Ultatel
Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses.
Average Rating: 4.7/5.0
Total Reviews: 54
How Do G2 Users Rate Ultatel?
- Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
Who Is the Company Behind Ultatel?
- Seller: Ultatel
- Company Website:
- Year Founded: 2016
- HQ Location: Herndon, Virginia
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LinkedIn® Page: www.linkedin.com
353 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Information Technology and Services, Hospital & Health Care
- Company Size: 74% Small, 24% Medium
What Do G2 Reviewers Say About Ultatel?
AI-generated summary from verified user reviews
Pros
- Users highlight the responsive and knowledgeable support from Ultatel, ensuring smooth and effective assistance when needed.
- Users value the responsive and knowledgeable customer support of Ultatel, ensuring seamless assistance whenever needed.
- Users highlight Ultatel's reliability, with stable features and excellent call quality that enhance overall communication.
- Users commend Ultatel for its ease of use, highlighting intuitive management and seamless communication across departments.
- Users highlight the excellent support from Ultatel, ensuring quick resolutions and a smooth experience throughout.
Cons
- Users often find the admin control cumbersome with slow performance and limited self-service options for certain tasks.
- Users face a complex process during setup, notably with advanced configurations and slow ticket resolutions.
- Users report experiencing glitches that hinder performance, especially when switching devices or managing the admin dashboard.
- Users experience significant access issues with Ultatel, hindering productivity and causing integration challenges with other systems.
- Users sometimes find limited self-management options on Ultatel's portal, preferring more control over their account tasks.
What Are Recent G2 Reviews of Ultatel?
"Ultatel: Cost-Effective and Effortlessly Streamlines Communication"
Rating: 5.0/5.0 stars
— Rita S.
"Reliable VoIP Platform with Strong Partner Support and Solid Feature Set"
Rating: 5.0/5.0 stars
— Patrick A.

