Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX.
AI Coworkers → Own the Jobs
Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner.
Agents → Do the Work
Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard.
Enterprise-Ready → Built for Scale
SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations.
With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.
Average Rating: 4.7/5.0
Total Reviews: 4,190
How Do G2 Users Rate Birdeye?
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Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.3/10)
Who Is the Company Behind Birdeye?
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Seller: Birdeye
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Company Website:
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Year Founded: 2012
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HQ Location: Palo Alto, CA
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LinkedIn® Page: www.linkedin.com
1,477 employees on LinkedIn®
Who Uses This Product?
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Who Uses This: Marketing Manager, Owner
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Top Industries: Hospital & Health Care, Real Estate
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Company Size: 46% Small, 34% Medium
What Do G2 Reviewers Say About Birdeye?
AI-generated summary from verified user reviews
Pros
- Users find the interface intuitive and easy to navigate, making everyday tasks simple to learn and use.
- Users value the responsive, helpful support team for quickly answering questions and assisting with their needs.
- Users value straightforward messaging tools for quickly connecting with customers and keeping conversations organized.
- Users like how automation streamlines recurring tasks and reduces manual work, saving time for their teams.
- Users like how easy review requests help them collect more customer reviews.
Cons
- Users find navigation unintuitive and clunky, with features and settings sometimes difficult to locate.
- Users find the pricing high for the value, with costs limiting access for smaller teams and multi-location businesses.
- Users report limited integrations, difficult setup, and connections that sometimes fail or break.
- Users report platform glitches, bugs, freezes, and occasional downtime that disrupt use.
- Users report slow support responses and difficulty reaching someone who can resolve issues.
What Are G2 Users Discussing About Birdeye?
