# Best Clinical Communication and Collaboration Software - Page 5 ## How Many Clinical Communication and Collaboration Software Products Does G2 Track? **Total Products under this Category:** 73 ### Category Stats (Aug 2026) - **Average Rating:** 4.29/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** CellTrak (+5.88%) - Among all products in this category, CellTrak recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Clinical Communication and Collaboration Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,000+ Authentic Reviews - 73+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Clinical Communication and Collaboration Software ![G2 Grid® for Clinical Communication and Collaboration Software plotting products by satisfaction and market presence](https://www.g2.com/categories/clinical-communication-and-collaboration/grids.png?focus%5B%5D=339&focus%5B%5D=97231&focus%5B%5D=1354845&focus%5B%5D=140008&focus%5B%5D=4931&focus%5B%5D=48029&focus%5B%5D=1203117&focus%5B%5D=159077) Highlighted products: Everbridge 360 (Critical Event Management), Studycast, Zenzap, ModMed, TigerConnect Clinical Collaboration Platform, Voalte Messenger, Buzz Medical Messenger, and Celo. Underlying data: [Grid® JSON](https://www.g2.com/categories/clinical-communication-and-collaboration/grids.json?focus%5B%5D=everbridge-360-critical-event-management&focus%5B%5D=studycast&focus%5B%5D=zenzap&focus%5B%5D=modmed&focus%5B%5D=tigerconnect-clinical-collaboration-platform&focus%5B%5D=voalte-messenger&focus%5B%5D=buzz-medical-messenger&focus%5B%5D=celo-health-celo) **Sponsored** ### Zenzap Zenzap is the professional work chat app trusted by 10,000+ businesses worldwide. Other team communication tools make you choose between something your team will actually use and something your business can control. Zenzap gives you both: as easy to use as texting, with the security and admin control that businesses need. Every employee can use it from day one without training or complicated setup. And that sits on top of everything a business actually needs: - Clear separation between work and personal life - Complete ownership of your company data - Full structure and control across the organization - Integrations with 5,000+ business tools When someone leaves, you remove their access in one click and everything stays with your business. That's what it means to finally have a work chat that works for everyone. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1470&secure%5Bchosen_at%5D=2026-08-02T18%3A33%3A42Z&secure%5Bdisplayable_resource_id%5D=1470&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1470&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1354845&secure%5Bresource_id%5D=1470&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fclinical-communication-and-collaboration%3Fpage%3D5&secure%5Btoken%5D=abbf0d1aff53cd8f523f4d0a25459e8bd6c1ca91b11f8bb2016d2d95e05b4318&secure%5Burl%5D=https%3A%2F%2Fwww.zenzap.co%2F%3Futm_source%3Dg2paid%26utm_medium%3Dg2alt&secure%5Burl_type%5D=custom_url) ### [Isoprime Neonatal Notes Manager](https://www.g2.com/products/isoprime-neonatal-notes-manager/reviews) Neonatal Notes Manager (NNM) is a software tool used to support the patient documentation needs of a neonatal intensive care unit. #### Who Is the Company Behind Isoprime Neonatal Notes Manager? - **Seller:** [Isoprime](https://www.g2.com/sellers/isoprime) - **HQ Location:** United States - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=128ff31ad322e3635c18fd671c70317b77ed78567d5a63bb11630066fc3b4437&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fisoprime%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [KPN Zorg Messenger](https://www.g2.com/products/kpn-zorg-messenger/reviews) KPN / E-zorg offers a solution for this: the KPN Zorg Messenger, a communication platform specially developed for the healthcare sector. #### Who Is the Company Behind KPN Zorg Messenger? - **Seller:** [EZorg](https://www.g2.com/sellers/ezorg-e0598ab9-1c55-4769-b94f-0abeb611c795) - **Year Founded:** 2003 - **HQ Location:** Amersfoort, NL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5d2d8f76ed6dec5f1818756d585cd2e4a4d5815cd966e8772349c5c5bfc78dfa&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fe-zorg-b.v.