Best Contact Center Software - Page 25

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 591

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 626Dialler (+17.65%) - Among all products in this category, 626Dialler recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 52,200+ Authentic Reviews
  • 591+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, RingEX, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, and Five9 Intelligent Cloud Contact Center Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform)

Evolux

Who Is the Company Behind Evolux?

  • Seller: Evolux
  • Year Founded: 2009
  • HQ Location: Guarapuava, BR
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

eXpand

Who Is the Company Behind eXpand?

  • Seller: eXpand
  • Year Founded: 2009
  • HQ Location: Montevideo, UY
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Fastcall

A native click-to-call app in Salesforce. Softphone, local caller ID, voicemail drop and more

Average Rating: 4.2/5.0

Total Reviews: 13

How Do G2 Users Rate Fastcall?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Fastcall?

  • Seller: FastCall
  • Year Founded: 2012
  • HQ Location: Hollywood, CA
  • Twitter: @fastcall411
    104 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 43% Medium

What Do G2 Reviewers Say About Fastcall?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy integrations of Fastcall, enhancing their experience by seamlessly connecting with Salesforce.
  • Users highlight the excellent email notifications and seamless Salesforce integration that enhances their communication experience.
  • Users appreciate the superior integration of Fastcall with Salesforce, enhancing communication and tracking capabilities.
  • Users appreciate the superior Salesforce integration of Fastcall, enhancing communication tracking and overall efficiency.
  • Users appreciate the superior email notifications and integration with Salesforce for tracking calls and texts.
Cons
  • Users often face call connectivity issues, including duplicate dials and missed calls leading to unexpected voicemails.
  • Users experience frequent call issues, with problems like second dials and missing calls leading to voicemails unexpectedly.
  • Users face persistent call quality issues with Fastcall, experiencing interruptions and missed connections during active calls.
  • Users experience frequent delays with second dials interrupting active calls and unexpected voicemails during usage.
  • Users report recording issues with Fastcall, facing problems like unexpected second dials and missed calls.

What Are Recent G2 Reviews of Fastcall?

What Are G2 Users Discussing About Fastcall?

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FlexIP Hosted VoIP Provider

FlexIP Solutions is a communications provider offering VoIP-based phone systems including a hosted VoIP, unified communications (UCaaS), Contact Center, text messaging, etc.

Who Is the Company Behind FlexIP Hosted VoIP Provider?

Focus Contact Center

Focus Contact Center is an omnichannel communication platform, easy to use, quick and intuitive. FCC improves customers' satisfaction and secures their loyalty. It enhances the customer experience and streamlines your operations with predictive dialling, built-in mini CRM and advanced reporting. Seamlessly integrates with CRM, such as Salesforce, MS Dynamics, and bespoke systems. - Multichannel communication in the cloud: phone, email, chat, social media, www; - Full process automation in communication, sales and customer service based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps;

Who Is the Company Behind Focus Contact Center?

Fonvirtual

Fonvirtual offers virtual PBX services and 100% cloud-based call center software, with virtual voice and text agents. Among its main features, Fonvirtual provides a multichannel solution that allows managing calls, chats, and video calls from a single platform and, thanks to WebRTC technology, from any device and anywhere in the world.

Who Is the Company Behind Fonvirtual?

FrontStage

FrontStage offers a broad and innovative range of Omni-channel contact centre functionalities, including a unified Omni-channel routing and intelligent queuing algorithm, predictive diallers, built-in contact and case management, quality management, co-browsing, native call and screen recording, and an API for integration with third-party applications. The FrontStage CTI-interop solution also works seamlessly with the most popular enterprise communication call servers and PBXs available on the market. The FrontStage platform can be deployed On-Prem or as a cloud service within Microsoft Azure.

Who Is the Company Behind FrontStage?

Glassix

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.

Average Rating: 4.8/5.0

Total Reviews: 197

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Glassix offers a seamless blend of Conversational AI, advanced AI chatbot tools powered by GPT-4, and a AI-driven unified inbox, ensuring instant, exceptional support and a boost in sales through superior customer engagement.

Price: ~~$65 per user/month (Growth)~~ → $45.50 per user/month (Growth)

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How Do G2 Users Rate Glassix?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Glassix?

  • Seller: Glassix
  • Year Founded: 2015
  • HQ Location: Tel Aviv, Israel
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Real Estate
  • Company Size: 67% Small, 30% Medium

What Do G2 Reviewers Say About Glassix?

AI-generated summary from verified user reviews

Pros
  • Users find Glassix simple and easy to understand, appreciating its clear and uncomplicated data presentation.
  • Users find Glassix to be simple and easy to understand, making data management straightforward and uncomplicated.
  • Users admire the intuitive design of Glassix, finding it simple and easy to understand without complexity.
  • Users appreciate the simplicity and ease of understanding of Glassix, making data management straightforward.
  • Users appreciate the simple and easy-to-understand interface of Glassix, which avoids unnecessary complication with data.
Cons
  • Users find a lack of integrations with Glassix limits its overall functionality and usability in their workflows.
  • Users feel Glassix has limited features, lacking the completeness needed for a fully functional program.
  • Users feel that Glassix has missing features and lacks completeness as a standalone program.

What Are Recent G2 Reviews of Glassix?

Gnatta

Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling. AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision. Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control.

Average Rating: 4.5/5.0

Total Reviews: 3

How Do G2 Users Rate Gnatta?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Gnatta?

  • Seller: Gnatta
  • Year Founded: 2014
  • HQ Location: Manchester, GB
  • Twitter: @Gnatta
    658 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Gnatta?

AI-generated summary from verified user reviews

Pros
  • Users value the communication ease of Gnatta, enabling swift and effective customer interactions through a unified platform.
  • Users value the effective communication capabilities of Gnatta, enhancing engagement with customers through a unified platform.
  • Users value the quick and effective customer support provided by Gnatta through a unified interface.
  • Users value the efficiency of Gnatta, enabling quick and effective customer interactions through a unified interface.
  • Users love the single interface for communication, which enhances customer interactions quickly and effectively.

What Are Recent G2 Reviews of Gnatta?

Go4Clients

GoClients it's an All In One Automation Platform. Helps every day houndred of company to create Automate forms, build Drips flows with SMS, Emails & Calls. Go4Clients allows to automate all interaction with customers by automating their campaings and integrating many services of communication.

Average Rating: 3.6/5.0

Total Reviews: 4

Who Is the Company Behind Go4Clients?

  • Seller: Telintel LTD
  • Year Founded: 1997
  • HQ Location: Weston, US
  • Twitter: @TelintelGroup
    1,504 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Medium, 25% Small

What Are Recent G2 Reviews of Go4Clients?

What Are G2 Users Discussing About Go4Clients?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025