# Best Enterprise Feedback Management Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with [CRM software](https://www.g2.com/categories/crm). While EFM software can have significant overlap with [survey software](https://www.g2.com/categories/survey) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback. Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution. To qualify for inclusion in the Enterprise Feedback Management category, a product must: - Provide all the features of a Survey solution - Enable organizations to solicit feedback from customers or stakeholders - Trigger alerts from collected feedback to send users regular feedback - Assign differing permissions to each employee or department to access specific customer information - Facilitate the distribution and analysis of data ## Top Enterprise Feedback Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,971 reviews) | Omnichannel feedback capture inside Salesforce customer records | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,819 reviews) | CRM-native feedback surveys with lifecycle-triggered automation | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 3 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | — | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" | | 4 | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5.0 (788 reviews) | Tagless behavioral-session feedback and struggle analytics | "[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)" | | 5 | [Userback](https://www.g2.com/products/userback/reviews) | 4.7/5.0 (279 reviews) | — | "[Userback Keeps Client Feedback Organized with Easy Setup and Handy Integrations](https://www.g2.com/survey_responses/userback-review-12823497)" | | 6 | [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) | 4.9/5.0 (67 reviews) | Multi-location review generation with centralized feedback analytics | "[Fast Setup, Automated Review Requests, and a Clean All-in-One Dashboard](https://www.g2.com/survey_responses/reputationstacker-review-13086958)" | | 7 | [Simplesat](https://www.g2.com/products/simplesat/reviews) | 4.8/5.0 (164 reviews) | Post-ticket CSAT collection with PSA integration | "[Simplesat: Easy, Efficient, with Resilient Support](https://www.g2.com/survey_responses/simplesat-review-12874198)" | | 8 | [Delighted](https://www.g2.com/products/delighted/reviews) | 4.7/5.0 (59 reviews) | NPS/CSAT closed-loop feedback with multi-channel survey triggering | "[Delighted is amazing.](https://www.g2.com/survey_responses/delighted-review-9782860)" | | 9 | [BugHerd](https://www.g2.com/products/bugherd/reviews) | 4.7/5.0 (208 reviews) | Visual website feedback with contextual bug-pinning | "[Fast, User-Friendly Website Collaboration with Real-Time Feedback](https://www.g2.com/survey_responses/bugherd-review-12846029)" | | 10 | [Chattermill](https://www.g2.com/products/chattermill/reviews) | 4.4/5.0 (236 reviews) | — | "[Intuitive Feedback Analysis with Room for Deeper Insights](https://www.g2.com/survey_responses/chattermill-review-10437099)" | --- ## What Are the Most Common Questions About Enterprise Feedback Management Software? *AI-generated · Last updated: May 26, 2026* ### Which Enterprise Feedback Management platforms avoid steep learning curves for managers implementing team-wide solutions? Based on G2 reviews, managers looking to reduce rollout friction often mention products with intuitive interfaces, straightforward setup, and responsive support. HubSpot Service Hub is frequently described as easy to use, with connected tools that help teams get started quickly, though some reviewers note reporting can take time to learn. Simplesat reviewers also highlight simple setup, user-friendly dashboards, and responsive support during migrations and integrations. According to verified users, Chattermill is easy to start with for many teams, especially when tracking customer feedback trends, although some advanced features can still feel overwhelming. G2 reviewers mention that products with cleaner workflows and faster onboarding tend to be easier for team-wide adoption. ### How Enterprise Feedback Management adoption among customer success managers collecting survey feedback efficiently? Based on G2 reviews, adoption tends to improve when enterprise feedback tools simplify survey setup, centralize responses, and reduce manual follow-up. Customer success and support teams often mention value in platforms that make it easy to launch surveys, monitor feedback in one place, and share insights across teams. According to verified users, Simplesat stands out for straightforward survey deployment, reporting, and responsive support, while HubSpot Service Hub is often noted for connected workflows across customer-facing teams. G2 reviewers mention that adoption is stronger when the product fits existing workflows, supports integrations, and helps teams move from collecting feedback to acting on it without heavy administrative effort. ### What should marketing managers evaluate when selecting Enterprise Feedback Management for quick customer issue identification? Based on G2 reviews, marketing managers should look closely at how quickly a platform captures feedback, organizes themes, and surfaces issues without heavy manual analysis. G2 reviewers mention that tools are especially useful when they centralize feedback from multiple channels, provide dashboards that are easy to interpret, and support alerting or categorization for recurring complaints. According to verified users, analytics depth, integration with existing systems, and ease of setup also matter because they affect how fast teams can act. Reviews across products in this category repeatedly point to practical strengths such as automated reporting, trend visibility, and workflows that make it easier to spot friction points before they become larger customer experience problems. ### What most trusted Enterprise Feedback Management by customer success managers and marketing teams based on user reviews? Based on G2 reviews, trust in Enterprise Feedback Management Software usually comes from consistent usability, dependable reporting, and responsive support rather than one feature alone. Reviewers often describe trusted platforms as the ones that centralize feedback, help teams act quickly, and fit naturally into daily workflows. According to verified users, HubSpot Service Hub is valued for connected customer communication and an easy-to-follow experience, while Simplesat is praised for straightforward feedback collection and strong support. G2 reviewers also highlight Chattermill for turning large volumes of customer feedback into readable trends and actionable themes, which can help cross-functional teams stay aligned on what customers are saying. **Here are some of the top-rated products on G2:** - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) – used to centralize customer communication, surveys, ticketing, and support workflows in one connected platform - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) – used for centralized case management, omnichannel support, automation, and customer visibility across teams - [Simplesat](https://www.g2.com/products/simplesat/reviews) – used to send CSAT and NPS surveys, track real-time feedback, and support voice-of-customer reporting ### What best Enterprise Feedback Management platforms for customer success managers gathering feedback and boosting team engagement? Based on G2 reviews, the best-fit platforms for customer success managers usually combine easy feedback collection with visibility that helps teams stay aligned and responsive. Reviewers frequently mention benefits like centralized communication, simple survey workflows, and dashboards that make it easier to share customer sentiment internally. According to verified users, HubSpot Service Hub supports ticketing, shared inboxes, surveys, and team collaboration in one place, while Simplesat is often praised for easy survey setup and real-time feedback visibility. G2 reviewers also note that Chattermill helps teams turn customer comments into themes and trends, which can improve coaching, prioritization, and engagement around customer issues. **Here are some of the top-rated products on G2:** - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) – helps customer-facing teams manage surveys, ticketing, shared inboxes, and collaboration from one platform - [Simplesat](https://www.g2.com/products/simplesat/reviews) – supports quick CSAT and NPS collection with reporting that helps teams monitor customer sentiment in real time - [Chattermill](https://www.g2.com/products/chattermill/reviews) – helps teams analyze large volumes of feedback, spot recurring themes, and connect insights to improvement efforts ### What highest rated Enterprise Feedback Management for solving recurring customer issues and tracking support requests? Based on G2 reviews, HubSpot Service Hub appears as the strongest fit here because reviewers consistently describe it as centralizing tickets, customer communication, and support workflows in a way that makes recurring issues easier to spot and manage. According to verified users, teams use it to organize shared inboxes, route requests, track renewals, automate support work, and keep customer information in one place. G2 reviewers mention that reporting and some advanced configurations can still take time to learn, but they regularly highlight its value for streamlined support operations, clear visibility, and faster issue follow-up. Other reviewed products also support feedback tracking, but HubSpot Service Hub shows the broadest recent review presence for this use case. ### Which Enterprise Feedback Management tools automate survey distribution and improve customer engagement collection speed? Based on G2 reviews, products in this category improve collection speed when they automate survey sends, simplify integrations, and keep results visible in real time. Simplesat reviewers frequently mention easy survey deployment, link-based sharing, responsive support, and integrations that help teams collect CSAT and NPS feedback with less manual work. HubSpot Service Hub is also described as useful for surveys, shared inboxes, and connected customer communication, helping teams gather responses as part of broader service workflows. According to verified users, tools that reduce setup friction and centralize responses help teams move faster, while dashboards and alerts make it easier to keep customer engagement efforts active without constant manual follow-up. ### Which Enterprise Feedback Management solutions turn raw feedback into actionable insights with in-depth analytics? Based on G2 reviews, the strongest solutions for this need are the ones that organize large volumes of comments into themes, trends, and dashboards that teams can act on quickly. Chattermill reviewers often mention clear visualizations, categorization, sentiment analysis, and the ability to combine multiple feedback sources into one view. Simplesat is also praised for reporting, dashboards, and real-time visibility into customer sentiment, especially for survey-driven programs. According to verified users, ReputationStacker stands out for reporting, comparisons, and filters that help multi-location teams turn review and feedback data into operational improvements. G2 reviewers mention that actionable analytics matter most when they reduce manual review and make patterns easy to share across teams. ### How Enterprise Feedback Management solutions closing the intent-action gap by identifying why customers drop inquiry forms? Based on G2 reviews, this use case is strongest when a platform combines direct feedback with journey context so teams can see where friction happens and why. YourCX reviewers specifically describe using the platform to identify where customers drop off in inquiry and booking flows, then connect those moments to survey responses for faster root-cause analysis. G2 reviewers mention that this kind of visibility helps teams move from assumptions to evidence-based improvements. According to verified users, platforms that blend behavior signals, segmentation, and structured feedback are especially useful for reducing abandonment and improving digital touchpoints because they show both what users did and what they felt during the journey. ### What Enterprise Feedback Management software most relied on by customer success managers for ticket management and response tracking? Based on G2 reviews, customer success teams rely most on software that combines ticket visibility, communication history, and response tracking in one place. HubSpot Service Hub is commonly described as a central hub for ticketing, shared inboxes, live chat, and coordinated follow-up, which helps teams stay organized and avoid scattered conversations. Agentforce Service is also frequently mentioned for case management, omnichannel support, automation, and consolidated customer data that supports service operations at scale. According to verified users, dependable response tracking matters most when teams need clear ownership, faster handoffs, and a shared view of customer history. G2 reviewers mention these capabilities repeatedly as core reasons teams depend on these platforms. ## G2 Grid® for Enterprise Feedback Management Software ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=5494&focus%5B%5D=57328&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=18969&focus%5B%5D=73862&focus%5B%5D=61042&focus%5B%5D=19287) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, Glassbox, Userback, ReputationStacker, Simplesat, and Delighted. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=userback&focus%5B%5D=reputationstacker&focus%5B%5D=simplesat&focus%5B%5D=delighted) ## How Many Enterprise Feedback Management Software Products Does G2 Track? **Total Products under this Category:** 274 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank Enterprise Feedback Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 24,800+ Authentic Reviews - 274+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Enterprise Feedback Management Software Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Easiest to Use:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Top Trending:** [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) - **Best Free Software:** [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) --- **Sponsored** ### Canny Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-07-17T14%3A32%3A54Z&secure%5Bdisplayable_resource_id%5D=32&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=32&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=38122&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%3Fpage%3D15&secure%5Btoken%5D=d7b59430365eb12f001b29c4741cdd81c29fdc9dba58a3bfa3e55d664d3923c9&secure%5Burl%5D=https%3A%2F%2Fcanny.io%2Fregister%3Futm_campaign%3Dg2-cpc-sponsored-placement%26utm_medium%3Dcpc%26utm_source%3Dg2&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated Enterprise Feedback Management Software Products in 2026? ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform **Average Rating:** 4.4/5.0 **Total Reviews:** 6,971 **How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?** - **Ease of Use:** 8.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 37% Enterprise #### What Are Agentforce Service (formerly Salesforce Service Cloud)'s Pros and Cons? **Pros:** - Ease of Use (1259 reviews) - Features (1102 reviews) - Case Management (1097 reviews) - Efficiency (973 reviews) - Helpful (591 reviews) **Cons:** - Complexity (697 reviews) - Learning Curve (583 reviews) - Steep Learning Curve (474 reviews) - Expensive (425 reviews) - Complex Usability (423 reviews) ### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features. - Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency. - Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy. - Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks. - Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud. **Cons:** - Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use. - Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features. - Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members. - Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively. - Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **"[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)"** **Rating:** 4.0/5.0 stars *— Naampreet K.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) --- **"[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)"** **Rating:** 5.0/5.0 stars *— Arnold D.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) --- #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### 2. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,819 **How Do G2 Users Rate HubSpot Service Hub?** - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.7/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.5/10 (Category avg: 8.9/10) **Who Is the Company Behind HubSpot Service Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Success Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 37% Mid-Market #### What Are HubSpot Service Hub's Pros and Cons? **Pros:** - Ease of Use (325 reviews) - Features (214 reviews) - Helpful (170 reviews) - Efficiency (155 reviews) - Case Management (147 reviews) **Cons:** - Missing Features (117 reviews) - Limited Customization (93 reviews) - Limited Features (88 reviews) - Lack of Features (75 reviews) - Ticket Management (75 reviews) ### What Do G2 Reviewers Say About HubSpot Service Hub? *AI-generated summary from verified user reviews* **Pros:** - Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly. - Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels. - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency. - Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly. - Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly. **Cons:** - Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly. - Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression. - Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity. - Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience. - Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling. #### What Are Recent G2 Reviews of HubSpot Service Hub? **"[HubSpot Service Hub has helped streamline our support operations significantly. .](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)"** **Rating:** 4.0/5.0 stars *— Ashish P.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632) --- **"[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)"** **Rating:** 4.5/5.0 stars *— Lizeth M.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336) --- #### What Are G2 Users Discussing About HubSpot Service Hub? - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments ### 3. [AskNicely](https://www.g2.com/products/asknicely/reviews) AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,029 **How Do G2 Users Rate AskNicely?** - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.3/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind AskNicely?** - **Seller:** [AskNicely](https://www.g2.com/sellers/asknicely) - **Company Website:** https://www.asknicely.com/ - **Year Founded:** 2014 - **HQ Location:** Portland, OR - **Twitter:** @asknicely (2,316 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ask-nicely/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 43% Small-Business #### What Are AskNicely's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Customer Support (18 reviews) - Customer Feedback (13 reviews) - Helpful (11 reviews) - Easy Setup (9 reviews) **Cons:** - Difficult Reporting (6 reviews) - Survey Limitations (6 reviews) - Limited Customization (5 reviews) - Manual Processes (3 reviews) - Improvement Needed (2 reviews) ### What Do G2 Reviewers Say About AskNicely? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of AskNicely, praising its intuitive interface and straightforward functionality. - Users commend AskNicely for its **excellent customer support** , providing timely assistance and solutions tailored to their needs. - Users value the **direct and accessible client feedback** that enhances insights and coaching effectiveness with AskNicely. - Users value the **exceptional support** from AskNicely, praising the team's responsiveness and dedication to customer satisfaction. - Users find the **easy setup** of AskNicely straightforward and seamless, enhancing their overall experience with the platform. **Cons:** - Users find **difficult reporting** in AskNicely slows down the process of accessing essential analytics and updates. - Users find it frustrating to manage contact deletions, highlighting **survey limitations** that hinder streamlined communication with customers. - Users express frustration with the **limited customization** options for workflows, surveys, and dashboard features in AskNicely. - Users find the **manual processes** cumbersome, particularly when deleting contacts and relying on Excel for reporting. - Users feel that **improvement is needed** in shout out functionality and Salesforce integration for a better experience. #### What Are Recent G2 Reviews of AskNicely? **"[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)"** **Rating:** 5.0/5.0 stars *— Raymond C C.* [Read full review](https://www.g2.com/survey_responses/asknicely-review-7865358) --- **"[Empowers Honest Feedback, Needs Better Shout-Out Simplicity](https://www.g2.com/survey_responses/asknicely-review-11868470)"** **Rating:** 5.0/5.0 stars *— Brandon L.* [Read full review](https://www.g2.com/survey_responses/asknicely-review-11868470) --- #### What Are G2 Users Discussing About AskNicely? - [What is AskNicely used for?](https://www.g2.com/discussions/what-is-asknicely-used-for) ### 4. [Glassbox](https://www.g2.com/products/glassbox/reviews) Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. **Average Rating:** 4.9/5.0 **Total Reviews:** 788 **How Do G2 Users Rate Glassbox?** - **Ease of Use:** 9.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Glassbox?** - **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox) - **Company Website:** https://www.glassbox.com/ - **Year Founded:** 2010 - **HQ Location:** London - **Twitter:** @GlassboxDigital (1,803 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10491772/ (278 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Analyst, Product Owner - **Top Industries:** Financial Services, Insurance - **Company Size:** 77% Enterprise, 18% Mid-Market #### What Are Glassbox's Pros and Cons? **Pros:** - Ease of Use (210 reviews) - Session Replay (190 reviews) - Insights (174 reviews) - Helpful (132 reviews) - Customer Understanding (122 reviews) **Cons:** - Session Issues (70 reviews) - Not Intuitive (65 reviews) - Session Management (62 reviews) - Learning Curve (61 reviews) - Missing Features (54 reviews) ### What Do G2 Reviewers Say About Glassbox? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Glassbox, enabling immediate access to insights for timely decision-making. - Users find the **session replay feature** invaluable for resolving customer issues and improving overall experience effectively. - Users value the **immediate insights** from Glassbox, enabling timely interventions and identification of revenue opportunities. - Users find the **visibility into customer interactions** with Glassbox invaluable for troubleshooting and enhancing user experience. - Users value Glassbox for its **exceptional customer understanding** , enabling effective troubleshooting and validation of customer information. **Cons:** - Users are frustrated by **session issues** , including split links, limited history access, and slow query responses. - Users find the **navigation icons unintuitive** , leading to confusion when navigating the Glassbox interface. - Users report **session management issues** such as slow loading times and frequent session expirations that hinder usability. - Users find the **learning curve steep** , requiring additional training and better documentation to effectively navigate Glassbox. - Users desire improved **customization options** in reporting and funnel creation within Glassbox for enhanced functionality. #### What Are Recent G2 Reviews of Glassbox? **"[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)"** **Rating:** 4.0/5.0 stars *— Basma K.* [Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865) --- **"[Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays](https://www.g2.com/survey_responses/glassbox-review-11982027)"** **Rating:** 5.0/5.0 stars *— ADITYA T.* [Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027) --- #### What Are G2 Users Discussing About Glassbox? - [What is Glassbox used for?](https://www.g2.com/discussions/what-is-glassbox-used-for) ### 5. [Userback](https://www.g2.com/products/userback/reviews) Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. **Average Rating:** 4.7/5.0 **Total Reviews:** 279 **How Do G2 Users Rate Userback?** - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 7.5/10 (Category avg: 9.0/10) - **Feedback Collection:** 7.8/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Userback?** - **Seller:** [Userback](https://www.g2.com/sellers/userback) - **Company Website:** https://www.userback.io - **Year Founded:** 2014 - **HQ Location:** Brisbane - **Twitter:** @userbackio (202 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7960309/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 81% Small-Business, 8% Mid-Market #### What Are Userback's Pros and Cons? **Pros:** - Ease of Use (62 reviews) - Feedback Management (37 reviews) - Setup Ease (30 reviews) - Features (29 reviews) - Simple (29 reviews) **Cons:** - Limited Customization (17 reviews) - Feature Limitations (13 reviews) - Missing Features (13 reviews) - Limited Features (9 reviews) - Limited Options (9 reviews) ### What Do G2 Reviewers Say About Userback? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Userback, praising its intuitive interface and seamless feedback collection process. - Users appreciate the **easy feedback management** of Userback, enhancing communication and understanding between clients and teams. - Users praise the **setup ease** of Userback, noting its intuitive installation and seamless integration into workflows. - Users value Userback for its **streamlined feedback process** , enhancing communication and collaboration between teams and clients. - Users appreciate how Userback makes collecting feedback **simple and actionable** , enhancing collaboration and speeding up issue resolution. **Cons:** - Users desire more **customization options** for branding and readability, finding the current settings too limiting. - Users note several **feature limitations** in Userback, particularly in mobile app testing and task tracking efficiency. - Users express concern over **missing features** like ticket tracking and mobile app testing, impacting usability and efficiency. - Users find the **limited features** of Userback restrict customization, mobile testing, and integrations, hindering their workflow. - Users feel there are **limited options** for client branding and ticket management, hindering customization and efficiency. #### What Are Recent G2 Reviews of Userback? **"[Userback Keeps Getting Better: Clean UI, Powerful Feedback & Bug Reporting](https://www.g2.com/survey_responses/userback-review-12769733)"** **Rating:** 4.5/5.0 stars *— Goher K.* [Read full review](https://www.g2.com/survey_responses/userback-review-12769733) --- **"[Userback Keeps Client Feedback Organized with Easy Setup and Handy Integrations](https://www.g2.com/survey_responses/userback-review-12823497)"** **Rating:** 5.0/5.0 stars *— Sylvester M.* [Read full review](https://www.g2.com/survey_responses/userback-review-12823497) --- #### What Are G2 Users Discussing About Userback? - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment ### 6. [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search. **Average Rating:** 4.9/5.0 **Total Reviews:** 67 **How Do G2 Users Rate ReputationStacker?** - **Ease of Use:** 9.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind ReputationStacker?** - **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/reputationstacker/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Director - **Top Industries:** Consumer Services, Hospital & Health Care - **Company Size:** 55% Small-Business, 34% Mid-Market #### What Are ReputationStacker's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Review Increase (11 reviews) - Reputation Management (8 reviews) - Automation (7 reviews) - Easy Setup (6 reviews) **Cons:** - Connection Issues (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) - Filtering Limitations (1 reviews) ### What Do G2 Reviewers Say About ReputationStacker? *AI-generated summary from verified user reviews* **Pros:** - Users find ReputationStacker to be **very easy to use** , streamlining review collection with hassle-free setup and automation. - Users love the **ease of use** of ReputationStacker, simplifying review collection and boosting their customer ratings significantly. - Users love the **ease of online reputation management** with ReputationStacker, enjoying seamless setup and support for their locations. - Users value the **automation** of ReputationStacker, streamlining review requests and boosting their business's online presence effectively. - Users find the **easy setup** of ReputationStacker efficient, allowing seamless integration and effective automated review collection. **Cons:** - Users face **connection issues** during setup, but support helps ensure smooth operation afterward. - Users find the filtering options useful but note it can be **difficult to learn** due to complexity and lack of documentation. - Users find ReputationStacker to be **expensive** when exceeding text message limits, leading to higher costs than anticipated. - Users find **filtering issues** arise when combining multiple options, leading to confusion and a need for better documentation. - Users find the **filtering limitations** challenging, particularly when combining multiple options without adequate guidance or documentation. #### What Are Recent G2 Reviews of ReputationStacker? **"[Fast Setup, Automated Review Requests, and a Clean All-in-One Dashboard](https://www.g2.com/survey_responses/reputationstacker-review-13086958)"** **Rating:** 5.0/5.0 stars *— Daniel N.