# Best Contact Center Software - Page 20

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 345

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,300+ Authentic Reviews
- 345+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover)

**Sponsored**

### BambooHR

BambooHR® is an all-in-one HR software solution designed to eliminate inefficiencies and simplify people management. Trusted by thousands of companies in over 150 countries, BambooHR centralizes your employee data, payroll, time tracking, and benefits information for seamless coordination and security. Whether you're managing payroll, tracking employee time, or handling benefits, BambooHR ensures accurate data and a smooth user experience. Features like electronic signature collection streamline operations, saving time and reducing environmental impact. With BambooHR, you can automate key HR functions and workflows throughout the entire employee lifecycle, from onboarding to offboarding. Notable clients like Fitbit, Fab, FreshBooks, Klout, and Squarespace rely on BambooHR to stay organized and efficient. Learn more at www.bamboohr.com.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-04T03%3A48%3A30Z&secure%5Bdisplayable_resource_id%5D=162&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=3236&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3236&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fpage%3D20%26source%3Dsearch&secure%5Btoken%5D=67ed318863448bf3705f54b1561527e01921f203d4e83c002bced6105ed28a2f&secure%5Burl%5D=https%3A%2F%2Fwww.bamboohr.com%2Fdemo%3Futm_campaign%3DG2CR-DG-PayrollTopic%2BCPC%2BCampaign-2026EG%26utm_medium%3Dreview-sites%26utm_source%3Dg2.com%26utm_content%3D%7Bclick_id%7D%26utm_term%3Dgeneral-hr&secure%5Burl_type%5D=custom_url)

### [MissedCalls](https://www.g2.com/products/missedcalls/reviews)

MissedCalls automates missed call recovery, quote and invoice follow-ups, Google reviews, and now — answers your phone 24/7 with an AI receptionist.

#### Who Is the Company Behind MissedCalls?

- **Seller:** [MissedCalls](https://www.g2.com/sellers/missedcalls-a74fcdbc-c3d5-4613-830a-dc757d45c277)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Mitel CX](https://www.g2.com/products/mitel-cx/reviews)

Backed by 50 years of communications innovation and 20 years of contact center expertise, Mitel CX delivers a secure, proven platform that enterprises trust to keep every customer interaction clear and connected. Too often, conversations end without action. Mitel CX turns voice and digital interactions into business intelligence, empowering line-of-business leaders to uncover trends, improve outcomes, and drive ROI. When agents have the right tools, service quality follows. Mitel CX gives them AI-driven guidance, real-time visibility, and intelligent workflows that reduce effort and improve results—turning every interaction into a more efficient, satisfying customer experience.

#### Who Is the Company Behind Mitel CX?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

### [Mobile Connect for Amazon Connect](https://www.g2.com/products/mobile-connect-for-amazon-connect/reviews)

Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and other types of interactions from your mobile device. Easily expand Amazon Connect beyond your contact center. Available for Android and iOS.

#### Who Is the Company Behind Mobile Connect for Amazon Connect?

- **Seller:** [ideal systems](https://www.g2.com/sellers/ideal-systems)
- **Year Founded:** 1997
- **HQ Location:** Vilvoorde, BE
- **Twitter:** @idealsystems  
75 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3141288b16241b25c3286879c50c79ef05c0166c5c1558e5b9daf4cc80e67709&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fideal-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

### [MotionCX](https://www.g2.com/products/motioncx/reviews)

MotionCX is an omni-channel CCaaS platform that empowers agents to deliver better, more personalized customer experiences right out of the box. Agents see a consolidated customer profile in a single view and leverage AI guided workflows to meet their needs.

#### Who Is the Company Behind MotionCX?

- **Seller:** [MotionCX](https://www.g2.com/sellers/motioncx)
- **Year Founded:** 2011
- **HQ Location:** Hilliard, Ohio, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c58a81214d3f2753df11207f741116ada9649b08e4e553400968675dcaf5c8f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcontactus-communications%2F&secure%5Burl_type%5D=linkedin_company_website)  
610 employees on LinkedIn®

### [NEONNOW](https://www.g2.com/products/neonnow/reviews)

NEONNOW is a cutting-edge cloud-based contact center platform designed to revolutionize your customer engagement, business efficiencies. Utilizing the power and scalability of AWS Amazon Connect, NEONNOW delivers enterprise grade features out of the box in a no-code, cost effective platform. Featuring advanced AI-powered technologies such as intent driven IVR (Interactive Voice Response), intelligent call routing, and seamless integrations to all cloud based CRMs, NEONNOW serves to become the single pane of glass for your agents to interact with you customers and you other business systems. Elevate customer experiences, empower agents, and streamline operations. NEONNOW enables personalized interactions, real-time analytics, and seamless scalability, making it the go-to solution for modern contact centers aiming to deliver exceptional service and drive business growth.

