# Best Citizen Request Software *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Local and state governments use citizen request management software to manage the influx of constituent requests for non-emergency services. Often known as 311 services, these requests can include: basic information requests about city services; reporting graffiti, broken streetlights, or potholes; building violation complaints; requests for tree trims or sewer line inspections; and other services. Most modern citizen request management solutions offer both web-based portals and mobile apps for citizens to submit requests, with some products also allowing ticket creation directly from Twitter and related social media. Citizen request software is predominantly used by public works departments, and these tools turn service requests into actionable tickets that are flagged to the appropriate field staff. They are useful in automating process workflow, ticket queues and priority, and start-to-finish visibility into service requests. Requesters can receive ongoing notifications regarding their case, and communicate as needed with agency staff. These tools utilize [GIS software](https://www.g2.com/categories/GIS) and document attachment functionality for citizens to provide detailed information with their requests, such as photos of the damaged property or the violating establishment. Agency staff can then use this service data to monitor trends in their locale and identify any needs for additional resources, all while improving their customer service and citizen engagement. To qualify for inclusion in the Citizen Request software category, a product must: - Configure service report forms for multiple types of issues, including public asset damage, code violations, and government service schedules - Provide workflow management to assign service tickets to appropriate field staff - Support GIS-based mapping and multimedia document attachment for requests - Monitor intake-to-completion progress updates for the requester and agency staff ## Category Overview **Total Products under this Category:** 40 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 0+ Authentic Reviews - 40+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best Citizen Request Software At A Glance - **Easiest to Use:** [AccessE11](https://www.g2.com/products/accesse11/reviews) - **Best Free Software:** [Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/products/verint-case-management-professional-citizen-engagement/reviews) ## Top-Rated Products (Ranked by G2 Score) ### 1. [AccessE11](https://www.g2.com/products/accesse11/reviews) AccessE11 is a cloud-based 311, Citizen Issue Tracking & Relationship Management platform providing municipalities a simple, cost effective means to manage citizen issues. It offers staff and management the ability to capture details based on issue type, set SLA parameters, automatically assign staff and communicate ongoing progress. It offers robust data analysis via comprehensive dashboards and reporting. **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **Seller Details:** - **Seller:** [NetFore Systems](https://www.g2.com/sellers/netfore-systems) - **Year Founded:** 2010 - **HQ Location:** Ottawa, ON - **Twitter:** @foreaction (131 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Government Administration - **Company Size:** 65% Mid-Market, 35% Small-Business ### 2. [MyGov](https://www.g2.com/products/mygov/reviews) MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite. **Average Rating:** 4.0/5.0 **Total Reviews:** 16 **Seller Details:** - **Seller:** [MyGov](https://www.g2.com/sellers/mygov) - **Year Founded:** 2002 - **HQ Location:** Norman, Oklahoma - **LinkedIn® Page:** https://www.linkedin.com/company/mygov.us (28 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 63% Small-Business, 31% Mid-Market ### 3. [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews) Redefine how mission and technology intersect. **Average Rating:** 4.3/5.0 **Total Reviews:** 18 **Seller Details:** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (581,281 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®) - **Ownership:** NYSE:CRM **Reviewer Demographics:** - **Top Industries:** Government Administration - **Company Size:** 47% Enterprise, 32% Mid-Market ### 4. [Accela](https://www.g2.com/products/accela/reviews) Accela is a foundation of powerful, trusted and secure cloud solutions designed to fit government agencies of all sizes. **Average Rating:** 3.9/5.0 **Total Reviews:** 13 **Seller Details:** - **Seller:** [Accela](https://www.g2.com/sellers/accela) - **Year Founded:** 1999 - **HQ Location:** San Ramon, CA - **Twitter:** @AccelaSoftware (2,575 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16954/ (551 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 38% Mid-Market, 38% Small-Business ### 5. [CityView Portal](https://www.g2.com/products/cityview-portal/reviews) The CityView Suite is your out-of-the-box software solution containing all you need to manage Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering. **Average Rating:** 2.6/5.0 **Total Reviews:** 4 **Seller Details:** - **Seller:** [CityView](https://www.g2.com/sellers/cityview) - **Year Founded:** 1982 - **HQ Location:** Victoria, CA - **LinkedIn® Page:** https://www.linkedin.com/company/cityviewsoftware/ (59 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Mid-Market, 50% Small-Business ### 6. [OneView](https://www.g2.com/products/rock-solid-oneview/reviews) ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built through years of experience with government agencies, counties, municipalities and public corporations. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **Seller Details:** - **Seller:** [Rock Solid](https://www.g2.com/sellers/rock-solid) - **HQ Location:** Denver, Colorado, United States - **LinkedIn® Page:** https://www.linkedin.com/company/granicusinc/ (1,553 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Enterprise ### 7. [CentralSquare Public Administration](https://www.g2.com/products/centralsquare-public-administration/reviews) CentralSquare Citizen Engagement encourages community involvement through an interactive and intuitive cloud-based platform that delivers easy self-service options. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [CentralSquare Technologies](https://www.g2.com/sellers/centralsquare-technologies) - **HQ Location:** Lake Mary, US - **Twitter:** @CentralSqTech (743 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/centralsqtech/ (1,077 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 8. [eMunicipality](https://www.g2.com/products/emunicipality/reviews) eMunicipality is an out-of-the-box solution for cities and towns to manage all aspects of the public administration from one place. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [EMunicipality by Kratos Technology](https://www.g2.com/sellers/emunicipality-by-kratos-technology) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 9. [GovQA](https://www.g2.com/products/govqa/reviews) GovQA is the #1 Provider of Public Records and Compliance Solutions for Government. They enable the nation's top cities, counties, and state agencies to process complex work among all systems within and across governments. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Granicus](https://www.g2.com/sellers/granicus) - **Year Founded:** 1999 - **HQ Location:** Denver, CO - **Twitter:** @Granicus (22,278 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/46777/ (1,618 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 10. [govService](https://www.g2.com/products/govservice/reviews) govService offers a variety of out-of-the-box government digital services that facilitate collaboration between departments and teams. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Granicus](https://www.g2.com/sellers/granicus) - **Year Founded:** 1999 - **HQ Location:** Denver, CO - **Twitter:** @Granicus (22,278 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/46777/ (1,618 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 11. [Granicus SmartGov](https://www.g2.com/products/granicus-smartgov/reviews) SmartGov is a browser-based software-as-a-service (SaaS) solution that securely manages and streamlines processes at every stage of engagement. With automated, mobile-enabled technology, simplify access and processes for citizens and commerce surrounding new business startups, buildings and construction, community expansion, property valuation and more. Using SmartGov, you can streamline your workflow, reduce liability, increase transparency and facilitate your community’s needs by optimizing your processes and going paperless. You also have the ability to add an easy-to-use public portal. As a result, you will maximize efficiencies and dramatically reduce time, cost and error for your organization. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Granicus](https://www.g2.com/sellers/granicus) - **Year Founded:** 1999 - **HQ Location:** Denver, CO - **Twitter:** @Granicus (22,278 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/46777/ (1,618 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 12. [SOSAFE Portal](https://www.g2.com/products/sosafe-portal/reviews) SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decisions with just a couple of clicks. Solve issues faster while keeping everyone safe. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [SOSAFE](https://www.g2.com/sellers/sosafe) - **Year Founded:** 2014 - **HQ Location:** Las Condes, CL - **LinkedIn® Page:** https://www.linkedin.com/company/sosafeapp (27 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 13. [ArcGIS Citizen Problem Reporter](https://www.g2.com/products/arcgis-citizen-problem-reporter/reviews) Citizen Problem Reporter is a configuration of the Crowdsource Reporter application that allows the general public to submit non-emergency problems (for example, blight, graffiti, trash, pothole, and flooding) in their community from a smartphone, tablet, and desktop computer. **Seller Details:** - **Seller:** [Esri](https://www.g2.com/sellers/esri) - **Year Founded:** 1969 - **HQ Location:** Redlands, CA - **Twitter:** @Esri (188,918 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5311/ (7,207 employees on LinkedIn®) ### 14. [Beacon](https://www.g2.com/products/schneider-geospatial-beacon/reviews) Beacon™ provides an interactive GovTech solution allowing users to view public county and city information, tax records, and GIS via a single online portal. Users can create powerful detailed searches, view a variety of different map layers, as well as print or email detailed report summaries. **Seller Details:** - **Seller:** [Schneider