* [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13086958) --- **"[Hands-Off Reputation Management and Customer Experience Platform for Rapidly Growing Fitness Brand](https://www.g2.com/survey_responses/reputationstacker-review-13105832)"** **Rating:** 5.0/5.0 stars *— Sam M.* [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13105832) --- #### What Are G2 Users Discussing About ReputationStacker? - [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment ### 7. [Simplesat](https://www.g2.com/products/simplesat/reviews) Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty. **Average Rating:** 4.8/5.0 **Total Reviews:** 164 **How Do G2 Users Rate Simplesat?** - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.3/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Simplesat?** - **Seller:** [Simplesat](https://www.g2.com/sellers/simplesat) - **Company Website:** https://www.simplesat.io - **Year Founded:** 2016 - **HQ Location:** Seattle, Washington - **Twitter:** @simplesat (192 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13224182/ (27 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Small-Business, 39% Mid-Market #### What Are Simplesat's Pros and Cons? **Pros:** - Customer Support (13 reviews) - Ease of Use (12 reviews) - Easy Setup (9 reviews) - Survey Creation (8 reviews) - Easy Integrations (7 reviews) **Cons:** - Expensive (2 reviews) - Integration Issues (2 reviews) - Survey Issues (2 reviews) - Complex Usability (1 reviews) - Connection Issues (1 reviews) ### What Do G2 Reviewers Say About Simplesat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **kind and responsive customer support** from Simplesat, enhancing their overall experience remarkably. - Users value the **ease of use** of Simplesat, making customer feedback management simple and effective. - Users highlight the **easy setup** of Simplesat, enabling quick integration and immediate customer feedback. - Users appreciate the **customizable survey creation** in Simplesat, ensuring tailored and efficient feedback collection for their needs. - Users value the **easy integrations** offered by Simplesat, enabling seamless survey implementation with various systems. **Cons:** - Users feel that the **increased pricing** of Simplesat diminishes its value compared to competitors. - Users often experience **integration issues** with Simplesat, causing disruptions in workflow due to frequent disconnections. - Users find the **survey customization options lacking** , limiting their ability to tailor feedback and branding effectively. - Users find the **complex usability** of Simplesat challenging, as setup can be unintuitive and frustrating at times. - Users experience **connection issues** with Simplesat, causing disruptions due to frequent disconnections during platform integration. #### What Are Recent G2 Reviews of Simplesat? **"[Simplesat: Easy, Efficient, with Resilient Support](https://www.g2.com/survey_responses/simplesat-review-12874198)"** **Rating:** 5.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/simplesat-review-12874198) --- **"[Making Feedback Management More Practical and Organized](https://www.g2.com/survey_responses/simplesat-review-12950522)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/simplesat-review-12950522) --- #### What Are G2 Users Discussing About Simplesat? - [What are the tools used by marketers to measure customer satisfaction?](https://www.g2.com/discussions/what-are-the-tools-used-by-marketers-to-measure-customer-satisfaction) - [What is survey Survicate?](https://www.g2.com/discussions/simplesat-what-is-survey-survicate) - [What is CSAT in customer service?](https://www.g2.com/discussions/what-is-csat-in-customer-service) - 1 comment - [What is simplesat?](https://www.g2.com/discussions/what-is-simplesat) - 1 comment ### 8. [Delighted](https://www.g2.com/products/delighted/reviews) Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn. **Average Rating:** 4.7/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Delighted?** - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Delighted?** - **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics) - **Year Founded:** 2002 - **HQ Location:** Provo, UT - **Twitter:** @Qualtrics (42,137 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/314350/ (6,231 employees on LinkedIn®) - **Ownership:** NASDAQ: XM **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of Delighted? **"[Very VERY intuitive 👏](https://www.g2.com/survey_responses/delighted-review-6697443)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/delighted-review-6697443) --- **"[Delighted is amazing.](https://www.g2.com/survey_responses/delighted-review-9782860)"** **Rating:** 5.0/5.0 stars *— Anna G.* [Read full review](https://www.g2.com/survey_responses/delighted-review-9782860) --- #### What Are G2 Users Discussing About Delighted? - [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) - 1 comment - [What is NPS delighted?](https://www.g2.com/discussions/what-is-nps-delighted) - [What does Delighted do?](https://www.g2.com/discussions/what-does-delighted-do) - [What is delighted platform?](https://www.g2.com/discussions/what-is-delighted-platform) ### 9. [BugHerd](https://www.g2.com/products/bugherd/reviews) BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. It's a simple tool for clients to use without requiring them to create accounts or log in. BugHerd website feedback & bug reporting tool is ideal for teams that build websites, including:  - Agencies - Web Developers - Web Designers - Project Managers - QA/UA Testers - Marketing Professionals - Content Creators One of the key differences between BugHerd and other platforms is that users pin their comments directly on live webpages. This makes it easy to show exactly where feedback or issues are. This is a huge benefit when collecting feedback from multiple clients or stakeholders as they can see the feedback that's already been given and avoid duplication. All feedback automatically comes with a screenshot and technical details such as browser, URL, operating system, etc; and each comment is transformed into a trackable task on an inbuilt Kanban board, enabling teams to prioritize and resolve issues efficiently. BugHerd also has deep two-way integrations with all project management tools such as ClickUp, monday.com, Asana, Trello, Jira, and more; as well as supporting integrations with collaboration tools like Slack & Microsoft Teams, and developer tools like GitHub. BugHerd also has a fully featured API and Webhook support enabling custom integrations with any application. This allows teams to manage their workflow without disruption, ensuring that feedback is incorporated into existing processes. By centralizing feedback and task management, BugHerd not only improves team efficiency but also contributes to higher client satisfaction, as clients see their suggestions implemented in a timely manner. Effortless feedback. Happier clients. Better websites. Get started in minutes, with a free trial today or book a 1:1 demo. https://bugherd.com **Average Rating:** 4.7/5.0 **Total Reviews:** 208 **How Do G2 Users Rate BugHerd?** - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.4/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind BugHerd?** - **Seller:** [BugHerd](https://www.g2.com/sellers/bugherd-4165e3c8-d810-4fb0-b78f-6e0c4fc4ef09) - **Company Website:** https://bugherd.com/ - **Year Founded:** 2011 - **HQ Location:** Melbourne - **Twitter:** @bugherd (1,620 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bugherd/about (13 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager - **Top Industries:** Marketing and Advertising, Design - **Company Size:** 71% Small-Business, 23% Mid-Market #### What Are BugHerd's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Feedback (16 reviews) - Team Collaboration (16 reviews) - Task Management (13 reviews) - Efficiency (12 reviews) **Cons:** - Missing Features (6 reviews) - Software Bugs (4 reviews) - Bug Management (3 reviews) - Complex Usability (3 reviews) - Lack of Tools (3 reviews) ### What Do G2 Reviewers Say About BugHerd? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of BugHerd, making website feedback and bug tracking intuitive and streamlined. - Users praise BugHerd for its **intuitive feedback process** , streamlining communication and saving valuable time. - Users value the **seamless team collaboration** in BugHerd, enhancing project management and client communication effectively. - Users value the **simplicity of task management** in BugHerd, especially its seamless integration with ClickUp. - Users commend BugHerd for its **efficiency** in streamlining QA processes and enhancing collaboration throughout web projects. **Cons:** - Users experience **missing features** like screenshot capture and SCORM support, hindering efficiency and usability. - Users experience **software bugs** with BugHerd, including issues with screenshots and pin placements complicating the workflow. - Users report **issues with logging bugs and extension stability** , impacting overall efficiency during their workflow. - Users experience **complex usability challenges** occasionally, especially during setup and when adding team members to BugHerd. - Users are disappointed by the **lack of essential tools** in BugHerd, hindering their workflow and collaboration. #### What Are Recent G2 Reviews of BugHerd? **"[Fast, User-Friendly Website Collaboration with Real-Time Feedback](https://www.g2.com/survey_responses/bugherd-review-12846029)"** **Rating:** 4.5/5.0 stars *— Christina C.* [Read full review](https://www.g2.com/survey_responses/bugherd-review-12846029) --- **"[Intuitive and Easy to Adopt—Bugherd Captures Feedback Effortlessly](https://www.g2.com/survey_responses/bugherd-review-12856608)"** **Rating:** 5.0/5.0 stars *— Lisa D.* [Read full review](https://www.g2.com/survey_responses/bugherd-review-12856608) --- #### What Are G2 Users Discussing About BugHerd? - [What are website Bugs?](https://www.g2.com/discussions/what-are-website-bugs) - 1 comment - [How do you add a new bug to BugHerd?](https://www.g2.com/discussions/how-do-you-add-a-new-bug-to-bugherd) - 1 comment - [How do you use a BugHerd?](https://www.g2.com/discussions/how-do-you-use-a-bugherd) - 3 comments - [What is BugHerd?](https://www.g2.com/discussions/what-is-bugherd) - 1 comment ### 10. [Chattermill](https://www.g2.com/products/chattermill/reviews) Chattermill is the AI-native customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By leveraging advanced AI technology, Chattermill empowers businesses to extract meaningful insights from diverse data sources, including surveys, reviews, support tickets, conversations, and social media interactions. This comprehensive approach enables companies to identify recurring issues, understand customer pain points, and drive product improvements with confidence. Targeted primarily at customer-focused teams, Chattermill serves a wide range of industries, including e-commerce, hospitality, and retail. Organizations like Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M utilize Chattermill to transform their customer experiences and foster business growth. The platform is particularly beneficial for Customer Experience (CX) and Voice of Customer (VoC) teams, as it allows them to pinpoint factors affecting customer satisfaction and loyalty. Additionally, Product and UX teams can prioritize enhancements based on genuine customer needs, while Support and Operations teams can identify recurring issues before they escalate into larger problems. One of Chattermill's key features is its powerful AI analytics capability, which enables the extraction of actionable insights from unstructured text feedback. This functionality allows businesses to uncover clear trends and patterns that inform strategic decision-making. By providing clarity and insights, Chattermill helps organizations improve their products and services, ultimately leading to increased customer satisfaction. The platform's ability to consolidate and scale voice-of-customer analysis also benefits Insights and Data teams, making it easier to manage and interpret large volumes of feedback. Chattermill stands out in the feedback analytics category due to its commitment to delivering deep, actionable insights rather than just surface-level metrics. This focus on understanding customer sentiment allows organizations to make informed decisions that enhance their overall customer experience. The platform has received recognition from G2, being named a Grid Leader and Momentum Leader in Feedback Analytics Products, among other accolades. These distinctions highlight Chattermill's effectiveness and user satisfaction within the competitive landscape of customer feedback solutions. For organizations looking to deepen their understanding of customer experiences and drive meaningful improvements, Chattermill offers a robust solution that integrates seamlessly into existing workflows. By harnessing the power of AI and comprehensive feedback analysis, businesses can navigate the complexities of customer sentiment and foster lasting loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 236 **How Do G2 Users Rate Chattermill?** - **Ease of Use:** 8.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.8/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Chattermill?