#### Who Is the Company Behind NEONNOW?

- **Seller:** [CloudWave Customer Experience Experts](https://www.g2.com/sellers/cloudwave-customer-experience-experts)
- **Year Founded:** 2013
- **HQ Location:** Sydney, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5150a37378f97de007e5146eb62c6652ef2c96fff47e4455abd1b1c043f7640&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudwave-au%2F&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

### [Netcall Liberty Converse](https://www.g2.com/products/netcall-liberty-converse/reviews)

Liberty Converse is an omnichannel contact centre and customer engagement management solution that allows you to deliver outstanding customer experience (CX) across every customer engagement. Unleash your CX potential.

#### Who Is the Company Behind Netcall Liberty Converse?

- **Seller:** [Netcall](https://www.g2.com/sellers/netcall)
- **Year Founded:** 1996
- **HQ Location:** Bedford, GB
- **Twitter:** @Netcall  
1,522 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=427a790016efc94e949de9f8240869769488210ad19eba630b7d9d64c87ed0be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnetcallplc&secure%5Burl_type%5D=linkedin_company_website)  
453 employees on LinkedIn®
- **Ownership:** LON: NET

### [NFON Contact Center](https://www.g2.com/products/nfon-contact-center/reviews)

NFON Contact Center is a cloud-based, AI-powered customer interaction platform that integrates multiple communication channels—such as voice, email, chat, social media, SMS, and WhatsApp—into a single intuitive interface. It empowers businesses to unify customer touchpoints, streamline operations, and deliver efficient, personalised service without relying on traditional on-premises infrastructure. Benefits & Features - True omnichannel experience: All customer communications are managed centrally, enabling seamless transitions across channels like web chat, email, social media, SMS, and voice—all within one platform. - AI-driven efficiency: Built-in AI capabilities—such as chatbots, voicebots, intelligent email routing, GPT-generated responses, and automation tools—help reduce response times, minimise manual workload, and improve agent productivity. - Comprehensive customer history & CRM integration: Agents access the full communication history and customer profile in one place. Uninterrupted service is enabled with deep integrations into CRM, ticketing systems, and workforce tools. - Live tracking & reporting: Supervisors gain real-time visibility through customisable dashboards and wallboards, plus robust reporting features for informed resource planning and performance optimisation. - Scalable, flexible pricing: Modular subscription plans adjust monthly according to needs, ranging from voice-only bundles to full omnichannel packages. This flexibility supports both growth and cost efficiency. - Secure and compliant infrastructure: Hosted in GDPR-compliant, geo-redundant data centers, the platform emphasises high availability, enterprise-level security, and data protection. GetApp Best Practices in the Industry - Flexibility for hybrid & remote workflows: By centralising all channels and enabling remote access through desktop and mobile apps, teams stay aligned and responsive, regardless of location. - Frictionless CRM & business tool integration: Integrations with top CRMs (e.g., Salesforce, HubSpot), workforce management tools, and payment systems (PCI-DSS compliant) enable agents to work effectively without jumping between systems. - Automation and AI to enhance agent capacity: Automated workflows and AI-powered responses help handle routine tasks efficiently, freeing agents to focus on higher-value customer engagements. - Real-time visibility and data-driven decisions: Custom dashboards and live tracking enable dynamic staffing, SLA adherence, quality monitoring, and strategic operational planning. - Subscription-based Scalability: Subscription tiers provide financial flexibility, adaptability, and predictability—key for businesses prioritising cost-efficient growth.

#### Who Is the Company Behind NFON Contact Center?

- **Seller:** [NFON](https://www.g2.com/sellers/nfon)
- **Year Founded:** 2007
- **HQ Location:** Munich, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=321f7ddf53bc00006ac456e2211923cf58326d93a6c9c590270874c4aa4f43cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnfon%2F&secure%5Burl_type%5D=linkedin_company_website)  
379 employees on LinkedIn®

### [Noda Lite](https://www.g2.com/products/noda-lite/reviews)

Enterprise-level all-in-one call center solution (IP PBX, recording, Omni-channel, predictive dialing, reporting) for small and medium

#### Who Is the Company Behind Noda Lite?

- **Seller:** [Noda Interaction Platforms](https://www.g2.com/sellers/noda-interaction-platforms)
- **Year Founded:** 2001
- **HQ Location:** Taguig, PH
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=520b6daa9af50fec597805a28914b44f963352853738a1d85d61d8128c6bcfbc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2574060&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Nubitalk Cloud](https://www.g2.com/products/nubitalk-cloud/reviews)

Nubitalk is Collab's Cloud. Thanks to Nubitalk we can provide Contact Center Software in the cloud - secure, reliable and scalable at any time. It has no setup costs and no installation is required. It's powered by Microsoft Azure, the most comprehensive set of certifications of any cloud service provider.