&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® ### [MDsyncNET](https://www.g2.com/products/mdsyncnet/reviews) Streamlines physician On-Call scheduling and provides hospital management with tools to communicate physician documents and agendas. #### Who Is the Company Behind MDsyncNET? - **Seller:** [Mobile Knowledge](https://www.g2.com/sellers/mobile-knowledge) - **HQ Location:** Kanata, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=337860ec9217e3b83e8cfef4838d83b7b1ca826b5e7e84857a20811224bad1b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F47030&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® ### [MedShr](https://www.g2.com/products/medshr/reviews) MedShr is the easiest and safest way for medical professionals to discover, discuss and share clinical cases and medical images. #### Who Is the Company Behind MedShr? - **Seller:** [MedShr](https://www.g2.com/sellers/medshr) - **Year Founded:** 2015 - **HQ Location:** London, GB - **Twitter:** @medshronline 8,228 Twitter followers - **LinkedIn® Page:** [uk.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5427ef4334fdef9b11e75210069f8203d5abcca581dcba4087169c86e362162&secure%5Burl%5D=https%3A%2F%2Fuk.linkedin.com%2Fcompany%2Fmedshr&secure%5Burl_type%5D=linkedin_company_website) 76 employees on LinkedIn® ### [MEFTiiCOMM](https://www.g2.com/products/meftiicomm/reviews) MEFTiiCOMM is Empowering Healthcare Providers with an Integrated Solution. Simplify Communication with Texts, Calls, Telemedicine, and Schedule Management in One Secure and User-Friendly Platform. Streamline collaboration with your healthcare team and patients, ensuring efficient and reliable communication. #### Who Is the Company Behind MEFTiiCOMM? - **Seller:** [MEFTii](https://www.g2.com/sellers/meftii) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Optum Collaborate](https://www.g2.com/products/optum-collaborate/reviews) Optum Collaborate is a secure virtual workspace built for healthcare. #### Who Is the Company Behind Optum Collaborate? - **Seller:** [Optum](https://www.g2.com/sellers/optum) - **HQ Location:** Eden Prairie , US - **Twitter:** @Optum 27,900 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7dc0a514d4c278da61beae75b84ba9a672d3d60766366067fab58c4387350e45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foptum&secure%5Burl_type%5D=linkedin_company_website) 110,660 employees on LinkedIn® - **Total Revenue (USD mm):** $201,159 ### [Petal Orchestrator Platform](https://www.g2.com/products/petal-orchestrator-platform/reviews) Petal Health — Real-Time Healthcare Orchestration Platform Petal Health provides a comprehensive real-time orchestration platform designed for health authorities, clinicians, hospitals and clinics, and integrated care organizations. Our solution seamlessly integrates with your existing clinical, operational, and administrative systems to deliver live visibility and coordination across scheduling, capacity management, patient flow, secure communication, staffing, and resource optimization. Key capabilities: - Unified dashboards that show workforce availability, bed and resource capacity, patient demand in real time - Smart routing and scheduling logic that ensures the right provider, in the right place, at the right time - Automation of care pathways and workflows to reduce bottlenecks, delays, and administrative overhead - Analytics and decision-support tools that empower executives and operations teams to act proactively rather than reactively - Designed for multi-site hospitals, regional health authorities, and large networks, offering scalability and adaptability across care continuum settings With Petal Health, healthcare organizations deliver improved access to care, reduce inefficiencies, optimize utilization, and support better clinical outcomes—all while leveraging their existing technologies. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Petal Orchestrator Platform? - **Ease of Use:** 6.7/10 (Category avg: 9.0/10) #### Who Is the Company Behind Petal Orchestrator Platform? - **Seller:** [Petal](https://www.g2.com/sellers/petal) - **Year Founded:** 2010 - **HQ Location:** Québec, Quebec, Canada - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5406e4f10457f12275e52c50d613f8b4446b032481fddd8fe9b6beb930ffb867&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fpetalhealth&secure%5Burl_type%5D=linkedin_company_website) 306 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About Petal Orchestrator Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **communication ease** of Petal Orchestrator Platform, enhancing interactions with hospital administrators for quicker decisions. - Users benefit from the **ease of use** of Petal Orchestrator Platform, streamlining communication and scheduling processes effectively. - Users value the **efficiency** of the Petal Orchestrator Platform in managing schedules and communicating effectively. - Users value the **secure messaging system** of Petal Orchestrator Platform for facilitating efficient communication with administrators. - Users appreciate the **effective scheduling management** in Petal Orchestrator Platform, enhancing