# Best Clinical Communication and Collaboration Software - Page 4 ## How Many Clinical Communication and Collaboration Software Products Does G2 Track? **Total Products under this Category:** 73 ### Category Stats (Aug 2026) - **Average Rating:** 4.29/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** CellTrak (+5.88%) - Among all products in this category, CellTrak recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Clinical Communication and Collaboration Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,000+ Authentic Reviews - 73+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Clinical Communication and Collaboration Software ![G2 Grid® for Clinical Communication and Collaboration Software plotting products by satisfaction and market presence](https://www.g2.com/categories/clinical-communication-and-collaboration/grids.png?focus%5B%5D=339&focus%5B%5D=97231&focus%5B%5D=1354845&focus%5B%5D=140008&focus%5B%5D=4931&focus%5B%5D=48029&focus%5B%5D=1203117&focus%5B%5D=159077) Highlighted products: Everbridge 360 (Critical Event Management), Studycast, Zenzap, ModMed, TigerConnect Clinical Collaboration Platform, Voalte Messenger, Buzz Medical Messenger, and Celo. Underlying data: [Grid® JSON](https://www.g2.com/categories/clinical-communication-and-collaboration/grids.json?focus%5B%5D=everbridge-360-critical-event-management&focus%5B%5D=studycast&focus%5B%5D=zenzap&focus%5B%5D=modmed&focus%5B%5D=tigerconnect-clinical-collaboration-platform&focus%5B%5D=voalte-messenger&focus%5B%5D=buzz-medical-messenger&focus%5B%5D=celo-health-celo) **Sponsored** ### 15Five 15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into changemakers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins. Learn more at 15five.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1470&secure%5Bchosen_at%5D=2026-08-01T20%3A24%3A08Z&secure%5Bdisplayable_resource_id%5D=50&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=3797&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3797&secure%5Bresource_id%5D=1470&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fclinical-communication-and-collaboration%3Fpage%3D4&secure%5Btoken%5D=7a8cb5a09c118305162fd19a85c5ae85213fb88779b3d5f1aec070dc67bba984&secure%5Burl%5D=https%3A%2F%2Fwww.15five.com%2Fdemo%3Futm_campaign%3D41091668-G2%2520PPC%26utm_source%3Dppc%26utm_medium%3Dcpc%26utm_term%3DG2-ppc%26utm_content%3Dcategory-placement&secure%5Burl_type%5D=book_demo) ### [Amtelco Secure Messages](https://www.g2.com/products/amtelco-secure-messages/reviews) A fast clinical messaging app that is HIPAA-compliant and allows healthcare professionals, call centers, and enterprises to communicate seamlessly. Saving organizations' time, enhancing data security, and increasing trust and productivity. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Amtelco Secure Messages? - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Amtelco Secure Messages? - **Seller:** [Amtelco](https://www.g2.com/sellers/amtelco-e46b3c37-6df9-4908-9af2-d1faaf3b6b42) - **Year Founded:** 1976 - **HQ Location:** McFarland, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1387f2e6cb251b6faf66b1f76e0bbf85361baadf41b05e03870be46f94aa73b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famtelco%2F&secure%5Burl_type%5D=linkedin_company_website) 138 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About Amtelco Secure Messages? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **effective scheduling integration** of Amtelco Secure Messages, ensuring important messages are easily distinguished. - Users value the **security of messages** in Amtelco Secure Messages, ensuring important communications remain distinct and protected. - Users value the **importance of dedicated text messages** from Amtelco Secure Messages, enhancing clarity and organization. #### What Are Recent G2 Reviews of Amtelco Secure Messages? **["Fast and Reliable!"](https://www.g2.com/survey_responses/amtelco-secure-messages-review-8356663)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/amtelco-secure-messages-review-8356663) ### [App Buxo](https://www.g2.com/products/app-buxo/reviews) Buxo.com.br facilita a rotina de quem tem pacientes internados, permitindo a todos do time saberem rapidamente o que está acontecendo com cada caso, tornado a tomada de condutas mais uniforme e segura #### Who Is the Company Behind App Buxo? - **Seller:** [Buxo.com.br](https://www.g2.com/sellers/buxo-com-br) - **Year Founded:** 2025 - **HQ Location:** São Paulo, BR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b732f06740ff2437937534e1faaf97b11addb2c6796fca40e3c2ec89600acf63&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fappbuxo%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Care Logistics Care Capacity](https://www.g2.com/products/care-logistics-care-capacity/reviews) Care Logistics provides