#### Who Is the Company Behind Nubitalk Cloud?

- **Seller:** [Collab](https://www.g2.com/sellers/collab-58132644-e921-4144-be2c-a4303506daa0)
- **Year Founded:** 2003
- **HQ Location:** Lisbon, Lisbon, Portugal
- **Twitter:** @CollabPortugal  
146 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0cb9522a849e76eae874778f59d8d744b86a5f03759d3d4ad638d0561c3a6150&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcollab&secure%5Burl_type%5D=linkedin_company_website)  
110 employees on LinkedIn®

### [OneXtel Limited](https://www.g2.com/products/onextel-limited/reviews)

OneXtel Limited is a Communication Platform as a Service( CPaaS) specializing in enterprise messaging and customer engagement solutions. It provides services such as SMS, WhatsApp Business API, Rich Communication Services (RCS), Voice, Email, and Chatbots to help businesses enhance their communication strategies. OneXtel serves industries like BFSI, E-commerce, Healthcare, EdTech, and more, enabling companies to engage with their customers through secure and scalable messaging solutions. It also integrates with platforms like CleverTap, Salesforce, Zoho, Leadsquared and others to offer seamless communication experiences.

#### Who Is the Company Behind OneXtel Limited?

- **Seller:** [OneXtel Limited](https://www.g2.com/sellers/onextel-limited)
- **Year Founded:** 2014
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f9327051f829999048fd08873abc4483e92b436281fa91e5ecf62cd34ce8c080&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonextelmedia%2F&secure%5Burl_type%5D=linkedin_company_website)  
213 employees on LinkedIn®

### [OpenScape](https://www.g2.com/products/openscape/reviews)

With OpenScape Cloud Contact Center, you can run a call center without the costs and in-house expertise that other solutions require.

#### Who Is the Company Behind OpenScape?

- **Seller:** [Atos](https://www.g2.com/sellers/atos)
- **Year Founded:** 1997
- **HQ Location:** 95877 Bezons, FR
- **Twitter:** @Atos  
38,160 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=328430f9b99edd85368a77919ba1a9198c300f2aa573de72f5719207a3635cd6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatos%2F&secure%5Burl_type%5D=linkedin_company_website)  
85,294 employees on LinkedIn®
- **Ownership:** EPA: ATO

### [OPINATOR](https://www.g2.com/products/opinator/reviews)

Most CX platforms give you data. Very few help you act on it fast enough to make a difference. OPINATOR replaces traditional surveys with OPIs (OPINATOR Personalized Interfaces): visual, branded, conversational interactions that adapt to each customer in real time and make every experience human. They feel like a natural extension of your brand, not a form to fill out. Response rates go up. Data quality improves. Customers feel heard, not processed. Beyond these interactions, OPINATOR also brings together unsolicited feedback from calls, chats, emails, and social reviews, all centralized in one platform for unified analysis and action. With OPINATOR, you don’t just collect feedback. You act on it in the moment. AI Dynamic Engagement deepens each conversation in real time based on what the customer is actually saying. AI Real-Time Action detects signals as they appear and automatically triggers alerts, workflows, and recovery actions. Not hours later. Right then. Behind that speed sits real analytical depth. Advanced Text Analytics uncovers risks, opportunities, and root causes hidden in open feedback. AI-generated summaries and action plans show you what needs attention and what to do next. Case Management and Close the Loop ensure every issue is assigned, tracked, and resolved. Role-Based Dashboards put the right insights in front of the right people. Less friction for your customers. Faster decisions for your team. Better outcomes across the entire journey. OPINATOR combines the depth of an enterprise CX platform with something the established players lack: the agility, personalization, and human touch that actually move the needle.

**Average Rating:** 4.8/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate OPINATOR?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind OPINATOR?