communication and decision-making efficiency. ##### Cons - Users find the **navigation difficult** , struggling to locate specific information and effectively utilize the dashboard. - Users find the **poor interface design** of Petal Orchestrator Platform makes information retrieval frustrating and inefficient. - Users find the **poor usability** of Petal Orchestrator Platform frustrating, making information retrieval tiresome and ineffective. - Users find the **search functionality tiresome** and ineffective, especially for departments with numerous medical services. - Users find the **search issues** tedious, struggling to find specific information due to poor sorting capabilities. #### What Are Recent G2 Reviews of Petal Orchestrator Platform? **["Measuring sufficient clinical workforce"](https://www.g2.com/survey_responses/petal-orchestrator-platform-review-10580482)** **Rating:** 4.5/5.0 stars _— Simona M._ [Read full review](https://www.g2.com/survey_responses/petal-orchestrator-platform-review-10580482) ### [Remedi PM](https://www.g2.com/products/remedi-pm/reviews) Remedi PM is a collaborative workflow-based practice management software with scheduling and patient management.It drives front-desk productivity with portal-based user interface and document management. #### Who Is the Company Behind Remedi PM? - **Seller:** [Ecognize](https://www.g2.com/sellers/ecognize) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Solo by InTouch](https://www.g2.com/products/solo-by-intouch/reviews) Solo by InTouch is the backbone of healthcare first fully integrated virtual care platform, connecting people, healthcare systems, HIT systems, devices, and third-party applications. #### Who Is the Company Behind Solo by InTouch? - **Seller:** [Teladoc](https://www.g2.com/sellers/teladoc) - **Year Founded:** 2013 - **HQ Location:** Purchase, NY - **Twitter:** @TeladocHealth 17,457 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2e6d03925a7e9e778563280f6274c45f033cfdcf81f73089904029c7e80b6d3c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F128505%2F&secure%5Burl_type%5D=linkedin_company_website) 5,441 employees on LinkedIn® - **Ownership:** TDOC ### [TriageSTAT](https://www.g2.com/products/triagestat/reviews) mHealth technology for connected care between Hospitals, Physician Groups, SNFs, and Home Health, to address the upcoming healthcare continuum #### Who Is the Company Behind TriageSTAT? - **Seller:** [argusoft](https://www.g2.com/sellers/argusoft) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [VEPRO MyMediHub](https://www.g2.com/products/vepro-mymedihub/reviews) VHP - VEPRO Health Portal publishes all multimedia medical information, such as images, film, text, and audio, in a central location. #### Who Is the Company Behind VEPRO MyMediHub? - **Seller:** [VEPRO](https://www.g2.com/sellers/vepro) - **Year Founded:** 1981 - **HQ Location:** Pfungstadt, DE - **Twitter:** @vepro\_ag 14 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ef5cbf1e503e12f8fcbe4e20849a615cfd7ea79c426b6f7484c45ec102b94e56&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5092633&secure%5Burl_type%5D=linkedin_company_website) 35 employees on LinkedIn® ### [Vocera VINA](https://www.g2.com/products/vocera-vina/reviews) Vocera Vina is a smartphone app that is part of the Vocera Platform – the intelligent ecosystem that connects all the people and information needed to deliver patient care. The Platform is what makes it possible to locate people quickly, collaborate productively, and reduce the noise, using the device that fits your workflow. It’s what allows meaningful, actionable information to flow between people and systems and be received when, where, and how it’s needed, to keep the patient at the center of care. #### Who Is the Company Behind Vocera VINA? - **Seller:** [Vocera Communications](https://www.g2.com/sellers/vocera-communications) - **Year Founded:** 2000 - **HQ Location:** San Jose, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=52285a8dcc363af42c607118e6f1a10492a0f1cd48870efd570235905e69ec4c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13993%2F&secure%5Burl_type%5D=linkedin_company_website) 291 employees on LinkedIn® - **Ownership:** NYSE: VCRA ### [Xealth](https://www.g2.com/products/xealth-xealth/reviews) Xealth is a digital health integration platform that enables healthcare providers to seamlessly prescribe, manage, and monitor a wide array of digital health tools directly within their existing electronic health record (EHR systems. By centralizing the deployment and oversight of digital health solutions, Xealth enhances patient engagement and streamlines clinical workflows, facilitating a more connected