Best Contact Center Software - Page 23

Focus Contact Center

Focus Contact Center is an omnichannel communication platform, easy to use, quick and intuitive. FCC improves customers' satisfaction and secures their loyalty. It enhances the customer experience and streamlines your operations with predictive dialling, built-in mini CRM and advanced reporting. Seamlessly integrates with CRM, such as Salesforce, MS Dynamics, and bespoke systems. - Multichannel communication in the cloud: phone, email, chat, social media, www; - Full process automation in communication, sales and customer service based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps;

Fonvirtual

Fonvirtual offers virtual PBX services and 100% cloud-based call center software, with virtual voice and text agents. Among its main features, Fonvirtual provides a multichannel solution that allows managing calls, chats, and video calls from a single platform and, thanks to WebRTC technology, from any device and anywhere in the world.

GoContact

GoodCall

Greetmate.ai

Manage all your inbound and outbound calls effortlessly with Greetmate, the ultimate A.I. call platform. Loved by users, Greetmate serves as your virtual receptionist, gathering caller information, scheduling appointments, generating leads, sending webhooks, and seamlessly integrating with Zapier. Greetmate’s advanced, no-code workflow builder empowers you to design any type of call workflow, making it one of the most powerful tools available. Define variables such as customer name, email, or location, and seamlessly send collected data to webhooks.

Heedify

Hellocall

Hellocall automates your call center with AI.

HoduPBX- IPPBX Software

HoduPBX is the ultimate solution for business communication. Its unprecedented user interface with optimal user experience facilitates businesses to communicate with the end users efficiently. This software offers world-class connectivity within an office and from the remote location leaves communication an uninterrupted process. Get HoduPBX and empower agents’ work management with multitasking abilities and efficiencies. With 1000+ concurrent calls and 10,000 extensions, our IP PBX software is one of the best choices for business communications. Here are HoduPBX’s key features; Audio-conferencing Least Call Routing (LCR) Real-time Analytics and Reports Queue Monitoring SMS Multi-level IVR Auto Provisioning BLF & Presence Stir/Shaken Platform Features Payment Gateway Integration Hosted IP PBX Software

Hosted Contact Center

StarTele Logic offers IT consulting and development services for next generation mobile and enterprise mobility applications. They offer mobile apps, web applications, systems software development, and cloud telephony services to their clients. The company was founded in 2011 and is located in India.

HostMy

HostMy offers hosted voice, text, fax, contact center and video solutions for organizations of all sizes. All of our products are supported by expert engineers and U.S.-based customer service. HostMyCalls allows for your voice calls to be supported by traditional desk phones as well as our unified communications software. You can use both interchangeably, using your extension on your mobile device through the soft phone. Chat, conferencing, contact management, call forwarding, voicemail, and many other features are supported. Our self-service portals and skilled support make sure your needs are flexibly met. HostMyText unlocks the power of SMS for your business. You can give your team the power to text without using their personal device. Through our web portal you can manage your conversations, set auto replies, schedule bulk messages, setup keyword opt-in, and much more. HostMyFax modernizes your fax management workflow, making digital management easy. HostMyContact Center gives your call center the professional tools and support it needs, with both agent and supervisor editions of the software. HostMyVideo gives your organization a secure video conferencing solution, supporting desktop and mobile devices.

Average Rating: 3.5/5.0

Total Reviews: 1

HubSpot CTI Connector for Amazon Connect

Octave HubSpot CTI Connector is developed for Amazon Connect customers looking for seamless integration between Hubspot and Amazon Connect. Amazon Contact Control Panel (CCP) runs inside HubSpot desktop and allows agents to use call control in using an embedded softphone. What Octave HubSpot CTI Connector got out-of-box? Single / Multi & No Match Click to Dial Call Control Management Screen Popup ( Deal, Tickets, Contacts, Company) Inbound and Outbound call services Whatsapp & sms support Phone Call Activity Call Transcription & Amazon Contact Lens Integration Flexible pricing with 24/7 Octave Standard Support included. Support SSO with Google Workspace

Hybrid Chat

Hybrid Chat is Expertflow's digital engagement connector that adds unified chat, messaging, and social channels (web chat, WhatsApp, Facebook Messenger, Viber, SMS, email) to your existing contact center. It is most commonly deployed as an add-on to Cisco Unified CCX/CCE (Finesse), giving Cisco agents and supervisors a single interface to handle digital conversations alongside voice, with chatbot/virtual agent integration, routing, and conversation history. For organizations already running Expertflow Contact Center as a full CCaaS/on-prem platform, this functionality is included natively. Hybrid Chat is offered separately for Cisco customers who want to add omnichannel digital messaging to their current Cisco contact center investment without replacing it. Learn more at https://www.expertflow.com.

iCallify

iCallify provides intelligent call center software that enhances customer experience with AI-powered features. Our platform offers inbound, outbound, and blended call center capabilities with advanced features like auto dialer, predictive dialer, power dialer, preview dialer, IVR, voice broadcasting, WhatsApp, click-to-call, real-time monitoring dashboards, and a Movable Dialer for greater agent flexibility. Designed for scalability and efficiency, iCallify empowers businesses to optimize communication strategies and boost productivity. With seamless Theme Customization, businesses can create a personalized and brand-aligned interface, while built-in TCPA Compliance ensures secure and compliant customer communication. Focusing on delivering exceptional customer experiences, we offer tailored solutions to meet the unique needs of diverse industries, ensuring seamless integration and robust performance. iCallify is your trusted partner in transforming telephony into a powerful business asset. Key Features: AI-Powered Omnichannel Contact Center Optimized for Low Bandwidth Environments Low Server Configuration Requirements Advanced Dialer Suite with Multi-Mode Campaign Control Multi-Tenant Architecture for BPO & Enterprise Use WhatsApp Business Calling Integration Dedicated WhatsApp Call Center Software with Reporting Built-in Billing System Real-Time Supervisor Control Tools Scalable Deployment (Cloud & On-Premise) Movable Dialer for flexible agent workflows Theme Customization for personalized UI/UX TCPA Compliance for secure and lawful outreach

ICR Evolution

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