Geospatial](https://www.g2.com/sellers/schneider-geospatial) - **Year Founded:** 1962 - **HQ Location:** Indianapolis, US - **LinkedIn® Page:** https://www.linkedin.com/company/schneider-geospatial (97 employees on LinkedIn®) ### 15. [CaseXellence](https://www.g2.com/products/casexellence/reviews) CaseXellence is a low-code intelligent process automation platform that enables public sector enterprises to modernize and transform their legacy infrastructure. CaseXellence has pre-built verticalized solutions designed specifically for public sector automation with security, transparency, and traceability at the heart of the platform. Experience the next level of case management with CaseXellence, the comprehensive suite designed to meet the diverse needs across various sectors, including government agencies, housing, education, and child welfare. Whether it’s Rental Assistance, Homeowner Support, Student Financial Aid, or Child Support, CaseXellence covers it all with elegance and efficiency. Streamline : Comprehensive case management process and applicant view with one platform. • Streamline the coordination of knowledge, communications, workflows, and resources to manage caseloads. • Highly secure and can be deployed on a FedRAMP certified cloud with PCI, NIST and ADA compliance. • Built-in fraud prevention and identity-proofing integrations. • Become responsive and agile to satisfy the growing demands of citizens. Transform : Resolve cases faster with real-time data and tools for collaboration and communication. • Automate processes for increased productivity. • Reduce operating costs. • Automate processes for increased productivity and lower operating costs • Make data-driven decisions and achieve greater ROI. Engage: • Collect customer data, but also understand it with 360-degree views, analytics, and reporting. • AI/ML based document processing and customer service • Better citizen engagement & communications. • Improved service delivery to citizens **Seller Details:** - **Seller:** [Speridian Technologies](https://www.g2.com/sellers/speridian-technologies) - **Year Founded:** 2003 - **HQ Location:** Albuquerque, New Mexico - **Twitter:** @speridian (454 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/45393 (2,684 employees on LinkedIn®) ### 16. [Citibot](https://www.g2.com/products/citibot/reviews) AI-powered chat solutions built for government by people who know government. With Citibot’s smart text messaging, web chat, and interactive text alerts, governments can operate more efficiently and provide better customer service. **Seller Details:** - **Seller:** [Citibot](https://www.g2.com/sellers/citibot) - **Year Founded:** 2016 - **HQ Location:** Charleston, US - **LinkedIn® Page:** https://www.linkedin.com/company/citibot/ (20 employees on LinkedIn®) ### 17. [CitiNexus](https://www.g2.com/products/citinexus/reviews) CitiNexus, is a flexible, user-friendly citizen management system and 311 solution that enables local governments to engage their citizens and use data to fully understand citizens’ needs. **Seller Details:** - **Seller:** [Aeon Nexus](https://www.g2.com/sellers/aeon-nexus) - **Year Founded:** 2000 - **HQ Location:** Albany, US - **LinkedIn® Page:** https://www.linkedin.com/company/490121 (33 employees on LinkedIn®) ### 18. [Citizenserve Request Tracking](https://www.g2.com/products/citizenserve-request-tracking/reviews) Citizenserve’s comprehensive cloud-computing solutions software provides a seamlessly integrated link between the needs of your citizens and the effectiveness of your employees. **Seller Details:** - **Seller:** [Citizenserve ](https://www.g2.com/sellers/citizenserve) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 19. [CityReporter](https://www.g2.com/products/cityreporter/reviews) CityReporter, a Cloudpermit company, redefines municipal operations by delivering purpose-built software for local governments seeking to modernize workflows and operate with greater confidence. Our platform is designed to boost efficiency, accountability, and transparency through comprehensive, user-friendly features: Asset Tracking: Document, monitor, and maintain all infrastructure, including linear, mobile, and point assets, using real-time updates, GIS integration, and detailed reporting. Work Order Management: Automate and coordinate maintenance workflows, transforming inspection results into clear, actionable work orders, ensuring every issue is prioritized and resolved with speed and confidence. Through our citizen engagement portals, residents can seamlessly communicate concerns or requests, fostering a stronger connection between your community and municipal teams. Inspection & Maintenance: Conduct efficient, paperless inspections with customizable forms, instant data capture (even offline) and cloud-based recordkeeping for rigorous compliance. E-Permitting: Empower your team and community with a full e-permitting process by providing digital tools from application to occupancy. CityReporter’s citizen portal offers intuitive application submission, documentation collection, secure e-payments, inspection scheduling, and seamless offline access. Reporting & Analytics: Generate professional, comprehensive reports on demand, gain actionable insights, and support data-driven decision-making across every department. Easily share accurate monthly reports to council for transparent