Total Products under this Category: 49
Last updated: September 04, 2026
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Citizen Relationship Management Software is designed to improve communications between citizens and government.
Forum GRU is software dedicated to handling citizen requests. Through a customizable portal, citizens can interact with local authorities to report various issues, such as public asset damage, code violations, and more. On the other side, Forum GRU offers a centralized platform for agents to manage these requests. Priorities, responses, blockers, and a knowledge base are all accessible in one place, making the agent’s work simpler and more efficient. Forum GRU is enabled for FranceConnect authentication, like most of gouv.fr applications. In addition, the unique features of Forum GRU seamlessly connect data and human interaction with the wider information system—making it a true “no-brainer.” To go even further, you can explore www.gallery.blueway.fr, a space where you’ll find free predefined workflows ready to be used and adapted. This resource helps organizations accelerate implementation and gain immediate value from proven best practices. If you are looking for a solution to digitalize and streamline citizen demand management, you are in the right place! Forum GRU is already trusted and used by several local authorities and metropolitan areas in France, confirming its reliability and value in real-world environments. Blueway Secteur Public is a brand of Blueway Software dedicated to Public Sector and Government.
GORequest® CRM is an intelligent, user friendly solution for managing all of your agency service requests! Whether it’s a citizen using your agency branded mobile app or a staff member logging a service call from your call center, GORequest® provides a centralized home for two way communication between government and citizens to work and communicate more efficiently and effectively!
HelpinBox.io brings several different state departments together & encourages effective collaboration among all members involved.
Intelligov is an enterprise class, feature rich Citizen Relationship Management or Constituent Relationship Management CRM/311 software suite, 100% focused on the government market.Intelligov has a rich set of advanced features and capabilities and is the favorite choice of government agencies and city/county governments that are focused on Citistat or performance management and its ability to drive "Data Driven Decision Making" and significantly reduce the costs of running the city/county.
iWorQ Citizen Request Tracker is an easy-to-use Internet application that allows cities and counties to accept citizen requests from their homepage.
The Mobile Citizen APP is about you connecting with your citizens.
My Council Services (MCS) is a comprehensive and cost-effective solution for the public sector organisations. It is highly configurable platform providing sophisticated features supporting end-to-end service delivery.
Novo Solutions provides highly flexible, web and mobile information management software.
The POSSE suite of wholly integrated scalable solutions is a powerful web-based platform for land management, alcohol beverage control and enterprise licensing. POSSE transforms the regulatory work management workflows for state, provincial, and metro governments; yielding substantive time and cost savings for people, permits and processes.
PremierOne CSR provides a powerful single platform for improving citizen access and communications.
PubWorks is software for Public Works. It’s an easy-to-use, GIS-integrated Asset Management software package. Work Orders, Service Requests, Fleet Maintenance and Job Costing are seamlessly integrated to form a Public Works software solution that is unmatched for value and utility. We pride our selves on providing an easy-to-use product strictly to public works departments like yours. We can have the software installed and staff trained within 60 days. Visit us: https://pubworks.com
QAlert is Web-based software that allows local and county governments to track, manage, and resolve citizen service requests, and to maintain records based on property, submitter, issue type, and more.
