LiveHelpNow
LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement.
Average Rating: 4.3/5.0
Total Reviews: 155
How Do G2 Users Rate LiveHelpNow?
- Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
Who Is the Company Behind LiveHelpNow?
- Seller: LiveHelpNow
- Company Website:
- Year Founded: 2003
- HQ Location: Willow Grove, PA
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LinkedIn® Page: www.linkedin.com
15 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Information Technology and Services, Retail
- Company Size: 48% Small, 35% Medium
What Do G2 Reviewers Say About LiveHelpNow?
AI-generated summary from verified user reviews
Pros
- Users appreciate the integrated customer service features of LiveHelpNow, making support fast and efficient.
- Users enjoy the automation capabilities of LiveHelpNow, streamlining customer service across multiple communication channels.
- Users value the seamless chat integration of LiveHelpNow, benefiting from reliable and feature-rich customer support.
- Users commend the fast and reliable customer support of LiveHelpNow, enhancing their experience and efficiency.
- Users highlight the ease of customization in LiveHelpNow, enhancing their experience with tailored solutions.
Cons
- Users find the admin control issues frustrating, especially the outdated interface and lack of user role flexibility.
- Users find the reporting inadequate, wishing for better clarity and transferability of data.
- Users find the difficult interface of LiveHelpNow dated and unintuitive, especially for non-technical users.
- Users find the lack of features limits their ability to customize roles and manage the system effectively.
- Users find the learning curve steep due to the outdated admin interface and unintuitive features for non-tech users.
What Are Recent G2 Reviews of LiveHelpNow?
"Best Platform for Customer Service"
Rating: 5.0/5.0 stars
— Marc V.
"Solid product for a great price"
Rating: 4.5/5.0 stars
— Sean W.