process reengineering with enterprise logistics software to help hospitals reduce length of stay and cost per case and improve quality of care. #### Who Is the Company Behind Care Logistics Care Capacity? - **Seller:** [Care Logistics](https://www.g2.com/sellers/care-logistics) - **Year Founded:** 2008 - **HQ Location:** Alpharetta, Georgia, United States - **Twitter:** @CareLogistics 196 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f8d7fd49d19f2a31f72a977b9b25554f80e23862365920e3c88812f7ddc530ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcarelogistics-a-jackson-healthcare-company-%2F&secure%5Burl_type%5D=linkedin_company_website) 63 employees on LinkedIn® ### [CareTeam](https://www.g2.com/products/careteam/reviews) Careteam is a healthcare-grade team collaboration platform which brings together health care professionals, the patient and personal support team with an integrated care plan, instant communications, and population analytics to enable transitions, complex chronic care, and innovation in a fragmented health care environment. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate CareTeam? - **Ease of Use:** 8.3/10 (Category avg: 9.0/10) #### Who Is the Company Behind CareTeam? - **Seller:** [CareTeam](https://www.g2.com/sellers/careteam) - **Year Founded:** 2016 - **HQ Location:** Vancouver, CA - **Twitter:** @getcareteam 449 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5704734742fa534213fae8dacefa06a6d59803e6e11da8a54fddcc7ffc541e85&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcareteam-technologies-inc&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of CareTeam? **["Good product to use"](https://www.g2.com/survey_responses/careteam-review-7776820)** **Rating:** 4.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/careteam-review-7776820) ### [Charm Connect](https://www.g2.com/products/charm-connect/reviews) Charm Connect is a HIPAA compliant, healthcare messaging and care team communication platform for hospitals and clinics. It helps providers and stakeholders in patient care to communicate effectively by providing instant access to patient health information around which care discussions can be organized. Charm Connect comes with an intuitive feature set that includes Group Chat, Private Chat, Announcement Channel, Document Sharing and other familiar features. It keeps track of all care conversations and maintain history and helps in understanding patient context for better decision making. #### Who Is the Company Behind Charm Connect? - **Seller:** [ChARM](https://www.g2.com/sellers/charm-a0ed2bd8-26ca-4a67-ad14-9e0fd6906bdd) - **Year Founded:** 2007 - **HQ Location:** Pleasanton, US - **Twitter:** @charmhealth 409 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=29fc2112be579ce5d0ec3a20e841084c16b0740303a45c51435a3b979e26379b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcharmhealth&secure%5Burl_type%5D=linkedin_company_website) 48 employees on LinkedIn® ### [Clarus Care](https://www.g2.com/products/clarus-care/reviews) Clarus is a cutting-edge solution designed to revolutionize how healthcare practices handle patient communication. Built to enhance practice productivity and patient satisfaction, Clarus combines innovative AI-powered technology with seamless workflows to ensure every patient message is captured, routed, and resolved efficiently. #### Who Is the Company Behind Clarus Care? - **Seller:** [Clarus Care](https://www.g2.com/sellers/clarus-care) - **Year Founded:** 2013 - **HQ Location:** Nashville, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58ba82ae0760b542093a51e43750094c6ae55ece111fb1324e5f35fef7362501&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclaruscare&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® ### [Connexall](https://www.g2.com/products/connexall/reviews) Connexall is a global leader in vendor-neutral, integrated clinical communication and workflow automation. We bridge the gaps in healthcare by connecting systems, people, and data - creating a seamless ecosystem that drives better outcomes, reduces frontline fatigue, and cuts costs. Trusted by over 60% of the top hospitals across the U.S. and Canada, Connexall sets the standard in connected healthcare. Learn more at Connexall.com. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Connexall? - **Ease of Use:** 6.7/10 (Category avg: 9.0/10) #### Who Is the Company Behind Connexall? - **Seller:** [GlobeStar Systems](https://www.g2.com/sellers/globestar-systems) - **Year Founded:** 1992 - **HQ Location:** Boulder, US - **Twitter:** @ConnexallGSS 298 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c54af694f7f9ad7b7d7f96dc73dfdecba2ccc6d904e98c302f210a4c12216d3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconnexallgss%2F&secure%5Burl_type%5D=linkedin_company_website) 167 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Connexall? **["The brick"](https://www.g2.com/survey_responses/connexall-review-1539980)** **Rating:** 4.0/5.0 stars _— Verified User in Health, Wellness and Fitness_ [Read full review](https://www.g2.com/survey_responses/connexall-review-1539980) ### [DataMotion Direct](https://www.g2.com/products/datamotion-direct/reviews) The DataMotion Health Platform deliver a wide range of integrated and standalone health information services and solutions. #### Who Is the Company Behind DataMotion Direct? - **Seller:** [DataMotion](https://www.g2.com/sellers/datamotion) - **Year Founded:** 1999 - **HQ Location:** Morristown, US - **Twitter:** @DataMotion 1,280 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5ce5ad37989f56ac5c8f0e6988cf3909ff6faf5363683e3d95a57cca9a460b5d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdatamotion-inc.%2F&secure%5Burl_type%5D=linkedin_company_website) 34 employees on LinkedIn® ### [Deltapath Acute](https://www.g2.com/products/deltapath-acute/reviews) Deltapath Acute is a secure interoperable platform that consolidates data from a number of systems into a single app including, but not limited to nurse call systems, patient records systems, panic value systems, and smart beds so providers have real-time information to make critical decisions. Our all-in-one solution also promotes personalized attention and care for every patient. Providers can speak directly with their patients. Communication between care teams in the coordination of care is streamlined and more efficient because providers can be easily reached and have different clinical modes of communication such as video calls and instant messaging at their fingertips. #### Who Is the Company Behind Deltapath Acute? - **Seller:** [Deltapath](https://www.g2.com/sellers/deltapath) - **Year Founded:** 2001 - **HQ Location:** Santa Clara, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf9ef446815500350086deac7d4874dcb16bd8227d7fa688a861402a1a565e56&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeltapath&secure%5Burl_type%5D=linkedin_company_website) 30 employees on LinkedIn® ### [DocbookMD](https://www.g2.com/products/docbookmd/reviews) DocbookMD, a Medici company, is a HIPAA-secure communication solution for physicians and their care teams that helps improve care coordination. #### Who Is the Company Behind DocbookMD? - **Seller:** [DocbookMD](https://www.g2.com/sellers/docbookmd) - **HQ Location:** N/A - **Twitter:** @docbookmd 585 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Enterprise Viewer](https://www.g2.com/products/enterprise-viewer/reviews) Enterprise Viewer™ is a cloud-based, zero-footprint solution designed to provide seamless access to patient images across the entire imaging ecosystem. This highly scalable platform enables healthcare professionals to view diagnostic-quality medical images directly from a web browser, eliminating the need for advanced training or image downloads. By facilitating universal access, Enterprise Viewer streamlines clinician workflows and enhances collaboration among various specialties. Key Features and Functionality: - Cloud-Based Viewer: Access and share diagnostic-quality medical images anytime, anywhere, without the need for specialized training or software installations. - Collaborative Tools: Utilize secure instant messaging and notifications to share images and findings with specialists and referring physicians, promoting efficient remote consultations. - High Security: Ensure patient data security with a web-based, zero-footprint solution that leaves no residual data on devices after use. - Rapid Performance: Experience swift access to diagnostic-grade images, maintaining high performance regardless of location or bandwidth constraints. Primary Value and User Solutions: Enterprise Viewer addresses the critical need for universal and secure access to medical imaging across diverse healthcare systems. By providing a cloud-based platform, it eliminates traditional barriers associated with image access and sharing, such as the need for specialized software or concerns about data security. This solution enhances clinician workflows, facilitates cross-specialty collaboration, and ultimately improves patient care by ensuring timely and efficient access to vital imaging information. #### Who Is the Company Behind Enterprise Viewer? - **Seller:** [Intelerad](https://www.g2.com/sellers/intelerad) - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa2b8dae5657f1c31e60fafec40f236e29ed2329f6bd585252fa66efc4e8ddfd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelerad-medical-systems&secure%5Burl_type%5D=linkedin_company_website) 861 employees on LinkedIn® ### [HCS OrderImage](https://www.g2.com/products/hcs-orderimage/reviews) HCS OrderImage electronically manages paper (hard copy) physician orders and other