Best Chatbots Software - Page 44

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,078

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,400+ Authentic Reviews
  • 1,078+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Dropchat

Dropchat provides custom ChatGPT for any book, file, audio, video, and website, enhancing your educational resources.

Who Is the Company Behind Dropchat?

  • Seller: Dropchat
  • Year Founded: 2023
  • HQ Location: Washington, US
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Dstny Omnichannel

Faqbot builds a FAQ database based on your existing FAQs content and response to same questions that are formulated differently. It learns from each conversation to improve its responses.

Who Is the Company Behind Dstny Omnichannel?

  • Seller: Dstny
  • HQ Location: Zaventem, Brussels, BE
  • LinkedIn® Page: www.linkedin.com
    638 employees on LinkedIn®

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

Earlybird Conversations

Earlybird Conversations is an AI-driven platform designed to revolutionize employment support services by enabling advisers to manage significantly more participant interactions efficiently. Operating 24/7, the AI system automates routine data collection tasks such as onboarding details, destination tracking, and program feedback, allowing advisers to focus on delivering personalized support and achieving scalable outcomes.

Who Is the Company Behind Earlybird Conversations?

ebotify

eBotify is an AI-driven conversational bot-building platform to create tailor-made chatbots for Lead generation, Live chat support, Interactive Landing Pages, Surveys, Enquiries, Appointments, Feedback and Suggestions for businesses across different industrial domains such as taxi and transportation, beauty salons, hospitality, construction, real estate, education, eCommerce, etc. eBotify provides 24/7 assistance to its users at no extra cost.

Who Is the Company Behind ebotify?

eesel AI

An agent, copilot, or chat bot that can be integrated into many platforms to provide easy and instant answers to any questions. Trusted by over 2000 companies big and small. With a 1-click set up, train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. Let eesel automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search. Automatically draft responses for your support team - or even fully take care of Tier 1 tickets. It seamlessly integrates with Intercom, Zendesk or any other help desk. Share eesel with a link, or embed it on your website so customers can chat with it directly. You have full control over branding and appearance.

Average Rating: 4.6/5.0

Total Reviews: 20

How Do G2 Users Rate eesel AI?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)

Who Is the Company Behind eesel AI?

Who Uses This Product?

  • Company Size: 95% Small

What Do G2 Reviewers Say About eesel AI?

AI-generated summary from verified user reviews

Pros
  • Users find eesel AI to be intuitive and easy to use, with minimal learning curve and efficient document organization.
  • Users value the easy integrations with tools like Freshdesk and Shopify, enhancing company procedures and support efficiency.
  • Users highlight the intuitive interface of eesel AI, making it accessible even for beginners with minimal learning needed.
  • Users commend the responsive customer support of eesel AI, enhancing their experience with timely and effective assistance.
  • Users highlight the easy setup of Eesel AI, allowing quick integration and immediate usability for testing its features.
Cons
  • Users find the price to be high, impacting their willingness to adopt eesel AI despite its benefits.
  • Users find the product expensive, which may deter potential buyers seeking more affordable options.
  • Users note the need for limited language support, expressing a desire for better localization options like German.
  • Users report poor customer support, noting delays of several business days in receiving answers to their inquiries.
  • Users face usage limitations with eesel AI, requiring frequent toggling between applications to manage their workflow.

What Are Recent G2 Reviews of eesel AI?

eGain Virtual Assistant

eGain Virtual Assistant chatbot software provides the frontline support so your customer service staff can concentrate on more complex tasks.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate eGain Virtual Assistant?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind eGain Virtual Assistant?

  • Seller: eGain
  • Year Founded: 1997
  • HQ Location: Sunnyvale, CA
  • LinkedIn® Page: www.linkedin.com
    780 employees on LinkedIn®
  • Ownership: NasdaqCM:EGAN
  • Phone: +1 408-636-4500

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of eGain Virtual Assistant?

Ekoh

Ekoh AI is a done-for-you, 24/7 AI virtual receptionist designed specifically for home service contractors (HVAC, plumbing, electrical, roofing, landscaping, and more). It helps contractors stop losing jobs to competitors when they miss a call while on a job site.

Who Is the Company Behind Ekoh?

Elba by Kolsetu

Elba is Kolsetu's AI workforce for healthcare, insurance, financial services, and the public sector.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Elba by Kolsetu?

  • Seller: Kolsetu
  • Year Founded: 2025
  • HQ Location: Hamburg, DE
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Elba by Kolsetu?

Eloquant

Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). We provide all the different modules to provide the right and innovative tools to serve the Customer Experience Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors. Our key differentiators are to propose : - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private-cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged : our company is committed to a be socially responsible in his culture and we have a CSR approach in our development.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Eloquant?

  • Seller: Eloquant
  • Year Founded: 2001
  • HQ Location: Levallois-Perret, FR
  • LinkedIn® Page: www.linkedin.com
    95 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Eloquant?

What Are G2 Users Discussing About Eloquant?