planning. Mobile Applications: Stay connected in the field. CityReporter’s intuitive mobile app enables easy access and updates on any device, anywhere, facilitating fast reporting and continuous operations. Integration & Customization: Integrate seamlessly with your existing systems. Our platform adapts to your unique workflows and requirements, ensuring a smooth transition and an optimized fit for each municipality. Dedicated Support: Receive ongoing support with guided implementation, virtual training, and responsive technical assistance, at every stage and at no additional cost. CityReporter’s all-in-one solution eliminates paper-based processes, increases productivity, and helps municipalities confidently meet regulatory requirements. Join the local governments already streamlining inspections, permitting, and workflow management with CityReporter’s proven municipal platform. **Seller Details:** - **Seller:** [Noratek Solutions](https://www.g2.com/sellers/noratek-solutions) - **Year Founded:** 1999 - **HQ Location:** Prince George, CA - **LinkedIn® Page:** https://www.linkedin.com/company/cityreporter (1 employees on LinkedIn®) ### 20. [CIVICgov](https://www.g2.com/products/civicgov/reviews) CivicGov is a complete mobile solution for governments, educational campuses, hospital complexes, and corporate environments.The systems supports user defined drop down lists including permit and project types and uses, inspection types, construction types, occupancy codes, and fire, building, and zoning codes. **Seller Details:** - **Seller:** [WAGsys Technology](https://www.g2.com/sellers/wagsys-technology) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 21. [Ctzen](https://www.g2.com/products/ctzen/reviews) Ctzen is a bridge between governments and citizens, making management, attention, and communication easier. Our platform improves governments by enabling people to accurately report problems and sending them directly to the government agency responsible **Seller Details:** - **Seller:** [Ctzen](https://www.g2.com/sellers/ctzen) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** http://www.linkedin.com/company/ctzen-inc (4 employees on LinkedIn®) ### 22. [DIGIT](https://www.g2.com/products/digit/reviews) DIGIT is Open Source and has been built using the best in class Open Source technology stacks powering the most advanced companies in the world. DIGIT is able to provide the lowest total cost of ownership and helps ensure that governments retain strategic control of their systems and data. **Seller Details:** - **Seller:** [Dig It International](https://www.g2.com/sellers/dig-it-international) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 23. [eFeedback Manager](https://www.g2.com/products/efeedback-manager/reviews) With the eFeedback Manager, users utilize customer request tracking and CRM software for a complete customer service solution. The comprehensive and seamless web-based approach gives you the power to track email, phone calls, postal mail and citizen drop-ins **Seller Details:** - **Seller:** [Comcate](https://www.g2.com/sellers/comcate-642c0487-344d-4681-ab90-3cd555d8453a) - **Year Founded:** 2000 - **HQ Location:** Oakland, US - **Twitter:** @comcate (202 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/comcate (11 employees on LinkedIn®) ### 24. [E-Gov Link CRM](https://www.g2.com/products/e-gov-link-crm/reviews) Citizen Relationship Management Software is designed to improve communications between citizens and government. **Seller Details:** - **Seller:** [E-Gov Link](https://www.g2.com/sellers/e-gov-link) - **HQ Location:** Mason, OH - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 25. [Forum GRU](https://www.g2.com/products/forum-gru/reviews) Forum GRU is software dedicated to handling citizen requests. Through a customizable portal, citizens can interact with local authorities to report various issues, such as public asset damage, code violations, and more. On the other side, Forum GRU offers a centralized platform for agents to manage these requests. Priorities, responses, blockers, and a knowledge base are all accessible in one place, making the agent’s work simpler and more efficient. Forum GRU is enabled for FranceConnect authentication, like most of gouv.fr applications. In addition, the unique features of Forum GRU seamlessly connect data and human interaction with the wider information system—making it a true “no-brainer.” To go even further, you can explore www.gallery.blueway.fr, a space where you’ll find free predefined workflows ready to be used and adapted. This resource helps organizations accelerate implementation and gain immediate value from proven best practices. If you are looking for a solution to digitalize and streamline citizen demand management, you are in the right place! Forum GRU is already trusted and used by several local authorities and metropolitan areas in France, confirming its reliability and value in real-world environments. Blueway Secteur Public is a brand of Blueway Software dedicated to Public Sector and Government. **Seller Details:** - **Seller:** [BLUEWAY](https://www.g2.com/sellers/blueway) - **Year Founded:** 2003 - **HQ Location:** Lyon, FR - **LinkedIn® Page:** https://www.linkedin.com/company/blueway-software (110 employees on LinkedIn®) ## Parent Category [Public Sector Software](https://www.g2.com/categories/public-sector)