and efficient healthcare experience. Key Features and Functionality: - Digital Care SMART on FHIR App: Allows clinicians to order, deliver, and monitor digital health tools directly from the EHR interface, ensuring seamless integration into existing workflows. - Xealth Digital Command Center: Provides customized reporting and analytics on patient and provider engagement, activation, and usage, enabling data-driven decision-making. - Xealth Integration Suite: Supports the organization and deployment of multiple digital health solutions through a single set of integrations and a clinical rules engine, simplifying the management of a health system’s digital vendor ecosystem. Primary Value and Problem Solved: Xealth addresses the challenge of integrating diverse digital health tools into clinical practice by providing a unified platform that streamlines the prescription and monitoring process. This integration reduces the complexity and cost associated with deploying digital health solutions, leading to improved patient engagement and more efficient care delivery. By embedding digital health tools into the EHR, Xealth ensures that healthcare providers can offer personalized, data-driven care without disrupting their existing workflows. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Xealth? - **Ease of Use:** 8.3/10 (Category avg: 9.0/10) #### Who Is the Company Behind Xealth? - **Seller:** [Xealth](https://www.g2.com/sellers/xealth) - **Year Founded:** 2017 - **HQ Location:** Seattle, US - **Twitter:** @xealthinc 1,491 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c96805f5a4188ba58629d583493e61a2a419aa7818f55e12247ca5e13d28f87c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxealth%2F&secure%5Burl_type%5D=linkedin_company_website) 60 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of Xealth? **["Health with Xealth"](https://www.g2.com/survey_responses/xealth-review-9218755)** **Rating:** 4.5/5.0 stars _— Verified User in Architecture & Planning_ [Read full review](https://www.g2.com/survey_responses/xealth-review-9218755) - [‹ Prev‹ Prev](/categories/clinical-communication-and-collaboration?order=g2_score&page=4#product-list) - [1](/categories/clinical-communication-and-collaboration?order=g2_score#product-list) - [2](/categories/clinical-communication-and-collaboration?order=g2_score&page=2#product-list) - [3](/categories/clinical-communication-and-collaboration?order=g2_score&page=3#product-list) - [4](/categories/clinical-communication-and-collaboration?order=g2_score&page=4#product-list) - 5 - Next ›Next › Spotlight Categories [Integration Platform as a Service (iPaaS) Solutions](https://www.g2.com/categories/ipaas) [Online Backup Software](https://www.g2.com/categories/online-backup) [Time Tracking Software](https://www.g2.com/categories/time-tracking-software) [Accounting Software](https://www.g2.com/categories/accounting) [Sales Compensation Software](https://www.g2.com/categories/sales-compensation) Similar Categories - [Bundled Pay Management](/categories/bundled-pay-management) - [Clinical Decision Support](/categories/clinical-decision-support) - [Healthcare Analytics](/categories/healthcare-analytics) - [Healthcare Claims Management](/categories/healthcare-claims-management) - [Healthcare Commercial Intelligence](/categories/healthcare-commercial-intelligence) - [Healthcare Compliance](/categories/healthcare-compliance) - [Health Care Credentialing](/categories/health-care-credentialing) - [Healthcare HR](/categories/healthcare-hr) - [Healthcare Integration Engines](/categories/healthcare-integration-engines) - [Healthcare Payer Care Management Workflow Applications](/categories/healthcare-payer-care-management-workflow-applications) - [Healthcare Payers' Core Administrative Processing Solutions](/categories/healthcare-payers-core-administrative-processing-solutions) - [Healthcare Risk Management](/categories/healthcare-risk-management) - [Healthcare Supply Chain](/categories/healthcare-supply-chain) - [Medical Billing](/categories/medical-billing) - [Medical Coding](/categories/medical-coding) [Browse Clinical Communication and Collaboration Themes](/categories/clinical-communication-and-collaboration/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Clinical communication and collaboration (CC&C) systems coordinate activities and data flow between clinicians, nurses, physicians, and other medical professionals. CC&C software securely integrates with clinical systems like [EHR software](https://www.g2.com/categories/ehr) (supplementing existing patient data with additional documents, images, and messaging), [medical staff scheduling software](https://www.g2.com/categories/medical-staff-scheduling) (providing