documents. Like all of the HCS clinical software solutions, it is designed to meet the specific needs of health care facilities, and includes integrated tools for clinical intervention documentation and reporting at no additional charge. #### Who Is the Company Behind HCS OrderImage? - **Seller:** [Health Care Systems](https://www.g2.com/sellers/health-care-systems) - **Year Founded:** 1983 - **HQ Location:** Montgomery, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4f65c74863b736581ce8343d741ea9efa36b021c057f5154d0f43b224351664&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhealth-care-systems-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 83 employees on LinkedIn® ### [HybridChart](https://www.g2.com/products/hybridchart/reviews) HybridChart is the nation’s leading mobile rounding and workflow solution provider. HybridChart’s technology connects healthcare teams between their practice and their multiple rounding facilities. The cloud-based software syncs seamlessly across key features such as Charge Capture, Census Management, Discharge Planning, Secure Messaging and Data Analytics. Save time. Increase revenues. Get back to being a doctor. #### Who Is the Company Behind HybridChart? - **Seller:** [HybridChart](https://www.g2.com/sellers/hybridchart) - **HQ Location:** Scottsdale, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d1ec13299a21a985e8041ca6f23a3eb263517f82043589c0f97ef8bb194c850&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhybridchart-llc&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® ### [IntellaHub by IntellaTriage](https://www.g2.com/products/intellahub-by-intellatriage/reviews) IntellaHub is a HITRUST i1-certified healthcare communication, nurse triage, and clinical workflow platform built by IntellaTriage for hospice, home health, and post-acute care organizations seeking to improve after-hours care management, patient experience, operational visibility, and care coordination. Purpose-built for the unique demands of phone-based triage care, IntellaHub centralizes patient communication workflows, clinical documentation, EMR interoperability, analytics, and nurse triage support into a single connected platform. The platform helps triage nurses manage after-hours calls, streamlines clinical communication for providers, improves documentation workflows, supports field staff, and provides real-time visibility into operational and patient care performance. IntellaHub supports organizations focused on improving: After-hours patient care management Nurse triage workflows Hospice and home health patient experience Care team coordination Patient Engagement Clinical documentation efficiency Speed-to-nurse performance EMR-connected workflows Operational analytics and reporting Nurse workload management Continuity of care across all hours Key platform capabilities include: Real-time clinical documentation EMR integrations and interoperability Hospice and home health triage workflows Nurse advice line workflows Secure healthcare communication tools Centralized patient and caregiver interaction management Operational dashboards and benchmarking analytics Escalation management and workflow routing Quality assurance and performance monitoring Care coordination support Patient engagement workflows Call trend, resolution rate, and response-time reporting IntellaHub integrates with leading healthcare technologies and EMR environments, including Epic, Homecare Homebase, and MatrixCare, helping providers reduce friction between communication, triage, and documentation processes. The platform powers the services of IntellaTriage, the nation’s leading provider of nurse-first triage solutions for hospice and home health organizations. Through IntellaHub, IntellaTriage delivers after-hours nurse triage, care team coordination, and patient engagement services supported by experienced licensed nurses, integrated clinical workflows, and operational analytics. Healthcare organizations use IntellaHub and IntellaTriage to improve patient and caregiver satisfaction, reduce field staff burden, support nurses working at the top of their license, strengthen continuity of care, reduce unnecessary interruptions and visits, and improve operational performance across the full continuum of post-acute care. #### Who Is the Company Behind IntellaHub by IntellaTriage? - **Seller:** [IntellaTriage](https://www.g2.com/sellers/intellatriage) - **Year Founded:** 2008 - **HQ Location:** Brentwood, TN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=faf2cb862314c6c85acdf7ec8c6c09bf6108bbbf49df00d05e26db679c6ce7c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintellatriage%2F&secure%5Burl_type%5D=linkedin_company_website) 158 employees on LinkedIn® ### [iOrder](https://www.g2.com/products/iorder/reviews) iPro Healthcare's iOrder solution supports the