** - **Seller:** [Chattermill](https://www.g2.com/sellers/chattermill) - **Year Founded:** 2015 - **HQ Location:** London - **Twitter:** @ChattermillAI (460 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9443815/ (76 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Product Manager, Product Manager - **Top Industries:** Retail, Financial Services - **Company Size:** 48% Mid-Market, 45% Enterprise #### What Are Chattermill's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Feedback Management (24 reviews) - Customer Insights (22 reviews) - Insights Generation (21 reviews) - Feedback (17 reviews) **Cons:** - Insufficient Information (8 reviews) - Not Intuitive (7 reviews) - AI Limitations (6 reviews) - Inaccuracy (6 reviews) - Complex Usability (5 reviews) ### What Do G2 Reviewers Say About Chattermill? *AI-generated summary from verified user reviews* **Pros:** - Users find Chattermill's **ease of use** exceptional, enabling quick access to valuable insights without extensive training. - Users value the **real-time feedback management** of Chattermill, enhancing their ability to respond swiftly to customer reviews. - Users value the **clarity of customer insights** from Chattermill, enabling informed decisions and improved service strategies. - Users value the **actionable insights** generated by Chattermill, which greatly enhance service quality and decision-making. - Users appreciate the **cleanliness and organization of reviews** in Chattermill, enhancing the analysis of customer feedback. **Cons:** - Users find **insufficient information** in Chattermill, noting a steep learning curve and a need for better guidance. - Users find the **interface not intuitive** , making it challenging to access insights and create dashboards efficiently. - Users note that the **AI limitations** hinder insights and guidance, affecting the overall analytical experience. - Users experience **inaccuracy** issues with Chattermill's AI, leading to misclassifications and unreliable insights at times. - Users find the **complex usability** of Chattermill challenging, especially for occasional users and new adopters. #### What Are Recent G2 Reviews of Chattermill? **"[Chattermill Turns Multilingual Customer Feedback into Actionable Product Insights](https://www.g2.com/survey_responses/chattermill-review-12772265)"** **Rating:** 4.5/5.0 stars *— Florent J.* [Read full review](https://www.g2.com/survey_responses/chattermill-review-12772265) --- **"[Intuitive Feedback Analysis with Room for Deeper Insights](https://www.g2.com/survey_responses/chattermill-review-10437099)"** **Rating:** 4.0/5.0 stars *— Thomas Z.* [Read full review](https://www.g2.com/survey_responses/chattermill-review-10437099) --- #### What Are G2 Users Discussing About Chattermill? - [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) - 1 comment ### 11. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 453 **How Do G2 Users Rate ServiceNow Customer Service Management?** - **Ease of Use:** 8.5/10 (Category avg: 9.1/10) **Who Is the Company Behind ServiceNow Customer Service Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate Consultant - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 45% Enterprise, 28% Mid-Market #### What Are ServiceNow Customer Service Management's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Features (26 reviews) - Efficiency (21 reviews) - Case Management (20 reviews) - Automation (18 reviews) **Cons:** - Learning Curve (18 reviews) - Steep Learning Curve (15 reviews) - Limited Customization (13 reviews) - Complexity (12 reviews) - Improvements Needed (9 reviews) ### What Do G2 Reviewers Say About ServiceNow Customer Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows. - Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution. - Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly. - Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness. - Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity. **Cons:** - Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration. - Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training. - Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity. - Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding. - Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow. #### What Are Recent G2 Reviews of ServiceNow Customer Service Management? **"[Efficient platform for managing customer support workflows](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726) --- **"[Facilitate Problem Management with Detailed Ticketing](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)"** **Rating:** 5.0/5.0 stars *— David C.* [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317) --- #### What Are G2 Users Discussing About ServiceNow Customer Service Management? - [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment - [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do) - [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment - [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments - [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment ### 12. [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 330 **How Do G2 Users Rate Kapture CX?** - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Kapture CX?** - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX (142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9310674/ (629 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Mid-Market, 29% Small-Business #### What Are Kapture CX's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Features (92 reviews) - Helpful (85 reviews) - User-Friendly (78 reviews) - Efficiency (76 reviews) **Cons:** - Slow Performance (58 reviews) - Slow Loading (54 reviews) - Slow Speed (46 reviews) - Delays (42 reviews) - Improvement Needed (39 reviews) ### What Do G2 Reviewers Say About Kapture CX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration. - Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience. - Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution. - Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. - Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations. **Cons:** - Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading. - Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience. - Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance. - Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks. - Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality. #### What Are Recent G2 Reviews of Kapture CX? **"[Streamlining Support with Kapture: A Ticketing Tool That Delivers](https://www.g2.com/survey_responses/kapture-cx-review-11200090)"** **Rating:** 5.0/5.0 stars *— Ankit V.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-11200090) --- **"[“Smart AI-Powered Customer Support Platform for Faster Resolution”](https://www.g2.com/survey_responses/kapture-cx-review-12775091)"** **Rating:** 4.5/5.0 stars *— Mithavachana H.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-12775091) --- #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### 13. [UserTesting](https://www.g2.com/products/usertesting/reviews) UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs. **Average Rating:** 4.4/5.0 **Total Reviews:** 734 **How Do G2 Users Rate UserTesting?** - **Ease of Use:** 8.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.0/10 (Category avg: 8.9/10) **Who Is the Company Behind UserTesting?** - **Seller:** [UserTesting](https://www.g2.com/sellers/usertesting) - **Company Website:** https://www.usertesting.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @usertesting (42,832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/564709/ (1,876 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** UX Researcher, Product Designer - **Top Industries:** Computer Software, Financial Services - **Company Size:** 41% Enterprise, 37% Mid-Market #### What Are UserTesting's Pros and Cons? **Pros:** - Ease of Use (86 reviews) - Helpful (64 reviews) - Time-saving (45 reviews) - Customer Support (36 reviews) - Features (33 reviews) **Cons:** - Testing Difficulties (28 reviews) - Missing Features (26 reviews) - Survey Issues (22 reviews) - Expensive (19 reviews) - Limited Functionality (19 reviews) ### What Do G2 Reviewers Say About UserTesting? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of UserTesting, enabling quick feedback and efficient testing processes. - Users appreciate the **valuable insights** from UserTesting, aiding in effective understanding of consumer sentiment and feedback. - Users appreciate the **time-saving feedback** from UserTesting, enabling swift decisions based on real user interactions. - Users value the **helpful and responsive customer support** of UserTesting, enhancing their testing experience significantly. - Users value the **insightful feedback features** of UserTesting, enhancing their understanding of consumer sentiment effectively. **Cons:** - Users experience **testing difficulties** due to limited question logic, participant quality, and technical issues impacting effectiveness. - Users note the **missing features** in UserTesting, particularly regarding text formatting and survey navigation, affecting usability. - Users report **survey issues** including long response times, participant quality concerns, and challenges in sharing findings. - Users criticize UserTesting for being **expensive** , especially given the inconsistent quality of participants and support issues. - Users find that the **limited functionality** of UserTesting, including inconsistent features and analysis, hampers their overall experience. #### What Are Recent G2 Reviews of UserTesting? **"[Quick Access to Real Users with an Intuitive Dashboard and Rich Video Insights](https://www.g2.com/survey_responses/usertesting-review-12946786)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/usertesting-review-12946786) --- **"[UserTesting Makes Gathering Genuine Feedback Fast and Simple](https://www.g2.com/survey_responses/usertesting-review-12927269)"** **Rating:** 4.5/5.0 stars *— Sambit Kumar B.* [Read full review](https://www.g2.com/survey_responses/usertesting-review-12927269) --- #### What Are G2 Users Discussing About UserTesting? - [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) - 1 comment - [What is UserZoom used for?](https://www.g2.com/discussions/what-is-userzoom-used-for) - [What are the three types of user testing?](https://www.g2.com/discussions/what-are-the-three-types-of-user-testing) - [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) - 2 comments - [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) - 1 comment, 1 upvote ### 14. [Great Recruiters](https://www.g2.com/products/great-recruiters/reviews) Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables organizations to gather real-time feedback from candidates and clients, providing valuable insights into the performance of their recruiters and overall organizational effectiveness. By leveraging this data, staffing firms can identify areas for improvement, celebrate successes, and ultimately maximize the potential of their workforce. The target audience for Great Recruiters includes staffing agencies and recruitment firms looking to improve their operational efficiency and client satisfaction. In an industry where reputation and referrals are critical, having a system that facilitates immediate feedback can significantly influence a firm’s ability to attract top talent and maintain strong client relationships. The platform serves various use cases, such as enhancing recruiter performance, increasing candidate engagement, and building a positive brand image through authentic testimonials. Key features of Great Recruiters include real-time reviews, customizable feedback requests, and comprehensive analytics. Users can easily solicit feedback from candidates and clients after interactions, ensuring that insights are timely and relevant. The platform also provides analytics tools that allow staffing firms to track performance metrics over time, helping them make data-driven decisions to enhance their recruitment strategies. Additionally, the ability to showcase positive reviews and testimonials on various platforms can help firms stand out in a competitive market. By utilizing Great Recruiters, staffing firms can significantly improve their return on investment (ROI) by fostering a culture of continuous improvement and accountability. The insights gained from real-time feedback can lead to enhanced recruiter training programs, better candidate experiences, and ultimately, higher placement rates. Furthermore, the platform’s emphasis on building a strong reputation through authentic reviews can lead to increased referrals, further driving growth and success for staffing organizations. Overall, Great Recruiters offers a comprehensive solution that empowers staffing firms to elevate their brand and operational effectiveness in a dynamic industry. **Average Rating:** 4.9/5.0 **Total Reviews:** 165 **How Do G2 Users Rate Great Recruiters?** - **Ease of Use:** 9.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.8/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.8/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Great Recruiters?** - **Seller:** [Great Recruiters](https://www.g2.com/sellers/great-recruiters) - **Year Founded:** 2017 - **HQ Location:** Troy, Michigan - **Twitter:** @great_recruiter (324 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/great-recruiters (13 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Recruiter, Technical Recruiter - **Top Industries:** Staffing and Recruiting, Hospital & Health Care - **Company Size:** 48% Mid-Market, 47% Small-Business #### What Are Great Recruiters's Pros and Cons? **Pros:** - Helpful (16 reviews) - Feedback Management (15 reviews) - Feedback (11 reviews) - Ease of Use (10 reviews) - Recruitment Tools (10 reviews) **Cons:** - Verification Issues (4 reviews) - Missing Features (3 reviews) - Review Management (3 reviews) - Improvement Needed (2 reviews) - Not Intuitive (2 reviews) ### What Do G2 Reviewers Say About Great Recruiters? *AI-generated summary from verified user reviews* **Pros:** - Users find **Great Recruiters incredibly helpful** for improving service and gaining real-time feedback from candidates. - Users value the **real-time feedback** from candidates, enhancing recruitment processes and boosting team morale significantly. - Users value the **real-time feedback** feature of Great Recruiters, enhancing their recruitment process and candidate experience. - Users find Great Recruiters to be **extremely user-friendly** , enhancing the hiring experience with its intuitive interface and support. - Users appreciate the **effective feedback system** of Great Recruiters, enhancing interactions and improving services for candidates. **Cons:** - Users express frustration with **verification issues** , as unverified reviews hinder their journey to becoming Top Rated. - Users desire **missing features** like improved search options, ATS integration, and better review handling for enhanced functionality. - Users note the **timing of review requests** can lead to inaccurate feedback and affect the evaluation process. - Users note that **timing of review requests** must improve for more accurate feedback on recruiter performance. - Users find Great Recruiters **not intuitive** due to confusing verification processes and poorly timed review requests. #### What Are Recent G2 Reviews of Great Recruiters? **"[A Game-Changer for Authentic Candidate Experience Feedback](https://www.g2.com/survey_responses/great-recruiters-review-12502759)"** **Rating:** 5.0/5.0 stars *— Heidi H.