visibility about the availability of on-campus and on-call staff), and healthcare IT systems (enhancing workflow and improving care transitions). Hospitals, [ancillary care providers](https://www.g2.com/categories/ancillary-care), and clinical laboratories can leverage CC&C solutions to reduce referral leakage and rate of readmissions, and ensure interoperability between systems. With a CC&C platform deployed, health care organizations and practices can maintain patient data, facilitate real-time collaboration, reduce inefficiency and gaps, achieve patient safety and satisfaction, and preserve profitability. While CC&C software products are designed to improve communication between medical staff to positively impact the provision and delivery of care, [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) provides a secure messaging solution to facilitate provider-patient communication. To qualify for inclusion in the Clinical Communication and Collaboration (CC&C) category, a product must: - Promote and facilitate real-time communication between clinicians and medical staff - Collect, store, and share patient data, documents, images, and information between health care professionals and systems - Be used on a variety of mobile devices or cloud technologies - Adhere to industry compliance and standards such as Health Insurance Portability and Accountability Act (HIPAA) and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores Show More * * * ## How Do You Choose the Right Clinical Communication and Collaboration Software? ### What You Should Know About Clinical Communication and Collaboration Software ### What is Clinical Communication and Collaboration Software? Clinical communication and collaboration (CC&C) software are secure messaging solutions that unify multiple communication channels used by healthcare providers and clinicians. Traditionally, CC&C software provided HIPAA-compliant text and voice capabilities for healthcare teams to communicate in real time and safely discuss sensitive patient information. In recent years, these platforms have evolved their functionality to integrate with electronic medical records (EHR), clinical scheduling, and call systems to streamline care coordination, automate service delivery workflows, and improve hospital staff satisfaction and patient outcomes. Within the desktop application and via smartphones, a patient’s care team can access patient records and history, manage alarm middleware, view on-call schedules, and submit lab and medication orders. For example, a clinician may need to order labs and X-rays for an emergency room patient. CC&C software’s interoperability with different systems allows this lab order to be placed via the application, and the clinician can receive real-time updates on the status of those labs.  Without CC&C software, the clinician would have to place multiple phone calls and likely leave the patient for an extended period of time to physically interact with lab and radiology staff to interpret the results. Nursing staff can receive alerts from alarms or call buttons if the patient needs immediate assistance. ### What are the Common Features of Clinical Communication and Collaboration Software? The following are some core features within CC&C software that can help clinical care teams reduce response times and deliver a consistently positive patient experience: **Text messaging:** Real-time HIPAA-compliant texting allows providers and clinicians to collaborate on patient cases, send requests, and receive updates for information requests, lab and medication orders, and other time-sensitive tasks. This speeds up time on making diagnoses, determining outpatient referral needs, and transitioning patients to different staff when shifts end. Care team members can receive updates on a patient’s progress. Users can also attach video and image files to supplement these communications. **Video conferencing:** Some CC&C platforms also support video calls, allowing users to communicate via their smartphone or a webcam if text messaging is not the ideal communication channel. This feature may also support situational telehealth needs depending on platform integrations. **Alerts and notifications:** Care providers receive instant notifications for lab results, patient information requests, medication orders, admissions and discharges, and coding emergencies. At a broader level, hospital systems can send emergency alerts for active shooters, weather and natural disasters, power failures, and other critical events where mass notification is needed.  **Reports and dashboards:** CC&C software captures data from various connected sources, allowing health systems to measure metrics around space utilization, patient outcomes, order volumes, average wait times for emergency rooms, and more. This can help refine clinical workflows and identify areas for improvement in patient experience. **Communication logs:** Users can access historical message logs for additional context on specific patients if they were not initially part of the care team or are covering for a team member. Timestamps provide visibility into when messages are delivered and read. This feature also supports auditing processes for investigations and reporting. **System interoperability:** CC&C software offers unified, seamless communication for healthcare organizations integrating with EHRs, scheduling systems, call center infrastructure, and alarm middleware. Clinicians can access critical patient information needed to make appropriate decisions, collaborate with staff in other departments, and ensure patients’ needs are met more quickly. These solutions can integrate with a variety of systems, depending on the vendor. ### What are the Benefits of Clinical Communication and Collaboration Software? CC&C software offers diverse benefits for both care providers and patients. **Improved care team collaboration:** Real-time messaging and alerts enable providers and clinicians to coordinate care more quickly and effectively. Instead of chasing down staff in a hospital building, users can access staff directories and schedules and identify the appropriate staff member to resolve questions and orders. This simplifies routing workflows to transfer patients or escalate issues, accessing time-sensitive lab results, and gathering insight from colleagues to make informed decisions.  **Enhanced patient outcomes:** Patient experience is intrinsically linked to clinical communication and collaboration workflows. When providers and clinicians utilize CC&C software, they can dramatically reduce the time spent addressing a patient’s health needs. Patients don’t have to linger for hours in a hospital bed wondering when their doctor will return; their lab or imaging results can be processed faster, and their care team can administer care and prepare them for discharge.  **Improved emergency preparation:** In emergencies where every second counts, CC&C software makes a huge difference. EMS staff can communicate with hospital staff to prepare for a critical patient, such as rallying nurses and surgeons to ensure all accommodations are ready before the patient arrives. #### Software Related to Clinical Communication and Collaboration Software Related solutions that can be used together with clinical communication and collaboration software include: [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** While HIPAA-compliant messaging is a standard component of CC&C software, some standalone solutions exist for healthcare organizations that only need a secure communication platform. These solutions usually focus more on enabling communication between providers and patients. If healthcare systems use a separate messaging tool for patient communication, then CC&C software will integrate with that solution to track patient data gathered from those messages. [EHR software](https://www.g2.com/categories/ehr) **:** CC&C platforms now commonly integrate with EHRs to access critical patient information that providers and clinicians need for context. Medical history, insurance information, intake forms, and other documentation ensure the proper treatment is provided. Additionally, any new information generated during a patient care episode can then be entered into the EHR. [Medical staff scheduling software](https://www.g2.com/categories/medical-staff-scheduling) **:** By integrating with scheduling systems, CC&C software allows users to access on-call schedules, identify appropriate staff for concerns or escalations, and assign staff to patients. Particularly in home health, caregivers rely on integration with scheduling to improve their clinical workflows and promote a better patient experience. [Medical lab software](https://www.g2.com/categories/medical-lab) **:** Lab technicians and pathologists can receive orders from CC&C software in their lab system, which streamlines the delivery of results. Clinicians can also communicate more quickly with lab staff to interpret results and determine the best course of action. ### Challenges with Clinical Communication and Collaboration Software CC&C software can come with its own set of challenges. **Integration variance:** Modern CC&C software supports greater interoperability and integration than traditional solutions, but these integrations will vary depending on the vendor. If a healthcare