Empleado IA

Empleado IA is a WhatsApp assistant for small businesses that work by appointment, such as dental and medical clinics, veterinary practices, beauty salons and car garages. It answers every incoming WhatsApp message, replies to the usual questions about services, prices, opening hours and location, proposes available slots and books the appointment. Before each visit it sends an automatic reminder, and customers can reschedule or cancel from the same chat. When a conversation needs a person, the assistant hands it over and notifies the team. The assistant is configured with the company's own information: services, staff, opening hours and tone of voice. Zyneronix handles the installation, the connection to the business WhatsApp number and the ongoing support, so no technical work is needed on the customer side. The product costs 109 EUR per month, setup is free, there is no minimum term and every account includes a 30-day money-back guarantee. Available in Spanish and English.

Who Is the Company Behind Empleado IA?

Emporiqa

Emporiqa is AI chat that sells before the purchase and serves after it. A shopper types "headphones for work, noise cancelling, under 200, USB-C" into your store. Your search returns everything with "headphones" in the title. The shopper scrolls, gives up, and leaves. Before the purchase, Emporiqa finds products in your own catalog from a description or a photo, compares two or more and says which fits (real prices, stock), and adds the choice to the cart inside the chat. Checkout stays on your store. Ask it for something your store does not sell and it says so, then shows what you do carry. Proactive messages on the pages you choose start the conversation. After the purchase, it answers delivery, returns, sizing and payment questions from your own store pages, and shows order status on an order card (order number and email, or a signed-in shopper). Ready-made store rules collect requests such as returns, cancellations and invoices in the chat and email them to your team. The chat never refunds, cancels or changes an order itself. When a shopper needs a person, your team takes over the chat. Any team member can step into any live conversation from the dashboard, and the chatbot holds back while one of you is in there. Handoff alerts reach you by email, Slack, Teams, Discord or Google Chat. Your teammates can put their own name and photo on their replies, instead of your store mark. Outside the business hours you set, the chatbot carries on helping. Every team member is included, with no per-seat fee. A conversation is billed once, when a shopper writes their first message, so bringing in a person adds no second charge. Every conversation is saved and reviewable on your dashboard. You also get shopper ratings, a list of questions the chat could not answer, promoted products for merchandising, and chat-attributed revenue so you can see which chats led to purchases. It answers in your shopper's language, including when the catalog is in another one. Official plugins for WooCommerce (WordPress.org), Magento 2 / Adobe Commerce (Adobe Commerce Marketplace), PrestaShop (PrestaShop Addons), Drupal Commerce (drupal.org) and Sylius (Sylius Addons), plus Shopware 6 via Composer and GitHub. Any other platform connects through the API. Your first ~100 conversations are on us ($25 signup credit), then $0.25 per conversation. No monthly fee, no seat fees, no card needed to start, AI costs included, and you set a monthly limit. Prices exclude VAT. EU company (Bulgaria), hosted in Germany, no training on your data. GoCustom, a PrestaShop store with 4,000+ products, reviewed it on Trustpilot as "Helping us support customers 24/7". Demo video (EN): https://www.youtube.com/watch?v=y7ARSIUxuXI Live demo: https://demo.emporiqa.com

Who Is the Company Behind Emporiqa?

Engage

At Engage Co our customers told us that legacy text chat, with its impersonal little boxes and nameless faceless call center experiences needed to change. Unfortunately that was the only option for website chat for the last decade. Many companies felt legacy chat diminished their ability to deliver a customer experience similar to a real world meeting. The team at Engage believed there was a better way, so they invented it. Engage is the most friendly, authentic, and fastest way to foster relationships with your website visitors, prospects and customers, guaranteed.

Who Is the Company Behind Engage?

Engagely

engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational AI platform is a blend of AI and human intelligence which is helping businesses create exceptional customer experiences. With domain-specific robust knowledge & industry AI models, engagely helps automate customer engagement with its next-level products and services to deliver amazing customer experience. With its unique action-intent engine, engagely is a transformative AI powered platform that builds conversational chatbots with no coding. The leading AI omnichannel platform is capable of driving superior customer engagement across 35+ channels in more than 120 global languages with its proactive conversational AI chatbots, voice bots and email bots. Present in 4+ Countries I Trusted by 150+ Customers I Serving 10+ Industries

Average Rating: 4.3/5.0

Total Reviews: 19

How Do G2 Users Rate Engagely?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Engagely?

Who Uses This Product?

  • Company Size: 37% Small, 32% Medium

What Do G2 Reviewers Say About Engagely?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Engagely invaluable for maintaining content and providing quick, intelligent responses.
  • Users value the efficiency of Engagely, noting its quick and smart responses for enhanced user experience.
  • Users find the helpful knowledge base of Engagely.ai easy to use, enhancing content management and response efficiency.
  • Users appreciate the easy-to-use knowledge base of Engagely, facilitating efficient content management and smarter responses.
  • Users love the quick response times of Engagely, resulting in smarter interactions and enhanced user satisfaction.

What Are Recent G2 Reviews of Engagely?

What Are G2 Users Discussing About Engagely?

EnoDesk

EnoDesk is an AI receptionist that answers business calls 24/7, books appointments, captures leads, and routes calls for small businesses.

Who Is the Company Behind EnoDesk?

  • Seller: EnoDesk
  • Year Founded: 2024
  • HQ Location: Las Vegas, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®
Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026