* [Read full review](https://www.g2.com/survey_responses/great-recruiters-review-12502759) --- **"[Effortless Feedback, Enhances Performance](https://www.g2.com/survey_responses/great-recruiters-review-12671998)"** **Rating:** 5.0/5.0 stars *— Melissa R.* [Read full review](https://www.g2.com/survey_responses/great-recruiters-review-12671998) --- ### 15. [YourCX](https://www.g2.com/products/yourcx/reviews) YourCX stands out as a comprehensive tool for CX (Customer Experience) and EX (Employee Experience) research, providing research teams with flexible and advanced support in data analysis. The YourCX platform is often compared to a “Swiss Army knife” – its research tools are indispensable in complex and dynamic situations where fast and accurate analysis of user experiences is needed. With a wide range of features such as reporting, alerts, integrations with other systems and technical support, YourCX helps teams precisely identify problems and design more relevant interventions. Customer references underline the high level of professionalism of the YourCX team and their willingness to act proactively, thanks to which organizations are able to quickly adapt to changing market needs. Working with companies such as Multikino, Decathlon and Santander, YourCX has gained recognition for its flexibility and ability to respond quickly to customer needs, which allows for the effective implementation of innovative solutions in the area of ​​customer experience optimization. The company offers substantive and technical support and is committed to sharing knowledge, making it an invaluable partner in user experience management. YourCX is highly valued as a versatile, "Swiss army knife" tool, especially for research teams handling complex customer experience (CX) analysis. Its adaptability enables teams to efficiently capture, analyze, and respond to user data in real-time, making it ideal for dynamic market needs. Clients often highlight the team's professionalism, proactive support, and expertise in CX strategy, enhancing decision-making and optimizing customer satisfaction in challenging scenarios. **Average Rating:** 5.0/5.0 **Total Reviews:** 25 **How Do G2 Users Rate YourCX?** - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.9/10 (Category avg: 8.9/10) **Who Is the Company Behind YourCX?** - **Seller:** [YourCX](https://www.g2.com/sellers/yourcx) - **Year Founded:** 2016 - **HQ Location:** Wroclaw, PL - **Twitter:** @YourCXNews (15 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/yourcx/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 36% Enterprise, 36% Mid-Market #### What Are YourCX's Pros and Cons? **Pros:** - AI Integration (5 reviews) - Ease of Use (5 reviews) - Flexibility (4 reviews) - Survey Creation (4 reviews) - Ease (3 reviews) **Cons:** - Difficult Learning (3 reviews) - Learning Curve (3 reviews) - Filtering Issues (2 reviews) - Complex Usability (1 reviews) - Dashboard Issues (1 reviews) ### What Do G2 Reviewers Say About YourCX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **AI-driven capabilities** of YourCX, enhancing insights and significantly streamlining data analysis efforts. - Users value the **ease of use** of YourCX, enabling quick navigation and efficient data insights for everyone. - Users highlight the **flexibility** of YourCX, praising its customizable features and easy integration with various systems. - Users value the **advanced analytics** of YourCX, enhancing survey responses with real-time behavioral insights and actionable trends. - Users appreciate the **AI-driven analytics** of YourCX, which provides deep insights into client behavior and trends. **Cons:** - Users find the **difficult learning** curve challenging due to its technical complexity and advanced analytical features. - Users find the **steep learning curve** of YourCX challenging, especially for those unfamiliar with data analytics and configurations. - Users experience occasional **filtering issues** with large data sets, as advanced features may be hard to find. - Users find the **interface complicated** , making it difficult for new users to navigate YourCX effectively. - Users find that **dashboard issues** hinder usability, and the AI Companion's performance could be improved for efficiency. #### What Are Recent G2 Reviews of YourCX? **"[YourCX: platform for effectively combining online and offline experiences](https://www.g2.com/survey_responses/yourcx-review-12097428)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/yourcx-review-12097428) --- **"[The Bridge Between Guest Sentiment and Digital Behavior](https://www.g2.com/survey_responses/yourcx-review-12157172)"** **Rating:** 5.0/5.0 stars *— Lucio C.* [Read full review](https://www.g2.com/survey_responses/yourcx-review-12157172) --- #### What Are G2 Users Discussing About YourCX? - [What is YourCX used for?](https://www.g2.com/discussions/what-is-yourcx-used-for) - 1 comment ### 16. [Aha!](https://www.g2.com/products/aha/reviews) Aha! is the world's #1 product management software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery with AI. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, Elle (the AI assistant), and training programs via Aha! Academy to do their best work. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1.5M to people in need through Aha! Cares. Learn more at www.aha.io. **Average Rating:** 4.4/5.0 **Total Reviews:** 357 **How Do G2 Users Rate Aha!?** - **Ease of Use:** 7.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.9/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Aha!?** - **Seller:** [Aha! Labs](https://www.g2.com/sellers/aha-labs) - **Company Website:** https://www.aha.io/ - **Year Founded:** 2013 - **HQ Location:** Menlo Park, CA - **Twitter:** @aha_io (22,142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3110591/ (143 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Senior Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 31% Enterprise #### What Are Aha!'s Pros and Cons? **Pros:** - Customer Support (26 reviews) - Ease of Use (22 reviews) - Features (18 reviews) - Integrations (17 reviews) - Customization (16 reviews) **Cons:** - Learning Curve (13 reviews) - Limited Features (9 reviews) - Missing Features (9 reviews) - Difficult Navigation (8 reviews) - Learning Difficulty (8 reviews) ### What Do G2 Reviewers Say About Aha!? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** of Aha! during implementation and trial phases, greatly enhancing their experience. - Users appreciate the **ease of use** of Aha!, enjoying its intuitive design and seamless integration for project management. - Users appreciate the **clear presentation of features and intuitive management** , enhancing their product development process seamlessly. - Users value the **excellent integrations** with Azure DevOps, enhancing their workflow and overall productivity with Aha! - Users value the **customization options** in Aha!, allowing seamless integration and adaptation to specific workflows and needs. **Cons:** - Users face a **steep learning curve** with Aha!, as finding settings can be time-consuming and unintuitive. - Users find Aha! offers **limited features** that are often overshadowed by more specialized tools like Asana and Miro. - Users find Aha! lacking in **key features** , which hampers collaboration and necessitates reliance on other tools. - Users face **difficult navigation** issues with Aha!, struggling to locate settings and understand different workspaces. - Users find the **learning difficulty** to navigate Aha! challenging, requiring time to become familiar with its features. #### What Are Recent G2 Reviews of Aha!? **"[Powerful Collaboration Platform with AI, Custom Workflows, and Easy Roadmapping](https://www.g2.com/survey_responses/aha-review-12769863)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/aha-review-12769863) --- **"[Powerful feedback platform with great integrations and excellent customer support](https://www.g2.com/survey_responses/aha-review-12876138)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/aha-review-12876138) --- #### What Are G2 Users Discussing About Aha!? - [What is Aha! used for?](https://www.g2.com/discussions/what-is-aha-used-for) - [How do you create a roadmap in Aha?](https://www.g2.com/discussions/how-do-you-create-a-roadmap-in-aha) - [What is AHA roadmap software?](https://www.g2.com/discussions/what-is-aha-roadmap-software) - 1 comment - [What does AHA software do?](https://www.g2.com/discussions/what-does-aha-software-do) - 1 comment - [What is a feature in Aha?](https://www.g2.com/discussions/what-is-a-feature-in-aha) - 2 comments ### 17. [Outgrow](https://www.g2.com/products/outgrow/reviews) Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots. No developers or designers required! Outgrow has a host of design templates which are fully optimized for mobile, desktop, and tablet, and are easily embeddable into your advertising, websites, mobile apps, social media, SMS and email communication. In addition, there are over 1000 pre-made content pieces and funnels that are optimized to improve conversion so you can change the questions, make a few tweaks so it's consistent with your brand and have your own interactive content ready in minutes. **Average Rating:** 4.7/5.0 **Total Reviews:** 318 **How Do G2 Users Rate Outgrow?** - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Outgrow?** - **Seller:** [Outgrow](https://www.g2.com/sellers/outgrow) - **Company Website:** https://www.outgrow.co - **Year Founded:** 2012 - **HQ Location:** New York, NY - **Twitter:** @OutgrowCo (3,719 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7966190/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 79% Small-Business, 17% Mid-Market #### What Are Outgrow's Pros and Cons? **Pros:** - Ease of Use (45 reviews) - Customer Support (29 reviews) - Features (27 reviews) - Helpful (27 reviews) - Easy Setup (23 reviews) **Cons:** - Learning Curve (11 reviews) - Limited Features (11 reviews) - Missing Features (11 reviews) - Expensive (10 reviews) - Limited Customization (8 reviews) ### What Do G2 Reviewers Say About Outgrow? *AI-generated summary from verified user reviews* **Pros:** - Users find Outgrow's **ease of use** remarkable, enabling quick creation of tools without technical hurdles. - Users praise Outgrow for its **responsive customer support** , noting quick replies and effective solutions for their queries. - Users appreciate the **user-friendly builder and robust analytics** of Outgrow, enabling easy creation of engaging content. - Users value the **ease of use** of Outgrow, finding it simple to create effective interactive content effortlessly. - Users find the **easy setup** of Outgrow highly beneficial for quickly deploying engaging tools without extensive support. **Cons:** - Users experience a challenging **learning curve** , finding the platform difficult to navigate due to its complexity. - Users find Outgrow's **limited features** frustrating, particularly regarding customization and email segmentation in the basic plan. - Users find **missing features** in the basic plan limiting, particularly regarding email segmentation and design options. - Users find Outgrow's plans **expensive** , particularly for advanced analytics and custom branding features, which require additional payments. - Users feel limited by **customization options** , often struggling to style pages without incurring additional costs. #### What Are Recent G2 Reviews of Outgrow? **"[Powerful calculator tool with great support](https://www.g2.com/survey_responses/outgrow-review-12921380)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/outgrow-review-12921380) --- **"[Great Tool for Building Engaging Forms!](https://www.g2.com/survey_responses/outgrow-review-13035202)"** **Rating:** 5.0/5.0 stars *— 재연 .* [Read full review](https://www.g2.com/survey_responses/outgrow-review-13035202) --- ### 18. [Listen360](https://www.g2.com/products/listen360/reviews) Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships. **Average Rating:** 4.5/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Listen360?** - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.1/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.3/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Listen360?** - **Seller:** [EverPro](https://www.g2.com/sellers/everpro) - **Year Founded:** 2016 - **HQ Location:** Denver, US - **LinkedIn® Page:** https://www.linkedin.com/company/evercommerce/ (1,612 employees on LinkedIn®) - **Ownership:** NASDAQ: EVCM **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness, Consumer Services - **Company Size:** 46% Mid-Market, 39% Small-Business #### What Are Listen360's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Data Management (1 reviews) - Efficiency Improvement (1 reviews) ### What Do G2 Reviewers Say About Listen360? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent customer support** of Listen360, particularly valuing its focus on NPS scores and data filters. - Users appreciate the **great data filters** of Listen360, enhancing focus on customer NPS scores effectively. - Users value the **efficiency improvement** from Listen360's focus on NPS scores and effective data filtering capabilities. #### What Are Recent G2 Reviews of Listen360? **"[Great for NPS!](https://www.g2.com/survey_responses/listen360-review-10967164)"** **Rating:** 4.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/listen360-review-10967164) --- **"[An Easy Way to Understand What Customers Truly Think](https://www.g2.com/survey_responses/listen360-review-12678434)"** **Rating:** 5.0/5.0 stars *— Brandon L.