organization has specific integration needs, this may limit the potential products they can consider purchasing. For example, billing and revenue cycle management integrations are not common but could be useful to help billing staff triage coding errors more quickly. **Cybersecurity concerns:** The healthcare industry generates a lot of valuable data, making it a prime target for cyber attacks. Any solution that deals with sensitive patient information needs to ensure that messaging is secure and HIPAA compliant. While this is the standard for CC&C software, data breaches can and do occur. Healthcare organizations using this software need to ensure they have dedicated staff monitoring cybersecurity risks and maintaining compliance guidelines. ### How to Buy Clinical Communication and Collaboration Software #### Requirements Gathering (RFI/RFP) for Clinical Communication and Collaboration Software Whether an organization is just starting to explore clinical communication and collaboration software or is looking for a more appropriate solution for their needs, G2.com can help inform buyers of the market and assist them in selecting the best software product for their business. Buyers should consider what is and isn’t working with their current system and use that information as a starting point. Some questions they might ask are:  - Is the organization large enough to warrant a more complex solution? - Which integrations are necessary, and which would be optional? - What are the recurring frustrations voiced by patients? - Which key performance metrics could a CC&C solution support? Understanding the weaknesses in their current system eliminates any potential new products that won’t alleviate those concerns. Beyond that, required integration with specific EHR and scheduling systems may disqualify some products. Buyers should also understand the level of support each vendor offers with implementation. #### Compare Clinical Communication and Collaboration Software Products **Create a long list** Creating a preliminary list of products that fit the buyer’s general needs is the first step to finding the perfect software solution. The next is narrowing down the list by selecting specific features that are must-haves for the buyer. This will likely depend on required integrations or greater alarm and alert functionality. **Create a short list** Making a short list of software products is an essential step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature displays prospective products side by side so the buyer can easily determine which software ticks the right boxes. At this stage, buyers are likely evaluating potential products based on cost or ease of use. **Conduct demos** Once the buyer has refined their product list, they should conduct a demo to experience a product and its features in action. The buyer must prepare before the demo to ensure they get the most out of it.  Some questions to keep in mind may include:  - Does the product offer push notifications for greater visibility? - Can the product natively handle scheduling, or does it need to integrate with a scheduling system? - What kind of middleware and IoT connections does the software support? - How does the product support patient safety workflows? - What level of user permissions can be established for auditing and privacy purposes? - Does the vendor offer custom integrations or have a roadmap for planned integrations? Additionally, buyers should inquire about cost, integrations, vendor support, and any other concerns they have about the product. Adequate preparation makes it easier for buyers to compare products after completing the demos. #### Selection of Clinical Communication and Collaboration Software **Choose a selection team** Since any staff member could conceivably use CC&C software in a healthcare system, the selection team should represent the interests of the clinical, administrative, and financial departments. IT and security staff should also be part of the conversation to ensure potential products meet compliance standards. **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support they need from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors provide discounts and custom pricing options based on what the buyer is looking to purchase. **Final decision** Before the final purchase, the team should enquire about a trial run and determine the next steps if the product doesn’t ultimately fit their needs. These steps give buyers more security and confidence when deciding. Buyers must also understand the level of post-purchase support their selected vendor will provide and whether implementation or training support will resolve any issues.