Best Contact Center Software - Page 20

Callix

Callix is a cloud contact center platform (CCaaS) built in Brazil for teams that handle a high volume of calls and WhatsApp conversations. More than 800 companies use Callix to run outbound sales, inbound sales, debt collection, payroll-loan (consignado) lending, surveys and customer service from a single web-based platform, with no hardware or on-premise PBX to maintain. Auto dialer. Callix offers Preview, Power and Predictive dialing modes on the same license. In Power and Predictive modes, the dialer places up to 10 simultaneous calls per agent and connects only answered calls, so agents spend their time talking to people instead of waiting through busy signals and voicemail. Campaigns support attempt limits per number, local caller ID and call recording. Reverse IVR (outbound IVR / voice broadcasting). A virtual agent calls an entire contact list with a recorded or text-to-speech message, up to 5,000 calls per day per license, and transfers anyone who presses a key to a live agent queue or to WhatsApp. Around 99% of voicemails are detected and discarded, most of them before generating telecom cost. Common uses include collections, appointment confirmation, satisfaction surveys and offers. WhatsApp Business API. As an official Meta Business Solution Provider, Callix delivers multi-agent WhatsApp support on a single official number, Meta-approved message templates, bulk messaging, and an AI chatbot, with every conversation stored alongside the contact’s call history. Inbound call center and cloud PBX. Multi-level IVR, business-hours rules, queue distribution strategies, skill-based routing, overflow and automatic callback. Supervisors monitor operations in real time with listen, whisper and barge-in, and track service level, wait time, abandonment and handling time on live dashboards. Built for operations. Callix integrates with CRMs and internal systems through an open API and webhooks, and customer data is hosted in Brazil. Licensing is concurrent: companies pay for agents logged in at the same time, so different shifts share licenses. Contracts are monthly with no lock-in, and new accounts go live within hours. Callix serves contact centers and BPOs, sales teams, collection agencies, financial services, healthcare and education companies, from operations with a single agent to hundreds of positions.

Callizy

Callizy is a cloud-based VoIP phone system offering communication tools for businesses. Users can activate a Canadian phone number quickly. Smart routing directs calls to available agents, reducing missed calls. Voicemail notifications are sent via email with details like time, duration, and number. The platform features intelligent scheduling to redirect calls based on business hours. Call history tracking keeps records of all interactions. Callizy's mobile app allows call management from various devices. AI capabilities include virtual receptionists for answering and transferring calls, automatic transcriptions, and outbound calling campaigns. Callizy integrates telephony with automation to streamline communication. It supports French and English and offers unlimited calling within Canada and the U.S.

CallLatch

CallLatch is an AI receptionist for home-services businesses. It answers missed and after-hours calls on the first ring, 24/7, captures the caller's details and job request, and sends the team a structured handoff by text message. Built for plumbers, HVAC companies, electricians, roofers, and other trades that lose jobs to voicemail.

Call Lead Tracking Software

CallMaker

Call Me Maybe

Call Point Business Solutions Ltd.

Call Point Business Solutions Ltd. is an international business process outsourcing company established in 2017, with its primary operational office in Dhaka, Bangladesh, and registered offices in the United States and Australia. The company helps businesses improve customer communication, generate leads, manage administrative workloads and access specialized offshore professionals. Its services include customer support, call center outsourcing, telemarketing, appointment setting, lead generation, virtual assistance, accounting, HR outsourcing, research, IT support, data management and digital marketing. Call Point Business Solutions primarily serves businesses in the United States, Australia, the United Kingdom, Canada and New Zealand, while also supporting organizations across other English-speaking countries.

Callsens

Callsens turns missed calls into qualified leads. It is an AI receptionist for French small businesses that picks up in under 2 seconds, around the clock, and holds a natural conversation in the caller's language. Rather than a generic voice bot, it ships with ready-made playbooks for 15+ trades and professions: a plumber's emergency leak is triaged and escalated by SMS, a law firm's intake stays confidential, a real-estate call books a viewing straight into the calendar. Every conversation ends with a structured summary delivered by email and SMS, and feeds a real-time dashboard. Data stays in the EU: hosting in Germany (Hetzner) and Frankfurt (Supabase), AES-256-GCM encryption, TLS 1.3, GDPR mode. In a published case study, Callsens handled 657 calls in 7 days for an outdoor-design SMB and identified €146,571 in sales pipeline — 16.3% of those calls arrived outside business hours.