* [Read full review](https://www.g2.com/survey_responses/listen360-review-12678434) --- #### What Are G2 Users Discussing About Listen360? - [What does Listen360 do?](https://www.g2.com/discussions/what-does-listen360-do) - [Who owns Listen 360?](https://www.g2.com/discussions/who-owns-listen-360) - [How much is listen 360?](https://www.g2.com/discussions/how-much-is-listen-360) - [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) - 1 comment ### 19. [Sogolytics](https://www.g2.com/products/sogolytics/reviews) Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey software. This comprehensive solution caters to businesses of all sizes, providing tools that streamline the process of gathering feedback and analyzing data to drive informed decision-making. The platform is particularly beneficial for organizations looking to understand their customers and employees better. With SogoCX, businesses can focus on improving customer interactions and satisfaction, while SogoEX helps foster a more engaged and motivated workforce. Sogolytics stands out in the experience management category by offering a versatile suite of features that adapt to various use cases, from customer satisfaction surveys to employee engagement assessments. This adaptability makes it suitable for diverse industries, including retail, healthcare, education, and more. Key features of Sogolytics include seamless automation of data collection and analysis, which significantly reduces the time and effort required to gather insights. The user-friendly interface allows users to navigate the platform effortlessly, making it accessible even for those with limited technical expertise. Additionally, the powerful reporting engine transforms raw data into visually appealing and easily interpretable reports, enabling organizations to quickly identify trends and areas for improvement. Another notable aspect of Sogolytics is its integration capabilities with popular CRM systems and other business tools, ensuring that organizations can leverage their existing technology stack effectively. The platform prioritizes data security, adhering to the highest industry standards to protect sensitive information. Automated feedback collection through APIs further enhances the user experience, allowing organizations to gather real-time insights without manual intervention. Sogolytics also emphasizes customer support, offering 24/7 assistance via phone, email, and chat. This commitment to service ensures that users can resolve issues promptly and maximize the platform's potential. By providing a comprehensive and secure experience management solution, Sogolytics empowers organizations to make data-driven decisions that enhance both customer and employee experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 87 **How Do G2 Users Rate Sogolytics?** - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Sogolytics?** - **Seller:** [Sogolytics](https://www.g2.com/sellers/sogolytics) - **Company Website:** https://www.sogolytics.com/ - **Year Founded:** 2013 - **HQ Location:** Herndon, VA - **Twitter:** @Sogolytics (8,657 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2315708/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Non-Profit Organization Management, Education Management - **Company Size:** 49% Small-Business, 27% Mid-Market #### What Are Sogolytics's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Ease of Use (2 reviews) - Feedback (2 reviews) - Feedback Management (2 reviews) - Helpful (2 reviews) **Cons:** - Complex Usability (1 reviews) - Inadequate Filtering (1 reviews) - Not Intuitive (1 reviews) - Survey Issues (1 reviews) ### What Do G2 Reviewers Say About Sogolytics? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **awesome customer support** from Sogolytics, helping even amateurs navigate the platform effectively. - Users highlight the **ease of use** of Sogolytics, making survey creation simple and intuitive for everyone. - Users value Sogolytics for its **ease of use and powerful measuring tools** , making feedback collection simple and effective. - Users commend Sogolytics for its **powerful feedback management tools** , making participant feedback easy and meaningful. - Users highlight the **helpful support** from Sogolytics, making it ideal for amateurs navigating the platform. **Cons:** - Users find the **complex usability** of Sogolytics frustrating, particularly regarding report saving and survey adjustments. - Users find the **inadequate filtering** of Sogolytics frustrating, complicating the process of saving reports and filters efficiently. - Users find the software **not super intuitive** , though staff assistance helps improve the overall experience. - Users find **survey issues** frustrating, particularly with saving functionality and managing prior reports or filters. #### What Are Recent G2 Reviews of Sogolytics? **"[Effortless Survey Creation with Templates, AI Prompts, and Multilingual Forms](https://www.g2.com/survey_responses/sogolytics-review-12969235)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/sogolytics-review-12969235) --- **"[Easy Survey Creation with Reports That Are Actually Useful](https://www.g2.com/survey_responses/sogolytics-review-13080156)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/sogolytics-review-13080156) --- #### What Are G2 Users Discussing About Sogolytics? - [Is SoGo survey free?](https://www.g2.com/discussions/is-sogo-survey-free) - 1 comment - [Who owns SoGoSurvey?](https://www.g2.com/discussions/who-owns-sogosurvey) - [What is the features of Zoho survey?](https://www.g2.com/discussions/what-is-the-features-of-zoho-survey) - [What are the features of Survey Monkey?](https://www.g2.com/discussions/what-are-the-features-of-survey-monkey) ### 20. [Dynata Product Suite](https://www.g2.com/products/dynata-product-suite/reviews) Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a global reach spanning over 62 million consumers and business professionals, and an extensive base of profiles collected through surveys, Dynata is the cornerstone for precise, trusted quality data. Around its robust first-party data offering, the company has developed innovative solutions and services to bring the voice of the customer to the entire marketing ecosystem - from strategy and branding to innovation, advertising, measurement and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporations in all industries worldwide. Find out more at www.dynata.com. **Average Rating:** 4.1/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Dynata Product Suite?** - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10) - **Feedback Collection:** 6.7/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Dynata Product Suite?** - **Seller:** [Dynata](https://www.g2.com/sellers/dynata) - **Year Founded:** 1977 - **HQ Location:** Dallas, Texas - **Twitter:** @DynataGlobal (8,687 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35515524/ (4,662 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 42% Mid-Market, 33% Small-Business #### What Are Dynata Product Suite's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Survey Creation (5 reviews) - Easy Setup (4 reviews) - Ease of Creation (3 reviews) - Efficiency (3 reviews) **Cons:** - Slow Loading (4 reviews) - Time-Consuming (4 reviews) - Slow Performance (3 reviews) - Survey Issues (3 reviews) - Complexity (2 reviews) ### What Do G2 Reviewers Say About Dynata Product Suite? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of the Dynata Product Suite essential for efficient and effective survey design. - Users value the **effortless survey creation** of Dynata Product Suite, praising its intuitive interface and quick insights. - Users appreciate the **easy setup** of Dynata Product Suite, enabling quick survey creation and efficient data gathering. - Users love the **ease of creating surveys** with Dynata Product Suite, enabling effortless targeting and quick insights. - Users appreciate the **efficiency** of the Dynata Product Suite, enabling quick survey launches and actionable insights effortlessly. **Cons:** - Users experience **slow loading times** which hinder navigation and can complicate the overall user experience. - Users experience **time-consuming performance lags** when loading surveys and navigating features within the Dynata Product Suite. - Users experience **slow performance** on the Dynata Product Suite, facing delays with loading and navigating surveys. - Users experience **survey issues** with lags and disqualifications, affecting the overall efficiency of the Dynata Product Suite. - Users find the **complexity of navigation** in Dynata challenging, necessitating time for effective utilization of its features. #### What Are Recent G2 Reviews of Dynata Product Suite? **"[Reliable Data, Efficient Workflow, Room for Improvement](https://www.g2.com/survey_responses/dynata-product-suite-review-12730020)"** **Rating:** 4.5/5.0 stars *— Om D.* [Read full review](https://www.g2.com/survey_responses/dynata-product-suite-review-12730020) --- **"[Dynata Product Suite: Powerful Targeting and Scalable, High-Quality Data](https://www.g2.com/survey_responses/dynata-product-suite-review-13088456)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/dynata-product-suite-review-13088456) --- #### What Are G2 Users Discussing About Dynata Product Suite? - [What is Samplify used for?](https://www.g2.com/discussions/what-is-samplify-used-for) - 1 comment ### 21. [sterloCare](https://www.g2.com/products/sterlo-sterlocare/reviews) sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code platform, it enables hospitals to streamline operations across all departments, improving service quality and operational efficiency. The system seamlessly integrates with existing Hospital Information Systems (HIS) and offers flexible deployment options, including cloud and on-premise solutions. Accessible via desktops, tablets, and mobile devices, sterloCare provides real-time updates and supports role-based workflows with automated escalations to ensure timely task completion. Key Features and Functionality: - Service Request Management: Utilizes QR code-based triggers to efficiently manage service requests, track complaints, and gather patient feedback, facilitating prompt responses and improved patient care. - Digital Token System: Monitors outpatient journeys, reducing wait times and enhancing the overall patient experience. - Porter Management Software: Optimizes porter services, ensuring efficient patient transport within the hospital. - Automated Workflows and Escalations: Implements role-based workflows with built-in escalations, ensuring tasks are completed promptly and efficiently. - Real-Time Notifications: Delivers instant updates via mobile and email, keeping staff informed about task statuses and approvals. - Multilingual Support: Offers a user-friendly interface with support for multiple languages, catering to diverse regional needs. - Seamless Integration: Facilitates integration with existing HIS and other software systems, promoting efficient information flow and harmonious workflows. - Customizable Dashboards and Reports: Provides interactive dashboards and detailed reports, enabling data-driven decision-making and performance monitoring across departments. Primary Value and Solutions Provided: sterloCare addresses critical challenges in healthcare management by digitizing and automating various hospital processes. It enhances operational efficiency, reduces manual workloads, and ensures compliance with accreditation standards like NABH and JCI. By improving patient engagement through efficient service request handling and feedback mechanisms, sterloCare contributes to higher patient satisfaction. Its comprehensive reporting tools and real-time monitoring capabilities empower healthcare administrators to make informed decisions, ultimately leading to better patient outcomes and streamlined hospital operations. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **How Do G2 Users Rate sterloCare?** - **Ease of Use:** 9.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.5/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind sterloCare?** - **Seller:** [sterlo](https://www.g2.com/sellers/sterlo-a4c301d4-2da5-4501-aeb2-f54421a73486) - **Year Founded:** 2019 - **HQ Location:** Erode, IN - **LinkedIn® Page:** https://www.linkedin.com/company/sterlocare (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 86% Enterprise, 14% Mid-Market #### What Are sterloCare's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Patient Care (16 reviews) - Customer Support (15 reviews) - Communication (12 reviews) - Efficiency (11 reviews) **Cons:** - Notification Issues (3 reviews) - Excessive Notifications (2 reviews) - Messaging Issues (2 reviews) - Notification Problems (2 reviews) - Connectivity Issues (1 reviews) ### What Do G2 Reviewers Say About sterloCare? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of sterloCare, allowing seamless integration and quick adaptation for all staff. - Users appreciate the **improved patient care** offered by sterloCare, enhancing service and satisfaction through real-time feedback. - Users value the **excellent customer support** of sterloCare, enhancing smooth operations and quick issue resolution. - Users appreciate the **efficient communication** features of sterloCare, enhancing transparency and coordination within porter operations. - Users value the **efficiency** of sterloCare, facilitating seamless operations and enhancing patient satisfaction across the medical center. **Cons:** - Users report **notification issues** with delays and missed alerts, suggesting improvements for better communication flow. - Users report **excessive notifications** can be overwhelming, and delays occur during busy times affecting user experience. - Users experience **messaging issues** with delays in notifications and queue updates, affecting overall efficiency. - Users experience **notification problems** , including missed alerts and delays in low network coverage areas. - Users face **connectivity issues** in low network areas, leading to missed notifications and a need for offline functionality. #### What Are Recent G2 Reviews of sterloCare? **"[A very effective porter management system that improved our hospital operations](https://www.g2.com/survey_responses/sterlocare-review-11988847)"** **Rating:** 5.0/5.0 stars *— Hari H.* [Read full review](https://www.g2.com/survey_responses/sterlocare-review-11988847) --- **"[Simple and Seamless Housekeeping Workflow](https://www.g2.com/survey_responses/sterlocare-review-12027480)"** **Rating:** 4.5/5.0 stars *— Vera B.* [Read full review](https://www.g2.com/survey_responses/sterlocare-review-12027480) --- ### 22. [Usersnap](https://www.g2.com/products/usersnap/reviews) Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is a platform to capture, organize, respond, and scale user feedback for agile product testing and instant feature validation. Here are the most popular use cases: ❇️ Website customer feedback ❇️ Quality assurance of design and development ❇️ Managing UAT (user acceptance testing) or beta testing ❇️ Gathering feature requests ❇️ In-product user research How do you know you need a user feedback solution? Ask yourself these 3 questions: 💭 Why are you skipping user testing and stakeholder feedback rounds? Clear bug reports with screen captures, annotations, voice feedback, and automated metadata by Usersnap can free up back-and-forth troubleshooting time and make feedback loops 30% more efficient. 💭 Why are you only taking second-hand feature requests from Sales and CS? Bring first-hand user feedback into daily workflows with 50+ robust integrations, such as Jira, Zendesk, Slack, Asana. Empower your teams to see problems from the user's eyes to solve the right issues. 💭 Why is the user adoption rate low? How do you explain why? Reveal the why of user behaviors with targeted and segmented interactive micro surveys that boost response rates up to 50%. 