Viova is an AI voice agent built specifically for automotive dealerships. Viova answers inbound phone calls and runs outbound calling campaigns for franchise dealers, independent dealers, and multi-rooftop dealer groups. Every caller gets a prompt, accurate response, and service, sales, and BDC teams can stay focused on the customers in front of them.
Dealerships regularly miss calls during peak hours, lunch breaks, and after closing, and each missed call can be a lost repair order or vehicle sale. Viova works as an AI receptionist for car dealerships, answering calls 24/7 and handling routine questions about hours, directions, inventory, and service. When a caller needs a person, Viova warm transfers the call to the right department.
For fixed operations, Viova books service appointments directly into the dealership management system (DMS). Where a DMS integration is not available, Viova’s built-in booking tool captures the appointment details and sends them to the dealership team to confirm. Service advisors spend less time on the phone and more time on the service drive.
For variable operations, Viova qualifies sales inquiries, books sales appointments, and schedules callbacks. Leads reach salespeople and BDC agents along with the context they need to follow up.
The Viova Outbound Campaign Agent runs automated outbound calls for service reminders, recall campaigns, customer satisfaction (CSI) surveys, and marketing outreach. Dealerships use these campaigns to fill service bays, reactivate lapsed customers, and close open recalls without adding to the BDC’s workload.
Viova is designed to support dealership staff, not replace them. Viova takes on repetitive, high-volume calls so that service managers, sales managers, and BDC managers can direct their teams toward higher-value conversations. Call transcripts, summaries, and reporting give managers visibility into call volume, booking outcomes, and customer intent.
Viova was built by people from automotive retail who understand dealership workflows, terminology, and the realities of a busy service lane. Viova serves dealerships in Canada, the United States, the United Kingdom, and Ireland.
Key capabilities:
24/7 AI receptionist for inbound dealership calls
Service appointment booking with DMS integration
Sales appointment booking and callback scheduling
Warm transfers to the right department
Outbound campaigns for service reminders, recalls, CSI surveys, and marketing
Call transcripts, summaries, and reporting
Who Is the Company Behind Viova?