365b50cc479b94ded312c697e9563349d77e4af130&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fist-networks&secure%5Burl_type%5D=linkedin_company_website)  
452 employees on LinkedIn®

### [Spitch](https://www.g2.com/products/spitch/reviews)

Spitch is a Swiss provider of solutions based on Automatic Speech Recognition (ASR) and voice biometrics, Voice User Interfaces (VUI), and natural language voice data analytics.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Spitch?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.7/10)
- **Ease of Setup:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Spitch?

- **Seller:** [Spitch](https://www.g2.com/sellers/spitch)
- **Year Founded:** 2014
- **HQ Location:** Stadtkreis 2, CH
- **Twitter:** @Spitch\_AG  
111 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5337c528454fed1aafadec4f301fd6c65aef8fe7df2e59b62e4e753365883514&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspitch-ag%2F&secure%5Burl_type%5D=linkedin_company_website)  
82 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Spitch?

**["MultiLingual Support is their best feature"](https://www.g2.com/survey_responses/spitch-review-10168535)**

**Rating:** 5.0/5.0 stars

_— Dharmesh M._

[Read full review](https://www.g2.com/survey_responses/spitch-review-10168535)

### [Starfish Migration Solution](https://www.g2.com/products/starfish-migration-solution/reviews)

For enterprises that are migrating from Avaya and Cisco legacy contact center platforms to Genesys, Starfish offers best-in-class migration and automation solutions. Starfish aligns with Genesys’ proven Walk, Run, Fly process to easily migrate agents and related resources - resulting in greater customer satisfaction.

#### Who Is the Company Behind Starfish Migration Solution?

- **Seller:** [Starfish Associates](https://www.g2.com/sellers/starfish-associates)
- **Year Founded:** 1990
- **HQ Location:** Pune, Maharashtra, India
- **Twitter:** @StarfishAssoc  
172 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3caf4c22ea4898e0f96d5e19109d9f07bd8d682b9fa38124c2289bca4f6641dc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpersistent-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
25,331 employees on LinkedIn®

### [Starfish Provisioning Solution](https://www.g2.com/products/starfish-provisioning-solution/reviews)

Starfish Provisioning Solution for ServiceNow automatically fulfills service requests, tasks and incidents to automate the management of communication resources on multi-vendor communication platforms including Avaya, Cisco, Microsoft and Genesys.

#### Who Is the Company Behind Starfish Provisioning Solution?

- **Seller:** [Starfish Associates](https://www.g2.com/sellers/starfish-associates)
- **Year Founded:** 1990
- **HQ Location:** Pune, Maharashtra, India
- **Twitter:** @StarfishAssoc  
172 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3caf4c22ea4898e0f96d5e19109d9f07bd8d682b9fa38124c2289bca4f6641dc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpersistent-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
25,331 employees on LinkedIn®

### [Status Lights](https://www.g2.com/products/status-lights/reviews)

The Embrava Status Lights for Agents solution is a productivity tool designed to give your contact center supervisors the ability to know the state of all their agents at an instant.

#### Who Is the Company Behind Status Lights?

- **Seller:** [Embrava](https://www.g2.com/sellers/embrava)
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76e5e72b4ae8b2144f9a4f6621c017b48f03a40fe62a0bd4ac96ac99f16c074c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fembrava&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

### [SuperChannel](https://www.g2.com/products/superchannel/reviews)

SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents.

#### Who Is the Company Behind SuperChannel?

- **Seller:** [Sabio](https://www.g2.com/sellers/sabio-29ec4789-50f0-4640-ab19-f8878ace4d5c)
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ebcde479d9e789455228acc178c90ea5855e5f21a09b7c90c932e406885b91b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsabio&secure%5Burl_type%5D=linkedin_company_website)  
651 employees on LinkedIn®

### [Survey Comment Transcriber for PureConnect](https://www.g2.com/products/survey-comment-transcriber-for-pureconnect/reviews)

The Survey Comment Transcriber for PureConnect is a specialized tool designed to enhance the functionality of the PureConnect platform by converting audio-based survey comments into accurate, searchable text. This transcription capability allows organizations to efficiently analyze customer feedback, leading to improved service quality and customer satisfaction. Key Features and Functionality: - Automated Transcription: Seamlessly converts recorded survey comments into text, eliminating the need for manual transcription. - Integration with PureConnect: Fully integrates with the PureConnect system, ensuring smooth operation within existing workflows. - Searchable Text Output: Provides transcribed text that is easily searchable, facilitating quick retrieval and analysis of customer feedback. - Enhanced Data Analysis: Enables organizations to perform in-depth analysis of customer sentiments and trends by leveraging textual data. Primary Value and Problem Solved: By automating the transcription of audio survey comments, the Survey Comment Transcriber for PureConnect addresses the challenge of efficiently processing and analyzing qualitative customer feedback. This automation reduces the time and resources required for manual transcription, minimizes errors, and allows organizations to gain timely insights into customer experiences. Consequently, businesses can make informed decisions to enhance service delivery, address customer concerns promptly, and foster stronger customer relationships.

#### Who Is the Company Behind Survey Comment Transcriber for PureConnect?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

### [SWIFT™ List2Campaign](https://www.g2.com/products/swift-list2campaign/reviews)

SWIFT™ List2Campaign is a web-based tool that facilitates the loading of client records for a source system file (e.g. Client Database, CRM) into the Genesys Outbound calling format.

#### Who Is the Company Behind SWIFT™ List2Campaign?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

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[Browse Genesys AppFoundry Marketplace Themes](/categories/genesys-appfoundry-marketplace/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated June 16, 2025

The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace.

To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must:

- Be available for purchase or integration through the Genesys AppFoundry Marketplace
- Provide functionality that enhances or integrates with Genesys Cloud CX or related systems
- Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities

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