- **Seller:** [OPINATOR](https://www.g2.com/sellers/opinator-d99a74c6-1c9f-4195-870a-6cd2e69c9041)
- **Year Founded:** 2010
- **HQ Location:** Madrid, Community of Madrid
- **Twitter:** @OPINATOR\_CX  
4,976 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ee570b4b07d41d8f3914cd8dd79f25b3e50a1112a4cb417374b7f69238d5b74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopinator&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banking
- **Company Size:** 54% Large, 31% Medium

#### What Are Recent G2 Reviews of OPINATOR?

**["The Greatest Experience Management Solution"](https://www.g2.com/survey_responses/opinator-review-4619775)**

**Rating:** 5.0/5.0 stars

_— Juan Carlos D._

[Read full review](https://www.g2.com/survey_responses/opinator-review-4619775)

**["Taking our Experience Management to the Next Level!"](https://www.g2.com/survey_responses/opinator-review-4617602)**

**Rating:** 5.0/5.0 stars

_— Ralph V._

[Read full review](https://www.g2.com/survey_responses/opinator-review-4617602)

#### What Are G2 Users Discussing About OPINATOR?

- [What is OPINATOR used for?](https://www.g2.com/discussions/what-is-opinator-used-for)

### [OwlCall AI](https://www.g2.com/products/owlcall-ai/reviews)

Owlcall is an AI-powered receptionist and call operations platform designed for service-based small and medium businesses. It ensures that every incoming call is answered, understood, and converted into structured, actionable work. When a customer calls, Owlcall answers the phone, understands the request, and gathers key details such as the issue, location, and contact information. The system automatically creates or updates a customer contact, records the call, generates a transcript and summary, and converts the conversation into a structured task that appears on the team’s task board. Businesses can review calls, listen to recordings, read transcripts, and manage tasks from a clean dashboard. Urgent situations can be automatically escalated or transferred to a human team member based on configurable rules. Owlcall is designed specifically for service businesses that rely heavily on phone communication-such as plumbing, HVAC, repair services, clinics, and salons-where missed calls often mean lost revenue. By combining AI call answering with operational workflow management, Owlcall helps teams capture every opportunity, organize incoming requests, and respond faster to customers.

#### Who Is the Company Behind OwlCall AI?

- **Seller:** [OwlCall AI](https://www.g2.com/sellers/owlcall-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Oxon](https://www.g2.com/products/oxon/reviews)

OXON is a single platform to communicate and track customers throughout their lifecycle.

#### Who Is the Company Behind Oxon?

- **Seller:** [Oxon](https://www.g2.com/sellers/oxon)
- **Year Founded:** 2015
- **HQ Location:** Vilnius, LT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5c674e79a4d228a1f68553bcd6f2b2acb871afd9b3d808d3fbbb671ce5621771&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10428726&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

### [Ozonetel](https://www.g2.com/products/ozonetel-ozonetel/reviews)

Ozonetel is a leading provider of cloud-based contact center solutions, offering an AI-powered unified customer experience (CX) platform designed to help businesses engage, convert, and retain customers at scale. Serving over 3,500 global brands across various industries, Ozonetel's platform enables organizations to orchestrate customer journeys across multiple touchpoints, facilitating billions of personalized conversations and providing a comprehensive 360º view of the customer lifecycle. Key Features and Functionality: - Omnichannel Engagement: Manage customer interactions seamlessly across voice, chat, SMS, email, WhatsApp, and social media channels, ensuring a consistent and cohesive experience. - AI-Powered Automation: Deploy Voice AI Agents and Agent Assist tools to automate routine tasks, enhance agent productivity, and deliver human-like conversations in multiple languages. - Advanced Call Management: Utilize features such as automatic call distribution (ACD), interactive voice response (IVR), and various dialer options (predictive, power, preview) to optimize call handling and improve operational efficiency. - Real-Time Analytics and Reporting: Access over 70 call center reports and actionable analytics to monitor performance, track customer interactions, and make informed strategic decisions. - Seamless Integrations: Integrate effortlessly with leading CRM and helpdesk platforms like Salesforce, Zendesk, HubSpot, Freshdesk, and Zoho, enabling a unified workflow and enhanced customer data management. Primary Value and Solutions Provided: Ozonetel's platform addresses the challenges of managing complex customer interactions by offering a scalable, cost-effective, and comprehensive solution that reduces hardware dependencies and simplifies agent management, even in remote or distributed environments. By leveraging AI and deep learning techniques, Ozonetel enhances service efficiency, boosts performance, and significantly increases return on investment for its clients. The platform's ability to unify conversations, automate workflows, and provide real-time insights empowers businesses to deliver superior customer experiences, improve retention rates, and drive growth.

#### Who Is the Company Behind Ozonetel?

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel  
771 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2005f17fc26643eb98e6635bbf29a9dcb7e787107d86ba2ddfefb73c99658de2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F668578%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

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Spotlight Categories

[AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

[CPQ Software](https://www.g2.com/categories/cpq)

[Time Tracking Software](https://www.g2.com/categories/time-tracking-software)

[Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure)

[Spend Management Software](https://www.g2.com/categories/spend-management)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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