exchange of medical information between hospitals and referring physicians by delivering the knowledge of the hospital to the initial point of patient care with the referring doctor. This improves patient safety and care quality by minimizing incorrect coding and unnecessary procedures, ensuring that an appropriate exam is always ordered. Referring physicians gain confidence in referral decisions; a quick, painless scheduling process; simple avenues for seeking assistance when needed; and timely and consistent patient order/test updates. iOrder achieves this by creating a single, unified record of each patient order. Everyone involved in the service ordering and delivery process can see every relevant detail of the order in real time. The patient can receive order updates, procedure information, and even directions through Google maps. iOrder’s integrated patient instructions and text/email appointment notifications help hospitals improve patient satisfaction—a key metric for reimbursement under MACRA—and throughput. The HIPAA-compliant tool supports value-based reporting by reinforcing clinical validation of medical necessity and appropriate use criteria (AUC), supporting compliance with Meaningful Use and qualified Clinical Decision Support Mechanism (CDSM) requirements. By offering referring physicians integrated clinical decision support and a streamlined, transparent means of placing, tracking, and completing ambulatory patient orders, iOrder minimizes mistakes, misunderstandings, lost information, and time-consuming lack of accountable transparency that plague most scheduling systems. This helps hospitals bridge gaps on the front end of the healthcare revenue cycle, stemming revenue leakage associated with lost orders and pre-authorization and pre-certification failures. iOrder is interoperable with any referring physician’s EMR, with options for order results to be directly routed to the EMR, or the practice can download them from iOrder. iOrder is a web portal that can be installed on the hospital’s IT infrastructure or hosted in the cloud, and is accessible via any internet-enabled device, including mobile. The simplicity of the solution improves order and scheduling efficiency, reducing the burden of physician stress and burnout, and improving hospital and referral physician relationships. #### Who Is the Company Behind iOrder? - **Seller:** [iPro Healthcare](https://www.g2.com/sellers/ipro-healthcare) - **Year Founded:** 1998 - **HQ Location:** Calhoun, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2769afef9ce5af6bb25844d214b65b2f39d6fb26179b27311ad3ad0657c7a6f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnovarad-south&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/clinical-communication-and-collaboration?order=g2_score&page=3#product-list) - [1](/categories/clinical-communication-and-collaboration?order=g2_score#product-list) - [2](/categories/clinical-communication-and-collaboration?order=g2_score&page=2#product-list) - [3](/categories/clinical-communication-and-collaboration?order=g2_score&page=3#product-list) - 4 - [5](/categories/clinical-communication-and-collaboration?order=g2_score&page=5#product-list) - [Next ›Next ›](/categories/clinical-communication-and-collaboration?order=g2_score&page=5#product-list) Spotlight Categories [Bot Platforms Software](https://www.g2.com/categories/bot-platforms) [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) [E-Signature Software](https://www.g2.com/categories/e-signature) [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i) Similar Categories - [Bundled Pay Management](/categories/bundled-pay-management) - [Clinical Decision Support](/categories/clinical-decision-support) - [Healthcare Analytics](/categories/healthcare-analytics) - [Healthcare Claims Management](/categories/healthcare-claims-management) - [Healthcare Commercial Intelligence](/categories/healthcare-commercial-intelligence) - [Healthcare Compliance](/categories/healthcare-compliance) - [Health Care Credentialing](/categories/health-care-credentialing) - [Healthcare HR](/categories/healthcare-hr) - [Healthcare Integration Engines](/categories/healthcare-integration-engines) - [Healthcare Payer Care Management Workflow Applications](/categories/healthcare-payer-care-management-workflow-applications) - [Healthcare Payers' Core Administrative Processing Solutions](/categories/healthcare-payers-core-administrative-processing-solutions) - [Healthcare Risk Management](/categories/healthcare-risk-management) - [Healthcare Supply Chain](/categories/healthcare-supply-chain) - [Medical Billing](/categories/medical-billing) - [Medical Coding](/categories/medical-coding) [Browse Clinical Communication and Collaboration Themes](/categories/clinical-communication-and-collaboration/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Clinical