Call Swain AI

Callswain AI is a SaaS platform for industry-specific AI voice agents that automatically make and answer phone calls. Agents follow written instructions and uploaded knowledge bases to adapt behavior without development. Key Features: • Lead Verifier Agent: Verifies leads and collects missing info via API, Web Forms, or Excel. • Customer Support Agent: Handles Tier-1 support calls and logs searchable issue records. • Receptionist Agent: Answers, routes, and books appointments with configurable time slots. • Hotel Booking Agent: Inquiries, confirmations, reminders, cancellations, and internal room calendars. • Voice & Call Intelligence: Custom voice cloning, call recording, summary, key insights, and full call logs.

Call Tracking & IVR

Call Welcome

Call Welcome is an AI phone receptionist that helps Canadian home-service trades answer the calls they miss. It is built for owner-operators and small crews in plumbing, electrical, heating and cooling, roofing, garage doors, painting, tile, paving, landscaping, pool installation and home cleaning. The business keeps its own phone number and sets call forwarding on no answer to its Call Welcome number, so only unanswered calls reach the receptionist. The receptionist tells every caller it is an AI and that the call is transcribed, answers questions from the business's profile, and takes down what the caller needs. Each message is texted to the owner and saved in an online inbox with the call's transcript. Key features: - Answers missed calls at any hour, on the business's existing number - Takes the caller's name, callback number, address, the job, urgency and best time to call back - Flags the emergencies the owner defines and can put them straight through to the owner's phone - Gives safety instructions on gas and life-safety calls and sends the owner a safety text - Answers questions about hours, service area and services, and declines sales calls - Books visits into the owner's Outlook or Google calendar during the call (Standard and Pro) Each trade starts from its usual services and emergencies, which the owner can change in the portal. The portal shows every call with its type, outcome, length and transcript, and lets the owner block numbers. Calls are not recorded, and transcripts and messages are stored in Canada. Call Welcome is for Canadian businesses and works with any Canadian mobile or landline that supports conditional call forwarding. Plans are priced by minutes: Starter at $99 CAD a month with 400 minutes, Standard at $199 with 800, and Pro at $299 with 1,200, plus tax. Every plan starts with a 14-day free trial, billed only if the receptionist is live by then, with no contract. On the Standard and Pro plans, the receptionist also books visits into the owner's Outlook or Google calendar while the caller is on the line, within the hours the owner sets. Field service software is coming soon.

Capita Contact

Capita Contact: AI-powered customer service, built for the public sector Capita Contact is a next-generation contact centre solution built in partnership with AWS, using Amazon Connect's generative AI technology. It gives organisations — especially those in the public sector — a single platform to manage customer and citizen interactions across every channel: voice, chat, email, text, and social media. What it does Rather than juggling disconnected systems, Capita Contact brings people, process and technology together into a unified omnichannel platform that enables personalised, efficient and proactive seamless interactions at every customer touchpoint. It supports real-time help through text messages, file sharing, web pages and knowledge-based tools, so organisations can offer frictionless self-service that delivers fast, accurate and empathetic responses — even for complex cases. Why it matters Public sector contact centres face a tough balancing act: citizens expect the same instant, personalised, 24/7 service they get from private companies, but their queries are often more complex, sensitive, and time-consuming to resolve. Efficient citizen service is crucial, as it directly affects public trust and service quality — yet many teams struggle to keep up with rising demand while working across multiple channels. Key benefits Frees up agents for what matters most – GenAI and automation handle routine queries, cutting agent time by around 20% and handling time by a further 15% through concurrent chat, freeing up capacity so staff can focus on vulnerable citizens and complex cases. Scales with demand – integrates with existing systems and flexes to handle peak volumes without dropping service quality. Provides deeper insight – native analytics give organisations a clear view of interactions and agent performance to drive continuous improvement. Keeps data secure – built on AWS's security and compliance framework, and customisable to an organisation's specific needs. Proactive, not just reactive – predictive analytics help anticipate citizen needs before they even ask. Proven at scale Capita's contact centre solutions handle 100 million customer conversations annually, including 3.5 million helpline calls and 55,000 inspections a year for the Health and Safety Executive's Gas Safe Register and 375,000 health assessments a year for Capita PIP. In a real-world example, when piloted with the London Borough of Barnet, automation and AI enhancements reduced query resolution times from 7-10 days to 2-3 days, transforming resident services.

CapX Engage

CardBoardCX

Castel Connect

Castel Connections is a contact center solution that has skills based routing and priority queuing to ensure the right agent matches with the right customer.