Total Products under this Category: 206
Last updated: October 01, 2026
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Routing manager allows business users to drive their routing logic in real time without touching architect scripts or having to go through the typical development and rollout cycle.
The SAP Connector for PureCloud integrates the Genesys PureCloud Solution with the SAP CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.
Scripting for Genesys allows scripted changes to be executed in any Genesys environment. Achieve 100% accurate data entry in seconds. Create portable scripts, without the limitations of DBIDs to be used in any Genesys environment. All. All inter-links and dependencies are automatically handled.
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Founded in 2013, SecureCo is on a mission to make enterprise communication secure and easy. We are the ‘no-code’ communication platform bringing empathy to the forefront of customer experiences. SecureCo believes in a world where everyone feels valued by the companies they deal with. Today, consumers want empathy when interacting with brands, and we are enabling this for over 20,000 contact centre agents and business professionals through our Intelligent Voice Platform (IVP). Every month, SecureCo’s IVP delivers millions of calls to world-leading systems integrators, software providers, and enterprises. The no-code solution helps organisations reduce the complexities of deploying and managing voice technologies and improve customer experiences. IVP acts as a hub connecting all of a company’s calling, contact centre and unified communications technologies with the services required to create the customer experience of the future, one that prioritises convenience and empathy. This means customers can now take advantage of real-time voice-based AI services as well as simplify their cloud migration whilst keeping existing investments.
Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Media and Messaging Channels such as Facebook Messenger, Twitter, Instagram, Line and Whatsapp and more. Advanced workforce and agent performance metrics allow Sentiment.io to generate the greatest ROI of any solution of its type. https://www.sentiment.io
Average Rating: 4.6/5.0
Total Reviews: 6
"Running Sentiment Analysis on Product Reviews"
Rating: 4.5/5.0 stars
— Zameer M.
"Appreciation and Recommendations"
Rating: 5.0/5.0 stars
— Verified User in Internet
The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.
Agent Assist Express is an easy to use and setup solution that leverages AI and workflows to make every agent more efficient through intelligent guidance. Agent Assist Express can be setup in 72 hours, costs a fraction of similar solutions and is integrated with Google’s CCAI offering a seamless upgrade.
The Siebel Connector for PureCloud integrates the Genesys PureCloud Solution with the Siebel CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.
With SimpleConference by Avtex, this can be a reality. Simply associate an Attendant profile with the bridge number(s), and callers will be joined to the appropriate bridge.
Sirahu covers a wide range of the IT spectrum. Each business unit is independently managed, autonomous entities offering deep technical knowledge and a high degree of core competence. Each enterprise embraces modern agile development practices delivering rapid turnaround, fast time to market and high quality solutions.
CC-Expertise is a Contact Center and Telecommunications Consultancy company that is focused on assisting contact centres with their technology needs. At CC-Expertise we understand that creating a successful contact centre is not just about maximizing the technology to the fullest, but it is also about getting the best out of your human resources and increasing their productivity.
Slidy Cloud Data Mart is a cloud-based data management solution designed to streamline data integration, storage, and analysis for businesses. It offers a centralized platform that enables organizations to efficiently manage their data assets, ensuring seamless access and insightful analytics. Key Features and Functionality: - Real-Time Data Integration: Facilitates the immediate incorporation of data from various sources, ensuring up-to-date information is always available. - Self-Service Data Delivery: Empowers users to access and retrieve data independently, reducing reliance on IT departments and accelerating decision-making processes. - Enterprise Data Governance: Provides robust tools for data quality management, metadata handling, and data lineage tracking, ensuring compliance and data integrity. - Interactive Querying and Analytics: Supports advanced analytics, including machine learning and natural language processing, enabling users to derive meaningful insights from their data. - Unified Data and Metadata Dictionary: Maintains a comprehensive repository of data definitions and metadata, promoting consistency and understanding across the organization. Primary Value and Solutions Provided: Slidy Cloud Data Mart addresses the challenges of fragmented data management by offering a cohesive platform that integrates disparate data sources. It enhances operational efficiency through real-time data processing and self-service capabilities, allowing businesses to respond swiftly to market changes. By ensuring robust data governance and providing advanced analytical tools, it empowers organizations to make informed, data-driven decisions, ultimately driving growth and innovation.
Your outbound calls are bonafide, helpful, even expected, but 8/10 times they still get ignored. Decades of nuisance callers have damage voice channel's trust. Our proprietary solution will help customers establish that your calls are not spam calls.
The Smart Connector for SAP C/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP C/4HANA (also known as SAP Hybris or C4C) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside SAP so always visible and accessible whatever interaction is managed by the agent.
The Smart Connector for SAP S/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP S/4HANA using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside SAP so always visible and accessible whatever interaction is managed by the agent.