communication and collaboration (CC&C) systems coordinate activities and data flow between clinicians, nurses, physicians, and other medical professionals. CC&C software securely integrates with clinical systems like [EHR software](https://www.g2.com/categories/ehr) (supplementing existing patient data with additional documents, images, and messaging), [medical staff scheduling software](https://www.g2.com/categories/medical-staff-scheduling) (providing visibility about the availability of on-campus and on-call staff), and healthcare IT systems (enhancing workflow and improving care transitions). Hospitals, [ancillary care providers](https://www.g2.com/categories/ancillary-care), and clinical laboratories can leverage CC&C solutions to reduce referral leakage and rate of readmissions, and ensure interoperability between systems. With a CC&C platform deployed, health care organizations and practices can maintain patient data, facilitate real-time collaboration, reduce inefficiency and gaps, achieve patient safety and satisfaction, and preserve profitability. While CC&C software products are designed to improve communication between medical staff to positively impact the provision and delivery of care, [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) provides a secure messaging solution to facilitate provider-patient communication. To qualify for inclusion in the Clinical Communication and Collaboration (CC&C) category, a product must: - Promote and facilitate real-time communication between clinicians and medical staff - Collect, store, and share patient data, documents, images, and information between health care professionals and systems - Be used on a variety of mobile devices or cloud technologies - Adhere to industry compliance and standards such as Health Insurance Portability and Accountability Act (HIPAA) and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores Show More * * * ## How Do You Choose the Right Clinical Communication and Collaboration Software? ### What You Should Know About Clinical Communication and Collaboration Software ### What is Clinical Communication and Collaboration Software? Clinical communication and collaboration (CC&C) software are secure messaging solutions that unify multiple communication channels used by healthcare providers and clinicians. Traditionally, CC&C software provided HIPAA-compliant text and voice capabilities for healthcare teams to communicate in real time and safely discuss sensitive patient information. In recent years, these platforms have evolved their functionality to integrate with electronic medical records (EHR), clinical scheduling, and call systems to streamline care coordination, automate service delivery workflows, and improve hospital staff satisfaction and patient outcomes. Within the desktop application and via smartphones, a patient’s care team can access patient records and history, manage alarm middleware, view on-call schedules, and submit lab and medication orders. For example, a clinician may need to order labs and X-rays for an emergency room patient. CC&C software’s interoperability with different systems allows this lab order to be placed via the application, and the clinician can receive real-time updates on the status of those labs.  Without CC&C software, the clinician would have to place multiple phone calls and likely leave the patient for an extended period of time to physically interact with lab and radiology staff to interpret the results. Nursing staff can receive alerts from alarms or call buttons if the patient needs immediate assistance. ### What are the Common Features of Clinical Communication and Collaboration Software? The following are some core features within CC&C software that can help clinical care teams reduce response times and deliver a consistently positive patient experience: **Text messaging:** Real-time HIPAA-compliant texting allows providers and clinicians to collaborate on patient cases, send requests, and receive updates for information requests, lab and medication orders, and other time-sensitive tasks. This speeds up time on making diagnoses, determining outpatient referral needs, and transitioning patients to different staff when shifts end. Care team members can receive updates on a patient’s progress. Users can also attach video and image files to supplement these communications. **Video conferencing:** Some CC&C platforms also support video calls, allowing users to communicate via their smartphone or a webcam if text messaging is not the ideal communication channel. This feature may also support situational telehealth needs depending on platform integrations. **Alerts and notifications:** Care providers receive instant notifications for lab results, patient information requests, medication orders, admissions and discharges, and coding emergencies. At a broader level, hospital systems can send emergency alerts for active shooters, weather and natural disasters, power failures, and other critical events where mass notification is needed.  **Reports and dashboards:** CC&C software captures data from various connected sources, allowing health systems to measure metrics around space utilization, patient outcomes, order volumes, average wait times for emergency rooms, and more. This can help refine clinical workflows and identify areas for improvement in patient experience. **Communication logs:** Users can access historical message logs for additional context on specific patients if they were not initially part of the care team or are covering for a team member. Timestamps provide visibility into when messages are delivered and read. This feature also supports auditing processes for investigations and reporting. **System interoperability:** CC&C software offers unified, seamless communication for healthcare organizations integrating with EHRs, scheduling systems, call center infrastructure, and alarm middleware. Clinicians can access critical patient information needed to make appropriate decisions, collaborate with staff in other departments, and ensure patients’ needs are met more quickly. These solutions can integrate with a variety of systems, depending on the vendor. ### What are the Benefits of Clinical Communication and Collaboration Software? CC&C software offers diverse benefits for both care providers and patients. **Improved care team collaboration:** Real-time messaging and alerts enable providers and clinicians to coordinate care more quickly and effectively. Instead of chasing down staff in a hospital building, users can access staff directories and schedules and identify the appropriate staff member to resolve questions and orders. This simplifies routing workflows to transfer patients or escalate issues, accessing time-sensitive lab results, and gathering insight from colleagues to make informed decisions.  **Enhanced patient outcomes:** Patient experience is intrinsically linked to clinical communication and collaboration workflows. When providers and clinicians utilize CC&C software, they can dramatically reduce the time spent addressing a patient’s health needs. Patients don’t have to linger for hours in a hospital bed wondering when their doctor will return; their lab or imaging results can be processed faster, and their care team can administer care and prepare them for discharge.  **Improved emergency preparation:** In emergencies where every second counts, CC&C software makes a huge difference. EMS staff can communicate with hospital staff to prepare for a critical patient, such as rallying nurses and surgeons to ensure all accommodations are ready before the patient arrives. #### Software Related to Clinical Communication and Collaboration Software Related solutions that can be used together with clinical communication and collaboration software include: [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** While HIPAA-compliant messaging is a standard component of CC&C software, some standalone solutions exist for healthcare organizations that only need a secure communication platform. These solutions usually focus more on enabling communication between providers and patients. If healthcare systems use a separate messaging tool for patient communication, then CC&C software will integrate with that solution to track patient data gathered from those messages. [EHR software](https://www.g2.com/categories/ehr) **:** CC&C platforms now commonly integrate with EHRs to access critical patient information that providers and clinicians need for context. Medical history, insurance information, intake forms, and other documentation ensure the proper treatment is provided. Additionally, any new information generated during a patient care episode can then be entered into the EHR. [Medical staff scheduling software](https://www.g2.com/categories/medical-staff-scheduling) **:** By integrating with scheduling systems, CC&C software allows users to access on-call schedules, identify appropriate staff for concerns or escalations, and assign staff to patients. Particularly in home health, caregivers rely on integration with scheduling to improve their clinical workflows and promote a better patient experience. [Medical lab software](https://www.g2.com/categories/medical-lab) **:** Lab technicians and pathologists can receive orders from CC&C software in their lab system, which streamlines the delivery of results. Clinicians can also communicate more quickly with lab staff to interpret results and determine the best course of action. ### Challenges with Clinical Communication and Collaboration Software CC&C software can come with its own set of challenges. **Integration variance:** Modern CC&C software supports