Best Call Center Infrastructure (CCI) Software - Page 37

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 612

Category Stats (Nov 2026)

  • Average Rating: 4.4/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AloTech (+3.71%) - Among all products in this category, AloTech recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 50,800+ Authentic Reviews
  • 612+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Aircall, Nextiva, Talkdesk, Genesys Cloud CX, CloudTalk, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=salescaptain-inc-salescaptain)

TeleIQ

Who Is the Company Behind TeleIQ?

tele-LOOK

Please contact us for details.

Who Is the Company Behind tele-LOOK?

Telkosh

Telkosh is among the leading Cloud Communications Platform service provider offering personalized and customizable Bulk SMS solutions to enhance corporate interactions. Our solutions are made to initiate SMS sending using your program or application automatically. As a bulk SMS aggregator, We deliver our communication product, based on mVAS principles, infusing Conversational AI across a broad range of industries including real estate, logistics, banks & financial services, retail & e-commerce entities, travel aggregators, and others. Telkosh is headquartered in Dubai, UAE with a global presence in Saudi Arabia, South Asia, the Middle East, and Africa.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Telkosh?

  • Seller: Telkosh
  • Year Founded: 2006
  • HQ Location: Dubai, AE
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Telkosh?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

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Telmar

Who Is the Company Behind Telmar?

  • Seller: SiB
  • Year Founded: 1979
  • HQ Location: Villorba, IT
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

TEM Suite Call Accounting

MTS's TEM Suite Call Accounting offers companies of all sizes and industries a flexible solution for capturing and managing those unified communication costs.

Who Is the Company Behind TEM Suite Call Accounting?

  • Seller: MTSA
  • Year Founded: 2005
  • HQ Location: Sheffield, GB
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®
  • Ownership: NASDAQ: MTSL

Tenios Voicebots

TENIOS - Your Partner for Smart Communication! Welcome to TENIOS, the Cloud Communications provider within the Apifonica Group. Together, we harness Artificial Intelligence and Cloud Technology to assist businesses in communication and business processes. Our flagship, the AI-based Voicebot, is the smart solution for automated dialogues in sales, marketing, customer service, HR, and e-commerce. Our flexible virtual assistants, developed on our in-house telecommunications platform, automate conversations and workflows, send SMS, emails, or messages. Key Benefits at a Glance: Cost Optimization: Automated communication saves costs for companies with over 2,000 monthly calls. Productivity Enhancement: Voicebot relieves teams from time-consuming tasks. Easy Scalability: Reach more people with fewer personnel for promotions or campaigns. Improved Response Rates and Customer Experience: The Voicebot responds instantly and personalizes responses. High Customer Satisfaction: Over 50 projects with a 90% response rate and 70% answers during 4-minute calls. Experience the future of automation with TENIOS and our innovative Voicebot! Together, we shape smart communication and automation, making you the core of your business. TENIOS Platform With our scalable Cloud Communications Platform, we offer a comprehensive suite of voice dialogue and telecommunications services in one place: - Interface for connecting Voicebots (e.g., Dialogflow, RASA) - Voice API for integrating voice services and business applications into telephony SMS Messaging/SMS API - International and geographic phone numbers - Intelligent call routing, cloud call center applications, and IVR - SIP trunk for your PBX

Who Is the Company Behind Tenios Voicebots?

  • Seller: TENIOS
  • Year Founded: 2001
  • HQ Location: Köln, DE
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

The CDC Solution

CDC Software is a #SaaS integration solution empowering companies to integrate their #telephony & #CRM to provide a more productive and satisfying #CX.

Who Is the Company Behind The CDC Solution?

  • Seller: CDC Software
  • Year Founded: 2014
  • HQ Location: Bloomsburg, US
  • LinkedIn® Page: www.linkedin.com
    294 employees on LinkedIn®
  • Phone: +1 (770) 351-9600

The Real PBX

The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP, Toll-Free numbers, and Call Center solutions are highly cost effective and consumer oriented.

Who Is the Company Behind The Real PBX?

Tierzero

Tierzero began over 20 years ago as an effort to disrupt the telecommunications industry, so we understand the frustration when it comes to dealing with the big phone companies. We believe it's our job to make the lives of business owners and IT managers less complicated and deliver an elegant solution that works with the least amount of hassle

Who Is the Company Behind Tierzero?

  • Seller: Tierzero
  • Year Founded: 1997
  • HQ Location: Los Angeles, US
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Total.Care

Total.Care is a healthcare communication and conversational intelligence platform that brings calls, messages, routing, and follow-up into one connected workflow. It gives the teams responsible for patient access and service practical visibility into what happened, what needs attention, and what happens next. Configured AI can assist with routing, draft notes and summaries, quality review, and operational visibility, with human accountability where it matters. Unlike generic business communications tools, Total.Care is designed around healthcare workflows and the privacy, governance, and continuity those workflows require.

Who Is the Company Behind Total.Care?

Tresta

Tresta is a virtual phone system and mobile app that turns any smartphone into your business phone – so you can manage your business communications from any device. With unlimited calling, texting, and powerful call management features, Tresta helps your business communicate smarter and more efficiently - allowing you to better serve your customers anywhere, anytime. Whether you need a business phone number, or a complete business phone system, Tresta makes it easier and more affordable than ever to set up a fully functioning mobile office. At just $15 per user per month, Tresta offers all the features you need to help your business look its best. And there are no contracts, premium feature fees, per-minute charges, or hidden costs. Get started today and try Tresta for free for 30 days.

Average Rating: 2.8/5.0

Total Reviews: 2

How Do G2 Users Rate Tresta?

  • Has the product been a good partner in doing business?: 5.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Tresta?

  • Seller: Tresta
  • Year Founded: 1990
  • HQ Location: Tallahassee, US
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Tresta?

What Are G2 Users Discussing About Tresta?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024