🚀✨ Try Usersnap for free. Collect 20 feedback items on your trial account for free, no credit card commitment. **Average Rating:** 4.5/5.0 **Total Reviews:** 90 **How Do G2 Users Rate Usersnap?** - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.1/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.7/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Usersnap?** - **Seller:** [Usersnap](https://www.g2.com/sellers/usersnap) - **Company Website:** https://usersnap.com/ - **Year Founded:** 2013 - **HQ Location:** Perg, Austria - **Twitter:** @usersnap (2,811 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3114893/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small-Business, 30% Mid-Market #### What Are Usersnap's Pros and Cons? **Pros:** - Integrations (6 reviews) - Ease of Use (5 reviews) - Easy Integrations (4 reviews) - Automation (2 reviews) - Features (2 reviews) **Cons:** - Expensive (3 reviews) - Missing Features (2 reviews) - Cluttered Interface (1 reviews) - Custom Fields Issues (1 reviews) - Dashboard Issues (1 reviews) ### What Do G2 Reviewers Say About Usersnap? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly integrations** with tools like Jira, enabling quick feedback and streamlined workflows. - Users find Usersnap **easy to use** , enabling quick feedback sharing and seamless integration with project management tools. - Users appreciate the **easy integrations** of Usersnap, enhancing feedback management through seamless connections with popular tools. - Users appreciate the **automation features** of Usersnap, simplifying feedback collection and improving integration with existing tools. - Users appreciate the **seamless integration and effortless feedback capture** provided by Usersnap, enhancing their workflow efficiency. **Cons:** - Users find Usersnap **expensive** , particularly the basic tiers which lack advanced features suitable for small companies. - Users feel frustrated by the **lack of advanced features** in basic tiers, hindering their overall experience with Usersnap. - Users find the **cluttered interface** of Usersnap's dashboard discouraging and hard to navigate effectively. - Users face **custom fields issues** due to delays in category options, hindering ticket submissions for new clients. - Users express frustration with the **unorganized dashboard** , which negatively impacts their overall experience with Usersnap. #### What Are Recent G2 Reviews of Usersnap? **"[Usersnap review](https://www.g2.com/survey_responses/usersnap-review-12082406)"** **Rating:** 5.0/5.0 stars *— Sourabh C.* [Read full review](https://www.g2.com/survey_responses/usersnap-review-12082406) --- **"[Excellent Context Capture for Faster Customer Support Fixes](https://www.g2.com/survey_responses/usersnap-review-13078234)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/usersnap-review-13078234) --- #### What Are G2 Users Discussing About Usersnap? - [What is Usersnap used for?](https://www.g2.com/discussions/what-is-usersnap-used-for) - 1 comment ### 23. [Chisel](https://www.g2.com/products/chisel-labs-chisel/reviews) Chisel is an AI-powered, enterprise-grade PM Agent with a built-in Feedback + Roadmap system of record. It helps product managers reduce busywork and drive outcomes that matter, such as amplifying revenue and increasing customer adoption. Chisel automates core PM tasks like creating documents (PRDs, release notes, status reports), conducting research and competitive analysis, and capturing ideas from unstructured data, all via a smart conversational interface. With SOC 2 compliance and integrations with tools like Jira, Azure DevOps, Salesforce, and Zendesk, Chisel frees up PMs to focus on strategic work while scaling effortlessly. Check out our website to get a demo, and see how Chisel can help your modern product team. 👉 https://chisellabs.com/?utm\_source=g2 **Average Rating:** 4.7/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Chisel?** - **Ease of Use:** 9.5/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.5/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.9/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Chisel?** - **Seller:** [Chisel Labs](https://www.g2.com/sellers/chisel-labs) - **Year Founded:** 2021 - **HQ Location:** San Francisco, US - **Twitter:** @chisellabs (51 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chisellabs/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 45% Small-Business #### What Are Chisel's Pros and Cons? **Pros:** - AI Integration (3 reviews) - Automation (3 reviews) - Efficiency (2 reviews) - Efficiency Improvement (2 reviews) - Project Management (2 reviews) **Cons:** - Slow Loading (2 reviews) - Slow Performance (2 reviews) - Ticket Management (2 reviews) - Bug Issues (1 reviews) - Document Management (1 reviews) ### What Do G2 Reviewers Say About Chisel? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **integrated AI capabilities** of Chisel, enhancing idea management and saving valuable time effectively. - Users value the **automation features** of Chisel, which significantly enhance efficiency and streamline project management tasks. - Users value the **intuitive AI-driven project management tools** in Chisel, enhancing efficiency and organization effortlessly. - Users find Chisel's **ease of use** enhances productivity with its simple interface and features that streamline workflow. - Users love the **integrated AI features** of Chisel, which streamline processes and enhance efficiency without external assistance. **Cons:** - Users experience **slow loading times** with Chisel, causing delays in accessing important tickets and data insights. - Users experience **slow performance** when accessing data, which hinders efficiency and insights into customer tickets. - Users feel a need for **improved ticket management** as delays and insights hinder their workflow and understanding of customers. - Users experience **glitch issues** that can hinder workflow, but support is responsive in addressing these problems. - Users experience **glitches with data bulking** , which can disrupt workflow despite a supportive team addressing issues promptly. #### What Are Recent G2 Reviews of Chisel? **"[Made the workflow smooth with Chisel AI tools](https://www.g2.com/survey_responses/chisel-review-10969548)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/chisel-review-10969548) --- **"[Exceptional tool for Customization](https://www.g2.com/survey_responses/chisel-review-10986780)"** **Rating:** 5.0/5.0 stars *— Akshat Y.* [Read full review](https://www.g2.com/survey_responses/chisel-review-10986780) --- #### What Are G2 Users Discussing About Chisel? - [What is Chisel used for?](https://www.g2.com/discussions/what-is-chisel-used-for) - 1 comment ### 24. [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 **How Do G2 Users Rate LiveAgent?** - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind LiveAgent?** - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 29% Mid-Market #### What Are LiveAgent's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Features (48 reviews) - Customer Support (45 reviews) - Helpful (42 reviews) - Efficiency (36 reviews) **Cons:** - Learning Curve (12 reviews) - Missing Features (11 reviews) - Not Intuitive (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (8 reviews) ### What Do G2 Reviewers Say About LiveAgent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. **Cons:** - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. #### What Are Recent G2 Reviews of LiveAgent? **"[It supports simplified customer access to assistance services across all channels.](https://www.g2.com/survey_responses/liveagent-review-12558141)"** **Rating:** 5.0/5.0 stars *— Edjelie M.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) --- **"[The ideal way to make us more efficient when responding to customer tickets.](https://www.g2.com/survey_responses/liveagent-review-11841064)"** **Rating:** 5.0/5.0 stars *— Ingy H.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-11841064) --- #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### 25. [TheySaid](https://www.g2.com/products/theysaid-inc-theysaid/reviews) TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses **Average Rating:** 4.8/5.0 **Total Reviews:** 81 **How Do G2 Users Rate TheySaid?** - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.8/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.9/10 (Category avg: 8.9/10) **Who Is the Company Behind TheySaid?** - **Seller:** [Theysaid inc.](https://www.g2.com/sellers/theysaid-inc) - **Year Founded:** 2023 - **HQ Location:** Palo Alto, California - **Twitter:** @TheySaidHQ (18 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/nuffsaid (27 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 32% Mid-Market #### What Are TheySaid's Pros and Cons? **Pros:** - AI Integration (1 reviews) - Ease (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Insights Generation (1 reviews) **Cons:** - Data Visualization (1 reviews) - Difficult Reporting (1 reviews) - Limited Reporting (1 reviews) - Poor Reporting (1 reviews) ### What Do G2 Reviewers Say About TheySaid? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **adaptive and insightful AI** integration in TheySaid, enhancing overall engagement and coherence. - Users find TheySaid to be **easy and simple to use** , contributing to a great overall experience. - Users find the **ease of use** of TheySaid to be impressive, enhancing their overall experience seamlessly. - Users value the **efficiency** of TheySaid, finding it perfectly tailored to meet various business needs. - Users value the **adaptive and insightful AI** of TheySaid, enhancing coherence and relevance in generated insights. **Cons:** - Users feel that **enhanced data visualization** is needed for better clarity in reporting and analysis. - Users find **difficult reporting** in TheySaid frustrating, wishing for better visual graphics to enhance data interpretation. - Users find the **limited reporting options** in TheySaid inadequate, hindering effective data visualization and analysis. - Users find the **poor reporting** of TheySaid frustrating, emphasizing a need for better visual data graphics. #### What Are Recent G2 Reviews of TheySaid? **"[Very Useful for Surveys, Feedback, and AI Driven Insights](https://www.g2.com/survey_responses/theysaid-review-12964734)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/theysaid-review-12964734) --- **"[Gives insights on real customer voices on pricing](https://www.g2.com/survey_responses/theysaid-review-12970418)"** **Rating:** 5.0/5.0 stars *— Sohaib F.* [Read full review](https://www.g2.com/survey_responses/theysaid-review-12970418) --- ## What Is Enterprise Feedback Management Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Enterprise Feedback Management Software? - [Survey Software](https://www.g2.com/categories/survey) - [User Research Tools](https://www.g2.com/categories/user-research) - [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) --- ## How Do You Choose the Right Enterprise Feedback Management Software? ### What You Should Know About Enterprise Feedback Management Software ### What is Enterprise Feedback Management Software? Enterprise feedback management (EFM) software centralizes all customer feedback into a single hub where all data and information are easily accessible and packaged by analysis. It performs data collection on customer feedback to provide businesses with actionable customer or employee insights. EFM accomplishes this by creating and distributing optimized customer surveys to request feedback on their experience with the product. EFM software or enterprise feedback management systems benefit businesses by compiling feedback across multiple channels into a single coherent picture of the customer experience. Structuring this feedback helps a company’s marketing, sales, and product development teams better visualize where to find customer pain points and opportunities. Furthermore, the insights gleaned can aid business strategy and decision making by notifying leaders of negative feedback in real time. EFM is an excellent tool to promote customer loyalty by acting as a company’s listening instrument. It should be noted that EFM software focuses more on external customer feedback rather than internal employee feedback. EFM software can perform all the capabilities required for products in the Survey category. Similarly, tools in the Experience Management (EM) category can perform all of the features described in the EFM category. The Survey, Enterprise Feedback Management, and Experience Management are mutually exclusive categories. Depending on business needs, the company may need more or less than what EFM software offers. #### What Types of Enterprise Feedback Management Software Exist? Although most EFM software allows for creating custom surveys with unlimited questions, some EFM platforms provide more granularity regarding certain survey formats. Below is a list of a few buyers might see in various EFM software. **Net promoter score (NPS) surveys** The NPS survey is one of the best EFM tools to measure customer loyalty. An NPS survey gauges customer satisfaction by asking customers a single question. Often, this question is like, "How likely are you to recommend products to a friend or colleague?" Customers then respond to the question on a scale of 1–10. Companies translate those scores to identify how many customers were detractors (1–5), neutral (6–8), or promoters (9–10). The NPS gives a company a better sense of its performance. Over time, a company can compare its performance on the NPS survey to see if it is losing or gaining customer loyalty. Narrowing down the brand performance to one question increases users' chances of participating in the company’s survey. **Customer effort score (CES) surveys**  A CES survey asks customers a single question about how easy it is for them to get the support they need. This is a great way to isolate customer satisfaction needs based on customer support and understand if customer service is an aspect of the business that is lacking. **Customer satisfaction surveys** A customer satisfaction survey allows customers to answer various questions based on a particular experience at a company. This can be a reaction to a company-sponsored event or a particular product. The end goal is to measure short-term customer satisfaction. This can be a helpful marketing tool to promote a particular product or experience and develop a long-term plan based on what products are working well. ### What are the Common Features of Enterprise Feedback Management Software? EFM products contain these core features as part of their package: **Survey builder:** The main feature