greater interoperability and integration than traditional solutions, but these integrations will vary depending on the vendor. If a healthcare organization has specific integration needs, this may limit the potential products they can consider purchasing. For example, billing and revenue cycle management integrations are not common but could be useful to help billing staff triage coding errors more quickly. **Cybersecurity concerns:** The healthcare industry generates a lot of valuable data, making it a prime target for cyber attacks. Any solution that deals with sensitive patient information needs to ensure that messaging is secure and HIPAA compliant. While this is the standard for CC&C software, data breaches can and do occur. Healthcare organizations using this software need to ensure they have dedicated staff monitoring cybersecurity risks and maintaining compliance guidelines. ### How to Buy Clinical Communication and Collaboration Software #### Requirements Gathering (RFI/RFP) for Clinical Communication and Collaboration Software Whether an organization is just starting to explore clinical communication and collaboration software or is looking for a more appropriate solution for their needs, G2.com can help inform buyers of the market and assist them in selecting the best software product for their business. Buyers should consider what is and isn’t working with their current system and use that information as a starting point. Some questions they might ask are:  - Is the organization large enough to warrant a more complex solution? - Which integrations are necessary, and which would be optional? - What are the recurring frustrations voiced by patients? - Which key performance metrics could a CC&C solution support? Understanding the weaknesses in their current system eliminates any potential new products that won’t alleviate those concerns. Beyond that, required integration with specific EHR and scheduling systems may disqualify some products. Buyers should also understand the level of support each vendor offers with implementation. #### Compare Clinical Communication and Collaboration Software Products **Create a long list** Creating a preliminary list of products that fit the buyer’s general needs is the first step to finding the perfect software solution. The next is narrowing down the list by selecting specific features that are must-haves for the buyer. This will likely depend on required integrations or greater alarm and alert functionality. **Create a short list** Making a short list of software products is an essential step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature displays prospective products side by side so the buyer can easily determine which software ticks the right boxes. At this stage, buyers are likely evaluating potential products based on cost or ease of use. **Conduct demos** Once the buyer has refined their product list, they should conduct a demo to experience a product and its features in action. The buyer must prepare before the demo to ensure they get the most out of it.  Some questions to keep in mind may include:  - Does the product offer push notifications for greater visibility? - Can the product natively handle scheduling, or does it need to integrate with a scheduling system? - What kind of middleware and IoT connections does the software support? - How does the product support patient safety workflows? - What level of user permissions can be established for auditing and privacy purposes? - Does the vendor offer custom integrations or have a roadmap for planned integrations? Additionally, buyers should inquire about cost, integrations, vendor support, and any other concerns they have about the product. Adequate preparation makes it easier for buyers to compare products after completing the demos. #### Selection of Clinical Communication and Collaboration Software **Choose a selection team** Since any staff member could conceivably use CC&C software in a healthcare system, the selection team should represent the interests of the clinical, administrative, and financial departments. IT and security staff should also be part of the conversation to ensure potential products meet compliance standards. **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support they need from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors provide discounts and custom pricing options based on what the buyer is looking to purchase. **Final decision** Before the final purchase, the team should enquire about a trial run and determine the next steps if the product doesn’t ultimately fit their needs. These steps give buyers more security and confidence when deciding. Buyers must also understand the level of post-purchase support their selected vendor will provide and whether implementation or training support will resolve any issues.