---
title: Call Point Business Solutions Ltd. Reviews
meta_title: 'Call Point Business Solutions Ltd. Reviews 2026: Details, Pricing, &
  Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Call Point Business Solutions Ltd. works for a business like yours.
date_modified: '2026-09-03'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Call Point Business Solutions Ltd. Reviews
**Vendor:** Call Point Business Solutions Ltd.  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About Call Point Business Solutions Ltd.
Call Point Business Solutions Ltd. is an international business process outsourcing company established in 2017, with its primary operational office in Dhaka, Bangladesh, and registered offices in the United States and Australia. The company helps businesses improve customer communication, generate leads, manage administrative workloads and access specialized offshore professionals. Its services include customer support, call center outsourcing, telemarketing, appointment setting, lead generation, virtual assistance, accounting, HR outsourcing, research, IT support, data management and digital marketing. Call Point Business Solutions primarily serves businesses in the United States, Australia, the United Kingdom, Canada and New Zealand, while also supporting organizations across other English-speaking countries.






- [View Call Point Business Solutions Ltd. pricing details and edition comparison](https://www.g2.com/products/call-point-business-solutions-ltd/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-04+15%3A17%3A34+-0500&secure%5Bsession_id%5D=da321a88-9d20-40e6-a7cf-81b8308b7e9d&secure%5Btoken%5D=b3236d7048c7d8ab840009b455b0caa8bfdf4c75548d24eac8c9ca530239ac5a&format=llm_user)

## Call Point Business Solutions Ltd. Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

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