of EFM software is its survey creation capabilities. Users create custom surveys to distribute to customers and record their responses to an internal team using a centralized EFM database. Team members can then collaborate on the survey within the EFM software and add supplementary questions or edit other aspects. The survey interface also allows for customized survey layouts and company-branded images, giving the survey a more professional look. **Omnichannel feedback:** EFM software can make it easy for customers to share their feedback by answering surveys through a customer's preferred communication channel. This allows companies to give customers multiple options, translating to a higher participation rate. **Triggered workflows:** When a customer completes a survey, EFM software will automatically notify the user and automate the next step in the feedback process. This helps with workflow management and customer follow-up. Depending on the customer sentiment, different workflow tasks may be triggered. PR teams may be in charge of responding to customers who responded negatively to the survey, while marketers may be the ones to promote the positive responses. The triggered workflow function lets the company decide how relevant content is routed to the appropriate teams. **Data reports:** EFM software provides users with data-driven analytics. Instead of manually counting the number of customer responses and identifying important keywords, EFM software will do all the calculations, providing numerical data based on customer feedback. **Text analytics:** Text analytics allows users to gather data from open-ended questions that are asked within customer surveys. While businesses can easily and simply gather insight from questions that can be answered in a straightforward "yes" or "no," open-ended questions are more challenging to sift through. Open-ended questions are important to add to any survey because they allow the customer to elaborate on common problems that they are experiencing with a product or brand. Text analytics can sort customer sentiment based on keywords, efficiently organizing the data. **Customer interaction:** Some EFM solutions allow users to contact customers directly through the software’s dashboard. This enables users to respond to negative customer sentiment as soon as possible and engage in conversation regarding the customer’s negative experience with the brand or product. Other enterprise feedback management software features include[Brand Design Consistency](https://www.g2.com/categories/enterprise-feedback-management/f/brand-design-consistency),[Device Responsiveness](https://www.g2.com/categories/enterprise-feedback-management/f/device-responsiveness), and[Security](https://www.g2.com/categories/enterprise-feedback-management/f/security). ### What are the Benefits of Enterprise Feedback Management Software? **Outreach:** EFM software has the ability to reach out for customer feedback across communication channels, like SMS, email, live chat, and social media. This expands the company’s ability to recognize a large portion of its customer population, providing the most accurate and granular datasets to best inform its marketing, sales, and customer service teams on how to respond to each opportunity. **Customer insight:** With highly customizable survey building instruments, the ability to ask for customer feedback is only limited by the user’s ability to communicate their question. The feedback from tailored survey instruments designed by an SME gives a company the most impactful insights into customer needs to guide its business strategies moving forward.  **Customer loyalty:** Creating an avenue for customer feedback makes them feel heard and promotes quick resolutions to their pain points. Building a relationship where the customer feels heard creates trust and comfort that is difficult to put a price tag on. For customer success managers, these efforts are critically important for customer retention. Overall, loyalty is heavily impacted by customer experience. **Notification:** Using EFM software to keep an ear on the ground can prepare the business against unforeseen challenges that can negatively impact its business-customer relationship. A robust EFM infrastructure allows the company to react decisively whenever customers voice a complaint or a negative experience. ### Who Uses Enterprise Feedback Management Software? Almost any business team can take advantage of the features provided by EFM software. So long as they wish to solicit structured quantitative feedback from a customer base, EFM can help their team accomplish this goal.  **Customer service teams:** Customer service teams are responsible for supporting customers by answering questions and troubleshooting technical difficulties. EFM can support these teams by holding them accountable for service quality by automatically delivering survey prompts after each service session. Using EFM products, customer experience can be quantified and recorded into metrics. **Sales teams:** Sales teams are professionals focused on promoting the company’s product to the customer base. They engage potential customers to make the product seem more enticing than competitors or to ensure currently subscribed customers continue to find value in the products. EFM supports sales teams by allowing them to keep tabs on customer expectations of their product, their service quality, and how customer success teams can engage their clientele. **Market research teams:** Market research teams are responsible for keeping tabs on the company’s market status and tracking sales trends within each particular demographic for targeting or otherwise. Market researchers can use EFM capabilities to perform market assessments by reaching out to their customer base to gauge how their products compare with their competitors, their market presence currently, and their attitude towards the brand. **Product development teams:** Product development teams are the heart and engine of any company focused on profits derived from customer sales. These teams build the products to be sold and continue to iteratively improve the product through customer feedback and engagement. EFM can step in to build that communication channel between a company’s consumers and product teams. Doing so removes empathy, foresight, and understanding barriers that usually separate product teams from their audience (consumers). In some cases, during pilot testing, EFM can also be used to acquire structured feedback on a product’s prototype. **Human resources teams:** Human resources, employee success, people operations, etc., are all labels to describe the business function of a department responsible for recruitment, development, employee relations, benefits, investigations, and culture. EFMs products are usually directed outward to gauge the satisfaction levels of customers and clientele. However, from the HR perspective, they could view their employee population as their customer base because they also provide support services to other departments. In that sense, HR teams can also take advantage of the products listed in this category for their business function.   #### Software Related to Enterprise Feedback Management Software Related solutions that can be used together with enterprise feedback management software include: [CRM](https://www.g2.com/categories/crm): CRM software is a great tool to integrate with EFM software. Once users pull all the customer data in surveys and reports, they can integrate it into their CRM database to centralize all customer data into one location and add context to customer profiles. This makes it easier for users to pull actionable insights from customer data. [Customer data platform](https://www.g2.com/categories/customer-data-platform-cdp): Customer data platforms (CDPs) are used to consolidate and integrate customer data into one single database. This can include customer contact information, address, etc. Since EFM software is a collection of customer survey data, it can be useful to consolidate it into a customer data platform so businesses can have a more comprehensive view of customer information. [Feedback analytics](https://www.g2.com/categories/feedback-analytics): Feedback analytics focuses primarily on qualitative data by using artificial intelligence like natural language processing (NLP) to analyze text data for insights about customer feedback interactions. The software compiles all inbound and outbound communication channels into a coherent voice of the customer to reflect the customer experience. With this analytics instrument utilized with EFM, businesses can navigate customer feedback with greater finesse when wielding their qualitative and quantitative feedback instruments. ### Challenges with Enterprise Feedback Management Software Enterprise feedback management solutions can come with their own set of challenges. **Incorrect sentiment analysis:** As with any software automation, users are wary of potential inconsistencies and errors that may crop up once a piece of technology is implemented. Since EFM software provides text analysis tools that are designed to evaluate customer sentiment based on keywords, a possible issue that could arise is incorrect filtering. To combat this issue, users must carefully read through customer surveys to ensure the authenticity of each customer response. **Validity and reliability:** Survey instruments are infamous for being sensitive to questionnaire wording. If the question and instruction are not designed with enough precision or care, there is the risk of misinterpretation by the customer. Surveys rely heavily on accurate interpretation for accurate data, and disrupting this process can impact the effectiveness of EFMs in finding the trends to help the business. ### How to Buy Enterprise Feedback Management Software #### Requirements Gathering (RFI/RFP) for Enterprise Feedback Management Software Selecting the best EFM software for a company requires the foreknowledge of what sort of business need it would fulfill. This is particularly important for the Enterprise Feedback Management category because it is mutually exclusive to the G2 Survey and Experience Management categories. That is why the selection team must understand the specific capabilities needed for their business.  #### Compare Enterprise Feedback Management Software Products **Create a long list** To start, find products that best fit the company’s industry needs. The EFM category is large and expansive, with certain products having the capacity for specialization in the buyer company’s niche. Some can serve enterprise-level businesses, while others are better suited for medium and small-business functions. Self-awareness of the company’s capability is critical for determining the best fit. The buyer must consider the size of their organization, the type of demographics they wish to contact, the communication channels, and any legal constraints on data privacy or storage of sensitive information. There are very strict legal requirements to be met when collecting data on certain demographics. The following are some questions buyers can keep in mind during this process. - Which are the countries, states, and demographics the company wishes to gather feedback from? For example, the Children’s Online Privacy Protection Act (COPPA) protects USA children's data if they are under 13 years old. The California Consumer Privacy Act (CCPA) also requires quality control of data storage and collection methods. - What communication channels like SMS, social media, email, live chat, etc., can the company take advantage of? - Will security measures be needed for sensitive personal data like medical conditions? HIPAA limitations require strict security measures on how secure the communication is, how the data is stored, and how long they’re allowed to be stored. - There are international standards of data protection, collection, and storage. The EU General Data Protection Regulation (GDPR) standards must be adhered to if there is the possibility that a European citizen may be caught in the company’s questionnaire net. **Create a short list** After creating a long list, more immediate issues like budgeting, platform preference, and scalability will require the company’s attention. For example, some EFM products are software products that require computer installation, while others are subscription and browser based for universal access so long as the user has internet and the correct authentication credentials. System compatibility for software integration is also important to avoid hiccups and performance bugs when implemented. Be sure to select packages specific to the business needs, as there will always be an option to upgrade and expand services to match the company’s growth, needs, and capabilities later. **Conduct demos** Demonstrating software capabilities is critically important for any large software purchase, as it is a major commitment to the business and the employee user experience.  #### Selection of Enterprise Feedback Management Software **Choose a selection team** When performing demos, include the software users, their respective managers, IT professionals, legal department, data engineering or science or analysis teams, and product managers. They offer a unique perspective into how the software will interact with the company’s current data infrastructure, impact user experience, and have the creative implementation of the software not yet considered. **Negotiation** After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two-three options helps determine which product gives the best bang for the buck.  **Final decision** The final decision should be made with the input of all involved teams, SMEs, and users. It is best to select the product that fits the business needs, as no perfect option is available. It is also possible to consider employing a pilot program for the software product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software. ### **Enterprise Feedback Management Software Trends** **Social media feedback** Businesses are realizing that the quickest way to gather customer feedback is by engaging with customers on social media channels. Companies can do this by posting customer feedback surveys on their social media pages. Since customers spend a great deal of time on various social networks, businesses would do well to leverage those networks. **Automation** EM contains all of the features described and required to be in EFM. Over time, for EFM products to remain competitive, they will begin to adopt similar features and ultimately transition to the EM category. This automation includes artificial intelligence and closed-loop capabilities for products similar to EFM by automatically responding to customer inquiries.